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We loved the fact you didn't have to fight for sun beds each morning and we loved the beds with the canopy over them as i can't lay in the sun all day .The food was exellent and the waiters were very helpful nothing
The hotel was very quiet & the view from the balcony ws lovely, the rooms were spacious and very clean never any free sunbeds, always reserved by towels at 0700! It was a long walk from the room to the main part of the hotel using two lifts.
We found the staff exceptionally welcoming and friendly. Our suites had a fantastic panoramic view. We had a great time and are looking forward to our next stay! Loved everything but would like to see more authentic Spanish/Majorcan dishes and entertainment.
The View from hotel is great The breakfast is good, nice variety available. the bed room small dark and noisy. Shower did not work properly.Jets in jacuzzi bath not working properly.the woman on duty who checked us in unhelpful not very welcoming, other members of staff we met later much nicer but left us with a bad impression of hotel.
Breakfast. poor internet options and signal strength
Very nice hotel. Food was excellent. Room very comfortable with good sea view. Excellent Spa facility. Difficult to find the slot for the key card during the day because there was no light during the day.
Excellent service, clean and comfortable rooms, quiet, relaxing and beautiful rooms Did not dislike anything about the hotel but did not particularly like the area.
Nice view over the sea; professionnalism of staff; fairly clean; fairly good food; a fairly good choice of fresh fruits; fair good size bed; jacuzzi in room with view over the sea; No beach, and uneasy to dive from the volcanic rocks into the sea but... There is a nice sandy beach at 15 to 20 minutes walk from the hotel; the water of the swimming pool is just too hot in summer and the climate, inside pool, with fresh water, is opened against payment only.
almost none, except no kid around. Booked it for our anniversary trip, hugely disappointed. The jaccuzi jets in the room were horribly dirty. Went to ask for a room change, n the other remain dirty. Not willing to do a proper upgrade for us so we just stayed in the original room but use shower only. Spa supposed to open at 10am, but by 10:30 we can only see cleaning bubbles on the ground, cleaning material everywhere but no staff. No one around can tell us when will it be ready, so we ended up check out early without a chance to enjoy any facility. What an awful managment for a 4-star hotel!!
hospitality, rooms, jacuzzi, staff smile, views of rooms, service, everything nothing at all
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
Nice quiet location but close enough to both beaches and the resort center. Very clean.
The 'front desk' staff were unfriendly and unhelpful.
The view from this hotel is amazing and very relaxing. The indoor pool was a great added bonus as the weather wasnt great for the first few days of our stay although it is April so i didnt expect too much heat. The hotel seems a bit run down it could do with a paint and the rroms could do with some new bed linen, there was scratchy orange coloured blankets that seem like they are from the 60's. Also there is a lovely view from the reception area through floor to ceiling windows however the windows were very dirty so it spoilt the view. We stayed on bed and breakfast basis, i would normally eat anything however i couldnt somach half the food available i lived on croissants and toast lol. Also we booked a double room but as i suspected we had 2 single beds this didnt really matter much tho it was still comfortable
Excelent location and view!
good value, pleasant pool and views
Beautiful location, Food was horrible
we traveled about all over the island with our hire car N/A
the beautifull vieuws at the bay the noise when you are in the room you can hear everything including regular conversation that takes place in the other room.................
very comfortable rooms, wonderful view at the seaside from the room terrace, tasty and variable breakfast no hairdrier in the room
Location all rooms with sea view. lack of parking and too many smoking areas.
Accommodatng reception staff, excellent breakfast
Friendly and helpful staff; excellent restaurant and good quality of food and reasonably priced. It would have been nice to have had some tea making facilities in my room, ie a kettle etc.
The staff was very helpful and professional and the location was okay (about 20 mins walk to old town/cathedral). The beds were uncomfortable but bearable.
Staff were excellent, food was good value and really good quality.
The ample space in the junior suite, cleanliness, friendliness of all staff
The hotel it self is fine, with very nice but small garden. The bed was not good. The location of the hotel did not suit us.
The view from the window The charge to use the spa 10 euros as most hotel swimming pool/spa areas are free of charge, unless you book a treatment which obviously has to be paid for as an extra charge. The room we were allocated was very small - one night was enough!!! for more than one night we would have needed to book a larger room.
Well designed hotel friendly efficient staff Nothing
Facilities were excellent.We were allowed to use our free breakfast vouchers even though we hadn't fullfilled their conditions.Reception were English speaking and very helphul booking taxis restaurants etc.I was escorting a group of 12 people on a restaurant, city break (from Ireland) and they were all very impressed with this hotel. The gym was free but we had to pay for use of spa steam room etc Quite a walk into town centre so paid out quite a bit on taxis.Some guests were disapointed that there were no bar facilities available after midnight.
quiet, comfortable, a good base. Easy to get email. Excellent facilities now that the pool and new restaurant area are complete
Location, Facilities The Air conditioning didn't work. Staff a bit miserable
Pleasant spacious room.Roof top terrace for sunbathing.Very good central location.Building had character but was well modernised.Clean comfortable hotel with good staff. No, it suited our needs very well.
Central location, close to restaurants and bars. Good breakfast.
Very clean rooms and good breakfast
Friendly Staff. Clean, nice room. Perfect location. Good breakfast buffet. That thew allow people to smoke during breakfast.
location air conditioning unit was full of mold = unpleasant smell
Good Room. Great location. Helpful Staff. Not a lot of lobby. No coffee in room
Milchael the hotel manager very accomodating. Great location to everything. The beds could be more comfortable.
Excellent city centre hotel for the price, located on one of Palma's main shopping streets. This is not really a holiday hotel, but is perfect for business or short city breaks. The whole hotel was impeccably clean, the breakfasts more than adequate (cooked and continental buffet) and the rooms comfortable for a short stay. There were a couple of little niggles. The room safes are small and cost extra and the shower head/fitting construction means that there is a minor flood every time you shower.
Prime location. Easy access to all that Palma as to offer. Ideal for city weekend break. Rooms at the front of the hotel can suffer from street noise.
centraly located 1. The breakfast room was too small for all the quests. 2. More coffee machines needed, or coffee jugs on each table as you arrive.
Really the only thing the hotel had going for it was its location ,near beach. The pool area was tiny and not at all like photographs Rooms very small and sparsely furnished,bathroom tiny,it was more like a hostel than a three star hotel
Clean and tidy. Friendly staff Booked double room but given singles. Beds not comfortable. Very noisy as on a busy road
the central location is why i stay at this hotel
stayed there in Oct 08 and it was such a chilled out hotel, very relaxing indeed :) reason as to why i went back there this yr, would defo recommend it :)
I liked the central location of the hotel, and the closeness of the transport options by taxi or by bus. Did not like the pool and there ofcourse was some noise from the plaza traffic.
The rooms were of a nice size with flat screen telly and nice sized balcony.they were very clean and would stay there again!! The breakfasts were yummy and being a smaller hotel, everything was cooked fresh and was more personable then when i've been to bigger hotels in Santa Ponsa.
The closeness to everywhere we wanted to go, everywhere was just a walk away, which my wife and I enjoyed very much. The beds, weve always been used to doubles. I dont think there was any choice.
The staff were very pleasant and helpful. The receptionist was particularly helpful in sorting out a taxi for me to get to the airport for my return journey. The shower room was very good indeed, as I don't like a bath. It was nice to have a shower cubible and not to have to climb into a bath for a shower. There was no information about how to operate the telephone or how to work the television, or no information about meal times etc. in my room. My sister joined me for breakfast on 2 of my day's stay, but we were not given a receipt for her breakfasts. The waitress simply took the money! However they made her very welcome and she did enjoy her food, and I enjoyed her company on those 2 mornings. I did not read any reviews about this hotel so I have not answered the question below. Sorry.
We just came back from Santa Ponsa and stayed at the Plaza. We had a lovely stay. Great location for beach, golf and bars. The rooms were comfortable and welcoming. The staff are very friendly and helpful. they had an excellent choice of food. There are also some nice bike routes near the hotel.The Hotel is suitable for all ages. I would not hesitate to stay there again and can highly recommend it The advertising with regards to the rooms is a bit misleading as thay are advertised as apartments but really they are nice hotel rooms
I was travelling on my own. The hotel staff are very friendly and made my stay very pleasant. They couldnt do enough to help you, especially Marta in the restaurant and John in the bar. No problems with the room, I only booked it on line 10 days before travelling and was given a triple room with a massive balcony. Other couples in twin rooms stated they were quite small. When asked, receiption provided me with an iron and ironing board. I stayed half board, the food was basic but there was always something I liked. Regarding evening meal, maybe just extend the choice of vegetables available
All the staff were very polite and friendly. Very very clean and tidy particularly the bar and pool area which was attended constantly. As an OAP I did find the music too loud and the activities all day - busy! But I knew this before I went and it is an excellent family hotel. It did lack in provision of soap, and a lack of shampoo, bath products etc.
Hard working and courteous staff,entertainment very good.All the staff involved with childrens entertainment were excellent. Pool area not big enough for hotel,one had to be up early to guarantee getting sun loungers etc.
Good location very central No bathroom basics e.g soap, shampoo, conitioner etc. Very noisy in mornings mostly due to the maids shouting to each other in spanish!!! Also pool shaded during the day, so could only sit on one side to get the sun.
It was near the beach and shops The food was very poor at breakfast, bacon swimming in fat, the dinning room had far too many tables and so close together why? Our bedrooom has a terrible problem with mosquitoes we were bitten alive. The bed room had no storage space so had to live out of our bags.
Breakfast buffet Noise through the walls to neighbouring rooms
Location and view Service and food
I found the staff very plesent and were very helpful. The breakfast buffet was excellent value. I found it a little far from the city,however the frequent bus service made up for that.
What a wonderful hotel. We paid a little extra for the sea view and boy was it worth it. The staff was friendly and English speaking. The room was also quite large and very clean. We had a wonderful stay here. If you close the balcony door from the outside, it locks and you cannot get back into the room. We were trapped on our balcony for quite a while before we could get someone's attention. Makes for a good story, though.
The hotel was just great. The staff were friendly and very helpful. We wanted to rent a car, they arranged it. We wanted to find something, they knew exactly where we needed to go. Great staff. Christmas Eve dinner was also most excellent. Would highly recommend the hotel Would have liked to be a little closer to the action. But, this is not really a minus. Where we were was quiet and peaceful
The views from the hotel are magnificent. We had breakfast in the hotel twice and dinner 1 night which was very nice indeed, plenty of choice. The staff were very friendly and helpful and we thouroughly enjoyed our stay.
Good for winter visit, was close to shopping area but not close to beach although easily accessible by bus. Indoor pool smelled like urine
Good views, clean rooms, close to modern shopping centre and easy access to main street via lift. Having nothing done about the reported fault with the tv therefore preventing us from watching any of the films at night. As I have arthritis I need to rest after an active day.
The view was wonderful. Our hotel was close to several restaurants and shopping mall. The Cathederal was a 5 minute drive. There was an oversight on the daily housekeeping staff. I notified the manager and housekeeping was at the door within 10 minutes on Christmas day.
Friendly staff , very clean rooms & public areas. Amazing views over Marina and to cathedral in distance. Rooms comfortable . I would highly recommend this hotel, I will be back for future visits.
We had a small room, with no view, too much of a hassel to complain, for 1 night. Hotel a bit old, and needs work, big problem is parking, I had to walk for 15 minuts after finaly finding a spot, and this is febuary.
The view of the marina and Palma city from our balcony was stunning. There was also an excellent choice for breakfast. Slightly to far from the city although there was a regular bus(No 3) available at a cost of 1.25 euro's per person.
A beautiful hotel, well designed. great location, nice having a kitchen and living room. the rooms were not cleaned everyday. They charged to use the room safe
Going to the cliffs and swimming. Poor buffet and very arragant staff.
easy acces toward sea and village. typical family apartment hotel. Quiet at night. no noisy teenagers. little bar and terrace open till 11.30 pm. Small rooms, roomy bathroom,clean little kitchen, big enough balcony with each room. Airco in apartment. Friendly, and helpful reception staff. interior of room depressing, however clean. Donot take a room near pool area if you want to read a book during the day on your balcony. before 10.00 am pool area quiet.and after 1900 as well.(which makes sense, being a family hotel)
the price it was like a prison ....awfull
clean hotel with great location.
Beds were not comfortable.
Literally everything. Staff, service, communication, room and I can't even describe it. We loved every aspect. We had to pick a last minute hotel and this was the best decision and choice. Love, love, love.
Beautiful location and view, close to the harbour, sun terrace, swimmingpool, balcony, close to city attractions, restaurants and shopping: Perfect for combination of city and sun holiday The restaurant. Expensive breakfast, poor dinner. Surroundings too big, few people, too much light, not intimate or romantic, no servings on the terrace for dinner, boring menue, almost nobody in the bar at night. Front desk slow, too many phone calls at the same time as check in/check out and questions from customers. Also poor marketing of what to do in Palma, you had to know in advance and ask. No maps or sightseeing available visually in the reception
the helpfulness, effieciency and friendliness of the staaff at the desk and bar.
The location, reception staff, breakfast (we were offered a special rate), and room Eventhough the area was quiet when we stayed, I would imagine the seafront gets very noisy during high season. Better soundproof windows would be a good investment for the hotel.
Breathtaking view of Palma golf. Very nice stuff. Free Wi-Fi (but not everyware). Very very comfortable. Probably the best location in Palma. Nothing.
Location and breakfast
The breakfast buffet hade a wide variety of food - very good.
Great hotel in a great location overlooking the Palma marina. Easy access to town centre either walking or bus from outside hotel. Excellent breakfast although cost was half that advertised in bookings.com. Beds a little too hard. Nevertheless, staying at this hotel would have been spoilt if not given a sea view room.
Very good quality four star hotel.Very modern and well equipped.Included excellent breakfast. Service at breakfast a little shaky....shortage of teaspoons! Otherwise excellent.
The location of the hotel is excellent, the facilities are very good, the rooms and public areas clean and comfortable, the staff were friendly and helpful. I loved just about everything about this hotel. My bed was hard and there was an odd smell in the room but I think might have been due to the heat.
Excellent service, the staff were very friendly and it is a great city location. I was so impressed I am contacting them provately to thank them. nada!
Real good 4 stars for affordable price The only problem is that you can hear people walking through corridor, they should have put carpets on a floor.
large room with balcony quite expensive, normal doubleroom is very thight, the view is not nice
Shopping was close and in the area.. Nice breakfast dining area was nice and staff were excellent very friendly and helpful including the desk staff always nice to call you a taxi or answer a question and assist you anyway possible .. I was very pleased with the service that your staff and hotel showed me.
how the hotel is situated thin walls, noise from other rooms
The location and the facilitis within the hotel in particular the seventh floor bar and the rooftop pool. It's a very small point but it felt a little like the staff needed a wee bit of a nudge to make sure they were keeping their eye on the ball a bit more - things like unemptied ashtrays and dirty glasses not tidied up.
Located in the center of Palma, roof top bar and pool very nice, stylish and relaxing Lobby and rooms are still in 70s style. It seems that owners started to rebuild the hotel on the top and ran out of money before they reached the floor.
Great location for seeing madrid. room was very spacious as we needed room for 3 people Walls a little thin
Location, location, location....
breakfast being referred to constantly as "You English" by the bar staff
close to the airport, but no airport/flight noise. next to the beach but back from the main road. staff friendly and attentive.
It was a very nice hotel. The staff was helpful and friendly and the buffet was great and had a variety of food.
Lovely hotel with big pool, and if the weather aint good, then there is a heatet indoor pool. We absolutly enjoyed the stay. Easy transportation with bus to Palma.
Great rooms and good rates if you book off the main holiday season (October for example). The breakfast buffet was excellent. A bit noisy in the morning. I had to use the PCs connected to the Internet in the lobby, which were _very_ slow and standard applications like maps.google didn't work at all, but the fee was 10 euros/hour (and the minimum time was half hour). When I complained, the person responsible at the reception desk replied that it was not their business and that I should talk instead to the internet provider company, although I had bought the ticket at the hotel desk 20 minutes ago (of course they didn't offer the money back!). Not the kind of answer you should expect at a 4* hotel.
Very nice and helpfull staff, hotel has his comfort but I would classify it as 3 stars. Architecture and decoration are old fashioned. But all clean and in renovated style. The breakfast is excellent and value for money 8,50 euro´s
nice for kids they enjoyed the shows and mini club indoor pool was closed
Very clean Hotel, freindly helpful staff, wide choice of food value for money, easy access to beach activities available if you wanted to participate. Excellent stay.
location, modern spacious rooms
excellent breakfast sometimes the people at the reception could be smilier
The location was excellent and the hotel very modern and comfortable. The champagne breakfasts were excellent! The bar shut at 11 p.m. which was a shame.
great location for city break only one small lift
clean,good sized room . central Palma location . good choice of coffee and mineral water in the bar Noisy if street facing , very poor gym . Limited restaurant choice with patchy service
Good facilities, good location and helpful staff. Loved the modern and conceptional style/layout. The view from the room window (a rear courtyard facing room) was very limited which made the room feel dark. These 'courtyard' facing rooms would benefit from some additional lighting.
An interesting hotel to stay in, with lots of art displayed including in the rooms. The breakfast and location was excellent.The spa was a nice addition after a long day. The price is fair The air conditioning started leaking and although we informed reception, nothing was done about it before we had checked out. The staff loose marks because of this as do the marks for cleanliness (which were otherwise good).
Nice, clean hotel with impressive modern decor. Comfortable beds with a good quality linen. Nice bathroom. Good location. Price I payed on booking.com was 30E higher than charged by the hotel to "off the street" customers. No parking offered.
Cleaniness of the rooms Bar was very expensive
lady in the room next to use, were very noisy!!!
it was close to the beach, Zanza bar is close to the hotel too No fridge unless you pay, internet is expensive and very slow computers, lack of english that staff speaks, the variety of food during breakfast, parking is not free but parking outside on the streets is free
I liked everything about it,the staff are very friendly and helpful.I have stayed there several times.that speaks for itself. I really cant think of anything i dislike about it.I will be returning in May with my husband and i look forward to being there again.
The food, the pool and facilities and staff were very good. Recommend this hotel to anybody
Location Staff not helpful.
The hotel is in a great position on the promenade and within a few minutes walk of a lively street with various bars with live entertainment which we used as the entertainment in the hotel didn’t tempt us to stay in. We had a very nice room overlooking the pool with a double and single bed and lovely tiled bathroom. We never had any problem getting a sunbed at any time of the day. Lots of choice of food at breakfast and you could get freshly cooked eggs or omelette. Evening meals could be rather repetitive but there were choices and there was freshly cooked meat and fish. The food at the buffets did tend to be luke-warm. Not many English people there, I would say most were Spanish. Santa Ponsa is a very pleasant resort and it is easy to catch the local bus to Palma, Paguera and Puerto Andratx.
Very good hotel, excellent central location, near to the beach. One of the cleanest hotels i've ever stayed in. Lovely big pool. Friendly staff. Because there were a lot of spanish guests there, TV programmes on hotel screens were always in spanish, but no problem as many pubs in resort screened sporting events in English.
the location is great ..right in front of the beach, shops, bars, 20 min to palma, helpful reception, great food, stayed on half borad and was well worth the money..great stay! theres only german and spanish channel on tv there is one english channel which is sky news, and its always repeating the same thing every day.....could add more english channel n french maybe..
excellent location, acceptable food, friendly staff, but overall amazing value for money. I would definately stay again and have already recommended this hotel to others Half Board evening food was not too my taste.
Very good quality 3 star hotel. Excellent bedroom, extensive buffet and convenient for beach. Only got a partial sea view.
could not fault it ,room spotless ,cleaned every day,pool was wonderful,no noise ,but it was out of school holidays,reception sfaff helpful,plenty of choice at the buffet meal service.pool bar was little expensive but i guess you would expect that.small problem on arrival,we had sent e mail to book sea facing rooms but allocated side rooms,said they hadnt received e mail,however we did eventually get sea facing rooms,so all was well.
Good clean comfortable room my only coimment is TV stations are poor especially english stations and I would like to have a tea & coffee Making facilities in room. No I would highly recommend it as Good value for money
I guess you get what you pay for. Ant infested room. Next to really noisy pool area. Full of worst type of yob holiday maker
Excellent breakfast, good location, close to the bus station and 1 minute from the beach. Friendly staff. Even though the room was clean, it is very small and the bathroom does not have a draining hole. Thus, after shower you will have a small pool in the bathroom.
the hotel is so close to the beach and all amenities,and the staff are very helpful and friendly,the hotel puts on entertainment each day and night ,it's suited to an older customer base but we enjoyed our stay very much so much so we are returning in a few months
the food and the staff of the restauran are very good and the maids are kind, and they really clean the room. the intertainer staff are excellent they really do there work ill would give them the star that the hotel needs. the beds are too hard it's not comfortable to sleep on, the reception staff services are poorly. the TV are too small and too high to watch and few english spoken station.
The pool and playground area was excellent. And it was nice to be so close to the beach. Very convenient to the airport and worked out great to stay for one night, I wouldn't have wanted to stay any longer. Breakfast wasn't super, while the lobby and pool area was very nice, the rooms have not been redone in a while, fine for one night.
the relaxed feeling we all had my daughter was badly sunburt even though she used a factor 50 and the lifeguard would not let her wear a t shirt to cover up he said for safety reasons but there wasmore danger from the inflatable bed and balls in the pool
The relaxed atmosphere
the staff, the loction, the entertainment good and no lager louts.Swift check in. In the dinning room the tables are too colse together.
Very close to the beach and tourist attractions. Very helpful reception staff.
The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.