Would you like to save as your currency permanently or for this visit only?
We expected a two-star but it was a three star, right across from the Orpheum Theatre, not so far from Union Square, and the Manager quickly made a slight change to our booking when we asked.
The fact that it was so close to the street car pick up! The diner across the street was amazing! if you go there get the T- Rex.
Fiendliness of staff and security No tea making facility, paying for internet access, no breakfast included. Location on Market St was a bit scary while walking.
The room is big. The bed is comfortable. It looks long history. It was too noisy outside, maybe there is a anti-fire center nearby, for our sleep were broken by the noise every night. It was really terrible. And there was a door between two rooms each side with a lock. One night our neighbor was stranged by the door and tried to find things behind it. This made us uncomfortable.
Bell hop and concierge is often rude. Lots of homeless outside on market St but they are harmless. Security guards make sure trey don't come in.
Location is central a little the wrong side of town but this is why it is cheap I thnk if you can go along with the crazies around its fine. Beautiful hotel well above its class rating with lovely staff Just the number of homeless people that seem to congregate near the hotel its fine if you can live with it they do make up the fabric of the city
Location of the hotel Staff...very unpolite
Interesting and historical hotel near city center. Market Street is no longer so pleasant as it was before.
The hotel staff was helpful and friendly. Our hotel room was clean, quiet and we enjoyed the duvets on the bed. I would recommend this hotel to others. Close to transit with the bus and muni lines just outside of hotel. Only downfall about the hotel was there was hardly any restaurants close by. The attached hotel was ok - a little on the pricey side and not kid friendly. The restaurant staff was not friendly at all.There was about a 2 block stretch that was between the hotel and downtown. Lots of homeless - but nothing to be afraid of.
Not far from the city center Hotel is not clean, Looks old, Have to wait hours for very slow elevators, Wi-Fi almost nonexistent, Showers are in poor condition They charge you 5$ for calling the front desk!!!
The beds were very comfortable. The hotel should provide bottled water in the rooms for staying guests.
was easy to get to Had to send breakfast back on a few occasions :-(
Staff was excellent. Area of the hotel. Not an area I would walk around.
Staff was very friendly and helpful.
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Parking garage is $45 Small restroom and no fridge
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
Wonderful staff in very good location (especially for the price!)
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
They staff was courteous at all times. The windows opened fully and let in a fantastic breeze. The beds were comfy and had blankets with enough heft to be soothing. The extra pillows where easy to find. The bed, nightstand, desk, dresser were beautiful, authentic, intact, and matched vintage pieces that I would have taken home with me and been very proud to display in a guest room. It had a very vintage feel that harkened to old fashioned glamor. We got our room key and went to our room to find it still being cleaned. Our reservation was for 3, but only had 2 sets of towels. The shower curtain didn't contain water. The windows didn't have screens. The bedside lamp lacked an outlet, but looked nice on the table. We had to leave early, apparently our walking (quietly, we aren't totally inconsiderate) was too much for the room below us, and she knocked on our door to tell us as much. The steam radiator was less than 6 inches from the head of the bed, it was on full blast, there were no instructions for use anywhere. The space between the edge of the bed and the desk wasn't enough to pass between without turning sideways. The area of town is sketchy at best, but that's my fault for not researching fullly. The was no parking. After paying valet, trying to access the building from the parking lot to get our things was 1) completely un assisted, no bellhop, no trolley, but that also means I didn't have to tip. 2) required walking through the bowels of the building through a contorted, narrow hallway, past the bins, across a lose grate down a sandbagged path into a gated valet lot. They did try to at least disguise the bins with some wonderful displays of jades and succulents that are obviously well tended and treasured by someone. Nothing was intolerable, there's very little the hotel can do about the downtown noise and hustle or the surrounding environment. I might stay there by myself for a thrifty weekend get away if I had plans to only need a place to lay my head, but I wouldn't bring my daughter back there again. Ever.
The floors creeked everywhere you walked.
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
Terrible customer service. Rude.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
My experience with the Embassy Hotel was terrible and a complete disappointment. The iconic part about the experience is that it had nothing to do with the actual stay because when myself and my friends arrived , we were informed that they overbooked and they were moving us to the Oasis Inn. When we got to the property, our room was run down compared to what we paid for a room at the Embassy Hotel and our bathroom toilet was clogged. In fact, the front desk attendant informed us that we should just unclog it ourselves. On top that, we were expected to pay the same rate as if we were staying at the Embassy Hotel. The rest of the evening of our first day of vacation was spent looking for another hotel. Overall, customer service at The Embassy Hotel was absent in that they didn't care where they placed us, unapologetic for overbooking, and didn't provide any compensation for their blunder. Bad customer service, mistreatment of the guests, and a lack of human compassion - that's the Hotel Embassy experience.
Staff was friendly and accomidating. My car was safe, and I could see it from my window. It did the job, I stayed by myself for 1 night anyways. It had a faint smell of... plastic?? I don't know what it was, but I smelled it. If you're coming with a family, I don't recommend going down Balboa. I got offered to buy weed by 3 different guys. PARKING ISN'T FREE ANYMORE! I paid 30$, but it was worth it. They close the gate, so I felt very safe leaving my car there.
Breakfast in a family atmosphere.
Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money. The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
The staff were all very friendly and hospitable, It was a good place to meet people if you felt like a chat at the breakfast table. The continental breakfast was also quite nice, and there are some amazing art galleries, home decor shops and funky boutiques near by , It is also near public transport The carpets look like they could do with a clean, but I believe they will be changed soon as they are in the middle of changing hands. Also there are a lot of homeless people around but once you get used to it it isn't as threatening as it initially looks
Very friendly hotel staffs, family style hotel, and quient environment. Nothing should be complained. Only disadvantages are 1) It is a bit far from the Union Square area, 2) You have to share restroom and bathroom with other guests.
The very helpful staff and the cozy atmosphere of the hotel.
it was cild in my room (309) the beakfeast was very good and the people in the hotel too.
Friendly people at reception
The 24 hour desk and the flexible times for breakfast There was only one shower / bath per floor
Inexpensive good-value hotel. Friendly, easygoing and down-to-earth staff. Nice and informal atmosphere. The room and hallways had a charmingly dowdy appeareance, a bit like some grandmother's home, which makes for a nice personal touch. Big bay windows and York mints in the room on arrival. The hotel is located in a somewhat trendy, upscale-ish, village-like neighbourhood, with cafés, bakeries, various boutiques and public transportation easily accessible. I stayed in a 2nd floor street-facing room, and while not a major issue there was a bit of traffic noise. Light sleepers might want to bring earplugs or ask for a room facing away from the street. The shared bath is kind of dinky, and the bedspread in my room has probably seen better days.
The staff was very friendly and supporting.
I like to be serviced with the good manner by chinese room cleaning women. They all are really good.
Hotel has a nice out fashioned look to it. It was well maintained and clean. The hotel provided a very simple complimentary breakfast. The hotel is located in a bad neighborhood so we didn't really feel safe walking outside it. The price was too high given the quality of rooms and location.
The set up of the hotel was great. There is a heated pool on the middle, with swimming up until midnight. You can still swim even when it very cold outside. All the room doors face each other, which makes for a fun, friendly atmosphere. The eatery on site is AMAZING! I'm not kidding when I say this, it was probably one of the best places I've eaten. It's filled with old record albums and has a cool, sexy vibe. My husband was playing in a show/concert that night so we were all able to walk to the Regency Ballroom...it's very close. To have free parking right outside so you have access to your car is almost unheard of and very convenient. This is the place for fun, and they do quiet everything down after midnight. Don't go here for peace and relaxation though. It is not for that. It's for fun swimming, good accommodations, location, eating and enjoying life. The staff was amazing and we really appreciated them being so nice and welcoming. They seemed genuinely happy to see us..for real! For a fun night out in the city this is now my go to place and if that's what your looking for this is the best spot. I also saw a bunch (I mean about 5 groups) of bachelorette parties. This a super place for that and for eating brunch or going out for drinks. Only drawback is it could use some minor updating, but not enough to not want to stay there. It's overpriced a bit but so is every place in SF. It's worth the money so get your bathing suit, or not, and go rock out!
The staff were great - very friendly and very helpful. The hotel is surrounded by gangs, drug dealers, prositiutes, homeless people, drunks and drug addicts. Quite the walk home. An overpriced motel in a bad neighbourhood,
Hotels eco efforts and the super staff appreciated. Windows can't really be shut tight so the heat and noise can be an issue.
Restaurant/bar Walking from Bart to hotel the streets were littered with crack heads and heroine users. Dozens were using right in front of us and some were passed out with needles in their arm. One was passed out in front of the lobby enterance. Also, hotel bar and restaurant closed on Sunday and Monday.
Very friendly and individual stuff members. Very cool ambient.
Very clean, comfortable beds, nice washroom, refregerator, close to seaside. Brekfest poor, self served at reception.
Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated. Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.
Wonderful, responsive staff. Room was a little small. Breakfast was very fresh.
This guest did not leave comments about this hotel.
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Tiny roomNoisy , No ac Expensive Parking
Kind staff Too small room than the price I paid
This guest did not leave comments about this hotel.
The continental breakfast was nice (nothing amazing, but a decent selection). Free WiFi was a good feature (but it is too slow to stream anything). Location 10 minutes from a BART was convenient and two blocks away is a nice strip of small restaurants. This was NOT a 3.5 star place. It was dated and the room was small and there was no air conditioning. I know the Bay area does not get hot often, but it meant to stay comfortable you had to keep your window open and that meant hearing traffic all night.
Good continental breakfast, helpful staff, complimentary cookies that were tasty, clean room, eco-friendly, microwave/fridge/silverware in room No central heat/AC, street noise
The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
This guest did not leave comments about this hotel.
The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
The staff was nice. Location, Thin Walls, No TV Channels, Leaky faucets
close to busline manager very friendly and helpful.
Unbelievable customer service! We were able to leave our car here, after check-out, while we ran the Nike Women's Marathon 2010. We returned at ~ 3:00, cold and wet, to pick up the car. When we arrived, we were shocked to learn that they had held our room for us and let us take hot showers before heading home! That really made our day. As we expected, the neighborhood is 'iffy'. And noisy.
the woman on the desk was extremely helpful and understood when we had to leave a day early. This place is in the middle of the downtown area. It has many homeless and beggars and we felt unsafe, especially at night. Coming from NZ this was a culture shock and was difficult to come to terms with. However we were safe, car was untouched and all was well. This is entirely due to the great staff vigilance. I want to thank them.
chocolats in the front desk not so good neighbourhood
The neibourhood is not so bad, like the guest reviews wrote. The Staff looks very criticly who enter the building. We feel us save.
Our neighbor had a fight in the hallway with a staff member. Not very nice staff, except one. Bad neighborhood. Okey location.
The staff was great! Also right by Rusty's Southern which is hands down the friendliest bar/restaraunt I have ever been to. The food was amazing! Location - homeless people harass you for money early in the morning and after 9pm. They line up on Eddy and Hyde. Terrifying of you're a girl walking alone.
the hotel stuff was very friendly and the room was nice and clean, the breakfast was ok the sourrounding of the hotel was very bad, lots of homeless people and strange people, better to be at the hotel before darkness
The store right next to hotel was convenient for water and small snacks. It was also pretty close to alot of restaurants and bars. The first room we were given wasn't even cleaned up from the previous travelers. The second room while overall a better room still felt small but it fit our needs. The mini fridge didnt work and we told the staff this and were met with "did you try plugging it in the othet outlet" it was never replaced or looked at. They also didnt have hotel parking instead they made me park at a different hotel right down the street , which one guy in particular was incredibly rude and charged me double the rate for 2 days then his other coworkers wich only charged me a normal rate for 3 days. Either way I wont be staying here again.
Amazing pizza place a block or two up. Location and staff. Clean sheets. If you plan to be out of the hotel ALL day and just sleep here, it's good. Parking was HORRIBLE!!! Rundown, dirty. Didn't keep people quiet in rooms when they were yelling and laughing and loud till 5 in the morning.
check in was a breeze the cockroach on the pillow .
It has HBO I think this hotel should be removed from booking.com. It is in a scary area, and: we couldn't sleep because there where men hanging around in front of our rooms' door for all night, and both rooms next to us where full of men talking loud and screaming. We felt scared and left the hotel in the middle of the night to find another hotel.
The price and the free parking. Terrible internet service that did not work most of the time. Stairway smelled like urine. Rooms were kinda gross looking.
good location, almost in downtown, big clean room hotel has only limited number of park places so if you come late (as we did) you must park on street which isn't for free.
No hot water for showers both mornings. Very loud, hard to relax and sleep. People talking loud, parking garage is below the rooms and not covered so you can hear people taking, car doors slamming, cats coming and going etc. The empty the garbage dumpster between 5am and 6am through the garage and that is very fricking loud. Walls are very thin and toy can hear people talking in the next room. Not a place to get rest and relaxation. Parking lot is small and you will most likely have to park on the streets which are full of homeless drunks and druggies.
Everybody was very nice, and I could take the pubic tranportations easily. The elevator was not clean
Only dislike was the fluctuating water temperature while showering.
good location older worn out building
Close to everything, price was perfect!
Room was clean very well and staff very helpfull good value for money. no
The room looked and smelled like they just used cheap carpet powder. It had bedbugs and the staff was very rude!!
room was very big and clean, staff friendly. Its not a brand new hotel but everything was clean. good value. the area is not great, but safe during the day. if you travel by car you are safe anyway, wouldn't recommend walking at night there.
Location No tv
They give you your own roll of toilet paper... Everything was dirty! The walls were disgusting. The bed was hard and covered in plastic. The bathroom... I'd rather pee in the street, like everyone else was doing. There are windows in the bathrooms on the first floor. Had some chick crawl through the window into the men's stall right before I was about to do my business. you have to step past transients fighting to get to the door, and wait to be buzzed in. There is no parking. Unless you want to park three blocks over and carry your stuff. Wouldn't recomend that. There were needles and razor blades on the street behind this place. I wouldn't recommend this place to anyone.
Crack needles and graffiti
Do not stay here under any circumstances. Room stank and had no bathroom only 1 sink. Disgusting corder view outside window full of garbage and bird poop. Window couldn't lock. LOUD banging occurred in the hotel ALL NIGHT. Public restrooms and showers were filthy and nasty like out of a horror movie. Do yourself a favor, pay a little more and say at another hotel
Communal bathroom without a sink
We couldn't fall asleep for hours because the walls were so paper thin. We had to open a window because the rooms were so small that we became claustrophobic. We left the next morning with tons of bug bites. Not to mention, we paid $75 for this room, and got a way better one on our travel for $50.
This place is a hole; no way to describe how bad it was. Just stay away.
We did not stay we ended up finding another hotel and leaving this one. Everything
There was a bed. No parking. Room was tiny. Bed had blood stains on sheets. Shared bathrooms were disgusting.
location most hostels I've stayed in were nicer. apparently they got new locks on the doors, counter to other older reviews, they seemed capable. noise was horrible, all night.
Nothing. Just the position was fine because central 1. People playing music at night. 2. The bed was dirty 3. The bedroom was dirty 4. The shawer was with no soap handling
My money back it was scary and disgusting someone riding a bike up and down the hallways drug addicts hanging out from the front door to the hallways all nite no peace The whole experience you should be ashamed to even offer such a non refundable dump I want my refund