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The View, large windows. Comfortable Beds. Setting and Decor of the Rooms. Location.
Location is central, walking distance to everything. Very clean. Super comfy bed. Everything is extra. Need wifi? Pay extra. Parking? Extremely expensive. Staff are confused, rude, and seem that they don't want to be there. Parking was a huge ordeal as reception didn't know anything about it. Had to go back and forth to reception to get key activated. Check in and accessing the parking took over an hour. Calling reception feels like you have disrupted them from something important and have no time for you. Rooms are beautiful but any notice on walkway echoes inside, at all times of the day/night. Very noisy.
The view is nice and close to everything downtown. Not a bad walk to the stadium - we were there for an event. Easy to catch a taxi. At busy check-in hours they did not have all the desk staff available and there were long lines for check-in. Took about 30 min to get through the line. There were many young drunk 20 year olds in the hotel that night. They stood outside our room talking at 1am until I asked them to please go in there room. They then spent the last couple hours being loud and running down the hall banging on everyone's doors until I finally called security at around 3:30am. This is not what I would expect from a high end hotel with the amount of money they charge. At check-in we wanted to self-park (not worth the $25 more per night for valet. The gate for self-park was closed with a sign to go to the main entrance location (this causes a 6 block detour with the one-way streets). When we returned the valets told us that self-parking was not being allowed due to an event (which we were there for). So they were only allowing valet (to rip us off another $25/night). We were then told we had to go another 6 blocks detour to the only self-parking option if we did not want to allow them to park our car. I would have been fine with the location we parked at if it had been clear. The process made it clear that they made it super difficult so that everyone would just do the valet parking. Once you get in line to check in you have no way out due to the valet only. The hotel also charges very high prices for wi-fi per day. I would expect for a hotel that hosts events and such would allow free internet access or at least a decent price. For a slower speed for download up/down than I get at home they wanted $29/day. I would not stay here again and would say that it is not equal to a 4 star hotel. It felt as if they were not staffed appropriately and felt ripped off at every turn.
Everything except the exorbitant amount of cost for items in the room that were set to a weight sensor. I bumped the fridge and was worried that they charged my card that night. Nothing went through, thankfully. Other than that, everything was excellent!
Although we like the convenience of the location, the parking ramp spaces are too narrow. Someone hit our vehice during our weekend stay. We filed a report, but no one has followed up with us. Very disappointing.
We booked this for our honey moon. Nightmare Small room. They then upgraded us yo a suite and chafed us a fortune. No sorry, no offer to make our stay better. So upset will never stay again. DR. Brian Bledsoe
central city location this is not a luxury hotel. The pool is barely adequate.
I liked the views and the Relish restaurant food. There was no hot tub. I did not like that I was asked when I planned to check out.
The staff was very helpful and accommodating to a large party. It would be nice if they had a hotel shuttle.
Pros: Located within short walking distance of shopping, transit station, monorail, restaurants, and Pike Place Market. Staff friendly and helpful. Soft, comfortable beds and pillows, like sleeping on a cloud. Beautiful views of the city. Cons: A single staff member at the concierge desk treated us as if we were bothering her and wasting her time after we had patiently been waiting for 5 minutes or so for her to finish with a phone call before helping us, as if us waiting quietly near the desk to ask a question was somehow an annoyance to her.
Everything was fine All other hotels in this class usually provide free internet. Even if one has to pay I don't understand the exorbitant cost. Shameful gouging!
really liked the shower
I've stayed in better economy type inns. Cool location , but way dated and a need for up dating. The price didn't match the facilities
Easy walking access to pike place and downtown Seattle Beautiful lobby Great place to sit and watch the water Very romantic Cozy bed Good food from room service Also loved the little convienence store in the lobby! Staff wasn't super helpful, but I'm thinking that was mostly because it was the holidays and it was pretty busy The hotel cleaning staff kept on changing the shower head to the one we didn't like and we had to keep changing it back. That was just a little weird. Wish our room had a tub. Thin walls.
Located right on the waterfront. Beautiful common rooms and restaurant to look over the water and watch the sunsets.
As tourists, the location was ideal and right in the middle of a ton of sites and restaurants. The decor and view were incredible as well, and I highly recommend cocktail hour in the gorgeous bar. We had dinner and breakfast at the restaurant and both were incredible. Would absolutely recommend this to friends, and wouldn't hesitate to stay here again. The only complaint I have is that we had issues with our fireplace, and while I'm sure 98% of it was user error we also kept getting conflicting information on how to make it work from various hotel staff. We must have asked for instructions on how to turn it on and off four different times and were told four different instructions on how to operate it.
The room and staff were great!!! Clean everything!!! Great location!!! Overpriced valet parking $41.00!!! Just ridiculous!!!
Nice overall Thermostat and fireplace did not work. Shower splashed water out in bathroom.
The location and the lobby guest lounge. The lack of parking forces you to use the valet at $41/day. A hotel of this prestige should offer a continental breakfast and free coffee in the dinning area. I've stayed at many hotels in this price range that do offer it and parking for guests is free. Definitely paying for the location and name.
Nice waterfront location & lounge area. A bit dingy & a little shabby. Expensive waterfront room partly obscured by equipment, and staff not helpful w.r.t. finding alternative room. Bar is very loud but nice location & lively.
Fireplaces in every room. Cozy feeling of a lodge and views of the stormy water. Our water view room had a piece of dock equipment (mobile people gangway or something) partially obstructing of our water view.
Loved going to large room off lobby to have a very relaxing experience seeing the water and mountains at the same time. Was with my sister and we were able to visit Pike Street Market and the downtown several times (even in light rain) because of the hotel van amenity. was hard to get ride to ferry using the hotel van as it was on the hour schedule.
This is a beautiful hotel on the water. The rooms are immaculate. The staff always helpful. The restaurant was an added bonus. Would definitely stay again.
The elevators are fast and the location is perfect for Seattle sightseeing- Space Needle and Pike Place Market are blocks away. We loved the close proximity to the best restaurants in Seattle: Lola, Dahlia Lounge, Dahlia Bakery, Etta's, Palace Kitchen, Serious Pie. The room was comfortable and large. We liked the split bathroom with bathtub/toilet on one side and sink/mirror on the other. The heater was inconsistent- when it was blowing, the room was too warm, but when it turned off the room was a bit chilly.
I only liked how close t was to my destination Options were given to the type of room I would like. I chose the quiet room option. Promptly at 7am in the morning all 4 days I stayed there they started construction from what sounded like in the adjacent room. When I brought this up to the front desk they acted confused and acting like I was crazy and tried figuring out an explaination for the sounds other than construction. Said they"would send someone up to investigate" I was so peeved about this I went down stairs to complain directly and they informed me that they are indeed doing construction and they're supposed to start at 9am. While I was down there I complained that when I took a shower regardless of the length of time I was in the shower. The water flowed freely into the bathroom and filled it up with water and I had to use 3 out of the 4 towels given to me to soak up the water. The front desk person said they wouldn't immediately send up more towels. And never did follow through with their "solution" for the problem. Lastly. The tv had a high pitch whistle whenever it was on. This increased and decreased with the volume.
Love being so close to everything. Went to a concert at the key arena and the taxi rides were really cheap since we were so close. Within walking distance to pikes place and the water. We wanted a bigger balcony. I proposed on the night we stayed there expecting a view of the Space Needle and room on the balcony to do it. The balcony was barely big enough to stand on.
Great service; good meal value; good location, nice view. Room keys didnt work sometimes
Great location for good price. Very nice, up to date, clean, and top notch. Lovely bar! Nice restaurant . Ask to borrow an umbrella at front desk! Don't need to bring your own...
No water in vending machines, $6 for bottle water in room
I loved the room service options, and that you can order it 24/4. I also loved the in-house breakfast ordering. The food was delish, the room was clean, great pillows, view, and friendly staff. You might freak out over their expensive parking ($39 a night) But if you're staying for a short visit like we did, it is actually great. They let you keep your car there till 3pm, even though check-out is 11. So we were able to walk to Pike Place, aquarium, and do all that fun stuff without having to move our car and pay for more parking.
Good, clean rooms. Good happy hour in the bar. Helpful staff. Gym is below basic.
The bed was uncomfortable. The bathroom was very small
Terrific location, nice & clean.
The location was perfect. You're walking distance from the space needle and pike place market. The room was clean and the bed was always made when we got back at the end of the day after going around the city. You're only a few blocks from the Westlake light rail station which takes you throughout the city and as far as the airport which is convenient.
I was charged $16 additional parking for coming to the hotel 2 hours before check in. On top of the $30+ I was already paying for parking there.
There was an old musty smell
Location was superb and easy to reach by Light Rail from airport. Hotel is charming and staff friendly and accommodating. It was the hotel of choice as we knew its reputation. Room was small but the price was very good for DT Seattke in summer. No view but we only needed a place to sleep for a few nights.
Awesome hotel close to Pikes Place Market. Easy walk to restaurants. Macy's (hotel discount) right across the street. Friendly, helpful staff. Will stay again.
The vintage quality throughout
historic hotel; restored- excellent job on restoration- well maintained- very friendly & personable staff; in the heart of downtown location n/a
Beautiful well kept property in great city location. Wonderfully friendly and helpful staff. Plus "Oliver's" bar makes the best Martini's in Seattle. Nothing
The size of the room was good and the decor was young and hip. Also the hotel staff were all friendly and helpful. Perfect for travel
The staff was extremely helpful, friendly and welcoming! Even though we arrived very early in the day, they were very accommodating by handling our luggage and making some excellent suggestions on nearby things to do and see while we waited to check in. I really, truly cannot say how absolutely impressed we were with the staff, their positive attitude and attentive nature. It was perhaps one of the best hotel stays we've experienced and it was all because of the people who work here!
Everythin was perfect, decoration, staf, location everything
The staff went out of their way to be welcoming, friendly and helpful. Rare to see anymore. Everything was perfect
the room service was very polite and the room was tidied and bed made when i went out
We were in Seattle for two days and the entire experience but especially the free car service was amazing. They gave us a bottle of wine and chocolates with a card signed by all their staff to congratulate us on our anniversary. Super impressed!!! would stay here again without hesitation! Theres a fitness Center and a hot tub!! Five stars!!
My only complaint is that we paid $90 for the shared parking garage the few days we stayed. For $300+/night, they can afford to validate parking.
Location, location and location. Some of the staff were uppity and almost seemed like doing you a favour when you asked a question. However, there were a couple who were service oriented....
The room was light, quiet, and comfortable.
This is a great hotel. The staff is wonderful. They even offer a free shuttle via Lincoln Town Car to anywhere within a two mile radius of the hotel. My room was nice. The bathroom had a large sunken tub with wooden privacy panels that opened to rest of room. This was my first stay at the Pan Pacific. I have paid more for lesser quality hotels in Seattle. I will definitely be returning to Pan Pacific. The hotel also has a beautiful spa facilities but I didn't get a chance to indulge as I was only there one day for business.
Very attentive staff and beautiful physical plant. I was impressed with the simplicty of design in the room and common areas. Initial experience with the bar upon arrival was mediocre. The server was disorganized and slow.
The decor, simplicity and understated atmosphere. Access from the street
As we were cheecking out 1 front desk jerk tried to ruin our stay, Monday Sept 6th, 6:30am< Michael was a complete jerk to me. We visit Seattle 3-4 times a year (Son in college). Let me know when Michael is gone and we will return. Brad Kellogg.
The staff was absolutely the best! And, the accommodations were wonderful. The signage about the entrance was lacking.
Nice hotel. Good restaurant. A little on the pricey side.
This is my first time at this hotel. And I couldn't have been happier. Comfort and quiet. I will recommend this hotel. And would choose to stay here again. The only thing that happened was that the maid service didn't show up till 4:30 pm.
The room was really nice. A lot of the extras you always hope for, but never seem to get. I would defiantly stay there again.
Professional, very helpful and friendly staff. Well appointed and elegantly designed room. Great in-house bar and restaurant, with very good food. Excellent room service. The bathroom was on the small side and lacked a fan.
Great location, great staff. Thought it was a bit pricey.
Generous room size, decor, location, good sound insulation very quiet for the city location would have liked breakfast to have been included in the price!
Very good location, close enough to major downtown Seattle attractions, but just far enough out of the thick of traffic to be accessible. The room we had looked more like a college dorm room than a hotel room. To market this hotel on the basis of style or design is a stretch. The room decor is worn and dated, although clean. The bath was small, mid-quality vintage and not updated - there's a reason the bathrooms are not pictured on the website....
Great central location in downtown Seattle. Fabulous staff.
Excellent location and very attentive staff. We will stay here the next time we are in Seattle.
Our room was spacious and well-equipped. The design was modern and attractive. The food in the restaurant was high quality and interesting but perhaps more limited in range than you would ordinarily expect from a hotel catering for international travellers having a strong Greek/North African theme. I think the hotel should seriously consider making wi fi internet access complimentary - its ridiculous to charge ten dollars a day when you can cross the road to Starbucks and get it free when you buy at coffee. I also think they should stop importing mineral water from Scandinavia, which is contrary to their environmental aspirations.
Great location, good service .great decor.Quiet. Music/jazz orientated.Room lay out was very well designed and very comfortable. walk in closet was terrific. Car parking was an issue. No problem with the valet parking , just expensive.
The hotel was very modern and cool. There is a restaurant and lounge adjacent to the hotel lobby. Plus, the location was perfect. We were able to walk to the waterfront, Market, Pioneer Square, and lower Queen Ann, all within 15-20 minutes. Would definitely stay here again.
New and very clean. Safe location. Strongly recommended!
I didn't like the stuffed toy on the bed.
Fun, funky and good location. Nice pineapple water! Thin walls, neighbors loud
Very comfortable beds and bedding. Modern look and cool music in the lobby. Loud heater in the room.
I loved the modern decor and the helpful front desk I wish there had been a mini fridge in the suite we stayed in
The location was fantastic. The hotel has a fun style. The room was nice and very clean. The bed was comfortable. My neighbor was loud and up very late two of the three nights I was there. The walls seem to be thin. Also the pillows were very hard. Too dense. I should have asked for new ones.
Staff was very friendly. Nice towels, linens, bathrobes and a very comfortable bed! Excellent location in downtown. Glad I found Hotel 5! Room doors closed very loudly. Down comforters were too warm.
Free Bikes! Parking is overpriced and so is the breakfast. Additionally, there is no in room fridge.
The staff was amazing. Having never been to the city before, the staff helped me set up transportation to the hotel. I was able to get free pickup to the hotel. Geoff came outside and helped carry in luggage. I arrived early but was still able to check in. Every staff member was kind and friendly. They were also able to make last minute reservations to Sky city for 4. The room was nice, great location, free shuttle service and free bike rentals! Nothing negative to say about this experience. Everyone was so friendly and helpful.
I enjoyed the central location and the friendly staff.
Friendly staff. Daily ☕ and cupcakes between 3 and 7. Had a temporary emergency water shutoff during my stay, but it was resolved quickly.
Clean and quite
The staff was always helpful and went above and beyond
Reasonable price for such a great location Parking spots are a bit limited & very tight fit.
The staff was helpful and friendly. Good breakfast and clean comfortable rooms. The shower was great.
I was able to check in early. They room was clean and bathroom was stocked. The parking for this hotel is horrible!!! They have about 10 stalls up where the hotel is, then about 20 more below. We were NOT told its on a first come, first serve basis and ended up having to pay $20+ to park in the lot next door. I have never had to pay for parking as a guest of a hotel. Very disappointing.
Getting a glass of beer at check out was great. Nice staff and great for couples. The rooms can seem a tad small at times. Any more than two people and there is definitely no where to sit. However, I also chalk that aspect up to the intimate vibe of the hotel.
Quick walk from the airport light rail, quick walk to the convention center. Clean and nicely appointed room. With the deal I got it was a reasonable value. Room was small. Standard price is way too high.
Attentive staff, young, fun, friendly funky Bathrooms v small
The beds are really comfortable the room are clean we plan to come back. The bathroom was a little small but it worked
Kudos to the staff who were always very friendly and helpful! The room was very small.
Craft beer everyday from 5-6pm for free and as much as you can drink in an hour.
I liked the overall feel and look of the lobby, the staff was nice, so was the location. When we booked a room, it was listed as a 2 person 'microqueen' which I assumed would be a bed somewhere between a full and a queen. It was actually a queen-sized bed in a room that was barely larger than a queen-size bed. It kind of feels like you are in the shipping container of the mattress. If all you want to do is lie on a bed it's cool, but it's quite cramped.
I just loved everything. Would definitely stay there again. I was supposed to stay two night but they double booked my room so they moved me to another hotel. Though it was handled very nicely, I would have preferred to stay there both nights.
Friendly staff; good location Mini full room is smaller than my expectation; the bathroom and restroom are separated.
The front staff was awesome and very helpful. The rooms were spacious yet cozy and the beds were so comfy!!
A boutique hotel that's worth every penny. The staff is super friendly and genuine. The rooms are clean and the beds super comfortable. The location is perfect for downtown as shopping and pike place market are all within walking distance. This is my go to hotel from now on... The elevators are super slow so give your self extra time if you're rushing in the morning.
Location was nice. Convenient walk to Market. Terrible service. Everyone on staff seemed new. Valeted car was a waste of time. One person running entire hotel for all guests. When I needed my vehicle I was ultimately in a line until the one assistant for the hotel could help us. Then they had to take an elevator to get the vehicle which was a huge time waster for us. A few times we needed access to our vehicle and it was very inconvenient. Upon arrival we asked for a particular type of shop and the staff told us that corporate said they were not allowed to talk to us about that. They literally did not tell us where to go in town to find what we were looking for. Very strange and uncomfortable.
I like that they provide a shuttle to sight see and they have free items that are easily forgotten like toothpaste. The rooms were kept clean and the cleaning and room service staff were extremely friendly. I didn't appreciate all of the front desk staff. There was one or two that I felt were friendly and customer service oriented, others seemed less willing to assist.
The complemtery breakfast was great. They even had a Belgium waffle maker. King size bed and pillows were very comfy. Overall a great stay. Valet was a bit in the higher range. Paid $26 for one night parking. Pull out bed I thought was uncomfortable but my daughter seem to think differently. The pool and hot tub was ok. Probably needs to be renovated soon if not a deep cleaning.
The room and hotel was very clean and priced within our budget.
The location for the price. The continintal breakfast was great. More than I expected, make you own waffles. For the price, no.
Average hotel, hidden charges were not pleasant to find out. (Parking fee) Parking fee.
The hotel has an excellent location to downtown. Nice view from the window and the staff is very nice and friendly. Highly recommended. None
Location and staff tried to be helpful but should have known the area better
Great staff and location
Honestly there are a lot of boutique hotels in seattle I would pick over this one considering the high cost of the room, but it was close to our event and that was the main thing. Very small and tmy car seemed vulnerable to attack in the parking lot Room size, price and parking
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Room clean, bed and pillows comfortable. Hotel staff friendly and helpful on where to eat. 10$ parking fee.
Front desk staff exceptionally customer service oriented and friendly. 5 Star service Hotel is older and seems a bit on the seedy side. There are many updates the hotel desperately needs. Rooms are small, and the air conditioning/heating units are the old-school type that are large units mounted under the windows, making the units loud.
Great location and friendly staff! The walls were thin, you could hear conversations outside your door and people walking above you.
I liked the hotel's location and price. Not really.
We wanted a Seattle Hotel, centrally located, for one night so we could see Billy Joel in SEA. What we stumbled on a delightful boutique hotel above the famous El Gaucho Restaurant. Only 17 rooms with a delightfully helpful Manager and staff, "The Inn" was a joy. Whether it was places to eat ("The Inn" has no food services itself), directions to get to Pike Place Market (a couple of blocks down the street), or their 5 o'clock complimentary wine bar, "The Inn" was excellent value for money. If you stay there be sure to go to CJ's Eatery for breakfast. As welcoming as the staff make "The Inn" its a walkup with suitcases from the ground floor. That walk-up can be a bit daunting the 4th or 5th time you do it during the day. Also the rooms are clean, comfortable, but a bit tired.
Friendly and helpful staff. And you cannot get better dining in Seattle.
Come up to do the tourist things that this lovey city has to offer and was able to walk to all major landmarks that took about 30 mins The staff were kind and very helpful. Will be staying at a Garden Inn again The cleaning services took too long to come clean our room but they did a great job.
PROS: - The staff were helpful for providing directions to getting to parking and room. - Location was convenient for our activities (near Westlake Center). - Bar was good and convenient with good happy hour. - Inviting lobby to hang out in with couches, chairs, tables, and fire place. - Modern finishes in the hotel. - Did not visit pool/exercise room so no comment. - Impressed overall with hotel. - Bottom Line: We would stay here again CONS: - The room we had looked right out to another building (not a huge deal though). - No other cons that I can think of.
Great staff, big room, fantastic location, new everything, slept like a baby. Treated extremely well. Highly recommended!
Very clean, very new, breakfast was nice, held my bags for me. Service was very pleasant Not in their control at the moment; a club nearby was pumping bass until 3am. Nearby construction makes it slightly harder to navigate.
Convenient location, competent staff, perfectly adequate room for sleeping, which is mostly what we did there. Plenty of good food choices within an easy walking distance. The room is very funky, maybe it was a suite converted to a 2 bedroom, maybe it was two rooms with a shared bathroom....? It was fine, but weird, and not the ideal layout for our family. The cost is pretty high for the quality of room, but I gather that's just the nature of real estate in that area, and it was more affordable than the fancy-pants places nearby which was nice.
Great location, very clean rooms, and we'll maintained for an older building. Very quaint and good for travelers going sight seeing. Older building with small rooms which are still comfortable. Could use larger televisions and maybe more in suite ammenaties such as coffee.
The shower was hot. The door opened and closed and locked. I was sheltered from the rain Mattress should have been in a dumpster long ago.
The room was the tiniest I've ever seen. The wall-mounted TV was so small I couldn't read the the channel numbers from the bed. The bed was comfortable and the room was clean.
It was a room with outlets for phone chargers and a bathroom with a toilet that flushed Owners/workers were nice however The street noise but when your downtown next to the tram what can you expect
This hotel is in a great location (walking distance to Pike Place Market, Space Needle, and the mall). Very cheap rates compared to nearby hotels, and free parking. It is perfect for travelers on a budget. The room was clean, and the mattress was comfortable enough. Keep your expectations low. There were very few amenities. There was AC and a tiny 17-inch TV. In the standard room with one queen bed, there was no refrigerator, microwave, coffee maker, or hair dryer. Facilities were a bit old. Water was not hot, but warm enough for me. Also, the monorail runs along the same street as the hotel, so it may be loud for light sleepers. Except for the lack of hair dryer, these didn't bother me. As a traveler, I only used the room to sleep. My priorities were location and price, so I was very happy with my stay.
Location No microwave or coffee maker....the TV was smaller then my tablet.
Location Elevator broken No hot water Broken shower head Tiny 20" TV Noisy all night
It was close to everything. It was recently updated. Seemed to have fresh paint and new carpet. It was old. The elevated train runs right down the middle of the road in front all night. It was very noisy in the alley. No breakfast. The guy working when we checked in was not very friendly. The TV was a 17-19" flat screen mounted on the wall, very hard to watch.
Very reasonable price for walking distance to downtown Seattle. Staff were friendly. Very loud. No private bathroom. Tiny room.
Love this hotel. Great room, clean, comfy bed. awesome breakfast. Cool decor. The street noise at this location is unbearable. My room was also way too warm at night.
Great customer service! Very clean... Super cute & stylish!