Overview

JW Marriott San Francisco Union Square
Best Room Service

515 Mason Street, San Francisco, CA 94102, United States
+1 415 771 8600

฿ 7,859+

Overall guest ratings

8.5/10 Excellent
Based on 951 reviews

Review highlights

  • 9.0
  • 8.9
  • 6.9
  • 5.0

Good to know

  • Pleasant entrance area
  • Friendly service

Nearby

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    About

    Discover the JW lifestyle at JW Marriott San Francisco Union Square. Distinguished among hotels in Union Square, our guest rooms provide the comforts of home with the world-class amenities you expect. Experience our San Francisco luxury hotel’s stunning accommodations - from lush pillow-top mattresses, ergonomic Herman Miller Aeron chairs and 24-hour butler service, we pride ourselves on exuding the sophistication of our City by the Bay. Our Union Square hotel’s enviable location guarantees you will be surrounded by the best events, must-see sights and premiere shopping that Union Square has to offer. We also boast over 13,000 square feet of event space, ideal for social events, weddings and business meetings. With a team of dedicated caterers, event planners and housekeepers, our luxury hotel in San Francisco is devoted to providing exceptional service from the moment of arrival to final goodbye. Whether traveling for business or leisure, you deserve to stay at the best hotel in San Francisco.

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    Marriott

    Amenities

    • Parking
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Internet (surcharge)
    • Terrace/Patio
    • Wi-Fi
    • Gift shop
    • Safe
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 951 reviews
    • 9.0 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Easily accessible by car, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Bar is amazing."
      8.0 "Lovely bar service, according to 80%."
    • 8.6 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      7.4 "74% said the concierge service was amazing."
      8.2 "82% were impressed by the valet service."
      10.0 "100% were happy with the room service."
      7.0 "70% found the restaurant service to be one of the best."
      8.0 "Lovely bar service, according to 80%."
    • 7.7 "High comfort."
      7.4 "74% thought rooms were spacious."
      9.3 "93% said the beds were comfortable."
    • 7.4 "Nice rooms."
      7.4 "74% thought rooms were spacious."
      9.3 "93% said the beds were comfortable."
      8.6 "86% said rooms were clean."
      8.8 "88% thought the view was good."
    • 6.9 "Breakfast is mediocre."
    • 5.0 "Sufficient wellness & sports facilities."
      5.0 "For only 50%, the fitness area was satisfactory."
    • 3.4 "Value below average."
      4.1 "59% thought it was overpriced."
      1.4 "The price was too high for 86%."
      4.3 "57% said the breakfast was too expensive."
    • 3.4 "Internet is poor."
      4.1 "59% thought it was overpriced."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 380 reviews
    • 8.4 "Location is great."
      9.0 "90% liked the proximity to sightseeing."
    • 8.3 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 7.6 "High comfort."
      9.4 "94% said the beds were comfortable."
      7.0 "70% thought rooms were spacious."
    • 7.1 "Nice rooms."
      9.4 "94% said the beds were comfortable."
      7.0 "70% thought rooms were spacious."
      8.2 "82% said rooms were clean."
    • 6.8 "Breakfast is mediocre."
    • 6.1 "Vibe was decent."
      6.9 "69% considered the lobby entrance to be so-so."
    • 3.4 "Internet is poor."
      4.0 "60% thought it was overpriced."
    • 3.1 "Terrible value."
      4.0 "60% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 456 reviews
    • 8.9 "Location is great."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 7.7 "High comfort."
      7.2 "72% thought rooms were spacious."
      9.5 "95% said the beds were comfortable."
    • 7.4 "Nice rooms."
      7.2 "72% thought rooms were spacious."
      9.5 "95% said the beds were comfortable."
      8.4 "84% said rooms were clean."
    • 7.0 "Good breakfast."
    • 3.6 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
      4.5 "55% thought it was overpriced."
    • 3.5 "Value below average."
      4.5 "55% thought it was overpriced."
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    Overall rating

    8.3 Excellent
    Based on 47 reviews
    • 9.1 "Terrific location."
    • 8.0 "Great service."
    • 7.3 "Nice rooms."
    • 6.5 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 3.5 "Value below average."

    Overall rating

    8.4 Excellent
    Based on 66 reviews
    • 8.9 "Location is great."
    • 8.4 "Great service."
      8.5 "85% found the staff to be very friendly."
    • 8.0 "Comfort level is high."
    • 7.5 "Nice rooms."
    • 6.4 "Vibe was decent."
    • 3.6 "Value below average."
    • 3.4 "Internet is poor."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Pleasant entrance area"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    room
    union square
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    jw marriott
    san francisco
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    staff unfriendly

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