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comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
Very good service. Quiet and comfortable rooms. Buildings aging but well maintained. Curious rather odd style. Good food. Style!
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
the Spa too many kids, if you want to relax it´s difficult some times
Staff is frendly Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)
Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.
A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.
Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.
Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!
pool, free wi-fi internet in lobby food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms
The breakfast and dinner buffet had a very good choice. The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance
nice clean hotel with good facilities. Food is very good.
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
In my room I missed a Mini bar an free WiFi connection
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
The food, and the heated pool.
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
very helpful staff, good food, gym, wi-fi..... excellent!
Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year. I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.
Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price At least 15 min walking to the beach, no internet in the rooms
It was very close to all amenities and very clean and friendly. No air conditioning so very very hot and with the window open it was very noisy through the night
The location was the biggest advantage of this hotel. The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.
Nice personnel, good situation
Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby. One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...
The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
The setting and location . The guests were allowed in dining room at dinner time in shorts
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
The staff must try to speak english for those who dosent understand spanish
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
Spacious triple room, excellent bathroom.
I had a super view of the valley and the sea. The room was spacious. The staff were generally kind and thoughtful. There was a remarkable magician on in the evening too! There was clearly an enormous machine above my room which whirred noisily during the night.
I liked best, that I could find place for parking the rented car near the hotel any time the trafic of the free bus to the beach is not comfortable, especially it's absence after five o'clock
The web-site has the hotel as 100 m from beach! Entirely untrue the hotel is at La Paz. Nowhere near a beach! A modern Hotel should have at least one news channel in English available on the television.Very old tv sets
Never got to stay there arrived and hotel was closed It would of been nice if the hotel was open very disappointed
Value for money quality and variety of buffet breakfast Indoor pool/saunas need a refurb high temperature in dining room for breakfast (we only had rb)
Nice staff,, very accomodating Hotel is in a moderate state of disrepair in, for example the indoor pool and sauna areas. The staff were very responsive to complaints, though.
clean and OK for a short stay The resteraunt staff were quite unfriendly. It seemed they couldnt wait for the sitting to end. Our drinks waiter would be better off being a prison warden. Oldish bald chap with glasses and a moustache...didnt get his name.
Location, facilities Uncomfortable /small bed "smoke" odor towells (once) Poor Internet access. Only one station and outside the room. Strange arrangements (must sign for extra payments if not returned) for the TV remote control and towells for the pool. This is not acceptable for a 4 star facility
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
the staff was very friendly the food could be more children oriented
The accomodation was very clean and comfortable. Good choice of food.
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
Location Some of the staff was quite rude
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
Friendly, helpful staff.
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
Staff made effort facilities somewhat worne out
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.
Excellent ratio price/offering. Tasty/rich breakfast and dinner. attentive staff. Very good location for trips and excursions. Rooms at floor level do not provide enough intimacy.
excellent range of food and friendly staff. sadly disappointed in the entertainment at night.Also not being allowed to eat in the other hotels (Bonanza and Canarife Palace)
quiet, nice breakfast lock box did not work
it is conveniently placed especially for the Botanical Gardens. The dining room staff and cleaners were very pleasant. We generally enjoyed our stay. First impressions were extremely poor. The man on reception was just short of downright rude. We got the feeling we were unwelcome! He had to be asked for the door key as he had forgotten it. Then when we got to the room, we found he had forgotten to give us the card which operates the lighting. Fortunately we got one from a cleaner next door. The man who checked us out was almost as bad. suggest some re-training!!
The food in general was good but the cooked food was only warm and not hot, they seem to have catered more for the german market than anyone else, and also had only one brand of beer in the dining room, as this was our 40th wedding anniversary overall, I was disappointed with the hotel,.and would not rebook. There was no mini bar in the fridge either, just empty .
The meals The fact that the staff doesn't know English that good.
It was what I expected for money paid. The staff has to speak other languages except German. Very far from the coast line, the beach. At night there were no light in the indoor swimming pool.
food was very good lots of choice reception staff
Facilities, relaxation, pools indoors and out
Very clean, good service, good breakfast and friendly personnel.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
Great hotel! Very good location, super friendly and helpfull staff. Nice, big room with spacious balcony. Quite far from the beach, but ideal for travellers who want to explore the island, easy access to the highway. Some peace and quiet away from the tourist centre! Nice food with local specialties and fresh fruit and vegetables. The car park is certainly big enough, except when a wedding or other event takes place in the hotel. The walls are very thin, a baby in the room next to us kept us awake for four nights. Rooms with Teide view suffer from the noise of the highway a bit, therefore the balcony doors have to stay closed at night, there is a good airco though, so this wasn't much of an issue.
Big room, rich breakfast, nice view.
The rooms are big and well equipped There was no A la carte restaurant. This is a 4* hotel and to only have a buffet style restaurant is a bit poor.
The hotel is not in the city of Puerto de la Cruz but close enough to be able to visit in 5 - 10 mins by taxi. It sits on a hill and has great views and great facilities, 3 pools, area for children, but its also quiet. No
The staff was helpful at all times. The buffet breakfast diversity. On the website, the hotel seems to be outside of the town in the nature. In reality it stands on a hill among a town and busy highway. We expected something else.
Everything was just perfect,could´nt find any fault.Value for money allround
The evening staff in the reception, Isodoro and his colleague were great (friendly and helpful). Certain facilities, like the tennis court and the rackets/balls were poor and outdated. There was no gym which is strange for such a large hotel. The rest was great.
it was one of the best hotels i have ever been, the hotel stuff is so nice and helpful , so kind and lovly they need to improve their food ... its the same food every breakfast and every dinner.
The size and the comfort of the room.
I like everything, it's clean, good view mountain and ocean. not have air condition in room, but is ok because inside room is cold.
Great location - very close to main bus station (to/from airport + rest of island), walking distance to beach (5min) and town centre + port (10min). The apartment was clean and had all facilities (cooking, fridge, TV, balcony). Most people knew bits of English, enough to understand each other. Cheap, clean and amazing food down town, very kind staff. No complaints about the hotel, but do check weather for the North of the island, as it was very hot but completely cloudy, had to travel every day to south/east beach (great transport though!) like Las Teresitas (best, close to Santa Cruz capital) or Los Cristianos/Las Americas (very crowded). No Wi-Fi in the hotel (many bars had it though), but cheap internet cafe downstairs and decent 3G coverage.
easy access to the places we wanted to visit no parking facilities
The staff were very helpful and pleasant, the hotel was clean and the atmosphere was relaxed. It was a very reasonable price. The swimming pool was a good size and never busy. There is a lovely beach nearby, and lots of cafes and bars. The hotel is a popular venue for children's parties, and these were naturally a bit noisy, which made it less pleasant to chill out on the balcony in the afternoon and early evening.
Good location close to city centre and bus station and close to to the beach. Staff were not very helpful, had cockroaches in the room and asked for a change of room but was just handed a can of insecticide!!!
The hotel was well located, close to the beach and about a 10 minute walk from the centre of the resort.
The position ( perfect if u arrive to puerto the la Cruz with the bus ) - gently staff - The resturant Buffet close so early :-( the swimming pool in the roof is small ..
- Location very good near centre, beach, bus station - Staff helpful and friendly - Apartment cleaned, replenished, and beds made every day - We enjoyed our stay very much in Puerto de la Cruz (lovely area) - Noise from extremely busy road
layout of apartment the apartment was rather basic
Basic,clean,efficient staff and excellent situation. Traffic noise and parking difficult.