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Helpful, friendly and polite staff. Room is tidy and clean. Delicious breakfast with lots of choices. Convenient location, with airport shuttle stopping at the front door for easy transit. It's your top choice for a stay in Rovaniemi. Nothing at all.
the staff was very politefull, they solved us what problems we had and answered kindly to our questions. the bathroom is a little too small. but considering the finnish standards, it's ok.
location. kids walking on the roof beside our window
Proximity to the centre, Very nice staff Very Soft Beds, bad curtains taking into account the amount of light in Lapland in Summer!
The staff of the hotel is polite and responsive. The breakfast was really good. In general the hotel is very comfortable and reasonable.
The beds were very comforable and two pillows were on each bed. The room was decorated very nicely. The room was too hot with no way to ventilate.
The location of this hotel is excellent. It offers a warm ambience and the buffet breakfast is also good. The rooms are clean and comfortable.
Friendly and helpful staff, clean and quiet (there was some repairing work being performed, but it did not disturb us), the location is perfect for visiting the city. I liked it very much. Dinner at the hotel restaurant was kind of expensive, although it was good.
Room was very clean with nice design features; great breakfast and restaurant; very friendly and helpful staff. The room was very small, barely fitting the queen-sized bed. So it was very cramped for a couple. The room was also overheated, even with the thermostat turned way down.
Everything was just perfect! Girls on reception were very helpful and explained everything in details! The restaurant is open till 11 pm - so we were able to have dinner that late (amazing! :) ) and shower gel smells good!)))
the location was great , downtown Rovaniemi \ Staff are very helpfull
Extremely helpful staff Very comfortable location
The hotel facilities, the confort, the breakfast and the sauna Anything
Location of the hotel No free internet in the room. It makes me inconvience as I need to go to the hotel's lobby to check the e-mail.
Breakfast was excellent. No lobby or other place to sit, rest and warm. Hotel bar/restaurant is no good at all.
central for shopping helpful english speaking staff
Good brakfast. No slippers and
Great hotel, the best in Rovaniemi at the moment and absolutely reasonably priced. Good view from the window to the main square, imagine in in winter time? Good design and careful service. Breakfast wished a bit more variable taking into account the fame of finnish kitchen at hand.
Staff was very friendly and helpfull. The restrauant had great service and great food and the buffet breakfast was also great.
It is pretty good place in terms of location and facility. some of staff was not very friendly.
cleanliness staff was not quite helpful
very good location on riverside, good restaurant, easy access to the Aalto-designed civic centre slightly overpriced, like other Rantasipi hotels
The breakfest was fair. I originaly booked for 7 night but cancel the reservation in the first day and finly stayed in the hotel only one night. This is a very old hotel with a very old look from the inside. The rooms I got were small and transmit tiredness and absolotly not a place I wish to stay. The price was not competitive in compare to other hotel in the same town. I must say that other people stayed in the hotel were not so sensitive to the look of the hotel and said it is satisfied them. One of the reasons I choosed this hotel is the swimming pool that was not useful for me and my children because the low temperature of the water.
location, very central not clean, common parts really very poor
Visiting Santa Claus Village.
Super hotel, many thanks!
the breakfast was excellent we stay also in this hotel 24 august when we fly home 25 august
Beautiful location,shopping close, must be beautiful in the summer.Rooms OK maybe a little bit too small Your restaurant on Thursday 17th of Dec. at 21:25 didn't serve us anything to eat. We were not able to sit down in the restaurant and have a drink. In fact the waitress was very unfriendly. Please, a little bit flexability would be appriciated.
WE had a wonderful staying, our room is was very nice,full of comfort and facilities(and with a private sauna!!!).We appreciate that the hotel is in the nature, but you can easily reach the city center by a cycle piste, just 3km. walking in the green!amazing!!!
The chalet is very comfortable, clean and very nice. It is suitable to the cold weather of Rovaniemi. There's no room service, but it was not a problem.
Next to the slopes - good if snow; supermarket nearby; Appartement: We took the one for 5 persons (2 adults + three children), size ok No equipment (washing machine, dryer) ; TV only finnish programs - too bad; internet available in the room but very expensive; telephone in the room very expensive to call taxi (average 3 euros per local call as reception refused to call for us each time we require!); Food in restaurant very expensive and basic (29 euros per adult, 18 euros per child for just spaghetti and french fries buffet, one dessert no choice ...); 5 euros rent per sledge for the children ... very business oriented and far from the city (consider 20 euros one way by taxi); staff at reception not friendly
it wasn't very expensive but it could be chiper because there was neither a freezer nor an oven at all. (You can cook for yourself but remember not to buy frozen products - you won't be able to safe and bake them :)) ). Beds were nice and soft. There was a sauna and it was excellent to stay there. Location is rather far from the city center. For people who travel by car only.
the cabin was clean, comfortable and well equipped
Really liked the accommodation. Very pretty setting. Kids loved the loft bedroom. We had the semi detached for 4-6 people. As we are a married couple it would have been nice to have a double bed as opposed to two singles. We found the staff to be quite rude and unhelpful when we made an enquiry about the ski fields.
The hotel is home-like feel. It is warm and well-equipped. I specially like the private sauna in the apartment. No catering services during summer.
privacy, tranquillity, good facilities (e.g. private terrace and sauna), convenient location close to airport. Very good breakfast!
Sauna in the room.. amazing! Cozy cottage, lot of space, clean and gorgeous! Need a taxi every time you want to go somewhere as the hotel isn`t in the centre and no buses to and from it.
yes, very good hotel
the room was great. very clean. had lux-brand hand soap and shampoo-shower gel. bed was comfy. had a good night's rest. had a good spread of breakfast. N.A
Convenient for going to other places in the city. Staff are very kind. There is bad smell in the lobby of this hotel. The refrigerator inside the room has big noise.
Good price, quality ok. Near the city centre.
Staff people are very kind. Price is cheap Hotel is in quite old flat structure
The breakfast was nice and also the hotel itself is very quiet and clean. There were no towels at all in my room!! I think, there should be some for 63 euros a night....I didn't have any with me, 'cause i always travel with lots of other things!!!!So it was uncomfortable for me to stay without towels after shower!!!!!
The staff was very welcoming and gladly made a room available even though we arrived very early (8 am in the morning).
wireless network provided, sauna free of charge, near city center
The style of the room and the hotel was a positive surprise. More interesting than the most of the hotels I've seen in Sweden, fot much higher price. Value for money.
The price was reasonable. The breakfast was good, good selection and filling.
Location reasonably close to city centre, good value for money. Sour approach by some reception staff, though owner's approach & support was excellent.
A quite and nice plays and free parking in the backyard as our hopes for a quick stop.
The staff was wonderful and extremely helpful! I arrived very late at night and they made sure that I had a key, instructions, and a map to find my way around! They were very accomodating, and I would definitely reccomend Santasport to others!! The walls are slightly thin, so you do hear your neighbours if they are talking. Perhaps, like other hotels, there should be quiet hours! :)
Nice old style log cabins for up to six people (in one room albeit) with fireplace, kitchenette and personal sauna! Parking in front of the cabin and decent breakfast at the main building. Nice for an extended stay. Many activities in both summer and winter. No tea/coffee in the cabins. Adjacent spa should really not be titled as such, as it is only a tiny public swimming pool.
Breakfast is a shame. Very limited choice, old bread; old eggs (eggs with funny colour and smell) or old porridge. Also the car park was on top of a hill so some excercise on check-out... The signs at the complex are not very clear (where is the reception??) this might have something to do with the construction however...
cheap price the swimming pool was closed on sunday noon, hotel area was under conscruction, poor room furniture
You can use the indor-pool... The "hostel" (no hotel) was under construction in more buildings...
The rooms are apart of the swiming pool, and the spa... is more a big gym that has some rooms to rent. Is really far from being a 4 star hotel! very loud, you can hear what happen outside the room.. and the internet is not working in the rooms! (that's not what they say in the hotel page!)
I like that we stayed at the Olympic Training Center Receptionists weren't very friendly (some even rude). Rooms look like college dorm rooms (and smell like them too) Showers are grungy, smelly, dirty and made me wish I didn't have to shower just to avoid touching anything. (Showers in Uganda are cleaner than this!)
very good breakfast and restaurant in the eve during check out receptionist made mistake in the price and wanted to charge us more, but when i showed booking confirmation, she agreed and recalculated the bill according to the info from Booking.com
good location to ski and tovisit santa wery expensive for 3* hotelon these money I stayed at 5* in Levi
Nature, breakfast. It was a littel bit cold in the room.
Awesome restaurant and breakfast menu. In-room sauna was errr cool! Staff superb throughout. Not cheap eating but good value for the quality! Restaurant prices could be a little lower out of season but hey, that level of quality needs a fair revenue stream.
we had a meal there and the food was great, the reception staff helped us organise our onward journey, fab experience, sauna in our room was good too.
It is so far from city central. You need a car.
all, less cleaning and transport to the city cleaning and transport to the city
Strange plumbing. Our water pressure would go completely, and then return in a few minutes with scalding hot water.
everythere there was Santa Claus' symbols. Great. Good location for sking unfortunately we were in summer, sauna in room no aircondition and in summer weather in room is above 25 C
Children found some clothes under the bed!
Receptioniosts were very politely, helpful and served correct and quickly. Staying at this hotel was very pleasant Poor compare to other Cumulus hotels breakfast
Friendly staffs, comfortable bed, and a free sauna.
An ideal location with an element of magic. Just one thing-please tell guests that no food is available on Sunday evenings.
location, location, location....
Good location, warm athmosphere, easy access to bus no.8 that takes to Santa Clause Village The restaurant closes quite early. at 21.00 h
The rooms were clean and quite comfortable. You have to go to another place far from the hotel (less than 1 kilometer, but with the suitcases any distance could be horrible) to do the check in.
Good location, private bathrooms per room is nice. Like hotel. Comfortable beds Had to pay extra because two people In two bed room. Did not know this until we arrived. Why? I could just say it's only me and bring in a person for the other bed and not pay the extra.
Rooms included own bathroom and TV which is not usual for a 'hostel' at this price. Room was more like a 2 or 3 star hotel. No staff on site means a bit of a walk down to the Clarion Hotel and then back to Hostel Rudolf with all your bags. Same has to be done on day of check out if you want to store your bags.
It is quiet and pleasent lookinng. No reception; when ugent matters arise, immediate assistant may not be provided. Not recommended for single travellers.
Nothing uncleanliness of my room, everywhere was dust, TV remote control did not work, because battery was low, on the floor were scattered somebody hair, it was terrible.
The hostel was warm. It had a shower and washbasin in the room which was really nice to have! The Hotel staff were very friendly and helpful in Hotel Santa Claus. Just be aware that the keys have to be picked up from a hotel a walking distance away, it would have been better to have picked them up in the hostel.
Suitable for one night stay with only intend to have a bed and shower. Clean but a bit cold rooms in the end of October (warm blankets provided though, so no problem really). Staff in Clarion's reception was friendly when getting they keys and also before hands when calling there and checking some things. In a hostel mini kitchen microwave oven would be really good to have.
lack of staff
The kitchens were tiny and it caused discomfort when many hostel guests were about to have a meal.
good prices, clean and nice staff in hotel santa claus