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Location close to Muni and decent value for the money. Internet connection and speed could have been better and faster. Too many disconnection and slow at times. It will be nice to have dedicated area for free breakfast, instead of to go and have it in your own room.
Great place! Location, value and friendly! Will be back!
Quick cab to union square, had cute diners and deli's right across the street. Great hotel if you're looking for something affordable but clean and near the heart of the city. We were only there one night and barely in the room so we weren't looking for luxury. Breakfast was just a few items, but didn't affect us at all.
Location Everything else. Possibly the worst motel i have ever stayed at.
..... 1. Thin walls, could hear neighboring rooms conversations clearly. 2. cockroach in bathroom. 3. when my travelling partner tried to return to the room after visiting with friends the key card did not work. I was not there but the friend walked him to the hotel. This was 9 hours after checking in. The attendant was rude and refused to rekey the card without an argument then a scolding after. Ridiculous.
Front office staff very friendly. Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.
Cheap, good location. No bedbugs! While I was there, a car got broken into in the parking garage- right next to my car. Their window was broken and someone stole their expensive luggage.
Location Friendly staff Only one elevator Limited parking space
Good location Staff was rude. They made my wife cry.
easy check-in/check-out, free parking (don't mind double parking & surrendering keys), convenient location. walls too thin, can hear neighbors loudly outside the door. didn't mind the city/traffic noise since its, in fact, a city (duh).
The hotel accommodated free guest parking for every guest. Compared to other hotels the price was lower,. San Francisco is expensive though. Many guests smoking in front of their rooms. One person even had laundry hanging by their door.
Location close to most everything
I love the breakfast. Not much I can say bad.
The room was clean, good view (we could see the Golden Gate Bridge from our 6th floor room). The staff was very friendly. Parking garage spaces were tight but adequate and a good value at $26 per overnight parking. If you are a light sleeper, this place probably won't work for you. It was very noisy, outside and inside. We could hear traffic, sirens, and even people talking outside on the street at all hours. Two homeless people on the sidewalk had a loud argument at 5 a.m. regarding a space they wanted to claim for the day to solicit donations and we could hear them quite well. In the room next to us we could overhear their conversations even though they weren't talking loudly. The walls must be rather thin!
Comfortable stay. Lovely staff. Enjoyable full, free breakfast. No black out curtains in the room.
Breakfast was fine Location was good Parking was too expensive. Elevator was slow, stinky and dirty Wifi was slow
Really great location if you're going to go to Fisherman's Wharf or Ghirardelli Square. Room was pretty good-sized. The woman at the front desk lied to us when we checked in and told us she couldn't take our travel visa because it was against company policy. When we checked out in the morning, another woman told us that she couldn't take it because our bank would overcharge us and she was just protecting us (which was not even close to the story the woman told us the night before). She insisted on taking another card, even after we tried to explain that the reason we had the travel card was to protect ourselves and keep from getting charged ridiculous fees by our bank. Also, when we were getting ready in the morning a woman from housekeeping started banging on the door, and then tried to open it. When she saw us in the room (a full two hours before check-out) she said "Oh, you're still in here. Well, when are you leaving?" Not "Gosh, I'm so sorry!" For the outrageous cost of this room I expected better service. Since my partner and I had to pay a bunch of ridiculous fees because they wouldn't accept our bank-issued travel credit card, and because they both lied and were completely rude about it, there is absolutely no way I will ever be staying there again.
Comfort Inn By the Bay was close enough to the things that we were looking for that we were able to walk from place to place for much of our trip. The staff was very friendly and the hotel felt safe and cozy. Even after we checked out, there was a place for us to safely leave our luggage until we actually left the city.
Clean, comfy, big room, good view, nice beds Slow wifi, pay for parking $26, expensive $300 a night, ugly carpet, pop corn ceiling
Location was awesome. Staff so very friendly. Traffic noise at night
Price was reasonable. room was clean. The room was not big like some of the reviews indicate but OK. Breakfast was included even though its nothing special but give everyone a good start in the morning. it's quite far away from all the actions are. About 20 min. walk from the Fisherman's Wharf. Not far away if by car or not hilly but it's SF, hills are everywhere! We stayed on the 3rd floor, every morning shortly before 7, we could hear chairs moving around, you couldn't really sleep in if you wanted to. The noise was from the breakfast room on the 1/F. It was very annoying!
It is a very clean and bright hotel, nicely decorated for Christmas. Sound proof walls. Cozy room. Good free breakfast. One of the cheapest decent 3 star hotels in SF. Free WiFi. The parking garage experience was AWFUL. very narrow and low ceilings, with many poles in the way that made it very hard to maneuver. I drove a friend's Ford Explorer which ended up getting multiple dents and scratches from hitting the poles to avoid hitting other cars. If you have a van or truck, DO NOT sTAY HERE. The extra money I saved by staying here ended up costing $500+ in damage repairs. Also, the night staff at the hotel was rude and unhelpful.
Considering everything around the area is expensive this place wasn't too bad. If all you need is a room in something that looks halfway ok, it will do the job. Nothing flashy but I do give them credit for at least serving sausage, eggs and waffles with the breakfast. Nothing too bad to say except the front desk people being a bit disengaged but they got the job done. No cool extras like gym, pool, etc. Im sure that's to be expected in a crowded city.
I thought the location and closeness to fishermans wharf and easyness to the other transport was great i thought that the price was a bit excessive for what we got but the location made up for some of that. We had a lot of trouble with the Wi-Fi.
Nice Location for walking to attractions, handy with the parking (although a little tight but we liked the challenge!). Breakfast was terrible - cakes and muffins do not a breakfast make! Hotel needs an update and seemed a little on the expensive side for what it was.
Parking was convenient & location was also convenient to restaurants and sites.
It was good value for the money and the location and facilities were excellent.
Location: the motel is within 20 min walk to Fisherman's Wharf. Parking: Limited, but available on premises. Beds: comfortable -Cleanliness: booger on the lamp on the night stand; partially torn shower curtain; hair on the bath tub drain; mold on the lower end of the bath tub's handicap handle. -Noise: very noisy heater/cooler. -Furniture: dated worn-out pieces from my grandmother's attic. -Detail: discolored bath tub ceiling (2 brush strokes of paint could have gotten it back to perfect condition); rust/mold on the shower's rod (could be removed in 5 minutes with bleach); electric outlet's plate on the side of the bed loose and outlet not working; TV's wires all loose and coming out of a hole in the wall; one of the first night's towels was worn out with side threads hanging out. -Parking: this is a family motel and guests return early. So when I returned back late, there was no parking. Since Sat and Sun parking is allowed in front of the motel, I parked outside. -Breakfast: served in the lobby with only 8 to 10 seats available. If all taken, they ask you to take a tray back to your room. -Staff #1: I left the room in the morning and placed the "please clean" sign on the door. When I returned in the afternoon, a manager (??) knocked on the door and gave me an authoritative lesson saying that I should not have left the sign outside, since I did not need anything (was always under the impression that the maid, once done with the room, places the sign back on the door handle's inside the room. -Staff #2: When checked out, my friend accidentally left a phone charger plugged in an outlet. I called the same day and asked for them to find it and mail it back. Their first response was to tell me that there were going to charge my credit card! I asked them if charging my credit card 45 cents was worth it and could not cover it in the name of good customer service, since I stayed in the motel for 3 nights (and overpaid). They said NO, and promised to call me back once the charger was found. Still waiting for the call! -I travel nationally and internationally and have never encountered such horrible customer service. No American or American-raised owner or manager would ever run this kind of business with such bad customer service. -Sorry, but I would not stay there again. Tons of other places would love to have my business and they will.
Good value and good, safe location, close to bus lines.
It was very important to me the parking car, and the location where the hotel is. It is near of almost all places I want to visit. I don't like the carpet.
I liked the location and the free parking. The room needed some repair, paint and the shower head needed fixing.
The handy location and friendly and helpful employees
Easy to find on a major street with free underground parking. Easy walk to local attractions like Fisherman's Wharf and Union Street with bus service to go farther. Plain and simple, small so no crowd issues. Beds new and very comfortable. Needed some better maintenance in bathroom and common areas. The rooftop terrace is minimal and could be a real asset with some decor and character touches as it offers excellent views.
Comfort of the rooms- clean and comfortable bed, nice bathroom, nice view from the hotel's terrace, and nice people. Cafe and continental breakfast.
location They did not have my reservation. If it would have been full, there would be problems for someone
front desk was very helpful when we couldn't figure out where to park in the garage extra charge for parking. At the rate of the room parking should have been included
it`s proximity to the fishermans wharf area and easy access to Van Ness/101 freeway. rooms facing Lombard st. are prone to street noise during peak traffic hours.
It was what we expected, car park is extra which was not clear from the booking info?
The service No complaints
The location. It was near everything we wanted to do Didn't have the amenities we asked for (I.e. fridge/microwave)
The Travel Lodge was a clean and convenient facility. The staff was wonderful!! None
value if you just want to put your head down at night, room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. walls a little thin, could hear showers from the next room right by the headboards, lots of noise coming from the room above us,
The staff were really helpful. They let us checkin early and didn't charge us. They were good value for money. However the room was basic and did the job. You would have to eat out as the are no kitchen facilities.
Great location with parking. Friendly staff. Clean.
Location is very good, close to Fisherman's Wharf and easy access to Cable Car and Streetcar. Neighboring street, Polk Street, has a wide variety of nice restaurants. Good value for the money in central San Francisco. Sound insulation relatively light.
Great staff, very friendly and helpful. You can walk from the hotel to important touristic places.
The staff was frinedly and helpful There were no in room movies and now swimming pool. The continental breakfast could have been expanded with fruit.
Convenient location near SF places of interest. Good value and very helpful staff. Rooms comfortable, with enough space to get organised. The continental breakfast was unusual for the British taste. Some of the rooms could be noisy, being close to a busy road but this is a subjective view.
The Marina Inn staff were exceptionally warm, friendly, and helpful. Our deluxe queen was spacious, clean and very pretty. The location is excellent- close to the water, many reasonably priced delicious restaurants, and boutique shopping. I highly recommend the Marina Inn The included breakfast was very basic. There was sandwich bread (next to a toaster), hard boiled eggs, yogurt, a few bananas and orange juice.
The room was relatively clean. The carpet in the hallway was about 2000 years old. It was extremely dirty that I wanted to throw up. There was no ironing board or iron in the room so if you're here for a meeting that will be a problem. There was no parking so if you rent a car, you will have to drive around and around to find parking. There are other motels and inn within couple blocks and those have parking. There was no thermostat in the room so you can't control temperature in your room. I would go somewhere else if I has known how it was before I came.
I was allowed to check in early. Great value for the room. Located within walking distance to several bus stops. Good restaurants nearby. Glad it didn't have shared bathrooms either. No A/C. I had to open the windows to cool my room down, and then the traffic was too loud to enjoy watching television.
convient to my conference at fort mason, reasonably priced, convient access to fisherman's wharf, comfortable rooms a little small
Front desk quite helpful & friendly The location is great, and is very close to Chestnut Street with the Muni bus system. Overall I will stay here again, now that I know how things work. Did get good rate ($80/nite) Cold: no heat & only 1 thin blanket Lukewarm shower - will get hot one if the water is run about 10 minutes or so, per front desk - but didn't know this for the first morning:( Not enough towels (no washcloths/bath towels) Solutions: Front desk was great about giving me everything I needed. Got initially second blanket -almost slept well and then W/3rd blanket slept better. Wall heater nonfunctional. Whoever cleans the room does not replace the towels - just takes the used ones away. Continental breakfast: ok, didn't see the hard boiled eggs first day as the are on shelf below eye level.
The room was pretty nice overall. The bed was nice, and the area was pretty beautiful. a walking distance (for those who like to wonder around the city), to many cool places. When I got to the room, the carpet was a little wet, so I guess it might had a problem in a rainy day.
very good hotel, clean, open 24/24.it isn't very central but there are 2 buses lines across the street. very good continental breakfast with milk, thè, coffe, very good banana muffins and eggs. ther's only some noisy of traffic, but we are so exhausted for tour and we stay very ok!!!
good location very noisy
Great location. The hotel is right off the 30 bus line. Nice and friendly staff. Good small free breakfast. Great value for the money. Not the warmest blankets they had a few holes in them, but everything was clean and smelled nice.
Only the location. They say that there is internet connection throughout the hotel, but in fact, you can use it only on the 2nd floor. If you are on 3 or 4th floor, you should go to the 2nd to be able to connect the internet. Also, unbelievably, they do not have parking..
The location is fairly good, nearby food and shops and 45 min walk to pier 39. The quality is bad. The bed was horrible, i was glad it was time to get up in the morning because the bed made my back hurt. My wife had the same. The shower made alot noise, same for all other showers which we heard in the morning. Our promised breakfast was nothing more then milk and pre-packaged muffins. We decided to go out for breakfast in the end. For $65 this was not good enough. I think most reviews here are based on the hotel years ago. However it clearly aged without maintenance.
Clean, cheap and parking is included No a/c and noisy (both traffic and residents)
decor of the rooms Parking area too small
The kindness of the people at frontdesk. Checking-in too late (2 pm). I had to wait for two hours for rooms to get clean. Rather poor wireless connection.
excellent location, parking available, clean room
The ability to park in a very busy city and the friendliness of the relief managers. The lack of facilities to make anything other than poor quality filter coffee in the room.
Felt like home when first checked in Felt not important at checking out
Good location. For travelers with the car- free parking. Free wi fi access
Good location and price. Complimentaly breakfast was less than expected.
A good budget motel for a short stay in SF... Small stinky room...
Plenty of parking, comfortable bed, good shower Refrigerator did not work
Good location to visit SF Downtown Noisy, beds very bad, breakfast to be forgoten!
- Rest room is big, parking is ok Security
Hotel staff was nice, friendly and helpful. Unfortunately the rooms are noisy because they face the street. Decent hotel but needs updating. Good central location and within 10 minute walk to fisherman's wharf. I consider this a budget hotel. Avoid room 318: Very noisy and small.
Helpful staff Free parking microwave & fridge location a little updated a little bit noisy, but it's San Francisco so understandable
clean sheets and comfortable bed very noisy location at Lombard and Franklin, musty smelling rooms, look for better options for about the same price in that area
Clean rooms. Great for just passing through Price. Could have been $50-$80 cheaper.
The staff was super friendly. The hotel was very clean. The room was a little small but perfect for us. 2 adults, 2kids. We just needed a place to sleep as we were out and about all evening and left early in the morning. I highly reccomend this hotel. About a 15 minute walk to the warf. Nothing. :-)
Cose to where we needed to be Room smelled of urin
Simple clean room.
Location Way too noisy, dated hotel, rooms too small, not enough parking, elevator wouldn't work.
location parking overcrowed. handicapped spaces taken by non-handicapped. Elevator didn't work. Noisy guests on floor above. Double deluxe room wasn't either.
The place is in a convenient spot, near to almost everything in SF downtown area. The staff was nice and helpful The bed and carpet were damp and had weird smell. Theres a guy sleeping on the stairs, which iscreepy. The price was a little expensive but we had no other choice due to last minute decision
Very pleasant stay, but simple rooms. Owner is very accomodating Be prepared to ask for another room if you prefer non-smoking! The hotel is 'non-smoking' but some of the rooms have a heavy presence of smoke, so be prepared to ask.
Many TV channel availables for free. Nihil
This realy is a great hotel in a great neighbourhood! It was realy cheap for this location, and there was free parking and free wifi. For breakfast you just walk for 5 minutes down the street, and there are several reataurants.
Nice, clean room. A bit noisy, but better than I expected. Noise.
Good hotel Traffic noise. Can't help that though. Busy street.
None Poor customer service and lied. I requested a refund, was told by the hotel staff it would be processed, then was charged the full amount. When I called and inquired about the refund, I was later told that "there was nothing he could do" to process the refund his coworker had promised me.
centrally located, helpful staff, quiet, updated rooms, free parking
Relatively quiet and efficient. Since my stay was for an overnight business meeting I was looking for something quiet, clean, and easy. The Lombard Inn fit the bill! Nothing jumped off the page other than they need to spruce up the blankets a bit.