it is just in center what i want
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
location and very well run
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
The staff was fantastic in both courtesy and smiles.
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Friendly staff and excellent location. Safe and pleasant
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
To hot in rooms. Not good aircondition.
Position..real in the centre..perfect to visit the town.
The breakfast is great The room was small
A very good localization- Perfect The breakfast is very expensive. Do not take it there
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
room design was nice. you can not open the window - air con not efficient.
Good location. Good service. Expensive.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
the hotels is simply ok, nothing special i do not like smell in then room and internet was niot working in spite that it was advertised, you can have internet only at the lobby, restaurant
good breakfast, decoraton and service - standard of Novotel same as other cities I stayed. location fairly good. No some amenities in room - shower cap. Bed too tiny for 2 persons.
Room, restaurant (breakfast+dinner), staff Parking is not sheduled
Good location in the center, large room, free of charge tea and coffee in the room, friendly staff, free wi-fi. Breakfast is not included in Junior Suite rate, it's really strange. Carpet near the sofa was not really clean. In the toilet there is no sink, it's necessary to go to the bathroom that is situated in the other end of the room so as to wash hands.
Extremely helpful staff, both in arranging visa inviation and during our stay. Good breakfast and very comfortable room in a new hotel. Terrific location near Nevsky Prospect but protected from that road's traffic noise. Convenient for the metro.
Good location! Hotel needs for renovation, rooms are a bit old-fashioned! Not value for this money!
Proximity to Nevsky avenue .Very good and rich ( Novotel style )breakfast .Cosy cafeteria with good choice of deserts , comfortable sofas and lighting. ATM 24 hours. Polite and well-looking staff . We got smaller room without sofa ( just double bed ) in building 2 .Carpeting was somewhat ( heavily ) spotted . This summer we had a couple of nights in Novotel Edinburg . Same hotel chain and hotel age - but adding some fragrance to air fresheners makes you feel staying in valuable place. You know this feel ...
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
specially for business trips - breakfast should be erlier as 07:00AM
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
Idea business base with prices that werefair by Russian standards
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
Front staff is friendly for concidering in Russia.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
TV Japan was available. No elevators. Having filled the bath with hot water, the water turned cold halfway. I could not use hot water for several hours !!
Good location, good food, good service high price
The Helvetia has an excellent location very near the metro and the main shopping street, yet is is very quiet. It comfortable and clean, while being less pretentious than other hotels in the area. The food served at breakfast is very good and their restauants are praise worthy.
Everthing was wonderful at the Helvetia. The service was excellent - polite, helpful and understanding of foreign travellers who cannot speak Russian. The only little thing that I did not like was the bed. It was 2 x double beds to make 1 King Size bed, which meant the mattress was not suited for the bed. I think to make Helvetia even better, this will need to be addressed.
Hotel staff very helpful and all aspects of the hotel very clean and tidy.
The level of service, friendliness of the staff and level of assistance they were willing to give.
calmness and romantic of enclosed restaurant area (beer + wine), excellent staff members
A really nice hotel. Rooms comfortable and food in both restaurants very nice. Well placed for visiting the city centre and tourist attractions and just a couple of minutes away from the nearest metro station Tea and coffee making facilities in the room would have been handy.
The staff were very helpful and friendly, the courtyard is lovely
Comfortable, well decorated and well run. Close to metros and Nevsky prospekt. Good and helpful staff. Single rooms a little small
Absence free Internet (Internet is payed by special card - it's no comfortable)
Delux room Overpriced.
Clean,quiet,friendly employee,good service. The breakfast is too simple, I think. If this can be improved, it will be perfect.
Bath was nice. clean room paying for use of laptop for internet.
position,price aircon turned off at night, impossible to sleep, also due to a very uncomfortable mattress
The staff shows absolute incompetence as far as client satisfaction is concerned
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
It has an excellent service!
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
I liked the proximity to the centre of St.Petersburg and all the sights. The hotel was very comfprtabe and the staff were very obliging. Just a very temperamental shower which could change from very cold to boiling hot. We needed to be very careful when using it.
The hotel is in a good location, the staff is helpful. The breakfast is not very good and the bed is not very comfortable
The hotel is located at very convenient place with easy access to major touring places.
The rooms are very small, but cozy. Almost rooms are very sound-transmitting.
I thought the overall concept - one counter staff, simple self serve breaksfast, 13 rooms made it a pleasant and friendly stay Rooms too hot at night
Location. Very friendly staff. Complimentary drinks and wi-fi. Breakfast pretty basic. No signposts on the street. Website says that hotel accepts credit cards, but they don't have the terminal, so they expect you to pre-authorize them for the use of your credit card.. we chose to pay in cash instead.
Good location and nice staff. But breakfast is not good.
Excellent hotel staff, welcoming, very friendly and helpful! Round the clock free tea and coffee in the hotel's breakfast room. Clean, comfortable, great location! Free wifi in the room. We were very happy with our choice of this hotel.
We were particularly pleased with the professional and efficient yet charming way in which the staff handled queries and requests The hotel took some finding. No sign outside. We had to ask at a neighbouring hotel.
Location was accesible to main street and close to train station as well as main attractions.Buffet breakfast was substantial and good. Service staff was always accomodative and pleasant. No air-conditioning which meant that windows and doors (no netting) had to be opened and thus mosquitoes bit us. Lift was too small and old.
I liked the best location and the good rate fixed for my stay period of time. Also staff was more than welcome and the hotel facilities are luxury. N/A
the location was great,the stuff were very helpfull and kind,breakfast was very good,room service was very affitionet.
Very good Lobby, nice but small rooms, very good bed and bath staff. Easy to find. Prices for minibar are crazy (peanuts - 18$ !!!, small bottle of cheap shampain - 140$ !!! Rooms are smaller then on photoes (we stayed at Delux room).
Lovely hotel, great location. The room was a good size and there is a good gym at the hotel. A very good breakfast buffet. I was given a 'city view' room which faces Nevsky Prospect. I asked whether the room might be noicy because of traffic but the staff confirmed it would not be. This was not the case at all, the traffic noice was very audible all through the night. If you are a light sleeper ask for a room facing the courtyard. The service attitude of some staff is not at a five-star level altough other staff members were absolutely lovely - so a bit mixed there. Another small thing to note there was no kettle & coffee in the room which I found suprising for a hotel of this standard.
Excellent location, great service, new and confortable
The hotel overall was great, well located for tourist as most of the interesting historical sites and museums are within walking distances or public buses are available right in front of the hotel. There are many good restaurants around the vicinity of the hotel. No
This hotel ticks all the five star boxes, but what stands out are its staff. They are superb and make you feel genuinely welcome.
clean,friendly personal,very good location
Excellent location: walking distance - between 10 and 20 minutes - to most touristic attractions, and two minutes away from the Metro station. Very attentive and courteous hotel staff. Rooms are spatious, confortable and clean. Very expensive comparing to other European major destinations but not expensive comparing to similar hotels in St. Petersburg, Russia.
Great location. Good access to bus and metro. Room was clean ans spacious. Excellent buffet breakfast. Contrairement à ce que nous avions lu dans les commentaires des voyageurs (mais peut-être est-ce parce que nous sommes hors saison), était compris dans notre formule le buffet à l'Imperial Room. Abondant, très varié, excellents produits. Very small bathroom. Seul bémol, étonnant pour un hôtel de cette catégorie : la salle de bain, proportionnellement très petite par rapport au reste de la chambre (entrée, dessing...). Difficile d'y poser une trousse de toilette et les wc sont vraiment trop proches du lavabo.
Good location. Good rooms that were regularly cleaned. The hotel staff had to inform us in advance that the hotel building was under reconstruction. So it was not very comfortable for us to live in darkened and stuffy rooms inspite of bonuses for supper in the restaurant (the restaurant wasn't quite excellent, too). The TV channels were not properly tuned.
Near the metro station. Cleaness. some staff don´t speak english
Extremely friendly and helpful staff. The hotel provided us with an additional Microwave for our small kid.The Staff speaks fairly decent English. The Restaurant is an added asset to the Hotel. Breakfast was excellent. The hotel is located within walking distance from the Metro & Bus Stops. A 'Prodyukti' (Grocery Store) is nearby for those visiting with small kids. The hotel definitely needs to subscribe to some international/ English television channels. The rates are marginally higher considering the facilities available.
Value for money. The hotel was being renovated during our stay - this was pretty annoying, and something that we were not informed about prior to our stay. The breakfeast was bad.
The staff was more than excellent, very helpful. Their English was marvelously not bad. City center, 5 minutes from the subway. Spacious room with the good design. Breakfast with cold and hot dishes. WiFi worked good. Very nice beer restaurant, cheap business-lunch (it’s about 3 euro). I think I’ll cannot become thin… "Schweinehaxe"( it’s really crazy enormous pork foreshank!) was too tasty… Good restaurant)))
it was in the middle of town. near metro. Breakfast was good. My room was facing the the open space at the back. 2nd floor. Had mosquitoes. But were provided with mosquito repellent.
good location not far from the metrostation. the appartment was to small for 3 adults
The entrance was around the corner from the Nevsky Prospekt, so it's access to the upmarket shopping street couldn't be better. The receptionist when we first arrived was pleasant and helpful in spite of her limited English. It was incredibly noisy; my friend & I could hear the traffic on the street (in spite of earplugs on the second night!) and other guests in their rooms. Their showers were the noisiest we have ever heard; it was like standing next to Niagara Falls. The room was clean however the shower left something to be desired; it was difficult to regulate the temperature of the shower, either scalding hot or freezing cold, and it didn't drain properly so that by the end of a shower, I was standing in 3 inches of my own filth. Yuk! And it leaked over the bathroom floor. It was difficult to communicate with any of the other staff as they spoke little or no English. Worst of all, the room reeked of cigarette smoke.
Close to Nevskiy Prospect Dirty entrance, most staff doesn't speak english
There is water of yellow color at the bathroom, the room is not large, a bit far at the city centre, noisy. I will recommend this hotel in case of all hotels are on stop sales
Cool designed hotel! There is no wardrobe in the room!
The service from the front desk and the staff in general were high end. It was a really pleasant place. From the outside you could hardly see that it was a hotel but inside it was really pleasant.
Hotel is located on very busy street with traffic jam...
pleasant staff, good breakfast and good comfort mobile phones are not working in the rooms with view to the internal atrium
The location and the interior were the appealing quolities. The stuff is terrible, the way they meet the client' needs is awful, attitude to guests is unaccaptable!
Fine hotel located in the city centre. Rooms are well designed and comfortable. Internet is available.
location is perfect, near all the sights and metro. also value for the price is very good. even the breakfast was delicious.
No wireless internet facility at the room. I would recommend this hotel but not for business trip.
The hotel was very conveniently located to shopping and good restaurants. Air conditioning was advertised but not turned on for my stay due to the cool nights. With reports of a West Nile virus outbreak, and mosquitos in my room, the air conditioning would have been appropriate.
Good. but Corinthia better )))
The room was ok and clean. The room temperature was however a little too warm. Maybe 4 star is too much for this hotel ranking Room was rather warm
Hard to move into the hotel with a small baby- narrow doors, a lot of smal stairs. Also it was very hot in the rooms, more thna 27 degrees, but we were lucky that we were able to open a window- in other rooms it is not possible!
The hotel staff wasn't at the lobby was inadequate. The laundry service was very slow; they have taken my shirt the day I checked in (Friday) and handed back to me when I checked out (Sunday).
Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda. Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.
Comfortable enough for get a rest after stressed business efforts or excursion trips in St.Petersburg. Ideal place to get old remarkable Petesburg: very close to Nevsky Prospect, Kazansky Cathedral, Hermitage, Michailovsky castle, Pertopavlovsky Fortes etc.. Close to metro. To be not too greedy!
The care of the hotel staff, specially the attention and help of the reception staff was great. The floor was not very well cleaned during my stay. Apart from that, it was clean enough.
Taxi arrangement Very small rooms and bathrooms!!!, poor breakfest - long wait for service, no English luangage TV channel
very helpful staff arranged car, driver and guides to take us to the sites.The staff spoke English and were able to direct us to the places we wished to see.