Overview

The Condado Plaza Hilton

999 Ashford Avenue, San Juan 00907, Puerto Rico
+1 787 721 1000

฿ 5,693+

Overall guest ratings

7.9/10 Good
Based on 2,243 reviews

Review highlights

  • 9.2
  • 7.4
  • 5.4
  • 5.0

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    Enjoy excellent amenities, spacious accommodations and a breathtaking oceanfront location in the heart of San Juan, at the Condado Plaza Hilton hotel. Just minutes from the shops, restaurants and vibrant nightlife of the desirable Condado area and the charming cobbled streets of Old San Juan, this stylish San Juan hotel is just 7 miles from Luis Muñoz Marín International Airport. Enjoy easy access to leisure options and attractions, including golf, water sports, museums, historic sites and the magnificent El Yunque Tropical Rain Forest. Relax on the balcony of your spacious guest room at this elegant San Juan hotel. Feel at home with a range of amenities, including WiFi, an ergonomic desk and a refrigerator. With 19 flexible meeting spaces and attractive outdoor areas with panoramic ocean and lagoon views, this beautiful hotel in San Juan is ideal for meetings and weddings. The 24-hour business center and expert team of professionals will also help to ensure a flawless event. Enjoy tempting dishes from around the world in our inviting onsite restaurants, cafés and bars. Must experience Pikayo, Chef Wilo Benet’s award winning fine dining restaurant. Energize in the 24-hour fitness center, featuring a sauna and steam room, or relax with a dip in one of four outdoor swimming pools. Kids can play in the activity room, equipped with a Wii console and oversized games. Lounge on the soft white sands of the beach and enjoy a variety of water sports, including kayaking, paddle boarding and snorkeling at the “taino”themed reef park.

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    Hilton

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Casino
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Beachfront
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 2,243 reviews
    • 9.2 "Terrific location."
      9.7 "97% enjoyed the restaurants & bars nearby."
      9.8 "98% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to shopping."
      9.3 "93% liked the proximity to sightseeing."
      8.5 "Easily accessible by car, said 85%."
      9.8 "Good access to the airport, said 98%."
      9.5 "City centre within easy reach, said 95%."
      10.0 "Near to public transport, according to 100%."
    • 7.4 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.8 "78% said the recreation staff was great."
    • 6.1 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
      5.8 "Beds were acceptable for 58%."
      6.3 "Only 63% found the balcony ok."
      5.6 "56% thought the kitchenette was ok."
    • 5.6 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 5.4 "Average cleanliness."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.0 "Vibe was decent."
    • 4.2 "Value below average."
      2.8 "The price was too high for 72%."
      0.0 "100% said beverages were too expensive."
    • 2.9 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 1,121 reviews
    • 8.8 "Location is great."
      9.6 "96% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
      9.2 "92% liked the proximity to sightseeing."
      9.4 "94% liked the proximity to shopping."
    • 6.9 "Service is ok."
      6.3 "63% said the reception staff was ok."
      6.4 "Only 64% thought the service was professional."
      6.8 "68% said the concierge service was sufficient."
    • 6.0 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      5.4 "Only 54% said rooms were big enough."
      6.6 "Only 66% found the balcony ok."
    • 5.5 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 5.2 "Average cleanliness."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 5.0 "Vibe was decent."
      2.7 "73% criticized the unstylish hotel."
      5.0 "50% considered the lobby entrance to be so-so."
    • 3.8 "Value below average."
      2.7 "The price was too high for 73%."
    • 3.1 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 874 reviews
    • 9.2 "Terrific location."
      9.8 "98% appreciated the closeness to the beach."
      8.5 "Easily accessible by car, said 85%."
      9.4 "94% liked the proximity to sightseeing."
    • 7.7 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 6.4 "Breakfast is mediocre."
    • 5.4 "Average cleanliness."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 5.2 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
      6.0 "Only 60% found the balcony ok."
    • 5.1 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.0 "Average amenities."
      4.7 "53% thought the building wasn't nice."
      4.3 "For 57%, the lobby entrance was sub-standard."
      1.3 "87% thought the facilities needed updating."
    • 4.9 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
    • 2.6 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    7.2 Good
    Based on 89 reviews
    • 9.3 "Terrific location."
    • 7.5 "Good service."
    • 5.3 "Rooms are ok."
    • 4.2 "Value below average."

    Overall rating

    8.2 Excellent
    Based on 157 reviews
    • 9.1 "Terrific location."
    • 7.3 "Good service."
      8.3 "83% found the staff to be very friendly."
    • 6.2 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
      5.4 "Only 54% said rooms were big enough."
    • 5.8 "Average comfort."
      5.9 "Beds were acceptable for 59%."
      5.4 "Only 54% said rooms were big enough."
    • 5.3 "Average amenities."
    • 5.2 "Average cleanliness."
    • 4.1 "Value below average."
    • 3.1 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews

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    nice hotel
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