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Comfortable bed and the room is clean. Staffs are friendly too. If the hotel is located in PuXi whould be better.
I had a very pleasant stay, staff was very friendly especially on Horizon club. My dining experience at Nadaman was execellent mainly due to staff.
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
Location is good That is not 5 star hotel!
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
the bed was very comfortable The carpet in the hallway was dirty
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
as always its just a good mid priced option for business and pleasure with good staff and good service o
room cleanliness lousy breakfast
We completed the trip to Shanghai in November 2010. Location of hotel is convenient but its appeal is not impressive at all. The neighborhood is full of over-spill sewage smell like most other Shanghai neighborhoods except Pudong New Area. We booked a room in the main building on the 30th floor. The room was clean but with two major discrepancies. Even when we set the aircon to cool #40not heat#41 only warm air came out and the room temperature kept going up beyond 28 degree C. The shower was cheaply renovated in early 2010 with no shower tub only two pieces of placey-glass glued to the floor. Water leaked out under the door into the bath room the small tiles covering the shower floor kept coming lose and the shower door handle was seriously rusted. Luckily Shanghai was my wifes birthplace and we speak both Mandarin and Shanghaiese so communicating with staff was not a problem. After 5 days we checked out around 9 am and the maid showed up within 10 minutes insisted that we ha...
good location but room was too small do not feel confortable with security.
It was very frustrating for me that they couldn't speak english and clearly they were not understanding what were my needs. When I checked in, they put me in a 'second' building which is for extended stays. It was not the most luxurious room but it was clean and had what you need. Very small though. Anyways, I thought I could deal with it until I found out that there was no internet conection. I called them and explained what was the situation and NO ACTION was taken. I asked to talk to the manager and after 5 different call transfers, I got to the manager. The manager did not speak english very well and in his broken english he said they were going to send an 'engineer.' After 5 calls and the last one was not very polite, the engineer came and they found out that there was no service at all. They gave me another room in their 'main' building which seemed to be more a hotel room. I can't complain about this as it was a nice hotel room.It is clean, it is very close to the expo , it...
This hotel was great in terms of cleanliness and helpful staff. The rooms were very nice (although the single is just that, a small room), and cable TV was a plus (although for English-speakers, your choices are CNN International, HBO, and CCTV 9). The staff was also very helpful, although their English is somewhat limited (but better than average I thought). There is also 24-hour security and room service, although I never tried it. Of course, with the price that travel website offered, this hotel is an excellent pick, except for one thing: location. The location of this hotel is in Xuhui District, Shanghai, which is not bad. But it is at least a 20-minute walk to the nearest subway station (either Damuqiao Rd or Luban Rd Stations) each way, and at night when it is freezing (in the winter) or when you are lugging your luggage, or when trying to catch a train (by subway, it is at least 40 minutes to Shanghai Main Railroad Station, and around 30 to Shanghai South), it is not necessaril...
The hotel is in a really nice central area, close to the subway station and shopping mall. The room have hair-dryers, fridge and internet (although internet is not free). Very good price-quality.
During my stay, I feel very comforatable. I can walk out to the nearby restaurants to eat what I want. There is a gym for table tennis across the hotel which is very handy for me . Nearby the Gym there is a large local supermarket store, pretty much you can buy any food or necessity there. From Pudong airport, take #3 airport bus costs 20RMB to get there. The bus stop is just across the street,a walking distance. Also from this stop, you can take the same bus to go to Xu Jia Hui big shopping mall. only one bus stop away. Next time I go to Shanghai, I would consider staying at the same hotel.
the room was very small and the bed as hard as a rock but for the price and convenient location it was ok.
The room is too small. This is not a 4-star standard hotel The bed is only 90 cm wide, and is short. The equipment is old. The window is a little dirty This room can not match its price in any sense. The pic of the hotel is not real, not in the same level with other hotel in China. The most important thing, the attitude of the staff we met for check-in is. terrible. You can made little adjustment after you check in Hoping other visitor check the hotel before you go.
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
Good views and location
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Excellent service, great location. The passageway to the room gets quite warm during the day. The breakfast buffet could be better for a 5* hotel and the price charged. Green tea or espresso would be charged extra.
Convinient hotel with good facilities. Unfortunately I got a room change due to fullybooked and did got the room I actually payed for. The room change to 2 single beds which is smaller than a king sizw bed.
Pros: This is a very nice hotel. Amongst the best I have been to anywhere in Asia, in terms of decor, service, and amenities. Free internet, and free minibar (albeit very limited). Cons: Considerably more expensive than hotels nearby with similar amenities. The in-house dining is jaw-droppingly expensive. $20 for a hamburger. $65 for the breakfast buffet. When I had a change of plans, and needed to go to Nanjing for a couple of days, they refused to allow me to alter my prepaid 10 day reservation. I was informed that I should be happy because I could leave my luggage in my room. Management has since apologized, and says that this should not have happened, and will not happen again. They offered me an upgraded room on my next visit. Conclusion: If you are on business travel, and your HR department will spring for the Kerry, go for it, you will not be disappointed. If you are traveling on your own dime, you can get a similar experience for considerably less.
location, comfort, Staf spoke very ppor english. The restaurant at the Jinjang gardens was very mediocre and always empty.
Location Out dated
location hard to find bellboys,always staying in group of two and do not pay too much attention for guest's needs
The location was ideal for me. The room was spacious and comfortable and the bathroom had very good amenities. The front desk staff was very courteous. The staff at breakfast was a bit rushed.
I regularly stay here for business. In the past couple of visits there are an increasing number of prostitutes in the lobby and harrassing your guests when you get into the lifts to go to your room.Your lobby staff should not let these girls into the Hotel .
Very stylish hotel - great rooms spacious and very comfortable . Central location. The hotel has a very good reputation and will impress your Chinese clients. Excellent for meetings . The Garden Hotel is the smaller of the buildings in the complex and has personal feel,. I especially liked the lobby area and green space outside The heating was difficult to control.
Location is amazing: 2min walk from main shopping street, hotel staff are very responsive + nice, breakfast is ok (though a lot of warm Asian stuff) I took the Cathay Gardens Lux room, non-garden view, where you get a view on the "local Chinese neighbourhood", incl strong odeur of cooking which gets into the room when you air during the day.
Good gym and pool, the hotel staff very attentive and the room always got cleaned as soon as I left it. The building I stayed in was far away from the road and pedestrian access was awkward and required a long walk to get out on the street. There was also problems with getting taxis to come to the hotel entrance for the same reason. On check-in the hotel tried to pre-authorise my card for an amount that was almost 50% higher than the room cost. On pointing this out they changed it to a more sensible amount and there was no problem.
We like the location at the business area of Shanghai within a working distance. Difficulty in calling taxi and some of the facility is getting old.
The hotel room is nice and well-equipped,. The hotel is located in French Concession, an interesting - and greener - part of Shanghai with lots of fashion shops, cafés, restaurants I would have expected that internet access was complimentary; this is the case in many other Chinese 4 and 5 star hotels
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
Very nice staff !
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well. Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.
Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year. Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
Great location. When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.
Excelent design, great location, friendly staff most of them. expensive eatting in the hotel, staff need to be more skillful with foreign languages. Even if 9 out of ten staff was great, friendly and polite, just the bad attitude of the tenth was enough to destroy the image of the team.
Beautiful view of Pudong from our big and luxurious room on 30th floor Airco was broken, but we realized too late to have something done about it.
View from window For check-in they required a deposit (extra to room charge). In receipt the currency is not indicated (USD or RMB?)
Excellent room and facility, nice view and location, very clean and comfortable, also reasonable rates Free in-room internet and sooner the nearby construction is completed will be better.
I enjoyed staying at the hotel very much. I had problem with my key. It did not work and I had to wait for someone coming up to replace the key.
Revovation so main entracne was closed during my stay
Eton hotel (Shanghai) is located at a convenient location, there is a sub-way station opposite the hotel, a 24 hours convenient store next to the hotel and it is not too far from Pudong airport. More important, it is value for money. The receptionist does not accept to the offer price "USD 80.00" as booked, I have complaint to the "officer" and finally they agreed to the price. The check-in took around 15 minutes though I am the only one checking in during that time.
the location, the staff and the amenities, most of all the hotel is very modern there was an odor emitting from the bathroom and the water was blue and rough. needed bottled waterto brush teeth
I would recommend this hotel for both business and leisure. 18m indoor pool and gym were good. Baby sitting service outsourced was fantastic, our sitter was a preschool teacher. The Concierge service was second to none and nothing was ever a problem, even though we called them 15 times on the first evening. Located right on the Bund (my room didn't have a Bund view) and was a 50m walk to the waters edge, and on one of the biggest shopping streets in China (East Nanjing Road).
Strategic position to reach the city downtown
I did like the in room dinning The staff was not interested in keeping me as a client for the future. The price was not same as in booking.com and nobody did care about it and i had to pay more.
The breakfast buffet was exceptionally good; one of the best I have ever experienced. latte coffee was over priced and not good quality; too weak. No skinny (skim milk) option for the coffee.
Good sized room. Slightly old-fashioned but adequate swimming pool. Staff pretty helpful or always tried to be helpful. The price of food and drink in the hotel is ludicrously high. Most of the staff have very poor English which makes it difficult to solve any problems that arise. However their attitude is friendly & helpful in my experience. For most leisure visitors to Shanghai, the hotel is on the "wrong" side of the river - but taxis are cheap.
Predictable solid western style hotel No bar or coffee shop open daytime...small pool....location lo g walk from subway
Central location and overall physical ambiance inside the hotel. Easy excess from Airport The front desk staff was extremely rude. I stayed in this hotel when it was managed by Sheraton group and the staff was excellent. Jin Jiang is a large hotelier group and should look into the matter seriously
Veiw ,room space,bufe,recriation area,guest mix,communication. No fruits in room,no change of bed sheets daily,no up grade incentive when long stay if occupancy is low
Convenience of location
Excellent Hotel staff. This is the first time that I see staff on the reception asking politely rude Chinese customers to wait their turn. As you know in China there is a habit to immediately shout your question to the staff, even if they are busy with other customers. China has still a long way to go to educate their citizens to wait their turn, no matter how important they think they are.
Excellent room service and cleaning Staffs english could have been better. Receiving messages was a problem.
I had some routine wishes staff dealt with this properly,also all staff spoke adeate english
The location because it was near the shanghai stadium where i had business in. Staff were not very friendly. I must point out that the facilities were a bit old already. I understand that it's a bit of an old hotel already but facilities should be kept well maintained. For instance, it was such a disappointment that the shower drainage in our bathroom was clugged. and the towels were not changed even if we had placed them in the tub already. Housekeeping just folded the same towels and placed them back on the towel rack. Service didn't meet our standards.
The 24hour Deli, location to Metro and very helpful staff.
The only complaint I have about this hotel is that their internet service only is available for PC-users (Windows) but not to Mac-users (OS).
It's right next to a Metro Bad internet connection Poor availability of Taxis below average quality of food as a 5 star hotel
I like the way the bill is processed and relative ease and availability of taxi. The bill was process in RMB, some hotel allow the credit company to bill you in your local currency and charge 3% extra and also incur extra charges in local country due to it. The breakfast has most (not all) pastry up to standard. Omelette wasn't up to standard, the cheese and ham Omelette didn't have running cheese on it. The hot water temperature wasn't stable in running it, another only 5 star hotel that didn't get it right. I think a international chain hotel should have scramble eggs but they didn't The restaurant at 29th floor next door at 4 Points Sheraton has very bad standard as a 4 star hotel.