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The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy. The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired). Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations. Location is not the best, but the free shuttle service compensates for location.
The shuttle drivers The hotel smells bad The food is horrible
Overall, very nice, especially liked the overall feeling of the place when you wank in. The mid-to-upscale design is very welcoming; open architecture, mexican paver tiles, nice restaurant/bar area has full-length windows on both sides (one side open to the nice pool/courtyard area in the center of the building), so overall a very open and pleasant feeling. Rooms were good - what you'd expect from a 3-4 star hotel - clean, decent sized (didn't feel cramped like some other places) with fairly spacious bathroom w/ lots of counter space. I enjoyed my stay, and WILL stay there again if ever in the San Antonio area.
Comfort! The beds and pillows were heaven I was given the wrong room number which another family was in at the time
The beds were extremely comfortable and the restaurant good.
Very comfortable beds! We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
It was out of the way across the freeway from downtown. It was lose to the courthouse and fire station, so we knew every time they left for an emergency. The facility was nice, just location wasn't good.
The air conditioning was very loud.
They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee. The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
Loved that there's a starbucks inside the hotel AND a full service bar! Really cool place to stay.
Its close to sea world staff very nice breakfast included of course I had to pay a little more but at the end it worked out good did it because of my wife But at rather pay somewhere else for a better breakfast but like I said do to time it work out Staff in charge of the breakfast was very very nice always making sure we were enjoining our morning start give them a 10+ ! I would stay again Under renovations so breakfast wasn't at the main morning area and the room where it was given very small But like I said it work out Extra small pool and it didn't look very clean The one thing I really didn't like was the horrible pillows!!!!!!!!
Thankfully, the pillows were plentiful and comfortable. Excellent for curling up with while writhing in pain and sickness from the food poisoning conveniently obtained from the cafe downstairs. The staff was kind and sympathetic, but we never received the promised call from the GM. Well, the food poisoning, obviously. The guy who was clueless running the "bistro" must have been a fill in. Clearly not trained in food safety.
Our stay was wonderful! The staff was so nice and gave great recommendations for dinner. The hotel was easy to locate and it was a perfect distance from Sea World for a great price. Highly recommend!
The staff was incredibly helpful and genuinely cared about making us feel welcomed. It is in a great area and our room was very comfortable. I would definitely stay in this hotel again.
I liked that the staff was very nice, and the hotel was clean. I didn't like that the pool smelled so much like chlorine, and I paid for a king deluxe room. When I walked into my room it was very small. A huge disappointment! I wanted space like in the pictures. This really upset me. Also, they take your money very fast and cannot even give us breakfast.
beds are comfortable No breakfast Of any kind included
Great staff, very comfortable bed, large room with a balcony, reasonably priced. A full 20 minute drive from downtown, 30 minutes to six flags
Upon arrival I was greeted by Steven at the Front Desk and I knew we had chosen the right Hotel. Steven was so amazingly friendly and helpful and very good care of my wife and I. Awesome job Steven!! You are appreciated.
The room was comfortable. Being so close to the Airforce Base you could hear the *music* playing all night long. Also when we asked for towel from the front desk the worker stated they didn't have any clean due to having a full house. Our room had no bath towels.
Very clean and great centralized location
10 minutes away from fiesta Texas I didn't like that I was over priced by third party
Excellent staff, modern clean hotel.
The front desk was very friendly and helpful. Everything was clean and comfortable. The a/c could proba ly use some maintenance. It took a long while to cool the room.
Friendly staff, very nice free breakfast buffet, great rooms.
From the moment I arrived, I knew this was the place to be. Everything remodeled. Staff excellent. Room gorgeous. You will love it
I loved it. The beds were so comfortable. The staff are super nice.
Great Staff, very friendly and helpful
close to the medical school. Bathroom was too small. Sheets will not stay on the mattress. made it a very uncomfortable sleep.
Very nice suite. Perfect for the business travellers with all the basics in place.
Not the first time we have stayed there, plenty of reasons we went back, and we'll be back nest time we are in SA. Staff is amazing! Thank you!
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Convenient location, friendly staff, large room Old interior, especially the bathroom, needs upgrade. Very cold water for bath at night.
The staff were great! Each shift, two different days - all were friendly and helpful. The room was clean, and well designed. I loved the kitchenette area, which had a small microwave and fridge/freezer, and ample storage for food / cups. My room had plumbing issues, so after a long, hot, sweaty day at Sea World, our shower did not work. We didn't call the front desk at 10pm, because there was nothing that could be done to fix the situation so late. We notified front desk at checkout.
Ice machine Pool was dirty, room was much smaller than anticipated. We will never stay at this hotel again
The couch in breakfast area is broken. No one was in the front desk and I waited for ten minutes until some one showed up.
Clean hotel, nice grounds well kept, friendly staff
Location Rooms had an unpleasant smell.
This guest did not leave comments about this hotel.
Location Room 315 has roaches.
Very friendly staff. Juan was excellent. Hotel and grounds were very clean. Had trouble connecting to internet with an X-Box and the staff was very courteous in getting us in touch with the cable provider to fix the situation quickly. I would stay there again. We didn't have any issues that were of concern to us but here are a couple of things: They ran out of bottled water to sell out of the little commissary area, you had to use the TV guide to go to specific channels because there are a LOT of 'dead' channels mixed into the mix of TV channels and my son did not like the roll out bed at all because it was uncomfortable. But these really were no big deal. I would highly recommend this Residence Inn to others.
Easy access to highway , price The quality of hotel. I have stayed at many La Quintas and this by far was the on the lower end. The rooms were semi clean- stains in carpet and curtains, bathroom floors weren't mopped, shortage of towels, ac filters were dirty, ac was working overtime to keep room cool, no fridge or microwave in room this is a neccesity with kids on vacation, pool was relaxing but crowded every night. Breakfast needed some protein like bacon or sausage not just carbs- waffles, muffins and cereal. Plus side everything was accessible with a short drive - sea world, restraunts, etc...... Basically you get what you pay for,
My room had a bed to sleep in for me and my fiancé The ugly stain on the sheets right near our pillows between us....
The location was great, easy to get on the highway. The staff was very professional and helped with any needs I had. The shower was not clean, there was hair on the walls from the previous room holder.
I have never been to a hotel where the people were so nice and helpful before. I couldn't figure out the tv and the manager came to my room and helped me out. The room is super cute, clean, upgraded and comfortable!
The hotel was a great value. It is in a older neighborhood but that doesn't mean it's a "bad" area. It's right by schools and the Airforce base. Lots of military staying here which got rid of any uneasiness I had. Very clean, I like the tile floors better than carpet that's usually in a motel. No pool but that wasn't an issue since we swam all day at Aquatica in SeaWorld. Beds were very comfortable. And the staff was awesome! We had a couple problems that weren't their issue at all but they helped us out anyways. Aldo were very helpful in telling us where everything from Walgreens, to the bank, to restaurants were and gave me maps and info for the Alamo!
The location was great. The room was ok. Nothing special but for the price it was just ok. The "free wi-fi" was non-existent! Don't offer something as a amenity if it does not work properly. I tried connecting on 3 different items. One didn't pick up signal at all and two would pick it up and INSTANTLY lose connection. What a joke!
The breadfast was poor.
the staff were so nice
the people that ran the hotel was were nice and the rooms were very clean and the service was great and we will stay again.
ac really good was cool and nice
Just outside our hotel room door was about 5 or 6 old toilets just sitting on the sidewalk. Not a pretty sight to see first thing in the morning.
friendly staff!!! nice rooms the water pressure in the shower was a little weak but it was no big deal it got the job done
The proximity to Lackland Air Force Base was within reason. The Inn itself required extensive maintenance to include new mattresses and properly working vending machines.
very peaceful and course the price was good. front desk service was not to my expectation and breakfast needs to be improve.
easy to find breakfast is too simple
I liked the fact that the hotel staff was very friendly and helpful The hotel was find for the price, but they could use better pillow to sleep with other then that it was okay
The staff was very helpful and nice. The location was perfect and everything was easy to find from there. It was old and not clean at all. The couch had nasty big stains on it and they were all over the place. The air conditioning unit had not been cleaned and made the room smell gross. There was no dressiers for your folded clothes, did they expect me to hang my panties and socks? The table and chiars were on there last life and felt like they were going to break any second... So many things were wrong in this room that I don't have enough time to list everything.
Quiet and friendly Needed some repairs in room 136
The only thing I liked about this place was that the staff was very nice. The place was dirty, the whole building smelled like smoke, the TV was from the 90s with bad reception, and so on. I do not recommend this place.
Mold in the toilet Disgusting bathrooms
bllod in sheets, mold in bathroom, missing ceiling tiles, dirty filthy carpet
Bathroom had mold. Chalking needed around tub and tile. Bed sheets had cigarette burns in a non smoking room. Pillows need to be replaced all were soiled and stain from drool. Wall plates were missing from electrical outlets. Bathroom door stained which looked like blood. Room 130
The spacious rooms The rooms did not have a phone to contact the front desk. Not only that there were also stains on the bed. In addition, the vending machine was out of order. This was not a pleasant stay but a tolerable one .
Nothing to even comment on here Filthy place - locks on doors broke - couldn't get enough towels for guests in our room - smelled - all in all it was horrible - no fitted sheet on bed only 2 flat ones
The coffee is good Stuff are not friendly at all When you ask them something "especially the skinny guy with glasses" you feel it's all your fault and you don't have the right to ask and you feel like they are paying for your staying. Ex; me: can we get one more pillow? They say; why? What room? Show me your key. And they follow you to your room. Ex; do you have breakfast?. They said: What!! It's only Coffee. And he looked at me like he's mad of my question, I almost said sorry to ask. Some of the rooms door have gaps between the doors and the walls. You don't need to open the doors, you could just see from those gaps. The pillows are the worst pillows ever. If you are staying there for long, take your own pillows.
Cheapest hotel Theyvdontbclean. I got pimple on my face. My dad got swellow on his ear from pillow. They probably not clean pillow case, it's lil dirty. Tub was so dirty and I have to clean it up the tub before I let my son to take a bath. Toilet isn't great. Its a bit long to flush the toilet.
You get what u pay for The whole hotel smells like cigarette even the room that are non smoking
The breakfast was great! Best one I have come across so far! Good selection! The room was disgusting they should make every hotel shampoo carpets at least once a month! The beds were clean and the room was picked up but the bathroom needed a deep clean the sink was clogged so it kept backing up! They need to either clean the coffee machine(descale) or replace them!
Conceince6 and comfort
I spoke with two different women at the front counter at two seperate times. The first was very short with me and a bit rude, the second was friendly and extremely helpful. Asked to move to a smoking room which was my original reservation but none available at check in and we were put into a filthy room with mold in the bathroom. They had no other rooms available so I was told I would get a discount for the inconvenience. Of course that didn't happen. Also the free breakfast was offered from 6-9am. They do not refill the hot entrees so when I went at 730 everything was gone.
Very clean, excellent location..friendly staff...
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.
We enjoyed the location. We could walk to a trolley stop and go most places on the trolley. There was no carpeting.
The hotel location (near the Mercado in Downtown San Antonio) and the reasonable room rates were good features. Houskeeping service knocked while we were still in room (10:00am), but did not return to make up room. Not discovered until we returned to room at 10:00pm.
Well that the WiFi was not free. That was the only bad thing about it
Free parking, huge beds and TV, not far from the center, cheap price. Bathroom very clean and discretion. Dust outside of one room, in the common hallway.
Overall the motel is excellent! My kids wasn't able to use their laptop no router working.
Everything that I did was near by.
prompt attention to correcting door handle problem
yes, there was no radio or alarm clock. no shampoo or cond. no amendities at all.
Terrible, don't choose this hotel if u you can help it
It looked nice on the outside. The first room we where shown was terrible. The door looked like someone tried to break in and was damaged. The bathroom was in horrible shape so we asked to switch rooms. The second room wasn't any better. There wasn't a light bulb in the lamp, the beg had cig holes, and my friend found a cockroach in the bathroom. We wanted to leave, but we got charged any way for one night stay because we took to long looking at the room. None of it looked like the pictures shown.. terrible and glad we left.
Heater worked Door would not work took 5x to get it open then when I when in there was blood on the floor the room stinks like vomit they did not move me and I had to stay for 2 days worst hotel ever
It was cheap Extremely dirty. Roaches. Chipped paint. Stained towels an sheets an bathroom. Ac smelled like someone peed. Ugh Just disgusting. Management was rude. Will not be going back.
I honestly had stayes there one other time and while it wasn't the best, it wasn't the worst...... This place was absolutely awful. The room had a smell of mold and was filthy. The curtains were literally falling off the cabinets were missing the refrigerator did not work and has standing water in it as well as the freezer and there literally roaches crawling everywhere down the walls and on the couch and b3ds. The bathroom was dirty and the toilet did not work properly. I wouldn't reconend this place to my worst enemy.
This was the worst experience at a motel I have ever had. The grounds are overrun but stray cats, but that is the least of my complaints. The first room I was offered reeked of cigarette smoke, the curtain rods were broken, the lights did not work, and two full size bed were crammed into a room that left literally no room for movement. When I requested another room it was slightly leas bad. There was enough room to walk, a bed in what we will call the living room, and one other in the next room, no smell. we agreed to the room only because they refused to give us a refund. We get in the room, ask for more towels (there were only 2 very small towels in the room) and cups (there was one Styrofoam in the bathroom) and after much pleading/debating with the front desk they finally gave it. We try to settle in the TV does not work, the frame on the first bed seems to be broken, the bathroom has a faint smell, the water pressure is awful and the water is Luke warm at best. Here is the real kicker... WE GO LOCKED IN OUR ROOM!!! THE DOORKNOB LITERALLY FELL OFF THE DOOR! If it weren't for my boyfriend being a macgyver who knows how we would have gotten out. I would never go back.
Suite was spacious with 2 doubles beds, bathroom, walk in closet, living room and kitchen When we first arrived, the staff told us to wait about 10 minutes so they could do shift change. Checked back 10 minutes later, and was told to wait again 10 more minutes by a security guard behind the locked office door. Left and came back because no thanks. Checked into the room later, and found 2 bugs in 15 minutes. Bedding was dirty.
everything was good
Was a great stay over all and would stay there again. Beds were very comfortable and rooms were nice and clean. Can't really complain to much. Over all our personal experience was great. Wish there were microwaves and fridges in the room. There was more then enough room for them. I'm thankful that they had a free breakfast but it wasn't much as I thought it would be, area was small. They could do better.
Very nice hotel for the money. Love that it was near resturants, stores and highway. Nothing
The front desk was courteous, helpful and friendly. Would prefer more aesthetic lighting in the rooms.
The cleanliness was very poor. The shower walls were dirty and the microwave still had food in it. Also hi-touch surfaces need to be cleaned. You should have a quality control program in place for cleanliness.
I was very unhappy from the moment I arrived until the moment I left. The hotel is old and unsafe, the rooms are dirty and old, very small restroom and poor staff assistance. Use my review! Pay the extra 50 dollars and stay at a better hotel!
Nice clean rooms. Staff was super helpful. Decent price. Tv's were a little dated. Free breakfast was very crowded.
I was comfortable We were only given 3 towels for 4 people and the door wouldn't stay shut
Cheap room, comfortable bed, good tv, nice staff. Noisy highway, very noisy a.c. (but better than highway). No fridge. Tiny pool.
The price was fair. The web page is nothing like the actual hotel. It's location was not was was expected. If you like palnes flying over your room, the garbage truck emptying the large dumpster at 0630 in the morning and you like the funny smell, then this is the place for you.
Good fo a day over
Clean, comfortable, decent breakfast, staff was very helpful and friendly. Small pool, breakfast ended at 9am, highway was loud.
Not a clean hotel is the nicest thing I can say. I would rather of stayed in my car.
Everything Breakfast end at 9am
Great price and great hotel. Clean rooms and comfy beds. Nothing to complain about.
ooh one to miss , carpet all of it except the waffels in teh morning