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Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
Great hotel - reasonable for downtown hotel Everything was great
The clean place and very good view ! No microwave . And I can not get warm water when I get tummy ache .And we hope next time we can see it there:) and no free wifi. The lobby wifi is good but upstairs have no wifi connection . .........do we really need to write that much and hope right now the word number is good enough to send
The location was perfectly located to walk to the Seattle Aquarium and the other downtown shopping, food, and tourist attractions. The staff was fantastic as well! Our hotel room didn't have a great view and the beds were not the most comfortable. The guide on the tv didn't work so we struggled to find child appropriate programs while we were in the room.
The bed/bedding was amazing Having to pay for room internet
reservation process easy and hotel wonderful.
The staff made sure we were accommodated during our stay, they even welcomed our small dog with no added cost. We were having issues with our home and needed to stay in a hotel local. I'm so glad the Sheraton is where we picked.
how helpful the women at the desk who were juggling multiple task and were able to find us a car in the 9th hour.
Vey clean rooms. Friendly and helpful staff. Great location in the city. Love the view. And very affordable Nothing
Good location Conceiger was unhelpful. She had zero interest in assisting.
Would've appreciated prior information on airport shuttle, but got nothing. Concierge Couldn't locate my reservation. Got a handicap room, okay, but right next to the elevator, so very noisy. Paper thin walls, could hear the people in the next room talking as if they were in my room. At least put insulation into the shared door! Hair in the shower when we arrived. Toilet was running non-stop. Maintenance man came to fix it twice, both times came unannounced. Closet sucked, hangers weren't even high enough to hang a dress shirt without hitting the floor.
Nice, well-kept up. Good location.
Cleanliness, great linens and mattresses, accommodating staff All good Was under the impression I could self-park my car.... Had to pay the exhorbitantly priced valet parking for my stay. $43.00 a day. Really?!
Great location, short walk to Pike Place Market. Wifi is not included in the room price.
Hotel and service were both great. Would stay here again. We had an unexpected guest stay the night with us and apparently due to fire codes we could not get a rollout bed delivered. We were in a suite so I don't know what type of room it would have fit in.
Great staff. Great location. what could be better? It's the best
beautiful indoor lap pool encouraged exercising; large comfortable rooms with excellent mini-bar and tea pot (so often just a coffee maker and I drink tea); great location - easy walk to tourist sites and waterfront
The Fairmont was the perfect romantic weekend getaway. Walkable to coffee, wine bar, excellent resturants, several theaters and Pike Place for breakfast at Lowell's. Service was top-notch. Staff was personable and attentive. I didn't like having to leave.
A little outdated
I am a member of the presidents club and the morning of received an email to allow me to check-in prior to leaving my home town. I clicked the link, put an arrival time and how is was arriving etc.. a few hours before my expected arrival I received an email informing me that my room was ready and to pick up my key from the doorman. Also in the email were driving directions from my location. I arrived doorman had my welcome packet and I went right to my room.........slick! cant think of a thing that I didnt like
Close to business district, restaurants, and entertainment... Given the room rate, free bottled water should be supplied...not $8 per bottle.
Everything. From the moment we arrived, the Valet was superb, the doormen were excellent, the front desk staff were fantastic, and the room was great. Every touch point with the staff was top notch. No
everything first class
No tea coffee making items in room expensive to buy a cup of coffee
friendly staff too expensive
The location was great Too dark old Hotel needs updates not your average W very slow at getting Baggage From storage room that faces the parking garage feels like a dungeon
We had a great time! Very nice hotel, though I think I expected the rooms to be more extravagant, but they are very nice. I almost stole the bed...slept like a rock. Very cool NYE hotel...they held a party downstairs that was all part of the hotel price for the night. We had an awesome time and this will likely become a tradition for us. Staff is extremely professional and polite. Right downtown, equidistant from the stadium/ball park and central part of downtown Seattle, so most things are available to you by foot. For such a nice hotel, the fitness facility was pretty cramped and awful. We've stayed at Hotels that charge much less with much better gyms. Other than that, super nice place!
Location Ridiculously high parking charge, no coffee maker in the room, no onsite jacuzzi, no club room. I would probably choose one of the other Seattle Starwood properties in the future.
It's a nice, clean hotel with quiet rooms in a great downtown location. Their pillows may be the most uncomfortable thing I've tried (and failed) to sleep on.
Bed was soft Dogs next to us barking all night No gym as advertised Room couldn't get colder than 66 degrees
Very nice hotel. Friendly front desk. Beautiful lobby. Concierge could have known more about local restaurants. His advice was good, but could have been better. The locals gave excellent restaurant advice. Otherwise, it was great.
The location is great and the room is very nice. The front desk check in person mixed up our check-in information and even though our booking was for 2 nights, she insisted that we were only booked for 1 night. She wasn't apologetic at all about the mix up since we used a "discount booking agency" (her words not mine). So be aware of the hotel staff's snobbiness when you book through a "discount agent" (i.e. travel websites).
The service was great. People were really nice and I got a free upgrade. I didn't particularly like the beds at the W. They felt lumpy. I stayed in The Westin the day after and I LOVE their beds! I also didn't really like the dark, club feel and the loud music in the lobby. I just wanted to relax and felt like I couldn't at the W.
the atmosphere was very cool and swanky. the bar was a nice little place to hang out at the end of an evening. the cool corner king room was a nice size with a lot of windows. we were first put in a cool corner king room on the 'garage side' of the hotel. it was horrible. we were moved quickly down some floors but on the other side of the building. i wouldn't have recommended this hotel had we been booked on the garage side of the hotel, especially in a cool corner king.
The amazing sheets!! The view of the parking lot and super dark hallways.
Boutique vibe, comfortable bed, trendy decor. Room was a little rough around the edges, didn't have the luxury feel I'd expect for $300+/night. No coffee or microwave in room.
The location is excellent and the information provided by the hotel was very good as well. The gym was also first rate.
The staff was great and the hotel was perfect. The only issue was that I purchased the breakfast package for our room. The hotel resturants was being remodeled. So the hotel staff said you will just get it to your room, which I thought was great. Well it wasn't I played phone tag with room service for about an hour and every time I called front line staff they said they will have them call us. We received one call and they hung up on the other end. So we didn't get breakfast, but the hotel did comp valet parking because of it so still worth it.
I enjoyed the friendly service, fast elevators, starbucks coffee in the morning, and the over all cleanliness of the room. I also enjoyed how quiet everything is from the a/c to the bedroom door to the elevator doors in the hallway. Everything was quiet. The mattresses could have been better quality. The linens were nice upgrades but the mattress felt like a cheap budget line mattress. Also, the robes that were offered in the closet were gross to the touch. They should be replaced immediately with new plush robes. I mention that because plush robes are advertised as one of the luxuries of staying in that room.
From start to finish Ethan and the team at Hotel Monaco were phenomenal. They made my girlfriend and I feel like the most important people to them. Nothing. It was all great.
I loved the very friendly and helpful staff. The food in the hotel restaurant was very good, and quite affordable. Also liked the option of opting out of housekeeping, I always feel I need to pick up all of my things to make their job easier. Was great to just let it be, more relaxing! I would definitely stay there again.
The rooms were pretty and very spacious. My friend and i went on a weekend girls trip and it was very central to all of downtown. Room was clean and neat. It took us 2 hrs to get our room. I got a text in the morning from Kayak saying the room will be ready for check in at 3pm. We got to the hotel a litle before 4 and they said theyre backed up and it'll be roughly 20min and they'll call us when its ready. My friend and I leave our bags to go grab food at Pikes Market and come back because we had a 5pm rental car. We didnt get a call til 5pm that it was ready. I didnt appreciate that the room wasn't ready by "check in time" because that's 2hrs of our money wasted away in rushing and waiting when i could be in my room already...
We paid for an upgraded room on a high floor with a city view but our only window faced an office building about 50 feet away across an alley. We could see nothing else.
I loved the decorations and the comfortable "living room" downstairs. We sat and read while the kids played chess for about an hour. They also have a wine happy hour but we were always out. We received an email the day before we checked in giving us some choices on room location, early check-in, bed size, etc. One of the choices was "spacious room" which we asked for because there was 4 of us. We weren't expecting an upgrade but sometimes some of the rooms have a little more space than others. We literally got the smallest room available. There was this big huge wall right next to the window. The other rooms had two windows and the additional space. We really wouldn't have thought much of it except for the fact that we requested a spacious room when asked. My point is, don't ask me and then give me an even smaller room than normal. The other problem was there were only 3 towels in the bathroom. Again, there were 4 of us…We called twice to request additional towels. Finally, my husband found a staff member in the hall and asked them to get us towels. The next day the cleaning person left us 3 towels again. Called to request towels AGAIN, no towels. Found the closet in the hall unlocked and got some towels out of there. I also don't like the fact there is no coffee maker in the room. I don't want to have to get dressed to go down and get coffee. For the price, I would like to have someone respond to my requests.
Kimpton hotels have yet to disappoint me. It costs more, but is sooooo worth it! They have small details that make you feel welcome and that they are truly glad to have you. Just the price. But it's worth it!
It was clean and accommodating. The staff was friendly and helpful - we would stay here again.
The place was clean and beautiful... staff was friendly and informative... free wine was the highlight :) food was delicious and well worth the price... it was a really amazing stay and they had lots of extras if you chose to get or do something more I was really looking forward to sleeping in since the check out was noon... but the maid service started its duties at 9 am... so there went my sleeping in... also... my staying in (do not disturb) card got put under the breakfast menu and I had the cleaning crew come in into my room before I could stop them... even though I had the tag of "conserve and decline maid services" hanging on my door
The location was great, in the heart of downtown. The room was absolutely amazing, with plenty of light, a gorgeous bathroom, and the whole thing was kept very clean. However, the shining star of this hotel was clearly the staff. They go out of their way to make you feel welcome and to accommodate any needs you have. We stayed for our 10 year anniversary, and this was the best hotel experience we have had in those 10 years. If I had to pick anything it would be that the room service food from BOKA was slightly overpriced. It was good though so I can't complain too much.
Well located downtown. Well designed. Great staff and good coffee and champagne in the lobby. Lovely rooms. Tubs fill from ceiling which is a little silly and splashes on the floor. Minor complaint for a lovely hotel,
Clean and large rooms with great movie selection View of downtown was obscured a bit by an ugly backlot.
The entire staff was friendly and courteous and seemed to want our stay to be a pleasant experience, and it was! The room was clean, tastefully appointed and well laid out. The bath was great with a large soaking tub and a separate shower. $40 charge for valet parking
Everything was excellent. Staff were extremely helpful and friendly. Bed were comfy and the bathroom Tub set up was amazing! The hotel was perfect however, on Kayak it is listed as having an airport shuttle witch is not the case. They do Have an around town car but no airport shuttle so plan on spending an extra $100 in taxi fees to and from the airport.
Helpful friendly staff, stylish modern furnishing and lighting in room, safety deposit box in room, good size tv (with CNN), good bed, good food in restaurant. nothing
Great location and very friendly staff. Room was very nice with a great bathroom. Bed was great and room was very clean. I would recommend this hotel. A little hard to find hotel because the name is on the side not on 1st Ave. Just the bldg address number 1000. Parking price kind of steep. $40.00 plus tax and something came to about $46 a night for one car.
Great service. Water front view was partial but still nice
Convenient location. Well appointed room. Excellent staff.
Great staff and great amenities, but the service stands out above all else. Hotel restaurant menu was a bit thin and hotel overall was pricey.
Everything. Food was great. Staff was very helpful None
I enjoyed the room! The resterant was splended aswell. The bathroom was amazing! I never take bath, but I jus had to at hotel 1000, the tub was huge! I would totally stay again The only thing I did not like about the hotel was how confusing the payment was... but everything else was perfect!
It was close to the ferry. The lobby was small but stylish. There were not a lot of people around so it felt homey. The rooms are small.
The Alexis Seattle was a pleasant surprise. We absolutely loved it!
The location The bathroom floor wasn't clean nor was the bathroom counter.
location high valet car parking fee
From check in to checkout it was a great experience.
Hidden fees and high parking fees Price
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Great and accommodating staff. Wine hour was a friendly place to meet other guests. Close to everything in the downtown.
The overalll experience was wonderful. The staff, valet and hotel in general were fabulous. We were new to staying downtown and driving from Vancouver, BC. We recommend staying for a few days rather then one day as you get to see and do more ie City Pass. The cost of overnight parking. You'd think that if you stay at a hotel that they would reduce the price or get rid of it outright. We were informed that our hybrid would cost 25$ for overnight stay and instead it was $43 per night. Very misleading.
Excellent location and Every staff member was perfect! No!
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Wine happy hour, nice rooms, staff usually friendly Bed was horrible! My body is killing me! Parking is crazy expensive (especially when you're already paying over $250 a night).
Thanks to Desiree, Steve, and everyone else who made our stay a great one! And, thanks for the sparkling wine!
The location was great for the downtown seminar I attended Paying the very high parking fee
Close to office Not enough menu variety, unfriendly atmosphere, uptight environment, location of in room bar in double queen inconvenient, needs more lighting, views are not appealing; closed blinds entire stay
Great location, clean room, nice decor. Rooftop bar is added bonus! slightly pricey
Thompson's Hotel had incredibly OnPoint and helpful friendly staff. Walking in, you get a very welcoming and swanky feel. The hotel rooms are very nice and comfortable. Upscale shower facility and rooftop bar were amazing.
Really enjoyed the location, rooftop bar and overall service. Nothing really, great place
Very clean and nice, I would certainly recommend it to anyone looking for a room in down town.
Paper thin walls
Close to attractions and public transportation to airport, nice neighborhood, coffee house downstairs has friendly and helpful staff. Hotel staff was nice too, and provided maps and directions and suggestions for places to eat close by. Room is quaint, quiet but maybe because I had no neighbors - can hear people talking outside the room and in adjacent rooms. All in all more than adequate. Not a problem as long as you aren't big and tall - toilet is awkwardly situated in the room I was in, and the bathroom design was not thoughtfully done I think. Just a little quirky.
Location to Century Link Field was good. Good location to other amenities. The bar downstairs was really good. Rooms were small and dated.
I did not like how small the rooms were. The linen had stains on them. The shower was dirty upon arrival. Housekeeping took a really long time to even arrive to clean the room, we called the front desk for clean towels instead. The night before coming back home I realized that housekeeping had either taken or thrown away my bag full of souvenirs. That was the cherry on top of my disappointment about this hotel. I would not recommend it to my friends or family. The lady at the front desk, Consuela, told me I would receive a call from the Manager the next day regarding my souvenirs. Its been more than a week since I've been back home and still have not received a call.
Location make it convenient to get around downtown. Room was very warm with no way to turn down the heat or cool it off and guests in the room next door talking all night made it hard to sleep.
The location wasn't bad. It had long hairs on the bathroom walls. There was a long piece of scotch tape on the walls. I found out the next morning when I'd gotten up to go to my meeting the clock in the room was 1 1/2 hours off the time. I set the alarm for 6am and got up, unknowingly at 4:30 in the morning because the clock was wrong.
Location is great and the price is good. The rooms were tiny and pretty well worn.
Umbrellas in the lobby. Friendly staff! Tiny rooms, entire facility could use a face lift. Elevators don't stop at floor level so you're either lugging your suitcase up or down a level to get onto the elevator.
Great location with in walking distance of Pike Place Market and restaurants. Small bathroom. Room looks tired.
Fine bed. European style room size and age. great staff. Very convenient walk to Pike market, town and public transport.
The staff was very helpful and kind, but the rooms were very small, and had minimal amenities. The wine hour was nice, the location was great for walking to Pike's Place, and Space Needle area is a seven minute drive. Overnight parking anywhere nearby is 30-$40 a night, so factor that into your costs. Small rooms, expensive parking, thin walls, small tv
I really liked the decor in the room and the location & friendly service.
The hotel staff were extremely helpful and friendly, we arrived from a cruise sip, left our luggage and they rang us as soon as our upgraded room was ready - great service. Excellent central hotel, is as it says right on the Market, convenient and easy to find. A must stay experience. Faultless
Loved the deck. We chose not to run around sight seeing and instead spent several hours just watching the harbor goings on, Mr. Ranier and the Olympic Mountains. It was memorable.
Location, comfort, service, outstanding!!!
everything, the staff is wondeful and very helpful. great location
Location, size of hotel, efficiency and friendliness of staff
The room was relaxing. The staff was lovely and extremely helpful. This is the spot to stay in Seattle. Close to everything in Pike Place Market. We would stay there again and again. can't think of a thing
Nice clean hotel at an excellent location. Terrace with an excellent view. Friendly and helpful staff. This is not a dislike, just that I don't know if a map with a walking tour of restaurants (many of which are excellent in the vicinity), cutural and childrens event/sites, etc. exists. We had the general Seattle map and walked through less admirable locations trying to find all the good things in the area.
the location no
The staff were extremely good, the service great and discreet. Location very good for soaking up local colour. Steep gradient in the area could be difficult for people with mobility problems.
Very kind staff and perfect location by the waterfront, next to the market. Several nice restaurants at walking distance. Probably the best hotel to stay in Seattle, to combine business and leisure. Outstanding complimentry cinnamon tea in the lobby.
I liked the quality of the bedding but we the bed didnt have a top sheet just the duvet and a sheet on the mattress. Pillows were nice and fluffy. No free wifi. You have to pay extra for almost everything even over night parking in the garage. There was construction going on which we didnt hear but they put temorary lables on the elevator buttons that were not very clear. We were not the only ones that had issues.
Excellent, friendly service, I would definitely return to this hotel. First given a "17" room, went to the front desk and Lin very kindly moved us to a different room, which was larger and brighter.
The room was clean and had a great location to downtown.
I liked the location most, very convenient to everything. Room was nice, love water in lobby too The cost of parking, no free wifi, bathroom was incredibly tiny.
Great location for convention center.
Gym was awesome , BEST hotel gym I have ever been to. Super clean and great equipment and organization. I thought it was ridiculous that we had to pay extra for internet in the room, I can't remember the last time I was at a hotel and the internet was covered.
So mess up
Classy. Clean. Kind helpful staff. Great location.
Very central to all points of downtown. Clean and modern with a friendly staff.