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The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
the bed was very comfortable The carpet in the hallway was dirty
room cleanliness lousy breakfast
as always its just a good mid priced option for business and pleasure with good staff and good service o
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
Location is good That is not 5 star hotel!
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
We like the location at the business area of Shanghai within a working distance. Difficulty in calling taxi and some of the facility is getting old.
The location was ideal for me. The room was spacious and comfortable and the bathroom had very good amenities. The front desk staff was very courteous. The staff at breakfast was a bit rushed.
The hotel room is nice and well-equipped,. The hotel is located in French Concession, an interesting - and greener - part of Shanghai with lots of fashion shops, cafés, restaurants I would have expected that internet access was complimentary; this is the case in many other Chinese 4 and 5 star hotels
Location is amazing: 2min walk from main shopping street, hotel staff are very responsive + nice, breakfast is ok (though a lot of warm Asian stuff) I took the Cathay Gardens Lux room, non-garden view, where you get a view on the "local Chinese neighbourhood", incl strong odeur of cooking which gets into the room when you air during the day.
location, comfort, Staf spoke very ppor english. The restaurant at the Jinjang gardens was very mediocre and always empty.
I regularly stay here for business. In the past couple of visits there are an increasing number of prostitutes in the lobby and harrassing your guests when you get into the lifts to go to your room.Your lobby staff should not let these girls into the Hotel .
Location Out dated
Very stylish hotel - great rooms spacious and very comfortable . Central location. The hotel has a very good reputation and will impress your Chinese clients. Excellent for meetings . The Garden Hotel is the smaller of the buildings in the complex and has personal feel,. I especially liked the lobby area and green space outside The heating was difficult to control.
Good gym and pool, the hotel staff very attentive and the room always got cleaned as soon as I left it. The building I stayed in was far away from the road and pedestrian access was awkward and required a long walk to get out on the street. There was also problems with getting taxis to come to the hotel entrance for the same reason. On check-in the hotel tried to pre-authorise my card for an amount that was almost 50% higher than the room cost. On pointing this out they changed it to a more sensible amount and there was no problem.
location hard to find bellboys,always staying in group of two and do not pay too much attention for guest's needs
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Very nice staff !
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
Good views and location
I would recommend this hotel for both business and leisure. 18m indoor pool and gym were good. Baby sitting service outsourced was fantastic, our sitter was a preschool teacher. The Concierge service was second to none and nothing was ever a problem, even though we called them 15 times on the first evening. Located right on the Bund (my room didn't have a Bund view) and was a 50m walk to the waters edge, and on one of the biggest shopping streets in China (East Nanjing Road).
- Good breakfast selection Oldfashion shower
Modern, great service,, good food and wine. Convent to city and shopping. I will stay again.
The location of the hotel is good. The pictures shown in bookin.com website is different from waht we got. the rooms needs refubishment.
Closed to city center. Staff friendly. Have to modernize furniture of the room.
the room was very comfortable - perfect location for exploring around shanghai. only stayed 1 night as a stop over before continuing on my journey, but gym was very good. i arrived at around 9am - normally check in is at 2pm; i asked if they could accommodate me; they said they could, but i would have to pay half a day extra!!! i have done this before at other hotels and never been an issue. also, first check in counter the staff said no room available so i waited an extra half hour and spoke to someone else who said there was a room available! crazy! also rooms looking a bit dated now, but otherwise comfortable; and yes i did pay the extra half a day! :(
Location and convenience to subway and expressway. The shower was the worst that I had experienced in many hotels and that water smelled foul. It was impossible to regulate the water temperature. If I had more time I would have switched rooms.
Location, price/quality, gourmet corner! Room service comes very early (7.00-8.00 in the morning)
spa was very nice and all staff were extremely helpful - definitely a pleasant place to be based out of, and a very central location for such a big, spread out city. lobby slightly dated, but possible it was just Chinese sense of decor. Recommend signing up for breakfast package, as we did not and ended up paying $50/breakfast for 2 which is ridiculously expensive over there
should be free no $21/day
the people working there really try their best and the service is excellent.
Great executive lounge, comfortable rooms, friendly personnel. The bathrooms still no separate shower and very small
location facilities are pretty old
The location can not be better. I could not get the internet to work on my lap top. Like all 5 star hotels the mini bar is expensive, but just go to Lawson across the street for a cheap drink.
The rooms facing the plaza are quite nice and have a good view. (The rooms facing the back don't have a view.) The air-con in the room was not working and I had to request to be transferred to another room. The reception staff were not friendly during check-in but were kind to accomodate the room change request.
Hotel is clean, situated right next to the very busy shopping area. The hotel concierge (Robert) has an excellent knowledge and has been very helpful. The only thing that I did not like was when we arrived, they gave us two rooms with single bed, instead of double bed.
Great Hotel in good situation to popular shopping and eating area ie 2 mins to Nan Jing Road and 10 min walk to The Bund area None
The card security system is a good measure to prevent unauthorize visit to guest room level.
inside hotel ok, outside very few speak english best to go with organized group
Price for hotel was awesome. Also, everything is really nearby Deposit at the check-in, it's really expensive. USD 250.
good quality for a reasonable price. perfect location in the centre of shanghai
Location and service. The beds are like sleeping on a 4 by 8 board. Will not stay there again because of the bedding.
Very nice hotel. Comfor level was high & the location was excellent. I loved the stay at Howard Johnson Plaza Shanghai. Nothing I didn't like. Everything was good.
The hotel is clean and well maintained. Surprised to find out that the service speaks english by default as a lot of international travelers stay at this hotel. Not much
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
The room was amazing, in particular, the huge restroom.
the location of the hotel , the bathroom was not so clean
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
All the staffs were excellent Nothing
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
To be pleasant to me all!
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
This is the best Peninsula Hotel in the World.
The hotel was an excellent value for the price paid. The location was perfect. It was walking distance from the bund, yu gardens, xintiandi and many other attractions. The staff was extremely helpful as well. If you're traveling on a budget (and even if not) I recommend it highly.
The location is great and they have English-speaking staff. The Hotel itself is very comfortable and the mini-bar is refilled everyday and Free (coke & sprite, water and cookies). The Restaurant of the Hotel, in the 4th floor has a wonderful view and good food. I went for breakfast and lunch, the prices are ok and the food is safe and tasty. The subway station is 2 blocks away, quite convenient. The location is good but there is a strange neighborhood crossing the street (not unsafe but not nice to walk either).
Not a typical hotel room with just a bed. Very comfortable and loved the additional amenities. Will definitely bring my wife here in the future.