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the cleanliness and uniqueness of the room and facility
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
It's super clean, the staff is friendly, the rooms are nice, there is a hot tub, there is a gym, the mattress is phenomenal -- best night of rest, it's quiet, it's in a good location for restaurants/shopping. It's a good stop if you're in the area. No complaints.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
Very comfortable room. Close to shopping and great food.
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
Employees were very friendly and helpful. The location was great! Nice hotel for the price and location. The chair in the room was a little dirty.
In town for Dave Koz concert at Villa Montalvo. Great service all the way around. Made us feel welcome as soon as we walked in. Would definitely stay there again. Only thing missing: not enough towels and pillows could have been more comfortable.
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
We had an unexpected overnight stay in the area and saw the positive hotel reviews online. Modern updated lobby, clean. No frills room. Near freeway but feels secure. Across parking lot from a couple of chain restaurants. In the morning, staff gave recommendation for super breakfast location down the road. Very pleased overall.
yes there were a lot of noise during the night (of other guests)
Nice rooms and very friendly staff
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.
Proximity to buisiness event; quiet Resturant not open
Staff was fantastic and the hotel was very nice