Great rooms, location, personel, service was great no
The set price menu in the restuarant was both excellent value and quality
Fabulous hotel in great location. Pool and leisure facilities were excellent
Beautiful and comfortable
young lady at front desk very helpful,also lady at dinner ;breakfast good but lacked hot food pool(s) were cold,esp indoor; pillow on bed far too high..had to resort to using blanket as pillow; instructions for operating aircondition not clear
Good service, modern decor and good value for money. Also a nice swimming pool and leisure area. Not really! The Room Service Menu seemed very steeply priced!
Very comfortable rooms, excellent bathrooms good position
NH is upscale, contemporary and well-deserving of it's 5-star rating. The staff is very friendly, the amenities are excellent and best of all, it's a 10-minute walk from the center of the town. I would recommend the hotel for couples and families, the hotel is appealing to both. We had a great stay and would consider the hotel chain again.
Room was spacious and very quiet. The bed was large and extremely comfortable, and the bathroom excellent with bath, shower & bidet. 1. Breakfast was rather expensive at 14.50 2. Staff seemed thin on the ground: those on reception seemed to be rushed off their feet, and we never saw anyone behind the bar, so we never bought a drink! 3. Wasn't very happy with them putting my dob on their own hotel database without asking me. (I requested it be deleted.)
Lovely bathroom really comfortable beds and smashing breakfast.
The hotel staff were very friendly and efficient, the architecture in and around the hotel was stunning The bar was in the cafeteria and could have been a little more comfortable, but the staff were excellent. Also breakfast was a little overpriced and although it was clearly stated not included in the price, in our view the lack of breakfast made the hotel slightly overpriced.
staff were friendly and helpful beds were very hard
The historical building is very beautiful, but rooms inside are made with modern innovations. Everything was very well done. Water in the swimming pool was a little bit cold. Internet in the room is not automatical.
The decoration, the rooms, the silence... The Cafe and the Restaurant were in very 'dark' places...
The hotel and staff were excellent - well done Nothing - it was excellent
Excellent location, very comfortable hotel with friendly staff who all spoke English, would stay there again and would be happy ro recommend to others
Excellent position. Bar area has no atmosphere. Car park not at all apparent & not signposted.
Very friendly staff. The laundry service was slow and very expensive.
The location was wonderful. The architecture is very interesting and the rooms comfortable. The atmosphere is a bit cold and the wifi access was dreadful.
very close to town . friendly staff . breakfast good . no
The hotel was beautiful, clean and comfortable, and in a perfect position for visiting the old town There were no tourist information brochures/information and a separate bar area would be more advantageous
A lovely hotel located in the heart of "old" Santiago. The rooms were spacious, comfortable and beautifully decorated, with excellent attention to detail. The staff were friendly, courteous and always helpful. We had a fantastic stay at this special gem!
The Hotel had a great reform very recently. The architect that designed the rooms should be denounced as an incompetent - very, very, very bad and uncomfortable.
Excellent location. A few meters from the cathedral and main sights. THe restaurant is very good. Nice terrace in the back of the hotel. THe rooms are somehow noisy. Not very good insulated from noisy in the common areas.
Central location in quiet courtyard in historic Santiago.The twin room was large and spotless overlooking a wonderful feng shui garden.We had a lovely meal in the restaurant.Great attention was payed to my 2 year old grandchild. All our needs were satisfied.We did not expect private parking in this ancient part of the city and found a public care park nearby.
spacious room, excellent coffee, nice garden to have some good wine.
Everything was excellent, location, food, staff and design of the hotel
This beautiful hotel in a converted antique building is a model of design and service. The rooms are elegant and comfortable; the grounds are extensive and beautifully landscaped; and the service is perfect. It is outside of Santiago de Compostela in beautiful countryside, a short cab ride from the center of town. It was a wonderful, wonderful place to stay. I would not change a thing about this place. It is completely perfect.
The architecture of the hotel, very good restaurant, good quality price, friendly staff
I travel about 100 days per year, but seldom find a hotel that has such a good price/quality. Nice people, fantastic rooms, nice restaurant and superb breakdfast. Everything is clean, the bed is of a quality as you wish to have it at home, etc. Nothing but positive feedback!
The restaurant was excellent. The menu and cuisine were superior. They also provided free access to the mini-bar. The staff was very helpful. Overall, we were very pleased with the hotel. The English language TV station that was not working. They also did not have any tourist information available.
Staff, food and atmosphere none
Location Very noisy and lady on desk not helpful.
Centrally located and within 2 minutes walk from the bus stop. Room is clean and quiet. Bathroom is small but clean.
Very good location, good price and comfortable.
An excellent basic hotel, perfectly situated on the edge of Santiago's old town. If you are looking for 4 star comforts then maybe it is not for you but if want a convenient, friendly and value for money base to explore a lovely old city then this is perfecr.
Convenient location. Radio in the room. Possibility to use computer. Late check-in although in the end we got the room earlier. Room was rather chilly.
Central, easy to find, well-run and efficient. The room was'interior' so no view at all but extremely quiet. Room was basic, though fair for this type of hostal. The single room was overpriced,for the quality of the room, but this is always the case when compared to doubles or twins.
Location and servicses are good, but the room given to me was very small.
Very central to the city centre, quiet area, small but comfortable room with all facilities
Very central and convenient both for all the sights of the old city and the shops of the new town.
comfortable,elegant,clean. Great breakfast. great location.... out of the main tourist section but within walking dsitnce of the main sights. Great area for shopping . Staff friendly and helpful
I liked the rooms and food. The staff at breakfast were very nice. limited use of the internet. We had been travelling for several days and needed to use the internet. I was surprised that usage was limited in such a nice hotel.
I thought that the hotel was lovely. We wouldnt have changed anything.
The staff were excellent of the first order, I stay in hotels all over the world and have never meet as any as freindly. pool, sauna and gym seemed closed all the time.
Central location, courteous and helpful staff, spotlessly clean, excellent service
The service was excellent, perfect location and the personnel was courteous and helpful. I am used to shower curtains but they are not common in Europe.
location /parking in hotel garage/size of room
Very helpful and friendly staff. None.
The room's temperature was very low when we arrived. The internet is too much expensive
cleanliness was excellant,ideal location for town center, only 15 minutes walk be prepared for a wait trying to get a drink from the bar, never any staff
location perfect for us expensive breakfast we went to a local cafe instead
A lovely, spacious room and excellent buffet breakfast. The pool was not yet open for the year though it was being prepared. The walk into the historic centre, although not very far, was rather dull though it was possible to vary it slightly by going through the park.
It was friendly, large rooms, modern bathroom, clean and warm.
clean and 15 min walking distance to centre By no stretch of the imagination a 4 star hotel. we also stayed at the sercotel Los Abetos outside the town and there is no comparasion in the two hotels, though both graded as 4 star. It is a good 2 star by UK standards.
Pool was out of order therefore a rip off
Internet service was not at a level that is acceptable - very slow in browsing
Big room Old TV
The swimming pool Should have had a room with balcony, this was not the case. Not a proper / comfortable bar area or residents lounge
location/convenience, staff attention to our needs for info on (a) the city (b) transport (c) meals.
modern clean hotel
Location, location, location . . . A hotel of this quality should have more than one computer for patrons' usage.
Nice hotel, excellent location in the city center. We did not have breakfast included but, there is a cafe across the street which is very convenient. . Staff was very friendly and always ready to help. We arrived after midnight, starving and tired and found out that hotel doesn't have restaurant or room service, anyway, staff gave us directions to go to a place to eat which is open until 2.30 am, 2 blocks from the hotel
Excellent position, convenient for the lanes leading to the cathedral and the shopping areas. Nice large comfortable room. Excellent dining room with large choice buffet breakfast. Reception staff helpful, especially karen. We were also offered a room at the back of the hotel. It was much smaller and with no view at all. The hotel bar was very poor and unwelcoming. There are several steps from reception to the one lift, but no 'ramp', so suitcases had to be lifted. Hotel staff will help you... If they are available.
Nice modern hotel, very friendly staff, walking distance to everywhere in the old town - will be back to stay again. Car parking available in public car park across the road at additional overnight charge
The hotel is very modern inside, very tastefully decorated and appointed. We chose it because it was very close to where our daughter lives. Staff couldn't have been more friendly or helpful. Room and bed were a good size and very comfortable.
modern, clean, nice design, good location no private parking, however public parking nearby
The hostal itself is beautiful, a place to visit. It is perfectly located in the middle of Santiago. The food is very good and the staff very kind.
location not 5 star service
Proximty to St James Cathederal and center of tourist district. Did not have the luxuries and conveniences you would expect of a 5 star hotel. Was much more comparable to a 3.5 star hotel.
excelent location room was far away from the entrance of the hotel
Location, premises, atmosphere & staff Nothing
friendly service room too hot, no tea making facilities in room
location, location, location
The location and the room Street noise
The location was fantastic right in the heart of the historical centre. As this hotel claims to be a 5 Star GL you do not expect to be told you have to ask for a bathrobe or complimentary slippers. Also there were no coffee/tea making facilities in the room which you would expect in this type of hotel.
First class ineverything. Beautiful location. Excellent breakfast. Nice staff. A superb hotel .
Excellent central location, walking distance to the historical sites. Friendly welcome. Lady at the reception was very helpful and with good English and Italian knowledge. Clean and nice room (N.2). Great value for money. Nothing: everything was perfect!
Very good location. Adequate size room. There is no reception desk so no queries can be answered. And no catering facilities. The fact that there is no reception desk/person, it is very much a do-it-yourself room
Very central, very comfortable, very quiet and very reasonably priced. There's no air-con - fine in May but would be very hot in summer! Room size was just what I wanted, but some might find it too small.
The hotel was small, but warm, clean and cozy. The location is excellent as it´s just down the street from the cathedral. It rained and there is a plastic roof outside which was very noisy.
Perfect little Hotel. Very good value for money. Ideally located near the cathedral but very calm.
The lady at the reception was exceptionally friendly and helpfull. Location in the historical centre is perfect. The interior of the room was nice.
Great location in the city centre. Close to the cathedral but my room was quietly located overlooking the rear courtyard. Excellent value for money. No breakfast is available although that is made clear on booking. There are a wide range of cafes within a short walking distance.
excellent central location a few minutes walk from the catherdral. rooms are small and basic, but perfectly clean and comfortable.
Comfortable and well situated hotel for a visit to the old part of the city of Santiago
We spent 3 nights in Hostal Alfonso and found the owner and his wife a lovely couple, very friendly and helpful. The hotel had a homely touch to it with, a little like sharing the couple's home which was very pleasant. Unfortunately we found the room (101) to be on the small side but it did provide all that was required except space to move about! If we were returning we would request a larger room.The hotel was well located, very central with a view of the cathedral. No
The stay at Hostal Alfonso was simply magnificent. The name "hostal" is truly misleading because what You will find is an utmost romantic boutique hotel with an especial touch of warmness. The room had the most wonderful view over the old town and cathedral and the interior was decorated superbly. The staff was especially welcoming, making the whole stay particularly homely... The warmest and sweetest hotel I´ve seen so far.
The kindness of he owner, her will to accomodate tomy needs and the bread That the alarm clock was difficult to set
Very helpful staff in and old house readapted to receive guests. Very good location: not a few meters from the center but at the limit of the historic center. Nevertheless, benefits are that parking are at least 100 meters (few vehicules could get into the historic center and thats good) as well as at 400 meters of a supermarket (if on budget) which are in the "new town" Event if not bad things by themselves, think twice if going with young children as us: comfortable but small rooms and no elevator. For any other kind of traveller going two in a room, is perfect.
Location was excellent, close to the old city and reasonably priced and views of the cathedral. Room was kept very clean.
The hotel was very central to the city, only 2mins. walk. the staff were very friendly and one of them spoke english. no
The staff were very friendly and helpfull. Small bathroom
Well located hostal with very freidnly and helpful owners
Family run and very friendly, everything clean, room nicely furnished, superb view of cathederal, good breakfast. Overall excellent value for money - could not be better.
friendly, helpful, kind people, very warm, clean and comfortable, good breakfast, excellent location, muy bien gracias.
The spacious rooms, the hotel staff very friendly. The breakfast buffet has variety of fruits, yogurths, cereals, ham, cheese and pastry. Good deal for the price. Parking in the hotel is free. I like the family rooms that were two connected rooms.
Eficiency of hotel, good staff and technical confort internet inside room must be free of charge and fast
Recepionist very helpfull and very informative
It was nice hotel with bright and confortable rooms. The staff was attentive and very friendly. The breakfast was not a big deal, but it not make a difference to us because we liked the rest of what the hotel had to offer. We are not a big breakfast eaters. A simple cup of coffee with a toast would have done the job.
A modern hotel that doesn't treat guests as numbers! Quite a way outside Santiago and no easy way to get to the city without using your own transport. This is not a good thing given that parking is so restrictive and restricted.
Near airport, good breakfast, good parking Thin walls - had to put up with snoring from adjacent room all night
It's an excelent hotel. TV, big rooms, easy to park the car, good price. I did not eat the breakfast, so, it's was perfect. You need a car to be in this hotel.
I stayed there only for one night in a family room (that is a 2 double intercommunicated rooms) and i must say that it was pretty nice. All clean and very spacious. The hotel was pretty nice, very modern and the breakfast was okay ! Don't have any complaints about the staff. The worst thing in it was the far distance from the centre. If you don't have a car you'll be very limited, unless you're there for a congress or a football game.
good facilities Not in walking distance of the city
Staff were exceptional. Free snacks available all day. Central location.
What a hotel! a well renovated hotel with good facilities. The staff were really good but be warned no english spoken, but the receptionist spoke slowly and clearly so with a small amount of spanish you can understand what is being said. This is one of the best hotels I have stayed in. The only down side was no air con in the room but even in August it was not unpleasent over night. Toro is a really great little town to visit, good bars and restaurants, wine both red and white good
Fantastic staff, nothing was too much trouble for them. Good location for exploring the city. Good continental style breakfast and afternoon/evening snack included in cost. Short walk to train station and airport bus stop.
The hotel is close to the airport bus station and it is clean and quiet. The breakfast is good, too. There is nothing that I dislike as I stayed just for one night.
Rooms are very small, but for a Citytrip ok. Breakfast was very simple, could be a little bit better, despite we are familiar with the breakfast in Spain!!!
clean modern central hotel - great value breakfast choice - attitude of breakfast waiter
The hotel is in a smart, quiet part of town near the railway station and 10 minutes' walk from the historic centre; also, the airport bus stops nearby in Rua do Doutor Teixeiro. The hotel is modern, very clean, and has very friendly, young staff. Stay somewhere else if you absolutely must have a large room (double rooms are cosy but not that big). When you come back from a day's sightseeing, the free tea, coffee and pastries will keep you going!
Excellent location. Feels like its out of town but its in fact very close to the centre but located in quite a residential area so relatively quiet place to stay in the city. We had a room that looked out onto the back garden and stayed over a weekend , we found the place to be very comfortable, clean and quiet. Free internet is a bonus and the staff speak English which makes it slightly easier for us. Parking was nearby and pretty straightforward at a fee of EURO 8 per day.
family treat, free coffee in the afternoon
Smart modern furnishings and facilities, very helpful staff. Breakfast room needs cheering up eg put some paintings/pictures/posters on the wall.
The position is central and strategic in the historical centre of Santiago.
Found this hotel to be in an excellent location. Spotlessly clean. Staff very helpfful. Struggled with thelanguage barrier. Good value for money. Breakfast for an extra 5 euros was very a handy way to start the day. No
Wonderful, helpful staff and a very good breakfast. There was a neighborhood dog that barked intermittently throughout the night and woke us from time to time. The color scheme of the room was a bit dreary.
The staff was very friendly and the location was perfect. There's a parking garage nearby that offers a discount to hotel clients. I would have liked to have the windows open at night but the carnival was close enough to disturb us with the noise of the music. The shutters blocked the sound, though, and there was a ceiling fan.
The location near the Old Town and the hotel staff who were very pleasant Yes, the bathroom fascilities are very poor and the room is rather shabby
The location is excellent. A parking garage is close. The staff was polite. Avoid Room 1 at all costs. It is next door to reception and the phone rang late and then early. Additionally, the window opens almost directly into the cars parked in the street outside. By the time we realized how poor the room was, it was very late in the evening. Should this happen to you, demand a different room no matter the hour. I regret that we did not. We simply changed hotels the next day because we did not trust them to take care of us.
nice, clean, modern room very nice,helpful staff good location beds were very uncomfortble
Excellent location, close to the center of things, but on a relatively quiet street. Nicely furnished. The staff were very helpful.
Fantastic value for money, staff where super helful and location was superb, clean, comfortable and very safe Tiny TV
the location was great and also the room was really cute! everything was fine!
Good, stylish comfortable hotel. Convenient for centre of City. Good value.
The hotel was centrality located, staff was friendly, room clean and pretty big, great shower, and breakfast was very good value for money. Nothing
We were able to check in early, which was very nice after walking the Camino! The room had a balcony, a nice TV, comfortable beds, clean linen and private bathroom - everything someone should want in a hotel room. Very Happy.
it was very central for shopping and all sightseeing.surounded by great places to eat out and taxi station at the end of the street. i could hear the people in the room next door which i didn't obviously enjoy,especially when they went to the toilet,as it was adjecent to my bedroom.strange i thought.
A good location near tourist attractions in the city center. We had a 2-room suite which was large but with a bit of an ackward floorplan. A dismal, drab breakfast. Better to eat out. Poor beds. We had to have one changed (which was done quickly and cheerfully by the staff) because it was worn and uncomfortable.
The breakfast was excellent and the price very reasonable. Not all the staff spoke english.
it was cheap, it had internet, and it was somewhat close to stuff it was pretty charmless and on a loud street
Excellent location in the middle of the shopping commercial area of the centre,and close to the main attraction the Cathedral.Thank you
The air conditioning was very efficient. The wifi signal was strong. The hotel room was very clean. I felt that the soundproofing was poor - personally I experienced a lot of noise during the daytime and evening from someone in a neighbouring room playing a music instrument. In my opinion, my internal room (and I was told that all single rooms are internal) was stuffy and poorly lit.
the location was right for us as it was cental for your needs, the staff are pleasent and gave use all the information we needed to make our stay a happy and comfortable please give our thanks to all the staff their
The receptionist was very helpful with maps etc. Pleased that an internet terminal was provided free of charge. Location - a good 20 minute walk from the town centre
comfortable room, good bathroom, 15 minute walk (up hill) to Cathedral and old town, free parking on site Wifi was painfully slow and ground to a halt once everyone else in hotel starting using it, meals from restaurant at dinner had a distinct whiff of out of the freezer and in to the microwave
room service,space of room.
We stayed at the hotel during my son's wedding with a large group of family and the staff were really helpful even with providing us with a room on the wedding day so we celebrate before leaving.
Excellent service in a luxurious setting with spacious and comfortable rooms for a great price. Would stay again.
It is a good city hotel; close to the old town on a bus route and a free underground parking, everything was correct. The sound proofing of the rooms was insufficient.
Excellent breakfast, nice contemporary art work around the hotel, mostly pleasant helpful staff, good car parking. Long walk to the Old Town, easy to get lost, better to take a taxi, no English language help in the dining room.
The hotel was central .
Well situated hotel with helpful English-speaking staff. Modern nice building with pleasant and comfortable rooms. Near to city centre and next door to a big Hipercor-Corte Ingles department store. No tv-channels in English.
Visiting the Cathegral and generally wandering around the old town which is compact and very interesting. Enjoying the excellent food, wine and the friendleness of the Spanish
in a very quite area of the city and the mini bar though limited free in common with most spanish hotels there was no tea/coffee facilities in rooms
area positiom poor
The facility was lovely and the staff was very polite and helpful. We especially enjoyed the food in the downstairs lounge and restaurant.
The hotel was stylish and well-equipped in a nice location, within a 7/8 minute walk of all the sights of Santiago de Compostela The breakfast was expensive for the buffet display on offer - and our waitress was rather casual, lacking customer service awareness.
The room was very comfortable, both it and the bathrooms were very clean with good selection of soaps etc. Cleaning staff friendly too. The pool is lovely but very small, the steam room (turkish bath) didn't work very well and it would be nice to have a better selection of english speaking tv channels
The Palacio offerred 5 star accomodations at 3 or 4 star prices. The room was quiet, large, beautifully decorated.
The hotel was well situated and peaceful. It was modern and comfortable. It was a shock on departure on Saturday morning to discover that breakfast did not begin until 8am. This is OK perhaps on a Sunday but not what one would expect from this standard of hotel on a Saturday
Friendly staff, able to book in and check out early due to flight arrival and departure times. Restaurant food excelent. Expected the room size to be bigger possibly due to the photo shots shown on the web. Room size was ok though.
as there was a bar advertised but no bar opened most of the time
The hotel lacked athmosphere,--But the Receptionest was very Helpfull and plesent. The hotel did not seem to be a 5 star . The Hotel is situated down the hill from the town. I think I would prefer one closed to the town center.
I like the facilities , the views. Very clean and modern rooms. Excellent treatment at front desk and employees