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Very good Lobby, nice but small rooms, very good bed and bath staff. Easy to find. Prices for minibar are crazy (peanuts - 18$ !!!, small bottle of cheap shampain - 140$ !!! Rooms are smaller then on photoes (we stayed at Delux room).
the location was great,the stuff were very helpfull and kind,breakfast was very good,room service was very affitionet.
The hotel overall was great, well located for tourist as most of the interesting historical sites and museums are within walking distances or public buses are available right in front of the hotel. There are many good restaurants around the vicinity of the hotel. No
I liked the best location and the good rate fixed for my stay period of time. Also staff was more than welcome and the hotel facilities are luxury. N/A
Excellent location, great service, new and confortable
Lovely hotel, great location. The room was a good size and there is a good gym at the hotel. A very good breakfast buffet. I was given a 'city view' room which faces Nevsky Prospect. I asked whether the room might be noicy because of traffic but the staff confirmed it would not be. This was not the case at all, the traffic noice was very audible all through the night. If you are a light sleeper ask for a room facing the courtyard. The service attitude of some staff is not at a five-star level altough other staff members were absolutely lovely - so a bit mixed there. Another small thing to note there was no kettle & coffee in the room which I found suprising for a hotel of this standard.
clean,friendly personal,very good location
This hotel ticks all the five star boxes, but what stands out are its staff. They are superb and make you feel genuinely welcome.
Great location. Good access to bus and metro. Room was clean ans spacious. Excellent buffet breakfast. Contrairement à ce que nous avions lu dans les commentaires des voyageurs (mais peut-être est-ce parce que nous sommes hors saison), était compris dans notre formule le buffet à l'Imperial Room. Abondant, très varié, excellents produits. Very small bathroom. Seul bémol, étonnant pour un hôtel de cette catégorie : la salle de bain, proportionnellement très petite par rapport au reste de la chambre (entrée, dessing...). Difficile d'y poser une trousse de toilette et les wc sont vraiment trop proches du lavabo.
Excellent location: walking distance - between 10 and 20 minutes - to most touristic attractions, and two minutes away from the Metro station. Very attentive and courteous hotel staff. Rooms are spatious, confortable and clean. Very expensive comparing to other European major destinations but not expensive comparing to similar hotels in St. Petersburg, Russia.
specially for business trips - breakfast should be erlier as 07:00AM
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
Top service, location We didn't get the room we booked. The prices were untransparent.
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
location is fine - price is too high overpriced
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
The staff shows absolute incompetence as far as client satisfaction is concerned
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
It has an excellent service!
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
Very good localisation - close to the Nevsky Prospekt (but not directly on the main street) and metro Mayakovskaya, good breakfast, very helpful staff - thank you! very strong boiled eggs for breakfast - tasted like a stone :) , but you could order fried eggs instead
Friendly personnel, nice and clean rooms and location. I believe coffee at the hotel was slightly overpriced.
Its location, cleanness
Clean and comfortable room
The hotel personnel was very friendly and helpful. The breakfast was good, with freshly fried eggs and pancakes.
Localization and the staff very friendly breakfast is good but not enought for 4 star hotel
The staff was very quick to react and very friendly. This is very assuring in Russia. Excellent location for visiting places, can walk to major attractions easily. It seems the hotel was freshly opened and some facility and service process was not properly established. However, judging from the prompt reaction of the front staff, I expect this will be more or less resolved in matter of time. The classic room was little too small for two of us, may be better for single traveller on a short trip.
I spent 4 nights there from 12 to 16th September. There was a serious issue about what I expected when I booked the room but I do not want to expose the details to avoid harming the business of the hotel because this is an error cause by the booking.com website. Anyways, when I realized the problem and escalated it and showed my irritation, I was really shocked at the way the receptionist (Yulia) handled it very professionally and then the great booking manager (I wish I still remember her name) did not only solve the problem but... exceeded my expectations as well!!!! Again I cannot give more details but I can simply say.... I will surely go there again and again and again. Small entrance but luxury inside and excellent location! The entrance is very irritating, a very tiny elevator exactly the size of an airplane toilet! That's all.
Friendly, helpful staff; good location; good breakfast; clean Small room (standard), no wardrobe
The hotel have a nice location in the walking distance from the many attractions and sights of the downtown. As well it’s close to subway station. The single room is very small. I would not recommend it for business stay, because there is no table in the room to work. The bathroom was a regular size, but washstand and toilet bowl were almost useless due to the smallest size I ever seen in the 4-star hotel.
The staff was very friendly. The location is almost perfect. A very comfortable hotel. The temperature of the shower was not very constant.
Perfectly situated and excellet SERVICE... Well above any of my expectations ahead of my arrivle
The hotel is situated right in the centre of St Petersburg. My room was comfortable and the reception staff very helpful The lift - very small and slow
Location is excellent, comfort in the room also excellent (great bed, bathroom, TV), also excelent breakfast and good staff who speak engish, which is great in that city.
There are provided excellent brackfast, even if the place only provides brackfast not a official restarant. Nice service and very sweet. Thank you!
Our room was beautiful, clean and comfortable, althought small. The breakfast room was very nice decorated and the ambient, service and the breakfast good. We ordered taxi to the airport at the reception desk to be sure to get a liable taxi. After 25 minutes there was no taxi and after urging the reception tried to get an other taxi, but she did not manage to do it in time. We got the money back and went out. Our luggage was taken to the street taxi. The personnel was pollite, but a bit unexperienced (as very often in Russia) for a 4 star hotel.
Location was superb. The carpet was old and dingy. Not enough storage in the bathroom but otherwise we certainly received value for our money.
The very adequate location close to historic as well as the business heart of the city where numerous bars, restaurants, shops and easy access to the public transportation exist, No
Nicely positioned - just off (too) busy Nevski Prospekt with a stand of Teremok right opposite - excellent pancakes... Breakfast was excellent too. The rooms were rather small but nicely furnished.
I must say I was disappointed with this hotel. I think I expected more - I even went back to the website to re read the reviews to see if I had missed something. The best thing about the place was the location. The first rooms we were given were on the 7th floor. It had stained carpet and both rooms were small - the small double bed had to be pushed up against the wall as the room was so small. I quietly complained and they were very helpful and relocated us. In the end it was ok - but the location made up for it. The rooms are very small, plain, functional with a busy breakfast room - but enough for everyone. A computer was made available for guests and this was great. Very good staff The size of the rooms.
Great reception staff, check-in (which was late at night) and check-out was an easy and welcoming pleasure. The hotel location could not be better and is literally only 2 minutes from Nevsky Prospekt. Breakfast in the Grand Cafe on the first floor is simple but with reasonable variety, and the restaurant is run very efficiently by friendly and attentive staff. The hotel currently offers a half price for Sunday nights but this is only given if the booking is made on their site and not if done on the Booking.com website. I think this deal should be available to everyone regardless of where the booking is made.
Location of the hotel is very good. All famous and most interesting sights are near the hotel, e.g. it takes only 3min walk to the Hermitage and Lady of Kazan Cathedral. Breakfast was tasty and with wide assortment of food. Rooms are quite small. If you plan long stay in St.Petersburg (from my point of view) it will be better to choose another hotel.
It was very close to all major attractions in the city. The staff spoke English and were helpful. The breakfast was not very satisfying or good. The rooms were small and the smoking that was allowed at the hotel was over-powering.
Repair work right down the windows.
Very good location. Manager of Grand cafe is trying to make this cafe like McDonald's - always hurry you while you are eating.
The location of the hotel Very small facilities
Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda. Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
The breakfast is great The room was small
Position..real in the centre..perfect to visit the town.
room design was nice. you can not open the window - air con not efficient.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
To hot in rooms. Not good aircondition.
Good location. Good service. Expensive.
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
Friendly staff and excellent location. Safe and pleasant
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
room and service were very good. the concierge-marie and anna were very helpful to us,
Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.
Our business guests and we appreciated very much the restaurant and service. Thank you very much! Very poor possibilities for parking the car. Even for short stop I had to use parking place in the Vosstanija square and this was also a problem because it was overfilled.
What I liked most was the staff very polite and fluent in English (not so common in Russia), the good breakfast and the resturant, modern and plenty of light and renovated bathrooms. Often the water of the shower was not hot at the beginning (crucial especially in winter) and a not pleasent smell was persistent in the bathroom, also water in the toilet was browny/rusty. No elevator.
The hotel staff was very friendly and answering my tourists questions. One of then even spoke fair spanish. I did not like that it does not have a lift or maybe I did not see it.
It was really central to some of the best parts of the city. The staff were helpful and their language skills are diverse. The restaurant in the same complex was great too. I would have liked tea and Coffee making facilities in the room.
The hotel's location is excellent. There are many activities near.And also it's not too far from metro (5 minutes on foot).
very friendly good atmosphere, guest privacy
Good location, clean rooms, free wifi. Weak breakfast, we have missed vegetables, maybe more options of food.
The location and price of the hotel room itself. Very nice staff. There was a charge for fresh towels and I had to request a change of towels. Room service was over-priced. No elevators, and the stairs were extremely steep.
The hotel has ideal location, close to the metro station, and within the 20 minutes walking distance to the city centre. The room was superb, spacious, clean, with modern furniture and roof windows.The breakfast was adequate. There is a free wifi avaliable in the rooms. Overall, this hotel is perfect and I can not say anything negative about it. None
-very kindly and helpfully staff. Very good located, the hotel is in the historical centre and if you want you are in a few minutes on the metro station.The building where the hotel is, is a business centre and the hotel is in the 2nd and 3rd floor of this building. But it was ok ´cause better a small cosy hotel with kindly staff as a big hotel with unkindly staff. For city trips and business trips perfect. There was no restaurant and bar only breakfast restaurant. But the staff told me that soon there will be a restaurant and bar.
clean rooms, nice staff
Nice, clean, ideally located in the city centre and very good for sightseeing. Moreover, the staff is very friendly, and breakfast is generous
It was a very nice stay. construction activities nearby.
Clean rooms, renewed furniture, modest staff, price-quality is very good, location is perfect Noise from the street - not hotel fault, but not pleasant during stay