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The location and our room size No complaints
Liked the location and how nicely appointed the hotel was
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Mood Took too long to check-in
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
It was clean, well-appointed, in a great, central location, comfortable & staffed with friendly, welcoming, helpful staff. They even had a phone/MP3 dock w/ speakers & alarm by the bed, which was really nice & handy. As with most SF hotels the price is a little steep, but more reasonable than many. The cable cars were a little noisy, but didn't really bother us. Valet was over $50 for 24 hrs, but that's kinda how it goes in SF.
Great staff, newly remodeled rooms and location was perfect. Nothing
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
attitude of all staff, location excellent, quality of room and facilities, views from rooftop lounge and bar
staff was friendly and very accommodating. i had to launch my business this week and ended up here for 3 nights, was just a beautiful hotel and great staff. only complaint was someone charged our room for a dinner at the top of the mark and had to explain i hadn't even been up there. i had a dinner receipt from a restaurant from around the corner but the desk person believed me and didn't require viewing it. would definitely stay here again.
The breakfasts were superb. Food selection was quite extraordinary. The view at the Top of the Mark is marvelous. My wife and I found no reason to dislike anything.
Courtesy of the staff! Parking is pricy!
Little bit too old The bed is great to sleep on.
Nice location. Courteous staff. Checkout not efficient.
The Mark Hopkins was a great find. Nob Hill location away from the tenderloin area, which can be slightly seedy area. Recommend this hotel for comfort and luxury,location. Clean rooms, helpfull staff
The bed was meag comfy Noises from the plumbing- I wouldn't normally comment and thought others were perhaps exaggerating but it sounded and like an earthquake in my room! The walls were vibrating and lights shaking when other folks were using their shower in the rooms above. Not good.
Great location Parking costs
Nice and attentive personnel. Quality food. Having to pay for Internet. No phone in the lobby to make external calls. No service for coffee in the lobby.
I originally was trying to book this hotel via the QANTAS website however they had problems, so I rang the hotel direct and they were most helpful. Not only did they book me in, but they beat the original price and converted it for me to $AUD for my small brain. I drove to SFO from LAX - on arrival bell hop service was excellent, didn't miss any bags or jackets that were in my car. Stayed in the main building - Fairmont Queen room Clean and tidy Free WiFi BathTub Excellent staff Late checkout Food selection and room service Tonga room is a must see Location very central to anywhere you'd like to be in SFO The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers
Location Parking at $65 a nite is outrageous There were no blankets in the room so I asked for some they came an hour later. I had to call 3 times to get service. Wifi was $14 a day not free. Coffee in the room was poor. U would think they could provide quality coffee. Paper was delivered to some rooms but not ours
Very luxurious and clean. The staff was friendly and helpful, especially the management. When things went wrong, they were accommodating to benefit me for the inconveniences. Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.
The view is amazing in the linens were very comfortable Valet parking is a bit steep in price
Comfortable beds. Great location. Nice staff. Beautiful decor. Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.
Room was large & I only had a queen. Bed, pillows & sheets all very good. Hotel is dated but some would call that charming. My robe had stains on it.
Reputation was indeed lived up to ...better than I expected Cost of overnight parking
The staff was both professional and warm. The room was immaculate, the view breathtaking, and the beds are phenomenally comfortable. A truly memorable stay. If you are looking for something sleek and modern this is not your hotel. Food and drinks in the hotel itself are not good value, especially given the wealth of foodie options in SF.
Wonderful time here no bad experiences Totally preference but the beds are too soft and frankly the food is over priced for the quality. It's clear the food has not been under a real chefs direction for a while but these are relatively minor complaints
View, room, service
Perfection... However, I was very surprised that the ice maker on our floor did not work, and there was a chocolate wrapper on a table by the elevator for our three day stay??? With all that opulence, did not get that???
The fairmont has maintained the old style luxury without cutting corners. Fantastic staff, location and NO TOUR BUSSES!!
Room is not big, but really clean. Free internet access, and staffs are nice and helpful. Location is great!
Very helpful staff
new feather bed was nice and comfortable. . . would have appreciated feather bed not slipping off the mattress though
Perfect location. friendly atmosphere. Yes! You can hear your neighborhood. and single room was that smaller than I expected.
location, friendliness of staff
not too big, good atmosphere, located in the center of the city, free internet, free newspapers at breakfast I think the breakfast could be more diverse: now mainly sweet (muffins, danish croissants, etc.). I usually went for buttered croissant and fruits, but I would have liked some cheese or ham...
The hotel staff were nice people. The bed and pillows were awesome! No safe box, no minibar / mini-fridge, cramped room.
Great building great stuff
Hotel staff was very accommodating. The rooms and the hotel itself were nicely decorated. The location was within walking distance of restaurants, shopping, etc. This was a great value - especially for San Francisco and such a nice hotel. The room was small, which we anticipated, but it was adequate. I would have liked some healthy cereal options at breakfast.
Location,interior design,cleanliness,staf was very helpful
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
Getting upgraded to a suite at no cost. Kind of loud from street noise
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
Location Windows did not open (Fresh air)
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Location and sercice Internet access no
Not my favorite bed.
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
Wine and cheese reception. Location. Room decor.
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
Desk service, cleanliness, wine and cheese, coffee and fruit
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
Close to shopping and away from touristy areas like fisherman's wharf.
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
Location is perfect and room was a good size
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
wonderful service from all employees
Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.
I had a really great first time experience at this hotel. One of the things that I liked about this hotel is that you don't feel like you're staying in a San Francisco boutique hotel (aka tiny, narrow walkways, tiny lobby's). I've been to SF a number of times and stayed in boutique hotels and after a while they get kind of eh. The JW Marriott was fantastic. It was clean, in a great location, and every one was helpful. The bathroom was very luxe, which is why I chose this hotel versus the Marroitt. I used the gym in the morning and it was clean and had your standard requirements for a gym. I would def recommend this hotel to others! I was a little bummed that our drain didn't close. I wanted to take a bubble bath but wasn't able to. I would have complained but we were only staying for one night
Super location. Nice staff. Clean. Internet not free. Public internet stopped working when I tried to use it
Fabulous hotel, fabulous location, great staff
Quality of service provided, location of the hotel & value for money None
the hotel has a relaxed style with the trappings of luxury. Most of the staff were extremely friendly and helpful and made us want to return Some of the check in staff were rather aloof and unhelpful
Nice, helpful staff, old world charm, beautiful view from our room in the 6th floor. Nob Hill is not as central as other hotels.
The staff were exceptional, attention to details superb. The rooms were beautifully appointed. The location of the hotel to the theater district and Union Square is very convenient. I will definitely stay there again.
The staff is friendly and willing to do anything to make your stay perfect. Room service is fast. Parking valets are always available. The bar/restaurant is a wonderful place to unwind at the end of the day or drop in for a night cap. I love this place.
Loved the charm of the Hotel. Wonderful huge bouquet of Lilly's in the lobby. The staff was knowledgeable and friendly, especially the doorman!! Very informative!! Our room was clean, large and so comfortable. Yes, the windows do open and it is so nice! The location was perfect!
Fantastic as Always
Really enjoy the Huntington. Professional staff and also provided a courtesy upgrade.
The staff were phenominal! No better way to end the day than to sit down in the lounge and listen to the piano. All around beautiful hotel.
We loved the size and layout of the room. it was so much larger than most "big city" hotels. Also, the location was excellent.
The hotel is well located, just one block from Union Square and its huge departament stores (Macys, Bloomingdalesm Saks etc) and boutiques. In Union Square there's a sightseeing bus stop, so it's easy to go to other points of interest. The room was good, large and clean. There was a microwave oven, a frigobar and cafeteria on a corner. There was some noise, it seemed to come from the hotel itself, like an extractor fan or something like that.
Location is perfect, steps from Union square, local music, theater and shopping. Price was very good. Two complaints although minor would have been easy to fix. The room had a coffee machine with packaged coffee but house cleaning forgot to leave new coffee packets for Sunday morning. The car was valet parked in the garage for the weekend but it was returned with some very minor new scratches on the drivers door.
Localization is awesome, close to transportation, restaurants and theaters. THe staff is very polite and willing to help. The breakfast could be better. It seems the hotel doesn't care about offering a good breakfast. That was the only thing that wasn't better than what I expected.
Friendly and helpful staff. Comfy bed.
I like being in the Presidential Suite.
Location was suberb being 1 block from Union Square and so convenient to all modes of transportation, theater, shopping, restaurants. Can't be beat.
Very central hotel, close to everything, very helpful staff, nice room there was no pool and the hot tub was under renovation
Location was very desirable. Close to Union Square, but not right on Powell Street. Also, club level lounge and fitness center were nice. Even on the 10th floor, the street noise on Saturday night of our stay could be heard through closed windows.
The staff was very friendly and helpful. The bed was super comfortable. The location was perfect. Noise from the nightclub!
Best location for the money. Large rooms, great staff and always neat and clean. Fine for me, but only have large King bed. Could be problem for some. There is a pull out sofa, however.
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
Customer service was outstanding.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
Happy Hour in the hotel bar with "Ricky" and live music, very fun
extremely friendly and helpful staff, room cleanliness, location in union square area rooms small, but most likely the norm given the area
Beautiful art deco decor, and great location - and especially great to be welcomed each evening in the bar with a glass of wine! A great feeling of hospitality in the hotel. Front rooms can be a little noisy with street traffic.
Hotel staff were friendly and helpful, the room was charming. Free tea and coffee downstairs every morning was a great bonus, and the bar had a nice cosy atmosphere for a nightcap - it didn't feel like a hotel. My room was at the back which meant it was quite quiet which I believe is hard to find in the centre of town. Perfect location for transport everywhere. The coffee shop attached to the hotel served terrible coffee!
Very helpful at the front desk nothing was a problem. Booked a car to the airport for us. Bonus is happy hour with the other guest each evening.
the honour bar - i like that they trust you. The front desk welcome style. Assistance with familiarising ourselves with San Fran. Ease of car being taken and returned for parking. didnt love the art in our room but know that is personal taste.
Good location Price relative to similar accommodation
our hotel was a very luxurius hotel witch din't cost mutch money
A very omfortable hotel, close to transport, restaurants, shopping, tourist activities. Very happy with it. n/A
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
The hotel was fine. We did ask the staff for a quiet room, but instead got the (probably) most loud room. At the end of the hallway with aircon machines or what ever running all day/night making a lot of noise. The guy at reception said they stop at 10pm but they didn't. So he lied which I don't apreciate. For the rest reasonable hotel for the price. The man that checked us in, lieing about the noise in the room.
The best part of the stay was the convenient location to Union Square and the affordable price. When we used the valet parking (the only option for parking a car, and a pricey fee over and above the room charge), they assigned the car to the wrong room number, so at checkout time there was confusion and wasted time.
Central to Union Sq and cable cars. Easy transport very close to all other SF attractions. Very reasonable proce for all day valet parking
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
Its proximity to the event I was attending. Noise levels high.. Internal/external
The room was big by SF standards. All the staff we encountered were very polite, warm and attentive.They also accommodated my request for a quiet room off the street.they have valet parking and real room keys(when do you see that?).It was a nice old hotel with a very good location.
close to union square
Very run down and supprised it was on booking.com as we have always had great hotels in the past this was very poor, very old and outdated in urgent need of a make over, rooms were very tiny and the bathroom was a joke would never stay here again, apart from one young lad on the desk the rest of the staff were as old as the hotel, very rude and unhelpful,if we had been staying in san francisco for any lenght of time we would of checked out and found a different hotel.
Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.
It was very convenient for Union Square, theatre district, shopping etc. The breakfasts were more than adequate, the pub atmosphere at the end of the day was very relaxing and very friendly. There was nothing to dislike, a little old fashioned, but for 2 oap's from uk was fine.
The position is good being close to Powell St and cable car and good restaurants. The hotel was quite pleasant but not at all as depicted on its website. The room was basic, quite run down and did not represent value for money spent at all and also had a very unpleasant smell which we needed to mask.
Very comfy bed and pillows. Free in room safe. Hotel staff were very understanding when we asked for a quiter room away from the road. We were given another room the very next morning. All of staff we encountered were extremely pleasant which we value very highly. Rooms slightly on the small side but it is a town house hotel so not too much of a surprise and how much time do you spend in your room when there is the whole city of San Francisco on your doorstep?
I thought the location was perfect and I easily walked or caught a cab for my destination. I traveled from Massachusetts and arrived around 2 PM. My room was not ready and they told me to come back in an hour. I also thought the bathroom was very small. My husband is 6'2" and I was glad he was not with me because of its size.
Centrally situated for most city attractions. Staff generally helpful. Nice free wine reception each evening. The breakfast was poor. Muffins and a drink taken in the lobby does not compare favourably with other hotels. Also expensive for what it was though USA taxes seem to contribute considerably to the high cost.
The location is excellent. Close to Chinatown, Union square & the Powell St cable car. Friendly atmosphere with the wine tastings! & Free WIFI in the room--brilliant! Everything was fine.
proximity to union square and other great restaurants and sites are a plus. hard to control room temperature..and bathroom needs to be updated
location, professional staff, nice facility no
The staff I was disappointed in the room as we only had a shower in a very small area. I didn't realize the bathroom was like that, I would have rather had a full bath, it was a bit wierd the way it was set up and the lighting was not good. The room was a bit tired and needed some redecorating. The location was good and staff as I said was wonderful and very accomodating.
Good location, very close to tram + Union Square. Clean hotel, helpful staff. Complimentary winetasting every evening. Breakfast was a small table in the lobby with muffins + coffee/tea.
Great locaiton - although you do have to walk up the hill - but that's just San Francisco. Rooms are spacious and overall it's great value Some (not all) of the hotel staff are miserable and unhelpful - it's a shame as the other half of the staff are great.
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
The attention to detail regarding the comfort of the bed, the quality of the bed linens and pillows was evident and appreciated. I slept very well even though my room faced Post Street. The hotel is old and staid. Only so much can be done to mask this fact. I was disappointed and amazed that the "soaking tub" of the room description was in fact just an old bathtub. The continental breakfast included in the club level rate was very adequate, but required going to the dining room, not the 4th floor club level lounge per description.
great location. nice staff, excellent service, available communication (internet, phone) The parking is too expensive, and there was no breakfast in the deal
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
Daily greetings from the hotel staff. Very helpful concierges. Housekeeping not being stingy with towels. A restaurant on site.
The staff was amazing. We also had every comfort at our fingertips without any pretentiousness or high prices.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
The staff is very friendly and helpful Poor ventilation in bathroom