Location Non Smoking not available & smoke heavily penetrated my room.
We were upgraded to a seaview room no coffee facilities in room
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
position. easy to find.
I liked the services, cleanlines of the room and the the sea-view
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
The staff were very friendly and helpful.
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
It's position for the city & the ferryport
Proximity to ferryport and city centre, room facilities No
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
fantastic sea view location & food
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
staff very helpful
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Location, view from the room, size and decor of the room.
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
Fantastic hotel, one of the best I've stayed in, fabulous location
Location No smoking policy
How close it was to the water and to the Palace.
Location and quality
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
the food is really worthy(especially the toast)
Efficient, pleasant and convenient
Very Clean and quiet
Rooms very clean and of good size Price of breakfast 32e for two persons !!
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
the heat in the room! and it's impossible to set your own room at the temperature you want
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
the staff was so friendly not a thing
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
the customer service
Ideal location with great view over Marina, staff very friendly.
Excellent service and good location
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
The overall atmosphere was very welcoming and relaxing
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Pleasantly decorated, spacious, well equipped, close to beach, buses, restaurants, supermarket, park, festival centre. Lack of computer for guest use despite having wifi. We had to find an internet cafe.
Ideal position for those who want more freedom than a hotel brings. Comfortable and friendly staff, Bus stop outside and supermarkets within 100 yards. Wonderful beach even closer!
they were big for a family of 4 no english channels on tv
very spacious rooms, very central & near the beach
The helpful personnel. They went out of their way to make us welcome and overcome our language difficulties and provided extra service with a smile. Everything was fine
Loved the decor of the apartment and the location. Would like to have main condiments such as milk, tea, sugar etc. And also better range of shampoo, conditioner, and body wash. These are only tiny concerns.
great facilities and friendly staff Nothing all good
excellent location opposite the beach and near the football stadium.staff very friendly and helpful. apartment was small
the location was good, close to the beach the apartment was dark and dingy and smelt of damp and stale cigarette smoke
arriving just before midnight and being able to get a meal in the restaurant with very friendly service
Clean room Leaking roof
Could not find. Too far from the sea
Very sapcious rooms with big windows. Clean and confortable A bit far from the centre if you don´t have a car, otherwise it´s good. They defenitly should paint the reception and comun areas in another color
no english tv, resturant not open until 8pm, bath had a chip in enamel and was rusting if not for the fact this I was only there for one night I would have moved out.
The fabulous suite - very spacious - and impressive shower! The dead animals on the walls of the lounge. Sorry, I know it's your unique selling point, probably just a cultural thing....
Overall, an excellent hotel with a very Spanish (as opposed to international) feel. Most importantly, the staff are friendly and accommodating. The rooms are large and comfortable (I believe they are all "suites"). We found extras such as room-service and breakfast to be of good quality and surprisingly reasonably priced. Of particular note here: the mini-bar was the first we have encountered in the world that did not have punishing price tags and so (all other hotels take note) we were able to use it freely. There is a very good swimming beach 150m away. We initially complained about the swimming pool: We searched for hotels "with a pool" using this search criteria on booking.com and tripadvisor.com. This hotel came up through this search and we failed to read the detailed description. Guests have free use of the adjacent sports centre. It is next door to the hotel but proved useless for the kids: minimum entry age 16. You have to wear a cap and swim in lanes. I would not describe the hotel as having a pool - but neither did they, the fault lay with the search engine at tripadvisor / booking.com. Our rooms on the first floor had views only of this (not very beautiful) sports centre. I would ask for a higher floor next time.
The room was a spacious and well equipped suite.
very outdated, not clean far from the beach, industrial vista
The room was big and well furnished. The breakfast buffet was good. The staff was proper but unfriendly, They responded to questions but did not offer greetings. The hotel is several blocks from the beach ... past a school, through a neighborhood.
Close to the bay and shopping. No
Only stayed onwe night very good fo ferry vvv
close to shops and port
The hotel was opposite the Brittany ferry terminal
Location and value for money
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
layout and furnishings of room
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
It was very relaxing the rain and wind
the location my only comment is there is no car parking.
Location and that there is a cafe adjoining. But the Staff dont speak english. The restaurant only displays a spanish menu. The prices are very good if you understand the language. Also the trip from the airport cost 15 euros not as stated. Moor english tv channels. Only had Sky news
Nice Hotel Big rooms
Excellent value for money. Very modern and clean. Nice to have some sky channels in English. Our room did not have much natural light, but artificial lighting was adequate.
central location No view from window. Noisy coach parties awake all night
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
The cleanliness of the room and the view - also the buffet breakfast
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
Convenience Poor breakfast
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
great location and good price, nice bar (didn't try the restaurant but looked good)
Very good location, value for money. Clean, friendly.
Spotlessly clean, very comfortable, conveniently located, friendly staff, excellent value.
an excellent little hotel in there heart of santander
Everything is new, bright & spotlessly clean. The room we had was well equipped with a great ensuite bathroom. The location is quiet & central. The staff were very pleasant.
Clean,spacious room.Clean bathroom, helpful staff. Nice and quiet and in the centre of town. Everything was just fine.
Friendly staff. The rooms are clean and well kept. Very good value for money in the heart of Santander. Nothing
Clean room, friendly and helpful staff. Very good value for money. Some noise from the floor above.
Good location, clean and bright, freindly staff. Free use of computer/email. Very good value for money None
Very Pleasant staff - spotlessly clean room Cold Room - Heating turned off (timed?) in evenings. No extra blankets available. As mentioned by other customers very noisy from apartment overhead - even at 4am in the morning.
The receptionist was very nice and helpful, recommending decent places to eat. The rooms are basic, but clean, water hot, I had a good nights sleep.
The coffee with milk that was served at breakfast was very good. The cheese and ham served at breakfast was ok. The receptionist was sort of polite, but could not communicate in any other language but spanish.
its central location. its compactness. The size and furnishings of the room. Very outdated and basic.
The price Not that well situated, not very nice looking, wouldn´t really classify it as a 3 star
It's expensive during the semana santa, comparing with his location and the room condition. But there's good reception service and the location es ok.
Friendly staff, no nonsense hotel Leak in bathroom ceiling staff not concerned.
We looked city.
Proximity to airport - less than 15 minutes in a taxi (cost less than 15 eur for two passengers and four bags). Extremely difficult to find as it was very poorly signposted. I hadn't printed out the directions from the website as I presumed that my sat nav (GPS) would bring me successfully to it (as it had it did to the 7 other hotels that I stayed in during my 2 wk stay in Spain). Due to the obscure location of the hotel, the sat nav did not bring me there & I spent an hour driving around trying to find it even though I had only been minutes drive from it originally. I had to call the hotel twice to get directions.There was no air-conditioning in the room so too hot at end of Aug & got bitten by mosquitos as left the window open to let in air during night. This hotel is actually just outside the city boundary & steps down to hotel are poorly lit
we enjoyed the tranquillity of the place
friendly helpful staff nice quiet area just a bit hard to find badly signed
There was a kitchen which could have been useful. The hotel is very close to the ferryport and it has an interesting view over the city. The room smelt a bit musty. I was rather disappointed with this hotel and I don't quite know why. I booked it quickly to facilitate our journey to GB from Santander and it was very close, but there was no air conditioning and it was a bit noisy. Also there was no evening restaurant-we were referred to a supermarket. I was also concerned about the lighting of the stairs. Several of the staircases were dark and as usual I wondered how easily you could get out in an emergency.
Very friendly staff - clean rooms. Rooms were quite noisy (between rooms) also Hotel is difficult to find.
Size of the room quite generous as is the bathroom. The distance stated on the website from hotel to city centre was misleading. The hotel is right on the outskirts on the edge of an industrial estate. There was nothing nearby not even a bar or a restaurant.
It was very helpful that the receptionists spoke good, fluent English. There was a nice view over the city. The car park entrance and the gravel part are quite dangerous for a motorcycle to enter and reach the tarmaced area. Any loose surface makes a motorcycle unstable.
Friendly reception staff. Proximity to Santander - though directions on the website were misleading as access is much easier from the Santander city side. Only a few minutes' drive into the city centre. Parking available (often a problem with cheaper Santander hotels!) Excellent bathroom (very clean; good fittings; bath/shower and shower). We used this as a night halt before taking the ferry - useful because of its location outside the busy city centre. View - towards airport and mountains. Carpet in the room was not very clean.Spa pool tiny - the website photo could mislead slightly. No air-conditioning. Bar/cafeteria seemed little-used so not very welcoming.
Hotel clean and tidy, Comfortable rooms, Spa very good Would have preferred a double bed rather than 2 twins pushed together. No restaurant in hotel or nearby, meant we had to drive into Santander. Not all the spa facilities were working correctly (curtain shower and scottish showers).
pleasent view and well apointed rooms
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
location, staff spotless
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
Large room, good bed, close to the beach. Poor breakfast.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
The staff were first rate
Being a school for catering / hotel personel the reception area and entrance to the dining area were, at times rather daunting with lots of students standing around. It was just confusing for new arrivals.
Intimacy of atmosphere and staff, quiet and pleasant grounds, charm and character of building.
It was convenient to access from incoming roads and for onward passage to the ferry terminal. Reception facilities were minimal and staff were unable to provide information about hotel and local facilities (Spanish speaking only)
It has parking that is not trivial in the city, but still walking distance from the center. The breakfast is satisfying, the staff is helpful. Please start dinner earlier!
We liked the hotel because it was small and intimate. The parking facilities made a big difference as other hotels in the city had no on-site free parking. This had been a major consideration when booking the hotel.Time spent walking round Santander proved this to have been a wise consideration. The room was basically furnished but clean and comfortable. We were also pleasantly surprised at the breakfast facility and the extended hours during which breakfast was served. This made it possible to start the day in a leisurely way. We, and several other guests were staying at the hotel prior to cathcing a return ferry to England on the following day. It appears that this hotel is used quite regularly for this purpose. There were three factors which we found of concern. Firstly there were very few staff in attendance and those who were there spoke no language, or understood any other language other than Spanish which made communication extremely difficult. Secondly, there were no dining facilities and the hotel is situated quite some distance from the restaurant quarter in the city. Thirdly the map supplied with the booking is not adequate enough to be able to properly find the hotel. It took us nearly an hour of driving around the area to discover its location.
Hotel is in a lovely setting with beautiful gardens and a niice relaxed atmosphere. breakfast was simple but good. staff helpful and friendly. rooms are big and building has real character. Bit difficult to find, even with sat nav, as it's so different to everything else on the steet. bit of a hill on walk back from old town to hotel, but good way to burn off tapas!
old house with plenty of character, yet the room was well maintained and very comfortable It needed tea/coffee making in the room
Very comfortable, lovely balcony on our room with views of Picos de Europa. The location not is a bit far from the centre of town, and the surrounding area is not very attractive.
really hot water and a good size bath puddles on the approach to the door
very nice room