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The location was excellent. The rooms were clean and spacious. The people at the reception desk were always helpful. The (included) breakfast was completely amazing. We especially loved going to the garden room restaurant to have a beer in the late afternoon to cool off and rest a bit (they also brought a bowl of peanuts, a bowl of potato chips, and once, a bowl of mixed snacks to go with). One night we were too tired to find a local restaurant so we ate in their restaurant. The food was good, but pricier and not as marvelous as the local restaurants off site. But that's in comparison to the fabulous food all over Italy, so its a really high bar.
The hotel is beautiful, with a very impressive interior, its very clean with a gorgeous enclosed garden. Highly recommended.
Great Location - only 15min walk from Trevi Fountain / Colosseum. Rooms are quaint and spacious. The garden area is very relaxing. Early check - in was not facilitated
Very spacious rooms and a lovely garden you can see while you have a complete breakfast. Good location with many options of public transportation and restaurants.
the airconditioning didn't work and we were not informed about this when we arrived at the hotel. As it was july and very hot the entire stay at the hotel was very uncomfortable. Wasn't worth the money.
Very convenient location. Very rude staff, room had multiple problems, broken toilet seat, TV not working, window not closing etc, They repaired all but would not stay there again.
Very clean, polite staff, good breakfast buffet. Very close to the metro stop, taxi piazza, and train station.
The hotel was very clean and comfortable, and the staff friendly enough. Considering the value of the rooms, I thought the price of drinks in the hotel bar were a little expensive. Also, we stayed in a "business double room", and our friends stayed in a "standard double room". Their's was the larger of the rooms.
I loved the room and grandness of the hotel itself also very centrally located within walking distance to most of the attractions. Friendly staff as well. /
Breakfasts, although the same everyday, were good. Good strong coffee. Very relaxing courtyard. Rooms with courtyard view were a liitle noisy due to 2 weddings, during our stay. Didn't have dinner during our 5 night stay. A little pricey.
the size of the room he breakfastwas not the typcial italian style .Not enough selections and no toaster for bread. rate the breakfast poor.
Need some towel rails in the bathroom - there was nowhere to hang wet towels.
Location Antiquated lift
rebuilding around hotel
Ease of booking, location of hotel n/a
Clean, friendly staff Noisy. Pick up of linen racks at 6 am in the morning under our window made an awful noice on cobblestone!
We weren't happy with the first room that they gave us. But as we request to change our room. They gave us a better room without kept us waiting. The first room that they reserve for us was one of the worst rooms of the hotel. In addition to that, wake up call and car service to the airport was terrible. We made a reservation one day before and recomfirmed our reservation twice. however, there were neither a wake up call nor a car waiting for us. If we hadn't fixed our alarm clock, we would have missed the plain.
Convenient location, friendly english speaking staff
We did not like anything the hotel was not as advertised and when we complained they said they would call the police and we would not be able to leave the country - so how do you thin we felt. The first room was dingy the second the bath leaked and they said ther was nothing wrong with it so we spent the time wading through water in the bath room the lifts didnt work do I need to go on!!!!!
Location, friendly staff and coffee during breakfast Breakfast choice
Nothing like it! Bad manner stuff!!! I use my cell phone roaming to use 3g for search place! Why? Cuz they said their Internet was broken! For 3 days! I totally do not trust them, I asked other guest, they told me they can use wifi! So, the stuffs lied to me!警告大家，千万别住这里！前台那些人素质超差！
It is really close to the sightseeing points nothing
Excellent location, very clean room, reasonably spacious, great shower. Breakfast could have been better....
Large room and bathroom. Very quiet even although room was facing the road. Very close to Terminii. Decor excellent. Staff very friendly and helpful. Lovely hotel - would stay there again. Shower head was connected to the wall about a foot above the bath. Breakfast ok.
The view was terrible we were placed in the back of the hotel where the fire escape was, they did change the room to the top floor with no view! This was our 1st wedding anniversary my husband did explain but they did not really care, they also have no iron so we had creased cloths and they said that it is Itailian law no hotels have iron's we went into a couple of hotels and they do allow iron's!
I liked the cleanliness and the kind staff ... I didn't like the hidden charges at the end for $6 per day per occupant. Maybe I missed it in the opening contract but I think when I pay in advance everything in the beginning Payment
convenient to Termini train station, almost all buses and both metro lines pass through it, so even during midnight you can find a bus back poor breakfast,no fresh bread
Location is near to Train Station and near to Rome Historical places. Separate place in the room for couch and desk .. Old fashion room Style , Breakfast could be better
Very friendly staff, surprisingly great breakfast opportunities! Great location, especially for catching the train! Loved our stay!
Bedroom and ensuite were very large and very new so everything looked fresh. The bathroom had double basins and a large bath. Location was excellent and very close to the train station. The bathroom had only had a hand-held shower in the bath so it was difficult to shower properly. Some aspects of the breakfast were very poor - more youth hostel than 4 star hotel. The breakfast room was so cramped that you could not move between the tables to get to the buffet without asking people to move. I was seated at a dirty table, and even when the last guest's dirty plates were removed the table cloth was still covered in spills and crumbs. The fruitjuices were artificial and undrinkable.
close to everything nothing
To be honest i have nothing good to say about the hotel. Its near the subway thats it really. The room was small and the bar was not opened when we got there on are first night.No internet in the room or the bar only in the hall. The shower was broken. I cant believe its a four start restuarant.
The room was great. We stayed one night only to get back home and fly out of Rome. We were 10 minutes from Ancient Rome and the colosseum. We discovered we were three blocks away from the church of the holy steps. If you are Catholic you must visit the church and climb the steps Jesus did on your knees. The steps were from pontiff pilot palace in Israel and brought from Israel by St Helen. The staff was great and breakfast was excellent.
There hospitality They all have service with smile
The hotel was beautiful and clean. The staff we exceptionally friendly especially Antonio. Best hotel visit I have had in a while. Location was perfect as well.
it was clean and somewhere to stay price
Very good breakfast and very good location! Everything was perfect!
the hotel was near the metro station .so its very easy to travell in rome using the metro, it near the shopping streets . the staff was good .. the breakfast was very poor
location is good.
The staff were very helpful and the parking very convenient also a great buffet breakfast The front room proved very noisey - had to move and was put in a very small room ,
Fabulouse breakfast and wonderful friendly staff, happy atmosphere
Very clean and efficient staff The road noise - very poor window soundproofing on th street side. And ineffective airconditioning. Not overly serious problems or we would have metioned them to the hotel.
Nice size hotel - not too large. Handy transport links to metro for airport/getting around the city Lovely breakfast buffet - large spacious dinning room Helpful staff The shower - flooded the bathroom everytime I used it - which left a damp smell in the bathroom.
Beautiful old building at a great location small shower with a shower curtain that would constantly stick on you. Wifi turned out to work only in the small lobby and was very shaky. First got a small noisy room although I asked for a quiet one; luckily could change it.
The location and their food(breakfast). Also their staff are wonderful and friendly. the beautifl ladies at the breakfast room are wonderful. they are always smiling, helpful, and service delicious home made sweets non loved the stay and the hotel
free Internet, pleasant lounge on first floor with rest room Spanish Steps a bad location except for luxury shopping--not near historic attractions or affordable shopping
The hotel is well situated for seeing the sites of Rome and with most circular hop on/off bus routes passing close by, the opportunity of easily going further than neighbouring attractions such as the Spanish Steps and Trevi. The staff were friendly and helpful and arranged alternative taxi to airport when Margana Travel (booked through Viajes Almeda) didn't turn up. The room, at the rear of the hotel, was comfortable and picked up no street noise. With temperatures about 30C, the airconditioning was very welcome. The cold buffet breakfast was the same every day but was enjoyable and more than adequate to set you up until you got to your next pit stop. The coffee was exceptionally good. The roof terrace bar was good for a relaxing drink. Not a major problem but the shower regulator was a little awkward and had obviously undergone maintenance recently. Bathroom was small but not the smallest we've had in Italy.
Balcony with drinks & snacks at the top was great Sewer gas smell in bathroom- please check the traps/ sewer ventilation!
Location and hotel staff. Everything was great.
We were upgraded to a better room, no reason as to why, presumably our original booking they could not fulfil. The upgraded room was lovely though. The barman on the roof top bar was useless. They were supposed to be open until midnight but quite often he shut up at 11.30 and didn't like it if anyone asked for another drink.
Perfect location for visiting and shopping Bathroom smell and noise from the street
its location at the centre of Rome is perfect both for sightseeing and for shopping.
The room was beautiful and clean, the staff friendly and helpful--all positive things to say about our stay. It was expensive for us, but for the quality of the room it was a very good value. No English speakers at the desk. I know we shouldn't expect it because, after all, when in Rome do as the Romans do, but it would have been helpful.
The location was great as I had no problem walking to most sites I wanted to visit. I would have liked a clock in my room.
Close to allo public ransport. Quiet. Buffet breakfast ample. Cleaning stff did not clean/sweep room well.
Location, close to Termimi and both metro lines Strange room without window, very poor breakfast
service, reception, internet, room. nothing, everything was at the highest level for the hotel 3 *
The view from the hotel room was nice ( 4th floor) The staff serving the breakfast could have a little knowledge of English.
it was clean and the location was good. the staff was not very nice.and my room was very small and the view was pretty bad.
Very central. Good directions, easy to find Asked for a double room rather than twin but allocated twin room on arrival. However the room we were allocated was spacious and extremley clean, very impressive.
Location. Cleanliness. Comfort. Small room. Aircon did not work.
location, excellent service from the staff, room comfort, excellent resturant
Excellent location, friendly staff conversant in English, comfortable room, and an early breakfast which for tourists with a full day planned was good.
excellent location , very fast elevators ,
good enough for short business trip central lokation but really nothing around. very late chek in- after 2p.m. It is a question how to plan the day if I could can get in at 2p.m. ?
v.good location and comfortable room
Excellent room (inlcuding facilities), location, and staff. No.
Perfect Location: very close to Railway station and hop on hop off buses. Yet quite close to all main attraction. Hotel staff is very helpful and polite and can recommend nice restaurants nearby. Rooms are extremely comfortable and clean. Highly recommended!!! it was a bit too warm in the room and we couldn't cool it down using AC. But opening windows has helped
Good location .. close to transportation, tour agency close by, easy walk to tourist areas. Great breakfast buffet included with stay. Staff was very friendly and helpful. bathroom sink was cracked, stains around the tub faucet, tub was dull in appearance ... probably old and needs to be replaced.... internet connection weak or intermittent,
Rooms were spacious and very clean, good location close to metro and termini station, good breakfast buffet, friendly and helpful staff
All staff were very friendly and helpful, epecially the reception staff T.he choice of english speaking TV channels was restricted to news channels. Woulkd have preferred access to drama/documentary channels too
Great staff! Location not the best, but it is only about a 3 minute walk to the metro station and there are still a few restaurants within a few blocks.
location near train station
Good breakfast variety, Very helpful and pleasant staff, fantastic location if you are travelling around Italy
Fantastic location. Modern, clean rooms. Good breakfast, and very friendly staff. The rooms are kind of small.
Excellent hotel, very well located next to central train station. Breakfast was great. Staff were great. Highly recommend. Roof above shower was moldy, didn't affect our stay, just our perception.
Modern, clean, and convenient to train station, shopping, and restaurants. Price of room with twin beds pushed together was $266 for one night. Price did not include WiFi. Desk clerk tried to get us to upgrade room for an extra $70 to get a double bed, free WiFi, and a small balcony. For $266/night, I would think they could throw in WiFi. Also asked desk clerk to make change for a 50 Euro. I was told they didn't make change and I should go to a small store across the street. I would not recommend this hotel to anyone as there are many other hotels in the same area that provide more value for the money.
Our stay at the hotel Roma was very pleasent and we would have no hesitation recomending it to our friends The bar area was not very appealing, Could use a bit of jazzing up, Having some local draft beers on display would help.
clean, modern, spacious rooms very good value for money 3minutes walk from underground and termini station
Room was very comfortable and well designed. Location was great. 2 min. to Termini(main train station and metro) just ı didnt like breakfast even no olive.
The rooms on the sixth floor are very quiet, especially considering the hotel's proximity to Termini Station. The bed was extremely comfortable. We booked two superior rooms but one was much larger and better equipped than the other although I was assured at reception that they were both the same quality. At 211 Euros per person per night (including breakfast), I think the superior rooms are rather overpriced.
Staff was quite frustrating. Overpriced.
Everything was great, from the room, to the staff, to the location. Nothing.
While the location is great, and the reception, bar and restaurant are beautifully decorated, the room itself looked a bit out of date and used. There were stains on ceilings. We also had a difficult time keeping a comfortable temperature (too hot) even though we were there in mid-November.
I liked that the hotel offered us a better room after initially trying to put us in a not renovated room that would have made me leave it at once were it the only choice. I liked that the hotel immediately brought us better pillows after we asked for the hard foam ones in our room to be replaced. I liked the breakfast and the friendly staff
Friendly staff!!! Spacious room(too much for overnight stay), nice bathroom, good breakfast. Price a little steep for one night.
Nothing only the location the room was old and noisy its not a five star hotel i wont give it 3 stars
Excellent Proximity to main attractions in Rome, friendly Hotel staff, Nice Street, nice rooms,
Friendly welcoming staff Nothing
The concierge staff is very helpful. We arrived at the hotel at noon, after almost 24 hours of travel. We were exhausted. The front desk staff reminded us that check-in was at 2 p.m., but proceeded to allow 11 other couples/families to register and go to their rooms before 2 p.m.. We sat in the lobby for 1 hour and 45 minutes. The front desk did not check with the cleaning staff until we had been sitting there for an hour and a half, and I went to the desk a second time. Not a great way to start a vacation.
Excellent location. Well established hotel. Great value, Would definitely use again.
Staff was helpful and courteous. Excellent location Room was dated and somewhat shabby.
The setting and quality of staff, we enjoyed our stay and were upgraded although we did lose the balcony suite booked. Very convenient for our stay in Rome and we would book there again An initial lack of coathangers, only 4 provided but more were provided on request. Also a problem with heating/AC
the service in the hotel was excellent. rooms were dated
room was comfortable, big and relaxed breakfast was not good enough.
It's near most of the touristic places in Rome, you can easily walk to the Colleseum and ancient rome; A metro station is 2min far from the Hotel, a day in the vatican is easily done; and you can take the bus and arrive to the famous shopping street Via del Corso in Rome; in addition, a big buffet for the breakfast is served every day, very clean, very tasty, many choices.. the service of the Hotel is very good; the people working there are very helpfull and talk english; they help you and explain to you about the city and the places you can go to, especially if you are going without a guide or a tour; special tours are made every day from the hotel for the persons that would like to join any tour. At night, lots of noises from outside, where there is a street at one side of the Hotel, many people walk, dine, drink, etc... too much noise, but we used to it later, and it stops at 1h am, so not really a problem;
Pleasant & helpful staff. Realxed atmosphere. Good location for sightseeing. Breakfast well presented & plentiful.
Room was great! Cocktails were great! Staff friendly and helpful! Breakfast provided was great! The restaurant had beautiful food (Try the Gnocchi) !
The staff members at the hotel desk were very helpful. Breakfast was better than I would have thought given some bad reviews at booking.com. The Colosseum is really closeby.
Great location and spacious, clean room. Free breakfast was a nice value too. No air conditioning in October so room was unpleasantly warm, especially during the day. Staff was not interested in helping us for the most part.
Location/ Room was what I expected for Rome. We have to remember that 4 start hotels in Rome is similar to 2 star hotel in the US not sure of any problems
The hotel location is super, 5 minutes walking from the Colosseum. Metro is 2 minutes as well.Hotel personal and breakfast service is quite good. The hotel rooms are bit old and all the furniture and other eqipments are quite used. The safe in the room is too small for a laptop. There is only one big cover on the double bed.
Just a perfect place to stay, gonna come back if ever go to Roma! Super helpful staff! Perfect location! 100 m. from the Covour Metro Station Exit! The TV's in the room are kind of out of date looking (Not flat screen)
I believe the ratio quality/price is out of range. The hotel should not be rated as 4 stars. Rooms are not up to standards and facilities are poor.
fresh and softer bread / breadrolls for breakfast would be a bonus for a **** hotel
We had a big problem with very noisy people in the room next door - still partying at 4am. We didn't get much sleep.
Excellent central location just off Piazza Navona. Nice rooms, well decorated. Staff friendly. Bedroom was too hot at night - air conditioning had been turned off.
Proximity to the sights
All staff were very kind The gym was not confortable, very cool and not any matress at the floor for exercices, not sauna ??
Luxurious; great location and views from roof terrace Reception staff OK but not overly helpful, waiters / waitresses very helpful; expected food, drink etc. to be expensive but was actually exhorbitant
Very nice hotel that managed to avoid the many modernisation gags that have destroyed the atmosphere in so many formerly great hotels - without feeling dusty, at all. Yes, the corridors and the lift could do with a new coat of paint, but who cares. My room was spacious and lovely, with a private terrace overlooking the rooftops; perfect for having breakfast while catching the first rays of the sun. It's a small hotel. Take the Danieli in the sixties, cut it up and let a small piece of it overgrow with vines in the middle of Rome: voilà, the Raphael. Staff exceptionally nice and well-trained. Location unbeatable.
we stayed in the navona sutie and it was terrific. we celebrated my wife's birthday and they supplied us with cake, champagne, fruits and gifts. the shower was not great and could use instructions as it had many features.
evry thing is excellent staff is excellent the hotel is away from metro you should use taxi but no broblem as the hotel is central the taxi will not cost a lot no room service after 11 pm
fantastic location, ambience and service
The staff were very efficient and pleasant. Very good location for siteseeing and shopping in the heart of Rome. Very good restaurant with quick efficient service.
Loved the rooms, the size, and the shower! So many rooms have terrible showers or shower pressure, this hotel was great in that regard
Friendly staff, good space utilizatoin and modern style There is no WIFI Internet service in the rooms. The rooms needs better ventilation. Although they are clean, they can easily catch any smell.
The hotel staff were very friendly. The showers in the bathroom were a little small.
Good but overpriced hotel (as most in rome). Good location (near vatican and piazza del popolo) Small room for a 4 star hotel. Average berakfast.
Location. The room was extraordinarily dark, and I'm typically a fan of less lighting. It was also much smaller than advertised online; staff said they had included the bathroom size in their calculations. Staff were not unprofessional, but less than friendly and welcoming. This became even more apparent when we changed to a neighboring hotel where staff were superb.
Great location, decent breakfast, nice bar, and great staff... Horrible mattress........
The atmosphere was great , trendy hallways and cool rooms. Room was too hot
Location The room had a persistent mold/mildew smell that we could not get away from. The bathroom door would not stay open and was very heavy. Staff was made aware and they said they were booked for the night, but we could switch in the morning. We never heard back.
Staff was friendly and helpful throughout the hotel and restaurant. There was a strong oder of disinfectant throughout the hotel. You could feel the springs in the mattress.
A great place To stay in Rome. Breakfast was regular.
Interior design (of rooms) & convinient location for shopping. We were a bit underwhelmed by the breakfast.
From front desk to breakfast and bar staff, everyone was very welcoming, friendly and very patient with our limited Italian! Large room with balcony was great - very comfortable but not fussy. Great paintings everywhere!
Excellent service from all sectors ! Rooms are cleaned twice a day !
The location of the hotel is fabulous! I could walk to the Borgese Gardens, the Trevi Fountain, The Spanish Steps and the Colloseum! The shopping in the area was fantastic! I only eat fruit in the morning and I found the fruit salad skimpy, composed mainly of apples and swimming in a sea of orange juice from concentrate. Surely a 5 star hotel should have a wonderful fresh fruit salad, with melon, kiwi, pineapple and berries.
A lovely, elegant hotel located in a prime location! Excellent and very attentive service. Hotel staff made me feel very welcome and was extremely helpful in providing information about restaurants and things to see. I requested an early check-in and the hotel was able to acccomodate me. I would definitely stay there again. It was a little tricky trying to adjust the water temperature in the shower.
best location that can be for family, center, but quiet. stayed with the kid and the room was upgraded to Delux triple for free. Very good terrace to have brcfst or lunch.
Locations is great, hospitality was great, hotel atmosphere is excellent. Mix between classic and trendy. Breakfast.
everything was excellent, but the breakfast was poor
Friendly staff and good location Room service, mini-bar, etc were very expensive
We had some difficulties with our booking due to unclear communication with bookings.com but the hotel staff, in particular Claudio was fantastic and sorted it out for us very pleasantly and efficiently. He was also excellent with recommendations for sightseeing tours, restaurants etc. We thoroughly enjoyed our stay at this fantastic hotel.Kind regards,Susan and Max.
location near good restaurants and comfort no
location was great!!! in the middle of via nationale, great shopping area, very close to the metro ( 5 mins walk). WIFI connection and for those who don't have laptops, there is a business room in the lobby. The hotel is infront of a great cafe that also has reasonable prices. No breakfest included... hotel staff should have more knowledge of places to go and recommend more specific places.
Excellent position, 10 min walk to Piazza Venezzia, 25 min walk to Trevi Fountain. Good area, beautiful architectural buildings There is room to improve the staff at the reception, and the staff at the restaurant.
The ease of walking out the hotel and being able to reach each famous landmark/ site with in half an hour at the most (Bar the Vatican) was I thought very convient. The contental breakfast wasn't very nice sorry to say... the pasteries were to die for on the other hand though.
very central to rome attractions clean comfortable no bar or resturant
The access to the sites in Rome. The quality of the superior room.
The location was good and the hotel was convenient for sightseeing in Rome as it was only a 15 minute walk from the coloseum and Trevi fountain. We chose an economy room which I wouldn't recommend as the beds are far too small for two people.
Location is good all room facilities was old. Awful service, unhelpful and somethimes rude. The room was very smal and uncorfotable. There is no air conditioner. Our windows look on yard. And every morning we woke because of someone`s talking loudly in the yard. We cant even see the sky, because of tightness of the yard. Absolutely awful breakfast. noone from the staff pay attention to you. The salad was spoiled, pineapples turn sour. I will never stop in this hotel. it may have 2 star, not 4!
nothing many things
location was a plus factor, surrounded by many cafes/restaurants, metro and bus station close by, although all major sites within walking distance the superior room i booked looked contemporary with nice furnishings, however on arrival we were allocated something completely different, when i complained i was informed there was more than one type of superior room, it was only when i refused to move from reception that the room i thought i had booked was allocated to us so beware you may end up at the front of the hotel overlooking a very busy/loud main road. Stated television with internarional channels, only one english one - BBC World News ! No tea/coffee making facilities in the room - unacceptable for the price we paid.
Liked the location, the room, facilities, breakfast The air conditioning wasnt working properly.
Excellent, modern and clean room, with a large bathroom Check-in and front counter staff were frequently distracted (on the phone, etc) and at times not particularly helpful
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
the location poor quality for a 4 star hotel
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Expected more for the value... Air condition didn't work, no hairdryer in the room
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
Hotel was centrally located. Staff was very courteous and helpful.
the location, the building, the decor, the luxury for a five star luxury hotel of this caliber the tv is very small and cold and it contains only one english channel and 15 italian channels !!!!! Also the breakfast lacks variety:
high standards, beautiful rooms, location settings shower/ bath was low pressure and hard work. there was no view from our room.
Rome was fabulous but hotel was a huge disappointment. Expensive for what it offered. Dinner for 2 was 250 euros and breakfast was 25 euros per person. Breakfast was disgusting with scrambled eggs that tasted like rubber. To iro a handkerchief was 9 euros - not that we did but this gives you an idea of what a rip off it was. Swimming pool is a small plunge pool and was out of service anyway.
Our hotel room had a very strange, undesirable odor
Location was good Just felt it was over priced, not very good value.
Service very slow. No view at all from room.
All people were excellent
Excellent service and location.
The staff was efficent on check and check out. The spa staff was not attentive to be kind, first rescheduling a treatment and then being more than 30 minutes late on the new appointment time. They seemed unhappy and offered no regrets when we decided to cancel after waiting with no up date until we left. We had an interior room and fortunately it was too hot to think about sitting on the balcony over looking to courtyard because the dumpsters were in the courtyard and smelled when we stepped out there on arrival. This is a poor use of this space regardless and the Bauer can do better.
The service was amazing from the bell boys to reception as well as the dining area. The hotel was in immaculate condition. I don't believe the photos on the internet did the hotel any justice.
Loved the spacious comfortable bedrooms and bathrooms - a haven of tranquility after a busy day of sightseeing in Rome. The staff were so impersonal as to verge on being uninterested. Lack of central lobby was unatmospheric and the hotel's location is poor for sightseeing. They also haven't got their roof top terrace sorted out properly. Lovely idea having a pool but it's very cramped.
Shower was shabby.
Nice modern hotel in good location (next to train station), lovely-ice cold pool on the roof, good size rooms. Swimming pool is open for public!!! Thats not what you expect from 5 star hotel. On Sunday pool was packed. Pool guy was very unhelpful and uncooperative. You cant move beds (at all) for your convenience. Very disappointing. Breakfast only average. We could never get a cup, plate or cutlery.
Room was very comfortable and housekeeping were excellent. Hotel was central, could walk to most places of interest also very handy to the metro. Rooms were quite small - It was expensive.
photographs on web are nice, but reality is such. at night in a cold room, despite the warnings were not corrected frontdesk
Staff was excellent Location is dreadful. Some rooms have shower in middle of room not very luxorious
The location of the hotel is very practical close to Roma termini which the key station to all part of Roma The hotel deign itself is very nice, very new and very modern Rooms are in good size and full facilities is available Good open buffet breakfast and nice bar at night Wifi is good, ac is good and bathroom is fine However the surrounding area is bit low class so you expect to see undisrable faces looking at you so you have to be cautious The hotel is overrated for five star, this should be 4 star
The room was fantastic and the staff were friendly and very helpful
The fact that it was close to city centre with walking distance to most attractions. The hotelroom did not have a/c only heater and as room was facing sun all day and is very small it was constantly boiling hot (30 degrees celsius) same applied in breakfast room, we can only imagine how hot it would be during summer!! The hotel is a bit run down with minor things not functioning in the room, we also found a bug in the bedding. Its def not value for money as its not 5 star hotel quality, it needs refurbishment to meet the 5 stars its awarded. We furthermore got bad service in the hotel restaurant (we had to ask for our wine 3 times and got main course before wine was served) menu was poor and considering they were not busy they should have been more attentive when taking the order etc.
Hotel is perfect very nice and beautiful, design was perfect, I like also a reception service they are very helpful... Location was not in good position, you fill yourself as you are in china not in Italy, very dirty streets around Hotel... This hotel is not for 5 star because there is not a swimming pool inside and there is not a service to send a luggage in your room...
Architecturally striking even if not practical Rooms very dirty, poor maintenance, air conditioning not working, pool dirty. A nice hotel run down through neglect.
Hotel design was excellent wether it be the reception, rooms or the roof top bar and pool. Its situated to the east of the city in a more run down location. Quite intimidating venturing out at night. The hotel prices for food and drink are extravigent to say the least resulting that guests must venture out for food and drink.
It was central to main attractions. Clean pleasant. I would not hesitate to recommend this hotel. The only thing I would recommend if they had tea and coffee facility in the room.
Simplicity and great value for money vending machines. Location was fantastic and the staff very helpful with booking taxis and restaurants
Great hotel close to cafe, shops and historical sites. Morning buffet is top notch! Thank you.
The roof top terrace really nice , getting wine and beer from vending machines funny Small rooms
The family room was excellent and value for money. The staff were very helpful and spoke good English and the hotel was well located near Termini Station and other tourist attractions. The hotel is new and very clean.
We stayed 3 days and absolutly loved it! We travelled with a 10 months and 2 year old. The room was big enough for all of us + double stroller to move around. Really clean. The bathroom is very spacious, clean and even has a switch for 110V appliances! Hotel was within walking distance of main monuments. Very friendly staff. I can't find anything negative to say about it!
The staff are extraordinary helpful! We lost our passport in Rome airport, the staff were actively to help, Giorgio replied my email in a minute! And I even received the Thank You Email after check out! Before arrival, the staff Cristian nicely replied all my question and arrange the airport pickup for me! The hotel is not a big hotel, but chic, nice and beautiful! I will definitely return and spread the word.
All was very nice except the carpet it needed to be cleaned.
Good location, a very nice facility, exactly what we needed. The staff was most helpful, they couldn't do enough for you. They responded immediately to any requests.
This hotel exceeded my expectations. The room was surprisingly spacious and the bed and pillows were very comfortable compared to other hotels we stayed at during our trip. The bathroom was also very nice. The restaurant in the hotel was very nice and the food was very very good as well, just a little pricey. My only complaint was the location. Although centrally located and right across the street from the train station, it was too busy for my liking which made it somewhat noisy in our room.
Location was superb. Staff was very friendly and accommodating and the property itself was quite impressive. Wonderful property and location, but my room (which was lovely) was on the first floor and the noise level was pretty bad. I would certainly stay here again but on a higher floor. The breakfast, although good, left a lot to be desired for a luxury hotel. I was expecting better especially in Itsly where many like myself travel for the food.