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Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
Great hotel - reasonable for downtown hotel Everything was great
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
Vey clean rooms. Friendly and helpful staff. Great location in the city. Love the view. And very affordable Nothing
Nice, well-kept up. Good location.
how helpful the women at the desk who were juggling multiple task and were able to find us a car in the 9th hour.
reservation process easy and hotel wonderful.
Would've appreciated prior information on airport shuttle, but got nothing. Concierge Couldn't locate my reservation. Got a handicap room, okay, but right next to the elevator, so very noisy. Paper thin walls, could hear the people in the next room talking as if they were in my room. At least put insulation into the shared door! Hair in the shower when we arrived. Toilet was running non-stop. Maintenance man came to fix it twice, both times came unannounced. Closet sucked, hangers weren't even high enough to hang a dress shirt without hitting the floor.
The bed/bedding was amazing Having to pay for room internet
The staff made sure we were accommodated during our stay, they even welcomed our small dog with no added cost. We were having issues with our home and needed to stay in a hotel local. I'm so glad the Sheraton is where we picked.
The clean place and very good view ! No microwave . And I can not get warm water when I get tummy ache .And we hope next time we can see it there:) and no free wifi. The lobby wifi is good but upstairs have no wifi connection . .........do we really need to write that much and hope right now the word number is good enough to send
Cleanliness, great linens and mattresses, accommodating staff All good Was under the impression I could self-park my car.... Had to pay the exhorbitantly priced valet parking for my stay. $43.00 a day. Really?!
Good location Conceiger was unhelpful. She had zero interest in assisting.
The location was perfectly located to walk to the Seattle Aquarium and the other downtown shopping, food, and tourist attractions. The staff was fantastic as well! Our hotel room didn't have a great view and the beds were not the most comfortable. The guide on the tv didn't work so we struggled to find child appropriate programs while we were in the room.
Everything was fine All other hotels in this class usually provide free internet. Even if one has to pay I don't understand the exorbitant cost. Shameful gouging!
Location is central, walking distance to everything. Very clean. Super comfy bed. Everything is extra. Need wifi? Pay extra. Parking? Extremely expensive. Staff are confused, rude, and seem that they don't want to be there. Parking was a huge ordeal as reception didn't know anything about it. Had to go back and forth to reception to get key activated. Check in and accessing the parking took over an hour. Calling reception feels like you have disrupted them from something important and have no time for you. Rooms are beautiful but any notice on walkway echoes inside, at all times of the day/night. Very noisy.
I liked the views and the Relish restaurant food. There was no hot tub. I did not like that I was asked when I planned to check out.
Pros: Located within short walking distance of shopping, transit station, monorail, restaurants, and Pike Place Market. Staff friendly and helpful. Soft, comfortable beds and pillows, like sleeping on a cloud. Beautiful views of the city. Cons: A single staff member at the concierge desk treated us as if we were bothering her and wasting her time after we had patiently been waiting for 5 minutes or so for her to finish with a phone call before helping us, as if us waiting quietly near the desk to ask a question was somehow an annoyance to her.
Everything except the exorbitant amount of cost for items in the room that were set to a weight sensor. I bumped the fridge and was worried that they charged my card that night. Nothing went through, thankfully. Other than that, everything was excellent!
The View, large windows. Comfortable Beds. Setting and Decor of the Rooms. Location.
The staff was very helpful and accommodating to a large party. It would be nice if they had a hotel shuttle.
central city location this is not a luxury hotel. The pool is barely adequate.
We booked this for our honey moon. Nightmare Small room. They then upgraded us yo a suite and chafed us a fortune. No sorry, no offer to make our stay better. So upset will never stay again. DR. Brian Bledsoe
really liked the shower
Although we like the convenience of the location, the parking ramp spaces are too narrow. Someone hit our vehice during our weekend stay. We filed a report, but no one has followed up with us. Very disappointing.
The view is nice and close to everything downtown. Not a bad walk to the stadium - we were there for an event. Easy to catch a taxi. At busy check-in hours they did not have all the desk staff available and there were long lines for check-in. Took about 30 min to get through the line. There were many young drunk 20 year olds in the hotel that night. They stood outside our room talking at 1am until I asked them to please go in there room. They then spent the last couple hours being loud and running down the hall banging on everyone's doors until I finally called security at around 3:30am. This is not what I would expect from a high end hotel with the amount of money they charge. At check-in we wanted to self-park (not worth the $25 more per night for valet. The gate for self-park was closed with a sign to go to the main entrance location (this causes a 6 block detour with the one-way streets). When we returned the valets told us that self-parking was not being allowed due to an event (which we were there for). So they were only allowing valet (to rip us off another $25/night). We were then told we had to go another 6 blocks detour to the only self-parking option if we did not want to allow them to park our car. I would have been fine with the location we parked at if it had been clear. The process made it clear that they made it super difficult so that everyone would just do the valet parking. Once you get in line to check in you have no way out due to the valet only. The hotel also charges very high prices for wi-fi per day. I would expect for a hotel that hosts events and such would allow free internet access or at least a decent price. For a slower speed for download up/down than I get at home they wanted $29/day. I would not stay here again and would say that it is not equal to a 4 star hotel. It felt as if they were not staffed appropriately and felt ripped off at every turn.
Lap pool & spa were outstanding. Room service coffee was inconsistent.
My whole family of 6 loved this hotel the staff and location
Didn't you read the headline⬆
Good location to walking downtown and easy to get to from the airport using the light rail. The hotel wanted to charge for wifi, that should be free these days.
It was my girlfriend and I's first trip to Seattle. The hotel was within walking distance of anywhere you'd wanna go. The staff was super helpful and we were able to squeeze everything we wanted to do within the weekend we were in the city. Whether it's shopping, a concert at the paramount, the space needle, the farmers market, or just wanting to explore the city, the Hyatt gives you the opportunity to do all these things without needing any transportation other than you two legs.
Hotel is well appointed and the staff is excellent!
I found the bed and pillows to be most comfortable. The bathroom and room itself were quite spacious. I found the hotel staff to be friendly and accommodating to my needs. N/A
The steam room, spa, cafe, bar, and 24 hour room service with quality food were all great perks. Jaime No complaints.
I liked the staff, the ambiance, and the room's modern amenities. The weird bathroom door.
Good location in downtown that is walking distance to most downtown sites. Lobby restaurant had great breakfast. Thin walls allowed voices and tv to be heard from neighbors.
Great location and super friendly staff. We were glad to be here without our kids. My only gripe is that the tv channels are very limited and you have to pay a lot extra for every tiny thing, even internet. In this day and age I think everyone should be giving out free internet!
I forgot an item in the room, and calling to hotel 3 times trying inquire how it can be picked up. One time redirerected to vmail with no follow up; second time it was suggested to call at different time; third time waited for fairly long time and gave up.
View and room was very nice. Great service. Bedding is not very comfortable. Feels like all you have is a sheet on your bed. Super short bath tub.
Clean, comfortable, and spacious room. Courteous enough staff. Impressive building, with great location. Despite the high price of the room, they nickel and dime you for everything. Parking is not included in the price, even though the Hyatt owns the adajecent parking garage - hotel guests pay the same rates, if not more, than the general public who uses the same garage. Not a single movie channel (hbo, etc), so that you will have to buy their on demand movies for $20. Room service is overpriced and mediocre, with small portions.
The room was very nice and modern, bed was comfy, and the workout facilities were excellent! Nice to have a Starbucks, deli, and sushi restaurant attached to the hotel. Didn't like that I had to pay for access to the internet. $10/day for low speed, $15/day for high speed. A nice place like this shouldn't nickle-and-dime its customers, especially when even the cheapest Motel 6 usually offers free wi-fi these days.
The staff was very friendly and helpful. I reserved a king suite and the bathroom and tub were amazing. I also liked the push button shades that allow you to completely darken the room. For breakfast one morning I ordered room service and it arrived on time and was delicious. The pillows were comfortable. Starbucks is located right downstairs! Two of my "clean" towels had a lot of hairs that were not mine. In fact one had a big hair ball folded in it. That was kinda nasty to find after taking a bath. The bed was not very comfortable and made my back hurt. I thought since it was firm that my back would love it but I was wrong.
Fantastic and clean rooms, and amazing staff. Would love to visit again.
Nice rooms and common areas Hotel is very large and because of on going conference elevators very slow
Nice quiet room, large very nice bathroom, helpful friendly staff, overall an excellent 4 star hotel. Winter rates are very reasonable, summer not so much...Good food and shopping with in walking distance, all except for breakfast, never did find a "good" breakfast despite paying $45 for two. I'll be back. Parking. Valet $45 / Self $30. Saturday nights self parking is full.
Want a spa on location
Should provide free drinking water
Very pleasant and friendly. Great location! Extremely clean. Perfect for our trip!
Great location. Comfortable bed. Very friendly and helpful staff
Rooms and facilities were clean and quite luxurious, great location and very friendly staff.
The room actually exceeded my expectations, based upon price and photos. The bed was comfortable, the room was just the right temperature, and LOVED that the shower stall was bathtub sized without a bathtub. The toiletries provided were top quality, as well. The staff was very friendly and welcoming, and had me checked in and out with light speed. Definitely will come back and am already recommending the Paramount to my coworkers who travel in and out of town. A stocked refrigerator would have been nice, but all I really missed was cold water to drink.
Great location, comfortable bed and nice tv. No gym
We like that it's so close to the theatre The wet towel in the tub
Staff, beds and location
The location was right next to the event I was attending. The room was quiet and clean. Housekeeping didn't even knock and just came into my room in the morning a few hours before checkout. I was sleeping at the time but it could have been potentially very embarrassing for us both.
Location is central. Walking distance to everything. Room was spacious and my bed was big and comfortable. Front desk staff was helpful and very accomodating. All in all, I enjoyed my stay and would love to stay in Paramount hotel again the next time I visit Seattle. None
Staff was very attentive and helpful. I was able to check out and store baggage until later in the day when I got my vehicle out of valet parking. This allowed me to attend a meeting without concern for moving my car. Saturday night was a little noisy on my floor. Too much St Paddy's Day celebration I suppose.
Location was nice. Convenient walk to Market. Terrible service. Everyone on staff seemed new. Valeted car was a waste of time. One person running entire hotel for all guests. When I needed my vehicle I was ultimately in a line until the one assistant for the hotel could help us. Then they had to take an elevator to get the vehicle which was a huge time waster for us. A few times we needed access to our vehicle and it was very inconvenient. Upon arrival we asked for a particular type of shop and the staff told us that corporate said they were not allowed to talk to us about that. They literally did not tell us where to go in town to find what we were looking for. Very strange and uncomfortable.
I just loved everything. Would definitely stay there again. I was supposed to stay two night but they double booked my room so they moved me to another hotel. Though it was handled very nicely, I would have preferred to stay there both nights.
Craft beer everyday from 5-6pm for free and as much as you can drink in an hour.
I liked the overall feel and look of the lobby, the staff was nice, so was the location. When we booked a room, it was listed as a 2 person 'microqueen' which I assumed would be a bed somewhere between a full and a queen. It was actually a queen-sized bed in a room that was barely larger than a queen-size bed. It kind of feels like you are in the shipping container of the mattress. If all you want to do is lie on a bed it's cool, but it's quite cramped.
The front staff was awesome and very helpful. The rooms were spacious yet cozy and the beds were so comfy!!
Attentive staff, young, fun, friendly funky Bathrooms v small
Getting a glass of beer at check out was great. Nice staff and great for couples. The rooms can seem a tad small at times. Any more than two people and there is definitely no where to sit. However, I also chalk that aspect up to the intimate vibe of the hotel.
The beds are really comfortable the room are clean we plan to come back. The bathroom was a little small but it worked
Friendly staff; good location Mini full room is smaller than my expectation; the bathroom and restroom are separated.
A boutique hotel that's worth every penny. The staff is super friendly and genuine. The rooms are clean and the beds super comfortable. The location is perfect for downtown as shopping and pike place market are all within walking distance. This is my go to hotel from now on... The elevators are super slow so give your self extra time if you're rushing in the morning.
Quick walk from the airport light rail, quick walk to the convention center. Clean and nicely appointed room. With the deal I got it was a reasonable value. Room was small. Standard price is way too high.
Kudos to the staff who were always very friendly and helpful! The room was very small.
Hotel was very clean. We had five rooms, two of them were not ready when we checked in and the staff was very quick to give the guys two MUCH nicer and bigger rooms in response. Overnight parking may have been a little spendy but it seemed very fair to not have to hunt through downtown for a better deal (and to have the car in an accessible location). It was very easy to get to our meeting in Queen Anne and then very easy to walk through the city when the work day was over. I would definitely stay here next time I am in the city for a fun weekend.
The management was very rude and non understanding
The vintage look of the hotel & the location. The staff were very friendly & helpful. The room was small, but very clean. We would definitely stay there again if we were able to get a good price. There really aren't any amenities. No hot tub or pool & most important no breakfast.
No vending machines, no breakfast
I enjoy the charm of older hotels and this one fit the bill. I paid $120 including tax through Kayak. The location is excellent. There’s a lot of variation in the room sizes. My son and daughter-in-law were at first assigned to a room so tiny that they could hardly walk around the bed, but they asked for a larger one and were assigned a very nice room with lots of space and a large sofa. My room was large with two queen beds and a love seat. The beds and pillows were great! I read the signs about saving energy, so hung up my towels and bathmat to keep them from being washed every day but I guess the housekeeping staff couldn’t read and replaced them every day anyway! Our big problem was the smokers!! I spent some time in my son’s large room, and was nearly knocked over by the strong smell of smoke in the hall. We complained to the front desk numerous times, and they kept saying that they would handle it and let us know, but it never improved. The first evening, after hours of smoke, we finally smelled some air freshener spray trying to cover the odor. We were told that a flight crew were the culprits, but they were obviously not told to leave if they were going to smoke, since it happened again the next day. My son and his wife were offered another room for their last night, but that’s a major pain to move. It’s hard to believe that a hotel cannot handle law-breakers in their establishment!
I needed to change the day of my stay and the staff was very courteous and flexible. The hotel is located in the center of the shopping and restaurant area. Very beautiful place.
Location was excellent and there were no unpleasant surprises Pretty bland and indistinguishable from all the others - -no character, especially for a place named after TR On way out, front desk did not have the ability to change a $20 bill - -what's up with that?
The location is great. The staff was very concerned and tried to be gelpful The hotel had no record of my reservation; if I hadn't been able to show my prepaid reservation on my phone, I would have had to pay again. The room was tiny; the hotel has no amenities, not even a vending machine. When I returned at 5:00pm my room had not been cleaned. Definitely not worth the $200 plus per night I paid.
The room itself was very clean, spacious and comfortable. The location is central. The price very reasonable for downtown Seattle. Parking is expensive (but again its downtown Seattle). There are no amenities at this hotel. No restaurant. No bar. No pool. No room service (no food at all) Coffee by the front desk is about it. Additionally, the hotel does not have much character and neither do the rooms.
small rooms, bathroom
Beautiful room. Stores and bars all around. Close to the bus stop and light rail. The elevators were small and only two for 20 floors and no pool.
The location is excellent for shopping, good eating spots, walking, and many more!! The staff are very friendly and also the room is always clean every time we stay.
I liked the location most, very convenient to everything. Room was nice, love water in lobby too The cost of parking, no free wifi, bathroom was incredibly tiny.
So mess up
I liked the quality of the bedding but we the bed didnt have a top sheet just the duvet and a sheet on the mattress. Pillows were nice and fluffy. No free wifi. You have to pay extra for almost everything even over night parking in the garage. There was construction going on which we didnt hear but they put temorary lables on the elevator buttons that were not very clear. We were not the only ones that had issues.
Classy. Clean. Kind helpful staff. Great location.
Very central to all points of downtown. Clean and modern with a friendly staff.
Excellent, friendly service, I would definitely return to this hotel. First given a "17" room, went to the front desk and Lin very kindly moved us to a different room, which was larger and brighter.
Gym was awesome , BEST hotel gym I have ever been to. Super clean and great equipment and organization. I thought it was ridiculous that we had to pay extra for internet in the room, I can't remember the last time I was at a hotel and the internet was covered.
The room was clean and had a great location to downtown.
Great location for convention center.
The front desk staff were extremely helpful at check in and also when we asked for assistance about shopping etc. The breakfast is very good. We appreciated the availability of a free shuttle to places of interest, the valet parking, and the free newspaper. When we arrived it was dark and we drove past as the signage is not that good.
Excellent customer service. Convenient location for public transit and walking around downtown and Capitol Hill. Great deal for kitchenette and workout room. Will stay again, highly recommend.
I liked how the rooms were bigger than expected. The way I was treated @ the front desk by the clerk, he was short w/ me while talking & kind of rude.
The front desk staff were amazing! So nice and helpful!
The hotel staff were very friendly, knowledgeable and helpful. The breakfast and dinner feature was a nice option as I was traveling on business. Room was spacious and nicely decorated. The major negative feature of this hotel was the highway right outside the front of the hotel. It was very loud in the room even late at night due to trucks especially. Earplugs were provided; however, the constant hum became irritating after a day or two. Maybe replace the windows in the front hotel rooms to be more noise blocking.
Great proximity to sites of interest. Our ceiling would occasionally leak over the entryway floor.
They were very accommodating. We arrived late in the evening and very tired from the drive. As soon as we got to the front desk, they told us that a pipe had burst and that our room was flooded. Before we could even say anything in response, the manager said he had booked us at a different hotel that was closer to where we wanted to be, had comp'ed our room and hotel parking, and gave us a letter to give to the next hotel. The next hotel had a friendly front desk, the rooms were nice and the breakfast was very good. Not just cold cereal but actual pastries and hot food. Would stay there again for sure. I never like staying at a hotel where you have to pay for parking, especially when there's no airport shuttle.
Nice clean room with all the amenities I could need.
Breakfast is awesome! Linens got stained and the room smells awful paid 50+ for valet.. Ridiculous! No self parking btw
Excellent! Lots of room, comfortable, clean, good complimentary breakfast & dinner. Two Big TV's, in LR and BR; giant bathroom. Good location, everything downtown a short walk away. Quiet, good privacy. I'll stay here again, EVERY time. What's not to like?
From the time we checked in until we checked out everyone of the staff members that we encountered was friendly and helpful. All of the accommodations at this hotel during our stay was exactly what we would expect from a stay at a Homewood Suites by Hilton. There was nothing that we did not like.
The complemtery breakfast was great. They even had a Belgium waffle maker. King size bed and pillows were very comfy. Overall a great stay. Valet was a bit in the higher range. Paid $26 for one night parking. Pull out bed I thought was uncomfortable but my daughter seem to think differently. The pool and hot tub was ok. Probably needs to be renovated soon if not a deep cleaning.
The room and hotel was very clean and priced within our budget.
I like that they provide a shuttle to sight see and they have free items that are easily forgotten like toothpaste. The rooms were kept clean and the cleaning and room service staff were extremely friendly. I didn't appreciate all of the front desk staff. There was one or two that I felt were friendly and customer service oriented, others seemed less willing to assist.
Great staff, big room, fantastic location, new everything, slept like a baby. Treated extremely well. Highly recommended!
Very clean, very new, breakfast was nice, held my bags for me. Service was very pleasant Not in their control at the moment; a club nearby was pumping bass until 3am. Nearby construction makes it slightly harder to navigate.
Come up to do the tourist things that this lovey city has to offer and was able to walk to all major landmarks that took about 30 mins The staff were kind and very helpful. Will be staying at a Garden Inn again The cleaning services took too long to come clean our room but they did a great job.
PROS: - The staff were helpful for providing directions to getting to parking and room. - Location was convenient for our activities (near Westlake Center). - Bar was good and convenient with good happy hour. - Inviting lobby to hang out in with couches, chairs, tables, and fire place. - Modern finishes in the hotel. - Did not visit pool/exercise room so no comment. - Impressed overall with hotel. - Bottom Line: We would stay here again CONS: - The room we had looked right out to another building (not a huge deal though). - No other cons that I can think of.