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Location was excellent. Staff was friendly and room was very nice and clean. Restaurants had good food; however, service was poor. Pools were very attractive and the kids enjoyed them. Beach is very scenic and accessable. The hotel is at the end of the beach front street and is very scenic and is apart from the crowds near the center of the beach. Restaurant service was poor.
Comfortable, reasonably quiet, facilities were good and the staff were always helpful if needed. We would recommend. Mainly the distance from the town facilities being aged 77 and 88 respectively, but the road train was an asset.
Relaxed atmosphere, friendly helpful staff.
Best location and cost effective 4 star hotel.
the location on the beach is wonderful the staff´s respons to complaints is really poor, they take complaints very personal, the prices in the cafeteria are not marked correctly, we ordered coffee and croissants for 2.80€ and were charged 3.60€ and were told it was extra charge for the milk??????
Bedding was not very clean
nice view and close location to the sea. unkind staffs.
Very helpful staff. We rang the day before we were due to arrive and asked if we could come a day early. Were upgraded as a result to best apartment and only had to pay a slightly higher charge for additional night. Great pools and afternoon entertainment by friendly lifeguard in pool for children. Apartment lovely with very comfortable beds and big balcony. Satelite TV only had spanish and German programmes except for CNN.
Clean rooms and hotel generally with lots of PayTV channels in many European languages (including a few BBC channels), and the free bikes were fantastically useful during our stay.
Right on the beach The mini market in the basement is useful. The Wifi in the hotel was a joke- intermittent and low quality. To get anything done, I had to revert to my phone's data plan. The bed was horribly uncomfortable- I developed bad back pain as of the 2nd night. The staff wasn't able to resolve as all mattresses in the hotel were the same. Staff at the front desk was indifferent to customers.
Le Magrill restaurant in Hotel is abosultely brilliant - Lobster Rice Casserole was amazing - we went to Barcelona for a day by train - otherwise we just did Pool and beach - restaurants in main town of Sitges are mostly very good too - would definitely stay there again - even the 20 minute walk along the promenade would not put us off Bars and restaurants all shut at 11pm - Hotel has no room service after this time - Hotel has no information on local attractions, tours
It's closing for a full refurb and it needs it desperately.. Smelly bathroom drains rattling air conditioning units unhelpful staff that that don't fix any thing ..breakfast basic .. Smelly drains , broken air conditioning, temperamental lifts which we got stuck in twice "
Fabulous location, Hotel Staff could not have been nicer. Fantastic Seaviews. breakfast good. The only fault that we have about this hotel is the very very dated decor- needs urgent updating!!!
very good breakfast, big rooms there is no fridge in the room
It was too hot. We left for another hotel with air conditioning
the location is excellent the room allocated was above the zuka bar which was very noisy until 3am, we were told that unfortunately this can not be helped, eventually we moved to another room, the plates that food were served on for breakfast were continuously unbelievably dirty, with food still on then indicating they were not washed, the same for the pool bar / restaurant, we raised this but it did not improve.
The sea front / view room. At the beach. Easy parking Its old and tatty and lack design
The room was old but the showers and WC was overhaul. the breakfast was not good, if the other rooms open the water tap you can hearing a lot of noises in your room when you slept. but its view to the sea is very nice. the reception stuff cant speak English well even they prefer to answer in Spanish!!!
Very good location by the sea (20 meters to the beach). Helpful staff, very clean and big room, nice balcony, seaview. Breakfast was good enough. Quiet and relaxing environment, good for families. Beach and sea was great for all ages. Good pool at the hotel (not for small children though since its rather deep, need to be able to swim). No fridge in the room. Safe cost extra. 20 minutes walking distance to nearest shop and the city but the walk was nice on the beach front !
I found the overall experience good, the pool was lovely and the beach was only across the road, I also liked that even though the hotel was out of the town it was still very accessable
The staff at he reception desk were pleasant. Breakfast was fairly good so was buffet dinner. The view from the room was magnificent. I really don't think that this hotel deserves four stars. The rooms were shabby and old, there were no electrical outlets to charge our laptop and cell phone, we had to unplug the TV to charge the laptop. The first big suite of rooms that they gave us had no bedside lamps, just a bright light in the ceiling. We changed rooms. The continual music downstairs in the reception rooms consisted of only two songs that went on and on for two days until several people complained. In fact several guests while talking to other guests said that they will never come back. The elevators had no memory. In other words the hotel needs to be renovated from top to bottom.
Nice location cross to beach, and my children really enjoyed pool too. I think family with small child may be convenient. In fact, many families were staying. There was not many kind of food in buffet for breakfirst/binner. it was almost same food everyday. There was not frige in the room, need to buy cold drink/beer in hotel bar. It is long distance between hotel and Sitges centre.(over 30minites by walking)