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Location Comfort ok, beds a bit too firm. Reception staff were cordial and helpful. Bar staff were going to overcharge for beverage until I pointed out the correct price in menu. Don't know if intentional or not, but you would think they know the correct pricing as advertised in their menu. Our room was on third level on the side where the hotel entrance is located. This area can be noisy at night, especially on weekends when people are walking on the street and street musicians (which hung out a few doors down from the hotel) are playing. The rooftop terrace is nice but the views are limited and there were many yellow jackets/hornets around the evening appetizers at the bar.
Staff where very friendly and cheerful, the court yard was beautiful and the location fantastic.
Overall very good exprience.However we did feal that some of the staff could improve their attitude towards customers Customer Service.
Loved the courtyard which was peaceful in middle of big city. Hotel was quiet - unusual for Rome. Great location, near stacks of excellent restaurants - Pierluigi was the best ! Relative to other cities, Rome, and this hotel over are way priced.
We had a 5th floor room with an outlook over surrounding streets and river. We were able to check in a little early and checkout a little late with no problems. Staff were helpful and efficient.
Great location, nice big bathrooms, spacious rooms in general. Nice comfortable accommodation, walking distance to everything (including nightlife and many major attractions). Bellhops were very nice, but some of the desk staff was slightly unfriendly and unhelpful. Restaurant staff asked us to leave table (in beautiful garden) after finishing coffee to make room for other guests but there were many other tables. Guest service not the hotel's strongest area in my brief experience.
the hotel staff was very pleasant and helpful
Very good location Its a little pricey
Great location, beautiful hotel, rooms are very large and comfortable; staff is friendly - we loved this hotel !!!!
Location Graffiti and beer bottle drinkers outside nightly
Beautiful hotel in perfect location, many fine amenities. A contemporary haven in old Rome.
Very good location, but facilities are a bit old. The toilet did not flush.
Great location, lovely & helpful staff, comfortable rooms, nice communal areas, wonderful breakfast. The bed was a little hard for my taste.
Excellent location in quiet knook but only 2 blocks to Campo Di Fiori and all the action. We requested and received a room overlooking the beautiful gardens of the French Embassy. Hotel is in very quiet area adjacent to Piazza Farnese and is within easy walking distance of all the major areas - Campo, Pizza Navonna, Pantheon, Trevi, etc. Loads of resturants, cafe's, shops, bars in the vicinity. Very clean room much larger than most European hotels typically are. Very nice size bath and shower. Very comfortable room and in a great location. The hotel staff replied to e-mail requests prior to our trip for room confirmation and arrangements for transportation from airport literally within the hour our requests were sent. Nothing we did not like.
Everything was fantastic! The room was exceptionally (and promptly) cleaned each day; the breakfast buffet was outstanding; the desk personnel were friendly and extremely helpful; and, the hotel environment was extremely pleasant! I have no complaints whatsoever, and when in Rome, I will stay there again, and will recommend my friends do as well. I did notice several us people on the website complain generally about small hotel rooms in Rome. I suspect these folks do not get around Europe much! Real estate is incredibly pricy and space does not come cheap! Us travelers need to be prepared to spend $130 usd or more a night for a room that will be much smaller than the typical us economy hotel room. that is the norm in rome! Stop complaining! Focus on the beauty of the setting and hotel, the convenience of location, and the experience of being in a world class city!
excellent location, good staff, good breakfast small rooms
Location great, very central. Room decor very dated, musty smell in room (couldn't open windows). Tv took about 5 seconds to change channel - not great when you are flicking looking for english language!
A well priced hotel in a great central location. I took my parents who have mobility problems and the area is flat and easy to walk around.
Good atmosphere, nice staff, comfortable and interesting location away from the city centre business district. The hotel only provides a buffet breakfast. The bar is not open. There are plenty of excellent bars and a full range of resturants nearby.
The room was very comfortable. The location was in a nice quiet location yet close to many of the city attractions, and the breakfast was superb. A real little gem.
Staff.. Location. And cleanness.
My bed was quite comfortable and I liked the close proximity to the Piazza Navona. The staff, when available, were always very friendly and helpful. The room was exceptionally clean and well appointed (beautiful view of the Chiesa Gesu and furniture) For the price, it would have been nice to have a 24 hour desk. It was a tad difficult to find from the street and access to the elevator for check-in was limited. The walls between rooms were thin. My room was close to the reception so could get noisy.
From the location, to cleanliness, to customer service. I will give this hotel 12 out of 10! I feel safe as it is a secured building and the front desk was so welcoming and willing to help us. The room was clean and within walking distance everywhere Nothing at all, besides the modern looking toilet seat is quite uncomfortable... it's a square shape toilet....
Large rooms, good location, kind staff, nice breakfast
The location of the Hotel. The service staff particularly in the reception area, and the fact that breakfast was included (not a small thing in Europe) The price for an additional bed in the bedroom where my 3 kids stayed, came out to almost what it would cost to have an additional room.
It is a newly decorated hotel. Excellent decoration at rooms, excellent decoration at restaurents on roof and at floor 1. Excellent breakfast Location is 5-10 minutes from Plaza Venece, but still it is 30 minutes walking from mid - city
Efficiency, great room, good food, cool in hot weather
Rooftop restaurant is very nice for breakfast and evening drinks before going out. Well located to pop back in the evening to change for dinner or catch an hours rest before going out for the night. Clean, if small, bathroom with plenty of towels and toiletries. Tea making facilities were good. Staff were very helpful. Nice touch to have water and cups by bed at night. Air conditioning a bonus. Beds were a little hard. Light duvets would be nicer than blankets. No spare pillows in wardrobe. TV was small and wall mounting would make for easier viewing. No mini bar.
Everything was perfect! Very good position of the hotel for tourists.
location was amazing, very central, very clean exactly what we wanted no
good welcome providing interesting, information, excellent location, comfortable but small rooms, excellent staff, quiet in the middle of town
Location and convenience. Rooftop bar very pleasant.
Location close to all attractions. Three great restaurants close by.Rooftop garden. Fast check in and out. excellent breakfast.
The location, it was in a central location and we were able to walk to most of the sites. It was also close to the stops where the buses are.
The hotel is very central. 300m to Phanteon, 250m to P.Navona. We had a Quadruple room, which was about 30m2! Very nice staff! Sorry, but this is not a 4 star hotel. The beds was so hard that the last night (out of 4) I almost could not sleep at all. The cleanliness could have been better. Dust in the closets, ++ and the shower was not very clean ether. The toilet was noisy and leaking (they tried to fix it), the safety box was not in order (they tried to fix it twice). In our room the windows was not possible to close properly, and there was no view (2/3 floor). Some traffic noise. Breakfast was very simple, but good. The man in the reception (at night) did not speak english (the others was very helpful at all time).
The staff were extremely helpful and welcoming, our room (409) was well decorated and spotless and had a charming balcony overlooking the rooftops of Rome. The hotel is very conveniently located for all places of interest which are within walking distance ranging from 10 to 20 mins. There is a restaurant within 5 mins walking distance which is extremely good value and has excellent menu and service. Our double bed was actually two beds pushed together. The breakfast was very basic continental.
The location was great. The staff was very nice and helpfull. The room was big and comftable. Breakfast was nice. We got the WiFi connection for free. The blankets were dirty. There is no heat until November.
Staff was extremely helpful in our one fast day in Rome. The location is walking distance to most of the attractions we wanted to see. Breakfast was quite nice. Food staff was excellent also. Nothing.
Staff pleasant and helpful. The hotel is quite central in main attractions although the road is very busy
Very good location
Centrally located across street from Trambus double decker sightseeing bus stop and steps away from Piazza Navona. They had many choices of food at generous Continental Breakfast. Quiet hotel, nice double shower. The Cable nor the TV worked, everything else was nice.
Very central placed
The staff were always helpful and so very nice to the children. no
Staff were very friendly and effective in helping avoid tourist traps. Most were very friendly.
Im unsure if it is because we were coming from a disgusting hotel but this hotel was amazing. Perfect location, Room over looked the ancient roman spa. Very clean and up to date, gave drink tokens for the bar down the street
Location was great. Staff was very friendly and helpful. Breakfast spread at restaurant next door was very good. I came to find out many 'hotels' are really rooms in apt buildings. So, this was no different. Room smelled of something - perhaps smoke. Staff did what they could.
The location was excellent
Warm welcome from the staff, clean and nice room, fantastic view from the terrace. Excellent overall recommendations from the staff for a day city visit. The breakfast start at 7h30 am, which is a little late.
Lovely room, good size bathroom, helpful staff.
The roof terrace is an amazing added facility The room had slightly wierd temperature control..either hot or cold!
The staff, the decor, the breakfast, the convenience to all historical sites. Nothing, it was delightful from beginning to end
Staff was very Kind, Location Of hotel is in the center of what ever you need to see in Rome Size of the room, Conmfort of Furniture, quality of Breakfast
The bathroom was excellent. The location was excellent. Included breakfast was excellent. The room was very quiet (there were no exterior windows). The lighting could be better. Also, it would be nice if there were a second chair, even if the space would be tight.
The location of the hotel was superb for all of the sights of central Rome. The rooms were very comfortable, especially the beds. The breakfast was excellent. The staff is very helpful. There were no aspects of our stay that we did not like.
Friendly staff; excellent location
The location was great with so many significant buildings and monuments within walking or easy transport distance. Lovely old building with beautiful roof garden. Small but decorative room, lovely modern bathroom. Welcoming staff. Breakfast was included in price. Taxi driver from railway station (we came from a cruise at Civitavechia) and paid the taxi driver 30 Euros for the fare which was high for the very short trip. It would be good if this type of information could be provided. Used a car booked by the hotel to get to the airport, cost was 50 Euros but much better value.