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nice garden view , great time at the swimming pool
Great location, within walking distance of everything. The private beach was awesome. The staff were excellent and very helpful. We arrived very early for our check-in and they were nice enough to let us check-in early. No.
the warm and friendly attitude of the staff
god location. Excellent breakfast. none
Good atmosphere. Nice beach with beach chairs and good service. The coffee was not good (Nescafe instead of fresh coffee). The water in the swimming pool was colder than the sea.
Big & relaxing swimingpool Long distance between the reception area & the rooms & no elevators.
the friendly and warm attitude of the staff
They do not have a kids club and our room did not get cleaned until after 7 PM and we had to make the request.
i like the (Tikiya) its a place on the beach side were you can have shisha and watch the nice programs they do i tried the Italian restorant but i didnt like it
Lovely hotel, great staff, good location, really quiet. I would have liked the mountainside hotel to have a place to shower if you do not leave until later on and there is not the availablilty to have a late check out.
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
climate bathroom and boring menus
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
the reception guys are the worst they dont have any experience i bet they used to work in supermarket, i stayed there for 7 nights
Everything! The staff were amazingly helpful and friendly. Well spoken in English and always willing to accommodate any needs even if it's an extraordinary request! One of the best hotels I stayed in. Location is is perfect and near to many attractions like Genena city, Naama beach, soho square is 10 min with taxi. Fantastic beach. Great restaurants and animation team. Overall wonderful experience. We were 2 mates traveling together and fitted in well. Nothing!
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
Events on the sea more
Great scenery, beautiful weather and nice location.
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
The resort was all encompassing for those that enjoy that. The place was well set out and very enjoyable You felt captive to the resort. Prices were too high in the restaurants. The resort taxi service too expensive. As our stay was short, only at the last moment did we realize that there were univited taxis available outside the resort for use
i travell alot all over the world because of job but the most interesting thing was the security man named ramy he made my stay ther funny and pleasent as is,if i want to come back just for hem(ramy) we chat alot and i think he is agood addition to the hotel to work inside the hotel i did not like the gate to the hotel i think its takes the charm of the hotel
nice enviroment the staff is not always very professional
The place is large and big but the building of oais is old need refibish ,the view bnice alot of activity in the hotel weather was nice their it is on top of a hill , the food is good the problem that hotel is not very clean , some of the public bathrooms in the resturent not clean ,
Great accessability to the excellent coral reefs on the hotel beach. Mini bus transportation to all hotel restaurants was very useful. Some of the restaurants were average. Next time, we would buy the more expensive meal voucher for the better restaurants.
quite, the beach, calm
It's really nice and safety place and we want to go to this hotel again