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Our first anniversary started out very stressful and hectic, this being our first time in Savannah, and our trip being largely unplanned, but this hotel redeemed it, from the moment we walked in the stress melted away, our room was beutiful, bed was super Comfy, couldnt have asked for more from our rooms, and the hubby And i loved the happy hour "reception" at the dinning area. We only stayed one night so i didnt get alot of time to see any other amenities. I only wish that house keeping knocked louder (i thought she was down the hall until she opened our door) and that the pillows hadnt been down (allergies) and i never thought to ask if they had others
I did not like that the hotel charged for parking.
Location! Close to everything. Really liked the fact that coffee was available at all times, and the cookies were a nice touch. Breakfast was wonderful--they even had a "to go" breakfast on the final day, as our flight left before breakfast was even served. Staff was courteous and helpful.
Great morning breakfast, easy walk to all sites.
We could easily walk to the beautiful and bustling riverfront where all the action was - great restaraunts, shops, etc.
The pros of this stay here include the great location, the breakfast that's included, the cleanliness of the room's bathroom, and the courteous staff Major cons that ruined my entire stay would include the infestation of Insects in my room (ants) on the floors and walls. The front desk associate who overcharged my card two more times after I had already booked and paid for my room online. And me not getting the type of room I requested when I booked and paid online. I will also like to include the poor parking unless you're paying for valet.
the comfortable beds I was charged for $90 of parking when I was told it would be $60 for 2 nights. The staff did not seem to be extremely helpful either.
The hotel was a short walk away from River Street. Hotel has the old world charm in keeping with Savannah. Rooms were comfortable and clean. Not ideal that the parking deck is a couple of blocks away from the hotel and costs $15 per day. I reserved a King room but we had to stay in a room with 2 Double beds because there were no kings available when we checked in.
Easy check in and friendly staff Bathroom floor was a bit dirty
Breakfast Location helpful staff some street noise
Great hotel and value for the money. The suite was clean, quiet, and comfortable. The breakfast was delicious!
Staff was very nice Only one set of washer/dryer for laundry = it can take a guest over 3 hours to do laundry ---- also, there should have been some sort of shuttle to riverstreet.
The people behind the desk were cool.
Attended a concert on River Street
Everthing was fine for what we needed. The A/C unit did not work as well as it should have...didn't have time to discuss with manaagment as we were there less than 14 hours...
Gentleman checking me in was very helpful and nice! Convenient location Pill was on bathroom floor and some pieces of wall were falling off.
We arrived late and were given an extremely warm welcome and were checked in in a very professional and proficient manner. The room was very comfortable and was huge. Unfortunately due to our late arrival we didn't have the chance to use any of the hotel facilities. Breakfast was fine and being inclusive of the room rate was a bonus.
The bed was great. I didn't find the front desk to be particularly welcoming. The room was pretty shabby for the price. Carpet needed repairing, furniture worn, bathroom in need of resurfacing and paint.
Clean, nice size room. Good pool and hot tub. Breakfast fairly good. Despite the title, the hotel is about four city blocks from the historic district, a significant walk. Did not like the 5$ per day parking fee, not mentioned on the web site.
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Clean,comfortable and excellent staff. Not as close to the historic district as their ad appears but still within walking distance.
Savannah = Had some issues with Comfort Suites. Had another guest enter our rm. on Sunday evening. Staff not concerned with our satisfaction.
The decor was awesome! The room was spotless and comfortable. We had the king suite and we just loved the room. We were so thrilled with our service that we found out the name of our maid before we left so we could leave her a nice tip. The phone did not work properly. Dialing nine was supposed to get an outside line but it never worked. You just got a busy signal when you started dialing your own number. Also the website and the folder in the room boasts a "deluxe" continental with hot food items. Three selections of krispy kreme donuts does not make a deluxe continental breakfast.
Staff was helpful, good location Frig did not work for entire stay abd staff was notified first day but they did give us a discount on room at check out.
Room was clean, if sparsely furnished. Easy access to downtown and campus. Sink faucet was practically non-functional, slight trickle of water only. No toilet paper in bathroom. Sparsely furnished beyond beds and side table.
Some issues but Good Value for money; $89 a night; Nicely sized, appointed rooms with comfortable beds; decent bathrooms; clean; eager to please staff- the Housekeeping Manager cleaned our room herself when Housekeeping failed to do so. Stayed on the top floor (2d floor) and no elevators were available, so we had to drag our suitcases up an outside staircase in the heat, as it is a motel; Structurally, the room got a little warm late in the afternoon as the sun beat down on the roof, as if it wasn't insulated properly; no Continental Breakfast, even if it's advertised! The Breakfast consisted of a few Krispy Kreme Donuts. Unacceptable!
the location was awesome. the staff was excellent. some things you have to compromise on when you need to save money. this was the best value for the location and we didn't need anything super fancy. the room was "banged up". i'm guessing that's a very likely result from the many st patricks day celebrations.
The Thunderbird was the cheapest hotel in Savannah and was perfect for me and my friend (both of us are college students on a budget). It's not in the center of the city, but it's close enough that we often walked back to pick things up or drop them off. It was clean, there were cute shampoo bottles, the staff was friendly. We'll definitely be back.
Great value for the price Five minute drive to river street Extremely comfortable bedding The bathroom was comically small. Prepare yourself. I also didn't find the staff to be particularly helpful or friendly. On top of that, they were discussing work drama while we were trying to check in- highly unprofessional. I might as well have not been standing there for all the attention they gave me.
We liked EVERYthing about our stay. We could not have had a better time, or asked for better service. We will be back!!!
As always, the Thunderbird was clean, convenient, and the perfect price. The staff was helpful, the hotel was very cool, and the convenience and cleanliness for the price is unbeatable!
Location was good Ice machines all broken Light brought in by no curtains Staff was unfriendly
Staff was very friendly and the hotel was clean and very nice. It was within walking distance to all the areas sights. The rooms were a nice size and very comfortable. I would definitely recommend this hotel to anyone traveling to Savannah. The only choice for parking at the hotel is valet which is $18 dollars per night.
The bed was comfortable and the pillows were fantastic. The room was spacious and well decorated.
Room was clean when we arrived. Breakfast room service was good once we were able to get them to answer phone. Easy walk to River Street and City Market. Room was exceptionally small. View was of busy gas station. Front desk couldn't provide a walking map when we arrived so we could determine restaurants within walking distance nor could she take time to assist. All ice machines on all floors were not working; must go to kitchen for ice. Housekeeping skipped our room the only one day we stayed over and, when we called front desk, instead of an initial apology, we were asked if we left the DND sign on door... we had not.
The staff were very kind and accomidating. We had a terrible experience. The hotel is at the edge of a rough neighborhood. Valet parking is on the street where there is a LOT of rough looking foot traffic. Our toilet didn't work. The room smelled like a sweaty locker room. The furniture was old and battered. We stayed at Holiday Inn Express in Savannah last year for less money and it was 100% better.
Very friendly staff. Room was clean and the bed was very comfortable. Great location... within walking distance to many restaurants area sites. I would definitely recommend this hotel. Noise from hallways and adjoining rooms.
Excellent 24/7 valet staff and service although the $25 per night fee plus tax was an unwelcome surprise. Walking distance to River St, Bay St and other areas. Staff were loud in the hallways while we were trying to sleep in. No free breakfast offered.
Staff was courteous. No noise complaints. Fitness center is the size of a walk in closet. Out dated treadmill and bike. Would have one valet at times. Should have just stayed a couple miles out from historic district in an effort to save money. 700 dollars for 3 nights on a summer weekend.
very close to everything downtown the room was great, except for the air conditioner... the knobs were missing and wouldn't allow us to change the temp without using a leatherman
The location was good but it was at the end of the dow town district and there are other hotels more centrally located. The maids left trash on our desk and at 5:00pm when we returned to get ready, they still had not cleaened our room. Also, there is no self parking at the hotel so you have to find street parking if you ant to avoid paying $18 for valet parking.
Room was clean. Very close walk to river walk area as well as the city market area. Check-in was an hour and a half late. Valet parking was forced unless you wanted to find a parking spot somewhere on the street and carry your luggage over. Someone from the valet team also stole expensive items from our vehicle and was eating some food we had in the center console. Very unprofessional and disappointing.