จองรถเช่ากับ Sixt ในตูลูส

Not happy

ข้อดี: The car itself was good and returning the car was effortless.

ข้อเสีย: When I booked, I paid extra for a Fiesta sized car. I actually got a Fiat 500. When I queried this at the Sixt desk I was told that the error was with the company with which I booked and that a Fiesta sized car was 69 euro extra. Consequently 3 of us and our ski luggage had to cram into a Fiat 500. Not sure where the error was, but I am not a satisfied customer

I'll never use them again

ข้อดี: Brand new, 80km, Skoda Fabia. One way drop-off from Toulouse to Bordeaux.

ข้อเสีย: This is the first time we have used Sixt - having hired almost 50 cars from Toulouse airport over the years . We booked to collect the car from the airport which was confirmed on the initial booking but then without our knowledge, changed to a town pick-up on the final confirmation 2 days before pick-up - it took 3 emails to get it put right. The price was quoted in £ but invoiced in Euros - if we had known that we would have saved bank exchange charges by using a Euro bank account rather than a Sterling account. On our return we found that they had credited our account with the hire charge only to then take it again, incurring further exchange charges - the reason being, although we weren't told at the time, that we had used a different credit card for the security deposit to the one used for the original booking. 3 further emails but no apology or offer to re-imburse the extra bank charges - just an arrogant conceit on behalf of both Sixt France and Sixt UK that 'Sixt is right, the customer is wrong'. Decent cars let down by sloppy administration and unhelpful staff.