The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Perfect view from the 12th floor. Nice bar, good service. Cool room.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Room was fantastic and room service excellent. Would go again
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Great location and good connection to public transport Bathroom was rather small
Very loud, no alternative room available, under renovation, no fitness area.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
The staff are excellent. The rooms are old,... needs major upgrade.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
It was close to the casino & a nice hotel A little pricey
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
Good location, friendly staff, clean room - it was what i needed for this short stay. Asked to have shower cleaned - the water didn't flow properly and stayed in the tub but it was never fixed.
central position, high quality hotel at good rate. small bathroom with only a shower cubicle.
Very comfortable bed and friendly staff
The comfort of the hotel is always good, the staff is always courteous and helpful and the location is excellent with plenty of places to eat within a very short distance. The breakfast is good and the breakfast room very pleasant. Other than the housekeeping staff probably needs to be inspected more often to make sure that the bathrooms are kept clean, especially the tiled walls, there is nothing to comment on.
thanks to the central location of the hotel we were able to visit Rotterdam's city centre by walking The lightening of the room did not allow us to read at night
Staff on reception are always courteous and helpful. They speak good English. Pleasant rooms. Good breakfast. Convenience for parking. Ease of access from motorways into the centre of Rotterdam Rooms are getting to the point when they need refurbishing.
Very simple room, not even a minibar inside, hardly enogh for 3 stars
the friendliness of the staff, the free internet, and the good location of the hotel. the rooms were not clean, with stains on the carpet and housekeeping was not thorough.
Close location to Blaak station Breakfast was very expensive
location room size, small shower, very soft bed
The location is good, free internet is good, it is quiet some good restaurants near by. The water kept going off, the room was dirty, the fridge didnt work, our room wasnt being serviced, the staff did not care when i complained, the sink was blocked so we had to move rooms.
Quiet and comfortable
The breakfast buffet was excellent, room good too. Very clean. Had some problems finding it from the description provided. Fee for parking but maybe that's the norm.
It was in a good central location for dining, shopping and general access to most places. The room looked a bit tired and as my room faced the street, the road noise was a bit loud at times.
Location is good. Have chosen this hotel because of location, garage facility and breakfast included in the offer. Hotel's garage exit is on very steep road and when driving out car bottom touches the ground. Breakfast could have been much better. No free WiFi internet (only 1 hour).
Pity hotel did not sereve evening meals
Great rate for stay. Happy with all aspects - especially staff; very helpful and friendly.
The hotel was rated as 4 stars: looking at my room (No.125), probably 2 stars would have been more appropriated! My room was located onto front wing (facing main road): I realized Rooms onto wing facing side road are much nicer.
Night porters help over parking
clean and comfortable room, good and various breakfast, not far from the station by walking non so close to the city centre by walking
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
It's hardly a 4* my room was clearly a 1960s council flat. Which I assume is what the building once was. The decor was cold and a bit weird. Kitchenette had NOTHING just a cold metal work top and a sink. A coffee maker but no coffee and not even a microwave. I didn't want a kitchenette but if there is one in my room I expect something! Location is not nice nor is the view Far too expensive and not a 4*. I rarely complain about a hotel because you get what you pay for. However I suggest either spending another £20 or going for a lovely 3* somewhere else. It's not a nightmare hotel so if you have booked it's not going to be horrible, just if you have a choice ... Go elsewhere
Very comfortable room, relaxed atmosphere
Heating system was too bad !! very cold...
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
nice large room (studio)
The staff were very attentive and helpful.
good location, clean
Handy man was helpful Elevator did not work...I Am 70 on 4th floor....firdt room,radiator leaked.....second room 2 continuos drips in bathroom...telephone system did not work...cold not call locally in Roterdam
Great value for the money, The location is right in the center face to face with Hilton Hotel and about 3 minutes from Rotterdam Central Station and 1 min from the Metro, 5 min from the Maritime Museum. Staff very friendly. Pretty nice breakfast for a 2 stars hotel and one ticket for a drink at the bar. In the last night they had a problem with heating (sunday night), in rest was very hot in the room
Basic rooms but so well located for the price would recommend to anyone wanting a fun filled weekend away Rooms were basic but great value
All, very good
Free internet in the lobby, staff were helpfull, location is central. condition of rooms was extremely rundown, and some things were broken and worn out.
breakfast was very good and the room was comfortable elavator did not work through our journey. corridors were very noisy after 12 am on saturday night (maybe this was only related with the party at the hotel on saturday night)
Room was gloomy, bathroom was in disrepair, shower poor. Everywhere smelt of smoke and the staff smoked in the breakfast room.
the rooms had space but they were not clean the tiles in the bathroom was cracked and hanging of the wall the sink was hanging of the wall and the carpet in the main room was dirty
It was warm and it was close to International trains at Rotterdam Central Station. Not enough tea and sugar
Hotel staff was friendly and helpful in any situation. I was happy with the breakfast, both with its quality and the choice. Hotel is very good located, in pleasant walking distance from the train station, right in the shopping area. Free Internet, coffee maker with coffee and tea bags. The hotel is not luxury, what you get is in line with the price. Was not lucky with other guests, very noisy throughout the nights. One should try to avoid rooms looking in the inner-yard.
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
Room layout Breakfast reception and area layout could be improved
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
the hotel is near at the shopping centre and musea.
very good location not being able to open the windows
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
clean, comfort, cordial staff
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
historic ambiance interior rooms are confined, in my opinion
great experience to stay on the famous ship.rooms where really nice with lots of space. location
I feel back in the good old times and it gave me a warm impression. no complaints
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
The bed was comfortable There was nothing to do and it was very basic
Room size was OK The heating was not on during the day. So it became a bit cold. An electric heater was provided but still....
Breakfast was good Shower not installed proberly. Floors get wet when taking a shower
staff would have liked gym
Breakfast provided at the hotel was nice. Furniture of the rooms was bit old.
Nice hotel nearby city centre, plenty of shops and nice restaurants nearby. Rooms are nice and clean, breakfast was also ok but the best of this hotel is the staff, they are super. Parking fee
location, close to public transport
It is very easy to get to and very convenient for the business meeting I attend at the WTC.The shower in my room was excellent.
Breakfast that was incuded although it was packed The staff was unorganized and very slow. Had to wait for a front desk person and when they were with me, they seemed like they did not know what they were doing. The location is not as ideal as they advertise. Wireless Internet use expensive
The staff was really friendly, the room was very nice, big and clean. It was a bit cold in the room and they said, that they can only heat up at night. But it wasn't really bad.
Beds were OK The adress on the internet was wrong; the hotel had been moved afew blocks further. We searched for it a long time. Creditcard payement by Internet was not accepted, altough booking suggested it was.Staff told us that they were not allowed to do so. There was no roomservice. The room was cold, there was no extra bedding.
The uncomplicated attitude of the staff. The accessibility of the hotel from the motorway nearby.
No hot water
free Internet to loong waiting for dishes in restaurant.
The hotel was clean, the staff were very helpful and friendly and the restaurant was good as well. The Wireless signal on the 4+ floors was not very strong but I think the main reason for that was that the main router is probably on the first floor.
Modern, clean hotel with all the mod cons like incl. internet in rooms.
I really only slept in the hotel. I did not get a chance to roam and get to know the hotel.
Free Internet via Hotel's wlan on my iPHone was helpful Too little fresh fruit selection, and no diabetic jam at breakfast
Efficient, everything worked. Room very clean. Some staff very good. Handy for the area. tv gets bbc news. Good choice. Bath tub fitted. Booking system and admin ok. Bill error corrected willingly. Food expensive. Some staff need interpersonal skills training and should look happier in their work. The only lounge area is also the smoking area, apart from the bar or dining room. Bill had to be altered was charged 2 x breakfast every day when only one guest. Was corrected willingly. Needs to be a happier place to visit.
Great - Family owned hotel with very friendly staff.
super room, great location intend to return next year for the third time. secure parking [payable]
no there was nothing i did not like friendle staff and nice hotel all aroned
quiet neighborhood, nice place near centrum
Excellent location and staff very welcoming. Breakfast was excellent with lots of variety and fresh food. Unfortunately we had a problem with mosquitos in our room and were bitten to pieces. This dis spoil our stay however we would still recommend the hotel for a tri[ to Rotterdam.
The breakfasts were excellent. It was very convenient to travel from the hotel to the Ahoy arena.
Quiet area of town Too noisy - the room was above the reception and we could hear music all night.
Breakfast was very good and staff was very nice. Lovely fresh little bouquets on the table. Security was very good. My husband felt that his sheets were not changed. The bathroom shower water flowed beyond the curtain. It was expensive for the state of the room.
Better staircase. No
The staff was quite helpful in explaining how to get around Rotterdam, how to travel to various sights, and where to find food in the area. We enjoyed our stay and have no complaints
fantastic! the room overlooked the Erasmus brug, the staff were friendly and helpful. the room was spacious and comfortable. we shall defintely be returning
The bed was very comfortable, I slept very well. Good douche The view from the room
We only stayed 1 night but everything was very good.Good location for a city break tram stops right outside the hotel.
It had a nice view of the river and Erasbus Bridge. The view was wonderful especially at night. The bath room was very clean. It was close to city centre. The room was a bit small, but it was OK for us.
Convenient location. Harbour view Small bathroom
Nice, cosy rooms. View on the river! The room was a little bit small
Location, the city centre is nearby. The lift stuggles up to its destination and very small bathroom
The hotel was comfortable & staff were friendly. No
The location is pretty good.
Free parking, 24h reception Dirty rooms. No cleaning during stay. It takes a lot of time to check in/out.
The airport shuttle bus did not start early enough for my flight departure
The breakfast was terrific and staff very helpful
if you like one night in the hospithal incl hospithal beth this is the best place in town
Good access for the airport Room looking a little tired with redecoration necessary to one wall where there seemed to be some structural problem.
The hotel itself is great and is very modern and the breakfast is excellent. The hotel is literally an airport hotel as it very close to the airport but it is not close to the centre. To go to the centre you'd have to catch a 15 -20 min bus (the bus stop is minutes way from the hotel) which costs 2.50 Euro pp one way.
Close to airport, good size rooms very modern and clean. Very good staff
Relax with peace and quiet in comfort nope
good meal, comfortable room Poor quality towels rather worn and rather small!
Worked and shopped not really
The hotel is near a big shopping center and the train station. 15 min from downtown by car. The prices are definitly too high for the quality it offers. The rooms have 0 equipements and are very small. I went there on th 15th of October, it was cold, the heating was not working in the room. I hang the sign : "do not disturb", on the door. I don't like when they clean the room when I am not there. They entered the room and cleaned it anyway.
Hotel was very nice, quite place. Clean and cheap service.
Free parking, close to the highway
Location... right down the street from shopping and the metro No fan or AC
Relaxed atmoshere No elevator
No plugs for wash-hand basin & bath
free internet The horrible smell in the room. smoke?...It gave me headache and red eyes. The TV is too small and the furniture is old.
They offer free tea & coffee in rooms and also free wifi
Very helpful staff.
spacious room hotel lobby is awful, gives very bad first impression
1. Good Location, 2. Good, hearty, well supplied, daily dutch breakfast, and 3. People seemed friendly and courteous. Yes, 1. The complementary safe did not work. 2. The Toilet flushbox kept running, which required me every time having to open the flushbox lid and help its plunger valve close. 3. The room key was merely a skeleton key, which did not give a very safe feeling. 4. The bed reading light bulb was burnt out, which I did not discover until later. Hoewer, upon requist the staff brought me a differen
they are making some refurbishing and it is not so good (many workers, a big hole where they will put the lift : very dangerous!) The stairs were vertically!!very narrow!
Convenient location for the price. The man at the desk was very helpful. Breakfast was included. Next time I would book a room on the backside of the hotel as it was noisy and the streetlights came through the curtains.
Very pleasant staff, clean rooms well presented. On the last day we got up 45 mins late for breakfast and the woman on the desk still let us eat. Would recommend this Hotel and are planning to use it again.
breakfast was not bad.
In spite of early booking we got a poor room at offered price. Without climate conditioning. A new room for the second night was quite allright. Caroets in the staircase and the room were nott very fresh.
Nothing it was a nightmare!! And thats a kind comment! Everything
The room was big, very clean and had a large balcony. The breakfast was nice. The location, although quite close to the centre, was not so good. When I went to park the car I couldn't find the hotel parking lot (500m from the hotel) and I was even proposed some illicit substances... I finally gave up the idea of using the parking lot and got a bad feeling of insecurity.
there was a smoking lounge that was good, also i had a smoking bedroom which i prefer. The hotel was convenient for where i was visiting and the parking was ideal the wireless internet did not let me e mail from outlook
Access to public transport (esp. metro) was limited.
Convenient location (for private family reasons). Front desk staff. Small, dingy room. Lack of ventilation. Tiny TV. Plastic cups. Definitely not value for money.
The hotel was promoted as having excellent public transportation to the Ahoy Center. That was totally misleading. Bus service was poorly marked, infrequent and ended at 20 hours (for a jazz concert that ends at midnight). The hotel staff was totally unprepared to provide accurate and easy to follow information about public transportation to a major event. The afternoon food service was very poor, with little attention to customers and dirty dishes left on tables in the lounge for hours. In general the desk staff in the afternoon when we arrived were surly and unhelpful. The following morning, the staff was helpful and courteous.
Staff were very friendly and helpful. Free WiFi was an advantage, however it kept cutting out. Sky News, and BBC World English TV channels. Shops and supermarket only a short drive away, and a McDs right opposite. Free WiFi signal kept dropping. Nothing much in walking distance, so need a car there.
Excellent initial greeting and subsequent attendance. The only failing of the staff was at the first nights meal when our order was "lost" causing us to wait 40 minutes for our main course, and that only after asking. this was made up for on the following night with an excellent meal. Other than this minor failing there was VERY little to critcise My shoulders are two feet wide and an additional pillow would have been welcome, but not available
The staff The shower
It was close to my working place. Not easily accessible to do anything fun.
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
good breakfast beds and other room furniture not really up to date for 4 star hotel
comfort, nice environment, free parking and good breakfast
It was convenient. Closing time of kitchen - 22:30h.
nothing special normal
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
Very enjoyable stay - good facilities and good breakfast. Nothing
beds were OK outdated interior of the hotel, unattractive breakfast table and room in combination with too high price.
The atmosphere was very relaxed
convenience for my business very old fashioned decor.