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We had been up since midnight on our flight when we got there was told our room wasnt ready, and made to sleep in lobby, even tho we had booked club floor.Was not offered a drink and left ehere for 2hours.
nearness to bars and restaurants Hotel dining room too small
We had a club room which allowed us to use their Crystal Lounge where we had breakfast and afternoon tea + cocktails. Internet use was also free. Great ameiies. It was not so close to the Old Singaopre but taxi were cheap so it wasn't an issue.
The location was ok Rooms were awfully small, the amenities were very limited, service was fine. Very surprised the ratings for this hotel are as high as they are. You can do much better in Singapore.
Excellent service and courtesy and helpfulness of staff, n/A
hotel staff were courteous and friendly (reception, housekeeping, etc.) rooms were clean and modern too. The rooms are seriously very small and cramp...
Very friendly and professional staff, clean and up to date facilities, great location. Nothing to say
Excellent pool/jacuzzi area! (Jacuzzi is at the end of the pool - switch is on left side of pool). Great location minutes from Clarke Quay. Very safe area, in fact the whole city was! Helpful staff and we even got checked in at 9:30am after a long flight. Our bags were taken up to our room for us. Our room was cleaned daily and the showers were lovely! The hotel staff hailed down a taxi for us on our departure and they lifted our cases into the taxi for us. Very relaxing stay! We would love to stay here again! Occasional noise can be heard from the flushing of next rooms toilet. Water pipes/system can also occasionally be heard although this didn't wake us up. Personally I would have preferred softer pillows but I wouldn't let this put me off staying here again.
We found the Park hotel to be very well located. The pool area was fabulous for a city hotel and the club floor was great. The staff were always friendly and helpful. Nothing was too much trouble. I would definitely reccommend this hotel.
Location-service-cleanliness Really not enough storage units
New clean hotel Took a day to find out there was internet service in the room, didn't find it in the room documentation
The location was great, the interior was very stylish, the room was spacious the bath was grey and dirty looking. very disappointed wifi isnt free and the 5 avaliable computers always crashed and its uncomfortable to use without a chair and viewing personal documents is not possible as people walk past all the time, i was only given one room key so if my partner wanted to use the computers i had to go with him, would of prefered nicer free toiletries from a 4 star hotel as others in the past have used molton brown etc and it took one hour to get my luggage delivered to my room
Enjoyed the swimming pool. Most of the staff were friendly. it was expensive.
It is a good and affordable hotel. Near to the MRT (Clarke Quay) and shopping complex (Central).
Located in nice area for night life pedestrian street bars and life band pubs
The hotel has everything that you would need around you when going abroad. It has mcdonalds, starbucks, money changer, food court (with a variety of delicious and newly cooked food) and shopping mall at the back, plus the rivercruise at the back and the surrounding night area close by the hotel. it was kinda a long walk done everyday from mrt station of quay to the hotel esp when your feet are aching from a full day's tour already.
Early check in was wonderful. Excellent staff and quiet room inspite of the construction next door.
Impressed with staff, room and location. Especially liked the upgrade offer which included breakfast which we would otherwise have found too expensive. The use of the Premier Lounge was included in the upgrade and we found this very useful as we had a late flight out. The access to computers at reception and the ease with which we could check-in on-line and print boarding passes were plusses.
Very helpful staff as my husband was using a wheelchair
The location was excellent. Near china town and right on Clarke Quay and about 400 meters from the MRT so easy to get around. Room was good but just looks a outdated compared to hotels recently i stayed in of a similar calibar.
Friendly and professional staff. I had the executive lounge which has great city views. Was nice, simple choice breakfast there too, away from the main restaurant on 7th floor. Everything you want,,, bars, restaurants, shopping, walking, is right outside the door. A lot of construction in the neighborhood, and the down side of being in the 'hub' of the bars, clubs and restaurant scene is the traffic, but, I guess that goes for any major city. Room was nice, modern and clean with good internet speed, nothing exceptional, but suited me perfectly.
I booked a non-smoking room, but when checking in they had only smoking rooms available. Very smelly, and the window could not be opened either. Also the bathroom in the room needs to be fixed (shower head not working well, sink not draining water). In general, not good value for money (273S$ all included), not even close to the hotel where I stay usually (Regent).
bed bugs!! :(
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Excellent services, friendly and efficient staff.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
the reception staff were wonderful. every time we entered the building we were greeted with a smile and a hello. when we lost a mobile phone in a taxi they bent over backwards to help find it and find it they did. your maintenance man was very patient with me when trying to explain how to use the washing machine/dryer. i had searched the internet for 2 months to find suitable accommodation for my 2 children and myself and was more than thrilled when we arrived to see our room. thank you so very much for being part of our wonderful holiday. perhaps an instruction manual in the room to show you how to use the washing machine/ dryer so we don't have to bother the maintenance man.
Friendly, helpful and attentive staff. Spacious, comfortable and clean apartment. Great location close to river, shops and restaurants. Easy, free access to internet handy to have.
The pool is not friendly to young children. There is only a very small area of shallow steps. I suggest installing a small, shallow "baby pool." Also, there was no proper outlet in the bathroom for the hair dryer.
Fantastic place to stay with the most amazingly friendly staff. When we asked for soap and tea it was provided very quickly. The 2 bedroom apartment is cosy, not quite as big as it looks on the website but it's very clean and the amenities are good. The breakfast was extremely basic but there was plenty of it and well topped up. Don't stay here if you like a buffet breakfast with plenty of choice.
The room we booked was well equipped for an extended stay but most probably not for two or three nights as we did. It is annoying arriving at a hotel at 23h30 in the evening and not finding a minibar. I found the staff at the hotel totally useless. Most of them were unable to conduct even the most basic conversation in English, and issues such as booking a taxi and getting the internet to work was cumbersome. They porter dropped one of our bags from the baggage cart, causing items inside to break (Normally you wold rely on the airline to do that). The ladies in our party were not very happy with the fact that the room lacked a hair dryer. Though the rooms were in very good knick, I found the passages, elevators and walkways extremely dated (looks like it was last tiled in 1980).
Great location near singapore river ; kitchen and washing machine in room No
Big, spacious, comfortable apartment.
The view & location were fantastic. The hard bed & breakfast needs some work, more variety each morning would help.
Hotel was in a great location for restaurants and shopping, excellent space in two bedroom two bathroom apartment. Breakfast was good. Rooms were a little dated but clean. Also renovation is underway which will see rooms be refurbished.
Great location, good room size and friendly staff Street noise.
Was clean and close to all!
I specifically request for non smoking room. but one of their staff namely ms.karishma allocate me smoking room. later I complained to them then they change the room.
Proximity with MRT & shopping centres Phone numbers for valet service was not available in the room.
staff responsive for my complain and i can switch the room with better view. cleaning service very responsible. 1. i got a room with bad view: the wall in left and swimming pool and building in front of window. 2. less equipment toilet set: there is no moisturizer and comb. 3. empty mini bar
Bar prices were rediculous
the hotel is near the mrt station, the place is great near china town and lots of mall surrounds the hotel.. and of course cheap food everywhere they did not clean our room on our 2nd day
The good service of the staff.
The room as big and clean. The location was good and close to mrt stations. There is a lot of restaurants around and its close to some turisty places. The only thing I didnt like was the food. The food at the hotel was not so good, but the good thing is that there are tons of restaurants close to the hotel.
The hotel is located close to Chinatown and a MRT station. The MTR allows you visit all of Singapore at your own leasure.
OK, just OK room is a little bit old and needs re-model
we were upgraged to an executive club room when we actually booked a deluxe room. so we got more than we hoped for. the carpark needs a revamp.
Best is that one gets around pretty easy cos of the mrt located nearby, shopping at ones' convenience and eateries aplenty! Checking into hotels worldwide is at 2pm. Our flight were delayed and when we finally arrived at Furama City Centre, it was almost 5pm! Imagine our disgust when we were told that one of our rooms (we booked two rooms!) were not cleaned (ready) yet!!! Furthermore, we were travelling as a family and our request for a connecting room were not entertained even though we did specifically stated in our online booking that we need connecting rooms!!! They only manage to get us connecting rooms on the second night very reluctantly!!! Then there was the water problem which needed to be solve! Bathing half way and there was just hot water and no cold water which we needed to call the technician!!! Imagine my kids embarrassment!!!!
Good location. Rooms are way too small even for a budget hotel
Nice location on S'pore river & close to Marina Bay (15 mins walking). Adequate size room but too small bathroom. Nice view of S'pore Marina Bay front. Small bathroom & difficult to manoeuvre for sizeable person. The bathroom lock is tricky to use - better change to a simple locking system.
Service was excellent, location very good Bathroom disappointingly small, so floor was flooded after use of shover. Building a bit worn and ongoing renovation was noisy at times.
Breakfast included in cost of room.
Fantastic location, by the river, access the river side bars and restaurants. Easy walk to the centre of Singapore. Good access to MRT. The hotel is small, good beds, buffet breakfast. Fantastic price for location as a base to see Singapore. Nothing, it is what it is, good value hotel.
the location The rooms are very small. Cleaningness is just above the threshold of not being it.
The beds Bathroom was badly in need of a real good clean
Location Bathroom was in need of overhaul and service charge was included in bill as non-negiotiable
The location makes up for the basic facilities.
Was OK for thar price Be more creative on the breakfast. How can one endure the same servings every morning.
the hotel was well within our budget and close to the city and everything was good,with good staff and comfortable room. nothing
I like the location and warm hospitalty of the staff. The hotel has enough facilities pool was a surprise for us. The cleanless of the toilette should be reconsidered. Towels were very old should be checked. There were no soap for hands this can be added. The rooms were small. Some rooms doesnot have Windows mine's has a window thank you! I think these are small things to be recovered. In general we are happy to stay we had a good rate from Kayak. Thank you!
Pool and location is very nice I didnt like toilet and shower combination. They could give slippers. Beware that some rooms are without windows.
I like this hotel also the staf was so friendly. I found a small problem with the first room witch I tooken then the staf changed my room to executive room :-)