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Staff was rude and had to pay to park because the lady during check in never offered me a parking pass. Ridiculous .
The staff was beyond welcoming and so kind, and the location couldn't be more perfect. The room was small but it was the perfect size for what we needed! Loved it! The bed was a little stiff, but definitely nothing worth complaining about. Nothing but good things to say about the Ponce De Leon!
It's a great price, but it's the same price as the Avalon and Hollander. But.... those places strive to be the best even at the discounted price. First impression was the musty/moldy smell of the building. Then there was the 18" TV. This is the same size as my office computer monitor and smaller than the monitor for the receptionist. The cable wire itself was just hanging across the room, not mounted, not trying to be disguised in any way. Wrong remote for the TV so you couldn't access the guide, sleep timer or screen size. Had to watch NBA playoff game where it looked like this "CAVS 68 BOS" because Boston's score was cut off from the TV being stuck in zoom mode. Turned the hot water on for 10 minutes and finally got in. Used 0 cold water and it was still basically a cold shower. Front desk said I probably just needed to play around with the hot water handle a little more. That doesn't explain no hot water in the sink either.
Location is great for the downtown area, waterfront, restaurants & Bars Bare bones minimum. Feels like you're staying in a random apartment. Bring plenty of booze to get liquored up before you go to bed. Just weird. Random decor.
Great location. Within walking distance to the waterfront, museums, shops and restaurants. Felt safe as a solo traveler. Parking not convenient. My room was above the restaurant so I could hear the customers outside on the patio. Thankfully it was a Monday night, so the noise died down early.
I loved the location. Walking distance to many shops and restaurants. Rooms weren't ready 5 minutes before check in. Older hotel with rooms to match. Small outdated bathrooms.
The location, feel, and decor of the hotel is wonderful, and I love the different options of restaurants. The staff, while friendly, seemed more apt to give excuses rather than solve problems, the hours of operation advertised contradicted the actual hours of each resturant, and although the website claims parking is available, the hotel does not actually have their own parking.
Nice size room for a boutique hotel, in a fantastic location on every growing St Pete dt. Farmers market on Saturday is across the street. Outdated bathrooms, and as mentioned the beds were a little uncomfortable. Hallways were a little shabby.
Well maintained & tastefully decorated. Staff is personable, helpful & professional. Lovely view of the bay from the 6th floor & great location in general.
Very clean. The downtown St. Petersburg location. No free parking: From Friday evening to Monday morning you can find free parking spot near parking meters in a few blocks radius around hotel. Hot water is changing temperature from warm to cold.
Location The elevator in the hotel was out of service during my stay, carrying luggage up 4 flights of steep stairs wasn't pleasant. Elevator in the parking garage is also out of service...so again carrying luggage up and down.
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
There was no hot water the evening we checked in Had to wait until morning to shower
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
The staff was great. They even comped our parking because it was my husband's birthday. N/A