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I liked that it was really close to everything, we walked everywhere and got to see everything we wanted so that was really convenient. They had construction going on, yes they did stop at 5pm but it would have been since with out the noise.
Atmosphere, Location. A/C is perfectly setup. Great Shower/Bathroom combo Room next to the ice machine and elevators was rather loud. Pillows felt used and hard. Bed was not comfortable.
We liked the friendly staff. Rooms were clean and comfortable. I would definitely come back and stay with my family .
bar and restaurant were closed rooms were nice
Beds are comfortable and is in a good location. Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside
The Japanese decor is calming. Nice neighborhood, walking distance to nice restaurants. Room is oddly designed. TV not easily viewed from bed. And the bathroom is not typical -- I think it has a Japanese influence so perhaps it is a comforting design for those familiar with Japan, but for others it seems strange. A deep thin tub with shower, no shower curtain, then the sink in a middle area that has wall to wall carpeting, and then the toilet in another room that you have to step up and over to enter.
- Very pleasant check-in experience - Attractive lobby - Attractive rooms - Nice area of town - Decent rates - Exercise room is about what you'd expect from a hotel - Free WiFi is slow, urges you to "upgrade" for a fee
Location, & staff. Carpet in my room smelled.
The staff were the most friendly and helpful of most of the hotels I've expetienced. We stayed there due to a close relative being in Cal Pacific Medical Center unexpectedaly from out of the area. They were so accommodating and extended our stay when complications arised. The restaurant was great and we loved Bill the bartender. We never felt like we were not welcome. The shuttle to the hospital was invaluable and saved us money in extra parking fees. I would not hesitate to stay here again under similar circumstances. We also enjoyed the restaurants in Japan town. They were wonderful. The only thing we didn't like was the road noise in the room. Our home is in an area that u Is extremely quiet so we are not used to city noises. Mew have traveled extensively and stayed in noisy cities where hotels are much quieter. I must say we are more sensitive to noise so take that into account. We would stay there again if we needed too.
- Quiet location - Deep tub - Free wi-fi
We had a great view. Parking was reasonable, and actually pretty easy on the street for our friend who visited us. refrigerator in the room was nice. pretty spacious room. Walking distance to great restaurants. A bit of a far walk for a nice cup of coffee. same for a bottle of wine. lobby was a little boring and they charged for the faster internet even in the lobby!
Very well located...professional staff, very clean and friendly hotel. Japantown is the best and safest way to discover San Francisco. Free Wifi and lcd Tv: Simply perfect Rates are excluding taxes and city tax, so please pay attention to final total
Fun design, good food at Mum's restaurant All was good.
professional staff and great place to stay within walking distance to great restaurants. need more space for personal items and better lighting in bathroom
This was the first time that we stayed in a hotel in such close proximity to Japantown and we were not disappointed. The feel of the hotel was that of a boutique-style hotel where the staff was very attentive to our needs. The decor of the rooms were nothing that we have seen before and was such a pleasant surprise. We would definitely recommend this hotel to other travelers to the San Francisco area.
The newly renovated rooms are nice, large, and clean, but the lack of hot water (with no notice) was unacceptable. Despite calling ahead to ask whether we would be affected by the ongoing renovations at the Buchanan, and being assured we would not notice a thing, we had no hot water during our stay. We weren't informed that the hot water had been shut off until the morning after we had checked in, after two unsuccessful attempts at a shower.
Went to the front desk to ask for plates and cutlery for a birthday cake I had picked up for my girlfriend. Mind you, this was during the complementary wine/sake happy hour in the lobby. She said she could get that together for me, and returned to us sipping sake with plates, flatware, birthday wishes and a bottle of Champagne!! That's hospitality. Thank you all.
Very nice and modern rooms with Manga on the walls - perfect!
Hotel Tomo is close to restaurants, it's convenient and decent. Traffic noise.
Funky modern design, good location for Japantown. Nice view Check in was slow and room is pretty spartan, if "funked up" with Japanese kitsch. Although we ordered a King we got two small Queens
The shower provided NO hot water
The rooms were clean and comfortable. Friendly staff. Nice morning breakfast to start the day. Love the cozy and warm ambience. Hope to stay again on a future trip.
Courtious staff, reasonable price and good location
The staff was very helpful and courteous. The downstairs common areas were very spacious and comfortable. The complimentary Internet service did not quite reach my room - the signal was weak and therefore I was unable to conduct any electronic business.
The room was large as was the bed. The sheets and pillows were fabulous. The decor is totally themed Victorian but with modern bathrooms and TV. I moved to a back room which was very quiet. Staff was helpful. Breakfast included was fine - even had a fresh waffle-making machine. Originally I was in a room on the 2nd floor facing Sutter Street which was noisy so I switched to a back room that was quiet.
the location, the staff, the decor, other guests The darkness of the room facing a wall across a narrow space
coziness in the hotel, fireplace on, 4 pm sherry time
I loved the location, and overall appearance of this hotel. The staff was awesome. I enjoyed the tea, and coffee, and continental breakfast. The beds had plastic liners which were noisy when rolling over or changing positions.
Very accommodating staff. Pretty central location with decent breakfast options. Afternoon sherry, tea and cookies enjoyable. No fan in room so needed to open windows for air movement and then had some traffic noise. Better bedside lighting for reading. Maid service was just ok but not through.
Queen Anne is a beautiful place to stay in San Francisco. The staff and service were great. The location is the best I was able to walk and enjoy the many scenes of San Francisco. I love the history of Queen Anne and love that they have the history printed out for you to look at. I also love their tea, sherry and treats that they give out at 4pm every day. It was great to wake up and enjoy breakfast in this wonderful establishment. I hope to visit again soon. Wish they had bacon for breakfast. The smell of bacon gets me up in the morning.
The staff was very helpful
My wife & myself stayed at Queen Anne for 5 nights during our trip. We are so pleased with the service. Although it is like an old historic house, everything is tidy & clean. Giving us a feeling of warmth & like home. Furniture & things are all like antique. Roberto and Rita, the concierge was superb giving us very very good recommendation & always helpful tips. People there were very nice & friendly, the kind that we couldn't get from those chain hotels. Will certainly stay there again next time we visit San Francisco. Cheers, you guys at Queen Anne are great.
The place really has a charm, and the moment you walk through the door you feel like there is nothing the staff won't do for you - and do it with a smile. It is very cosy and welcoming. The afternoon tea/coffee/sherry and cookies is a lovely touch too. Also, the cinnamon scent throughout constantly made us stop and sniff appreciatively. There weren't a lot of restaurants nearby - but then again, the ones that were close were lovely (especially the Persian).
It's like you're really staying in someone's mansion! The feel is not like you're in a hotel but in a fancy home. I liked how quiet it was, and tables to use downstairs. Also loved how big my room was with a desk I could use! Most hotels these days dont have workspace. Loved that there was a fridge in the room but the microwave was downstairs in a kitchen area so you ate down there - that way the room didn't smell. Couldn't figure out the thermostat
I really like the old-time feel of the building and it has been very well maintained. The office staff were kind and helpful.
the late check in at 3pm. it would b nice to see that info somewhere. i could have missed it though. Earlier check in would b nice. Otherwise nice place.
Could be a nice place, but shower did not work at all.
Loved it, can't wait to go back
How unique it is... Rooms small but well organized and works.
Very artistic No airconditioning There is only one elevator. Can get busy.
The bed was comfortable and the old school feel It is an old hotel in need of upgrades, Overpriced because of the conference I was out, 30 mins from Moscone center.
Rooms were clean and staff was helpfull. Reminded me of a quaint European hotel Staff was disorganized, restaurant was expensive, no air condition.
The decor was magnificent. Only problem was in the bathroom the shower was either too hot or too cold. The temperature is difficult to control. Also, they don't offer complimentary breakfast that you would get at a normal hotel. Plus the parking fee was $35/night which was definitely out of our budget. It was convient in location because it's only about 15 mins from fisherman's wharf and 10 mins from Chinatown. I would say my experience was alright with the hotel but I wouldn't stay at this hotel again.
Furniture, decoration and bath tub old style . very comfortable in general. The lobby,bar and restaurant beautiful ! Some more maintenance in room, one curtain not working properly, one light not working, fridge a bit noisy and one spider in one corner of the ceiling
Good appearance and style Small room for the money and no AC.
The friendly staff and antiquated-design style. The bathtub was leaking water.