Overview

Sheraton Old San Juan Hotel

100 Brumbaugh Street, San Juan 00901, Puerto Rico
+1 787 721 5100

฿ 5,535+

Overall guest ratings

8.2/10 Excellent
Based on 2,007 reviews

Review highlights

  • 9.3
  • 8.5
  • 6.6
  • 6.4

Good to know

  • Comfortable beds
  • Spacious rooms
  • Wonderful sightseeing
  • Great shopping

Nearby

    show all

    About

    The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

    Less More
    Starwood Hotels

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Designated smoking area
    • Storage available
    • Wedding services
    • Terrace/Patio
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 2,007 reviews
    • 9.3 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.6 "Easily accessible by car, said 76%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      9.6 "96% said the concierge service was amazing."
      9.7 "97% said the recreation staff was great."
      7.1 "71% said the booking process went smoothly."
    • 7.2 "High comfort."
      7.9 "79% said the beds were comfortable."
      8.1 "81% thought rooms were spacious."
      8.9 "89% liked the big bathroom."
    • 6.8 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 6.7 "Breakfast is mediocre."
      5.3 "Breakfast prices were ok, according to 53%."
    • 6.6 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      6.0 "For only 60%, the bathroom was ok."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 6.4 "Beach is so-so."
    • 4.9 "Wellness & sports facilities were not very nice."
      3.2 "68% didn't like the fitness area."
    • 4.8 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      3.1 "For 69%, the lobby entrance was sub-standard."
    • 4.7 "Pool is below average."
      1.0 "Dirty pool, said 90%."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 1,264 reviews
    • 9.1 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      7.8 "Easily accessible by car, said 78%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "Good service."
      8.7 "87% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 7.6 "High comfort."
      8.4 "84% thought rooms were spacious."
      8.0 "80% said the beds were comfortable."
      9.1 "91% liked the big bathroom."
    • 6.9 "Beach is so-so."
    • 6.7 "Breakfast is mediocre."
      5.4 "Breakfast prices were ok, according to 54%."
    • 6.7 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 4.9 "Value below average."
      2.6 "The price was too high for 74%."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
      3.2 "For 68%, the lobby entrance was sub-standard."
      2.2 "78% complained about the elevator."
      1.1 "89% thought the facilities needed updating."
    • 4.5 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      3.2 "For 68%, the lobby entrance was sub-standard."
    • 4.5 "Pool is below average."
    View all review categories

    Overall rating

    8.4 Excellent
    Based on 582 reviews
    • 9.5 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 6.8 "Average comfort."
    • 6.5 "Breakfast is mediocre."
    • 6.4 "Internet is average."
      5.7 "57% thought the wifi quality was ok."
    • 6.2 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
    • 4.8 "Pool is below average."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.5 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 4.5 "Wellness & sports facilities were not very nice."
    View all review categories

    Overall rating

    8.0 Good
    Based on 160 reviews
    • 9.3 "Terrific location."
    • 8.1 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 7.7 "High comfort."
      8.1 "81% said the beds were comfortable."
    • 6.8 "Rooms are ok."
    • 4.7 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
    • 4.5 "Pool is below average."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Comfortable beds"
    "Spacious rooms"
    "Wonderful sightseeing"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    san juan
    old town
    great hotel
    cruise ships
    cruise ship
    great location
    free trolley
    ships come
    rooftop pool
    pool area
    right in the heart
    hotel great spot
    cruise terminals
    great view
    great place to stay
    hotel was great
    location of the hotel
    extra days
    hotel in great location
    city view
    great location right
    cvs right
    power outage
    service fee
    More
    More

    Photos
    Map

    Map

    Close