Quality of accommodation, Performance of staff, value for money
The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old. The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.
near city center, the windows do not open,internet is very expensive
you cannot open the windows ... so to much aircon !
Service_Room, although you cannot open the window. The Lobby, and Sauna team bath free of charge:) Internet: They charge 20 Euros a day for internet, or 2,5 Euros an hour!!! Internet is not a luxury any more especially in 5 stars hotel!
the staff was great location was perfect clean there was no posibillity to open the window! that is horrible
Quality of food both in the 4 Seasons restaurant and room service!
Hotel clean in the center of Sofia. Parking not free, it is non acceptable for Hilton cathegorie. Health center very bad, swimming pool not suitable for Hilton hotels small, not clean. Internet very very expensive EUR20 / day. Internet wireless often free on 5 star hotels novadays.
If you have had a pool and a poolbar on the rear side of the Hotel everything would have been perfect. Musik in the bar booring
Spacious rooms; excellent location; nice breakfast Looks very basic for a 5-star hotel; shower tray leaked; you have to pay extra for internet; small pool not suitable for swimming
Good breakfast, nice views Very expensive internet access - 20€ per day!
very nice hotel keep the good work breakfast is poor
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
very nice room. location exceptionnel in center.
Comfort of bed, television and silence Price of food and no parking
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
The wide corridors and soundproof rooms.
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
Location Room was not well lit
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Clean hotel, comfortable rooms, helpful staff, close to centre and good value for money
Clean modern hotel with friendly helpful staff. Good decor and facilities None
Very nice room. Friendly and efficient service. Surrinding streets are not the most attractive, although only 5 minutes walk from the main street. Internet connection signal weaker in some rooms.
Great hotel, superb service, excellent breakfast.
The staff was very helpful and understanding. They prepared a breakfast to go when I told them I would be checking out before the hotel's breakfast opend. When I needed to go to an ATM to get cash, the bellboy drove me to the nearest one in his own car. I was impressed.
Modern hotel, close to bus and train station, with parking. Checked in late at night quickly and without any issues. Hot breakfast in the morning was delicious and filling. Great value for the money. Definitely recommended. Background info on our stay: family with 2 adults and a child, and we drove to the hotel. Nothing at all.
Friendly staff and good clean room Restaurant closing early
Very clean and new. Reception staff is very friendly and helpful, recommended a good restaurant in the area. Breakfast is excellent!
very good hotel, friendly staff, I recommand this hotel to everybody who want to have good accomodation in Sofia.
the decor was lovely, the hotel was clean and warm, the staff were very nice the staff whilst very nice were a little confused with things, the hotel is new and clearly the staff are still learning but they were good enough
“An island of efficiency & customer service.” Modern, very clean, well appointed. Wonderful staff & great restaurant, they packed a lunch for my train ride all was well
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
Friendly staff, luxury hotel, excellent breakfast, close to the center
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
the central position optimal for business and leisure, good hotel structure and staff.
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
Hotel staff very helpfull
Very helpful staff from porter, reception and resteraunt staff
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
Great location! The employees at the front desk were very professional and helpfull.
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
The rooms and service was good but it is very over priced. The cost
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
Great service, huge rooms, good value for money Beds made of cast concrete
nice spacious rooms communal areas a bit faded and tatty.
It was clean, friendly and the breakfast was very good.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Excellent central location Enormous bedroom and bathroom Slow hotel taxi, quicker to go out on street and order your own
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
hotel staff has been very kindly and useful for any request
Very comfortable and well organized hotel. Staff very helpfull and polite. -
Good location, good facilities, good restaurants
Great Fitness Center with latest Equipment! Nice and comfy rooms recently redecorated! The Lobby and the restaurants are a bit outfashined comparing to the minimal style of the rooms. However it's a very nice hotel.
The room was very large, beautifully decorated. The bathroom was very comfortable, and the soaps, creams, shampoo, etc. were very nice in short, a truly deluxe room
Taxi service Breakfast was 20 euro !
all when we arrived the bell-boy was not available and we was forced to wait him 15 minutes and after that we carry out our lugage in the room.
Fantastic gym facilities. Rooms are very comfortable. Breakfast is of poor quality. And ridiculous overpriced .
breakfast? everything from staff to rooms.............disgusted doen not deserve 5 stars
Nice and accommodating staff. Shower head broken and air conditioner barely functioning when I arrived. Staff fixed the shower but never bothered with the a/c. It was suggested I upgrade to a "premium " room for more money but I'm thinking even a standard room should have a/c. Also some thuggish looking weasels with mafia cars hanging around the tragically euro-disco bar. Very very 1980s.
vast modern room - but it was a deluxe. My ffriends were in standard rooms and they are olde - not Kempinsky level). Deluxe is very good value for 75 euros (breakfast for an additionnal 20 Euros! but I don't breakfast so...). Polite and helpful staff at reception. The staff in bars and restaurants is strange - wonder if they're rude or untrained or if they behave harshly with people they think are russian (I was with a group of russian friends)
The selection of restaurants and the gym room Furniture could be more new
very well trained staff all round ! just one thing the coffee was always cold at breakfast .
The staff was very helpful and the facilities were superb!! None
Nice rooms Hard to find ; far away from the center
just comfortable no
it's a beautiful hotel, very nice rooms, comfortable. It' s located in the business park of Sofia, so it's rather far from the city center of Sofia. Excellent choice however.
clean hotel quiet surroundings far away from the city center - permanent traffic jams made the journey downtownm very bad
massage was not possible because the therapist had a day off so making a reservation is recommended (unfortunately two emails for making a massage reservation had not been responded to). Sauna and steam room are situated in the swimming pool hall and have to be attended with bathing suits.
Staff, Clean rooms No other food or shopping open in the area. It is a business park, that was vacant for the holidays.
Friendly staff, good facilities, easy access to the city, comfortable and relaxing. I would definately stay again and recommend. No
friendly staff TV remote control did not work properly, too small selection of programs
At the moment , the hotel is situated in building zone very dusty in full reshaping and far from the airport .
When we booked, we asked for 2 child beds (1 bed, 1 cot) to be put in one of the rooms for us. We were told that the hotel would only allow one child bed in each room which we accepted (we were booking 2 rooms so it just meant splitting up the kids). When we got there there was clearly enough room in the larger of the bedrooms to accommodate both beds which the porter changed around for us. So in the end we got exactly what we were after but this could have all been so much easier if the hotel had been a little more flexible at the booking stage.
The hotel was very good if you go for bussines. Is close to the International Exposition Center. If you want to visit the city, you have to take a taxi and in six minutes and 4 euros you are in the center. The breakfast was good and the room very confortable. Internet free (WiFi) The hotel doesn´t change currency from euro to lev (bulgarian currency)
Efficient service of staff serving rooms
The hotel staff was excellent. Very helpful and professional. I have stayed in many hotels across the Balkans and this was one of the cleanest and best organized hotels that I have come across. The location seemed a bit awkward to me. But this was not a bad thing. The hotel is one of the newer buildings in an area that looks like it is still developing. I imagine that in a few years this hotel is going to be in a prime location.
Easy access to and from Airports, Sofia Center and east Bulgaria (without getting stuck in the trafik prior to departure, which happens if one stays in the center) .
Good breakfast and wonderful summer garden. The room was nice and comfortable. The hotel has a good location for shopping just opposite the Sofia Outlet Center.
Staff was friendly and helpfull. Windows did not open. A/c working only on +27 C! Water from the bath was coming into the room and the smell was very bad. Conversations and TV from next door could be heard at all times.
Convenient to the airport Be careful to check that the restaurant and room service will be open to guests because of a wedding party had completely taken over the restaurant and the hotel cancelled room service. Internet access was also not available.
Staff were great!! Location to the Expo Center could not have been better.
25-meter swimming pool.
The best hotel if you like to visit Sofia and enjoy your vacations. Very good breakfast, spa and casino inside. Very helpful staff.
upon arrival they gave us turkish delight and a card with the weather The heating was really low and couldnt be adjusted from the room. Food at room service was not the best.
Wellness center... Perfect! Yes.. Too much space for smokers.. And it was awful to have breakfast and 100 person smoking around you.. Please make an area for no smokers... That would be great!
The hotel near to city center Hotel is needs renovation, there is no enough space to car parking.
The great SPA that had such a variety of different massages. It was advertised that access to the pool was included but you had to buy a bathing cap for the relatively exorbitant price of 10 Lv
Great staff and clean rooms none
Nothing Very chaotic hotel.
Close enough to walk to city. Rooms spacious and very clean. Beds comfortable. Surprisingly quiet for a large hotel. Free internet. Helpful staff. Restaurant prices were high compared to some good restaurants in the city. Also, disappointed that traditional Bulgarian dishes were not available on the menu. Decor is a bit dated in bedrooms but that seems to be the norm in many hotels in Sofia. Close enough to walk to city but street from hotel to main street is very dark at night (possibly due to roadworks currently ongoing).
nothing old hotel, need renovation. Staff not proffesional.
every thing non
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
I liked the Italian restaurant and the loby no there was not
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
the bath salt not all the rooms has bath tub
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
location not decided
The food was OK. The fitness was good. The massage was affordable.The staff was friendly.
The hotel has pretty all you need but the location is not too good.
it was clean, nice breakfast, nice service not enough toilet paper, someone stole our sampoo (the one we brought from home) and the same happened to the caple next to us, very expensive hairdresser's, they did not change our towels the second day (the first they had changed them)
The food was delicious and the service was fantastic. The area surrounding the hotel offset it's four star status dramatically.
The charming and pleasant presence of the staff. Good service and helpful staff. The breakfast was good too. For drivers it might be better guidance to the entrance.
Hotel Vega is new hotel. HV is better then some 5 star hotel in sofia.for example KMPNSKI When i was doing chekout, bellboy and a bodyguard went my room. For checking is everything there. when i asked tje recepcionist she said to me its the rule and we control rooms all check out. It's very bad. Not kindly. I hope tehy will changed this control method. After all, I recommend this hotel.
cleanliness, comfort, friendly staff location, wifi didn't work in the room
It was very good.
Very comfortable and clean hotel (room). Good location. The staff is very helpful and polite. Excellent breakfast !!! Wi-Fi Internet was poor ( on 6-th floor )
1. We found the same hotel room at almost half the price later - $63 including taxes - please reimburse us the difference!!! 2. We left very early the next morning and since the price included breakfast, we were promised breakfast packets, which we never received?! 3. Upon arrival, we requested about the rate if we call from our room locally and we were told "it does not cost anything locally, maybe a few stotinki (bulgarian currency)", but we were charged more than 1 Euro per minute??? Please refund us the money!!! 4. The room definitely smelled of cigarettes - very unpleasant, though we requested SMOKE FREE room!!!!!!
Great staff, very helpful!
Promptiness of the staff- both during check-in and check-out, as well as for room service A little bit too noisy- we booked a junior suite deluxe, it was located on the corner, and the main street is busy and noisy
Very nice staff. Excellently situated. Dark room. Carpets.
good room, good breakfast, good staff poor room air conditioning, noisy while window is open
working staff were so kind and helpful..near to the Vassil Levski Stadium,it's good for the events there..
very polite and helpfull staff
The room was spacious and clean, hotel staff were attentive and efficient, and I enjoyed the breakfasts.
Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.
clean, good stuff and excelent internet conection. best for business trips
Very difficult to find - map on website no help at all. also the breakfast was poor. the hotel is in a less than salubrious area of Sofia
Hotel restaurant didn't work. Room service is not available.
Room excellent, plenty of space lack of room should haves like iron and tea/coffee making facility
Rooms are very clean and a good size. Parking was a major plus. The location, when you found it was great, but finding it proved challenging for both me and my travel companion - we've spent a fair bit of time in Sofia and both got hideously lost!
4 stars hotel without aircondition??????? When is outside 36 C?????
Porter/concierge very helpful. Hotel was clean and well run.
Staff frendly and proffesional
Breakfast The sauna/fitness room isn't free because it isn't part of the hotel, they are operated by a separate company operating in the basement. The sauna part is very basic. The swimming pool, Sky bar and some other facilities are open only in the summer.
The large balcony was a plus. I was pleased I upgraded to a suite - it had plenty of space and was basic but comfortable. I did not try the restaurant or food so can't comment. The breakfast was adequate but actually the coffee was good. The sun loungers by the pool are a bonus. The staff were helpful around the hotel, but weren't in a position to recommend any restaurants, but I didn't mind this (I had done my research before leaving). The hotel did not replenish the shampoo/shower gel each day and I ran out by the last day. The shower head kept falling down and there was no shower curtain making showering a bit tricky - I could have complained but it wasn't a big issue.
Staff attempting to resolve our problems with the hotel and its location Location, gym,
The bathroom combination with toilet makes it inconvenient to use toilet after someone took a shower.
I didn't like the hotel. It was cheap and basic and very dark in the room see above
Receptionist immediately identified my booking and was friendly and helpful.
convenient for town center and bus station. availabilty of triple room
The Location to the CBS
Friendly atmosphere, help to find good restaurant
it was next to the center and clean and had 2 nice reception girls:) i stayed 2 days and my sheets were not changed and i don't know after how many days they change the sheets but in the other hand everything was clean
We were told that the hotel has an air condition. But it was not usable,every 10 minutes the timer stopped it, and it was very hot in the room. I think ther is not an Air Condition. We told it to the stuff, but there was no reaction. The stuff is not able to give the simplest information.
We liked the professional and friendly attitude of the staff and will definitely use again