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The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
Very comfortable bed, great location, friendly staff.
The hotel was beautiful and it was clean
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
Location. Unresponsive staff. Examples: (1) concierge and room service rang out after trying repeatedly reach them for 10 and 15 minutes; (2) waitstaff in bar/dining area was slow and inattentive; (3) we needed 2 extra blankets and they initially resisted until we convinced them we were using all the blankets in the room and were still cold; (4) the food and beverages were overpriced and barely mediocre.
The lobby area inside us very beautiful, yet it's not that unique anymore compare to some of the newer hotels. Location is very good, right access from ferry building and many good restaurants. Room needs renovation. Restroom is small, couldn't find light switch when we get in the room. Booked king bed room and was given a double bed room, staff told us nothing they could do. They did give us some credit but only end up buying some water, because there is none in the room.
Location excellent, room spacious, staff friendly. An excellent stay! Price a bit high, bathroom could use renovation (but was perfectly functional). A light in the closet would be very helpful.
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
Everything! Location and comfort were perfect.
Location, design and helpful staff I wish the corner round rooms were more affordable
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
The service the beds the comfort the location were superior It would be good to have abilities to use a microwave and a small refrigerator for quick items
The hotel was very pleasant. The rooms are lovely and comfortable.
The front desk staff provided excellent, friendly, personal service. The nightly happy hour was very generous and relaxing. We had spectacular bay views from our room on the eighth floor, after changing from a lower floor room with less attractive views. The location was very convenient. Overall, a wonderful stay. Continental breakfast room service was included with our room. We had a little bit of a glitch with our requested timing.
I loved the staff. They were so polite and accommodating. I stayed on the 4th floor and the room was above the YMCA. So at 6am there were loud banging noises like weights being dropped. Loud enough to keep waking me up until my alarm went off at 9am!
The back of the hotel faces the Embarcadero and view of the Oakland Bay Bridge that lights up at night. Staff was friendly and accommodating. Complimentary coffee and tea in the morning an d water always available in the lobby. Constant whirring noise all around the hotel didn't allow a good night sleep. One of the two elevators is under construction. Concierge must help with luggage since there are only stairs at both the front and back entrances.
Location is great. Clean and interesting details. Small rooms. Interior windows are noisy from outdoor HVAC units, no breakfast, no hot water tea makers in rooms.
Very friendly staff. The complimentary wine and beer hour was great! room was clean and comfortable. Would stay there again
Friendly staff, fantastic location and I was so pleased with the park-and-stay price that we got. No pool, small room, no gym - although they will give you a discount at the YMCA next door.
Don't miss the farmers market across the street on Saturdays. Room was a little small but nice
Great location for going for a run along the waterfront in the morning. Nearby many good restaurants.
Our bay view king room had a view of the Bay Bridge in all its LED lighted glory, which was awesome. View of the ferries, and quick walk to the Marketplace, Saturday Market, and Exploratorium for the kids. Also walked quickly to the trolley stop and a playground. Perfect location. We paid extra for a bigger room (bay view king, plus bigger sq. footage) but it was still small. We needed to set up the pack and play for our baby, and once we did that, we couldn't easily walk in our room. Also, the only real option for parking is valet, which is an additional $54/night!
The staff here made the San Francisco dream of an 80 year old birthday girl come true! A foreign friend had a dream to spend her 80th birthday in San Fran with the view of the Bay. The hotel staff took care of every detail including some bubbly, little cupcakes and a gorgeous hand written birthday card! Tears of joy were flowing when she got to the room and she hasn't stopped talking about it yet! Huge kudos to the hotel for making such a difference to the lives of visitors to our city!
Friendly staff. Lobby. Free coffee in lobby Small rooms
Great location, nicely decorated rooms, very nice staff. The valet-guy ran a block and a half to get me a cab! Free WiFi. I really enjoyed my stay there.
Location very good for the main route to both shops nad the wharf. Room was very small and had an internal view ie a wall
Staff were very nice and welcoming. Good views at the back of the hotel of the Bay Bridge. We were in room211 opposite the life so very noisey at times. No real natural light in the room as the windows faced into an internal small square to the roof which also had noise from ducting. The pillows on the bed smelt and we asked for them to be changed, plus as there were only three we requested a fourth pillow. The pillows were changed but still only three and a second request for the fourth pillow was not addressed, only a small thing but should have been rectified. We were there for two nights and were woken at around 04:00 with noise in the corridor which sounded like cleaning and also from above. If this was a chain hotel in the U.K. they would have refunded the cost of our stay under the good nights sleep guarantee. Overall not a restful stay.
location Bed too soft
The staff was awesome, friendly and very helpful. The room was amazing, super comfortable. Not much view but all you had to do was walk out the front door and the bay was right there. We had an amazing time. none!
The staff was attentive to your needs. Our room was very tiny with the sync outside the bathroom. I guess you get what you pay for.
The room was extremely small and poor value. We had no outlook, the window was on to a wall some inches away. The floorboards above creaked and disturbed our sleep several times each night and early morning. The hotel was apparently full, they could not cope with the number of residents and the breakfast items ran out. We complained and the staff on duty were unsymathetic.
close to areas we visted size of rm. ,the veiw,choice of t.v. channals, small elevator
Very clean, nice staff, great location
Location, free internet, breakfast included Worst room in the hotel - inside room with a "view" of the A/C and heating ducts, constant noise from ducts, room was dark, staff not attentive - front desk failed to have my car brought out, valet parking attendant had to be asked to park car - he was more interested in talking to the cab drivers and smoking, no "privacy sign" in room, charge for use of YMCA other hotels in the area do not, housekeeping failed to turn off the alarm clock, breakfast room disorganized - could not sit anywhere to watch the TV they had on in the bar area. I tried this hotel for something different in San Francisco, I will not be returning.
Good location, across from Embarcedero, near Ferry Building, nice restaurants close by. Staff very helpful. Recently renovated. Free Wifi. Room very small and claustrophobic because the window is totally obstructed from daylight on the outside.