Would you like to save as your currency permanently or for this visit only?
Location on new YEAR's eve The standard of the room was unacceptable... But the hotel are under restoration and renewing... Which means that our room might be comfortable in the future.
Close to the beach Very worn out hotel, unprofessional staff (it took 1 hr to check in), rooms were old, looks more like a 1 star hotel/motel than a 5 star hotel. I would not recommend this hotel to anyone. A true tourist trap!!!!
Staff were polite and cooperative...one guy helped us a lot his name is Daniel at the reception. Location...at the beach and many shops are around Security for the hotel is good Food at breakfast is boring where every day with the same dishes Facilities and furniture some of them are old Gym is small and has to pay in order to get inside Prices are high for accommodation and minibar no complementary water or coffee like similar 5 stars hotel no free Wi-Fi except at the lobby... late check out is expensive....
Great location, very clean room& pleasant and helpful staff Toilet seat was broken
everything but the food, specially location The food at the hotel, room service not very good
We went on the city day tour and saw the sights. However the weather was misty so we didn't really see Christ the Redeemer too clearly. Trying to cross the road from the hotel to the beach.
the location hospitality of staff value for money is too high Gym not free poor internet connection in lobby. no free WiFi in rooms.
Other than location, nothing else. There are too many things I did not like about Rio Othon Palace. Here's just a few: 1) They cheat you by playing with words. "Guaranteed Ocean View" room will get you a room on the side of the building with a distant view of the ocean 2) Absolutely rude front-desk staff 3) Confirmed to by e-mail that they would put an extra bed in the room but refused to do so during check-in 4) "Heated Pool" is anything but heated. 5) Said they exchange Canadian dollars but refused to during check-out time. 6) Hotel is very old, falling apart, and badly in need of renovation. Overall, a 2-star hotel at a 5-star price. I will never recommend this hotel to anyone and will use every forum to warn other tourists about how they cheat you.
Very good location and good/modern facilities
Great view from breakfast room / poolside. Rooftop staff nice. Good location. Front staff unhelpful on arrival - could not find reservation, and would not help by allowing us to find it online. Gave upgrade, though debatable whether the room was any better than the one booked. View not great for 'superior elite' room. Room internet not free (not as advertised). Mosquitos constant in lobby area, where you need to be for wifi. Staff generally aloof, not pleasant or welcoming. Breakfast a chaotic experience - first day better.
Excellent location with good view The pool was very small. The breakfast not as good as good as other hotels in this price range, The reception staff were not very friendly or helpful, which is unusual in Brazil.
Location. The service is really poor., the rooms extremely dated, I would not recommend to anyone and or return.
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Customer Service, Izabel reception Manager is very efficient and helpful.
Beautiful. There is no bar or restaurant in the main building. Needs more.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Great Pool.....good breakfast Few rooms with view to the ocean
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Excellent breakfast, good location, comfortable.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Excelente location, very good breakfast Room was small
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
The staff were very helpfull. I chose the hotel because it was advertised with a pool. Unfortunately the pool was under construction. I was disappointed at this.
clean room, large beds, good breakfast, good staff, excellent location (3 minutes to beach by walking)
spacious room, good location not far from the beach and not far for touristic sites, pool on the roof, clean rooms, good breakfast dirty curtains in dinner room, staff at reception not so friendly and helpful, dinner not that special
location is perfect, just beside copacabana, near the autorental street, a bit dangerous at night, be carefull!! the hotel staff has lost some clothes and did not refund nor apologise with us.. this is not a compain it's an important info for other turists.
Excellent central air conditioning in the rooms. Never before in my life, I’ve go to wake at night to decrease air power. In Rio de Janeiro it is extremely necessary! Copacabana hotel always appear as if it is old fashion. No news, no Big deal.
Location & rooms I booked the hotel for two reasons - Room w Panoramic View and great pool. When I reached the hotel, my room did not have Panoramic view and the hotel pool was under construction. I should have been informed about these two things while booking.
Excellent value; the presidential suite was really nice. I loved the stylish, fairly modern but comfortable style of decoration. The bathroom with jacuzzi/sauna was top-notch and the bedroom was perfect. My only complaint is that some of the furniture in the room was worn--if it had been in closer to new condition, the suite would have been perfect.
walking distance from beach...hotel very flexible in regards to changing nights of stay with no penalties for leaving early...close to subway...english speaking staff Location of hotel is at lower end of Copacabana Beach - which is not in the heart in Rio....
nice staff, good hotel, good swimming pool, handy to the beach, near a metro station. Excellent breakfast on a night time the area was a bit dark and dingy. Expereinced traveller and felt that you had to keep your wits about you. Nice place to stay on a night you can always get a taxi.
The breakfast buffet are very nice.
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
Central location, good facilities and good English speakers at threception
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
The staff are welcoming and friendly, you feel like you are in your home Too many people checking in and out at the reception, I didn't like it, but it is unavoidable.
Needed a place for one night and the hotel was sufficient for that: Good breakfast.
Nice swimmingpool. Room clean and big no good restaurant
roof top veiws was nice.great location. We arrived at the hotel at three oclock pm and where told our room wouldnt to free for half and hour , i had made the reservation requesting a luxurious double room with double bed, found the room to be quite standand small and instead it had too single beds not double,and it took staff an hour to resolve the situation ,by pulling the bed togeather instead of giving us a double "luxurious" (not) room. After such a the long jouney,we where a little dissapoited.
Basic hotel on Copacabana Beach
I found this hotel on good location in the best locate of copacabana beach.staff were helpful and kind the room was clean as well. loby was small.
Hotel staff was very helpful and polite, breakfast was good the rooms were well maintained The elevators are very slow and not very reliable
The location is excellent. The breakfast buffet is fair. With the exception of the afternoon staff, the reception staff was rude and not willing to help us with directions to move around. On the contrary, the bell boys were very nice and helpful. The internet connection was not included on the (already high) price of the room. They charge about 25 $ per day. On top of that, I could never get connected from the room.
Rooms in backside are so small. Just suites and delux rooms are front side and see Atlantic. We dissapointed about our rooms and we couldn't change rooms. We couldn't open windows back side of the hotel, it doesn't seem save. Air condition didn't work so we couldn't sleep because of hot and airless. Staffs are so rude and not helpfull. We reservated a shuttle to go to airport and learned the price but they arranged a small shuttle for us and tried to give 2 shuttles and take more money. We had to arranged taxies on the way and we could catch the flight hardly.
The service. The price.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
The location. No.
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
Very central location & excellent value for money given where it's situated
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
top marks for location, staff and internet speed breakfast area is very crammed
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
This is an excellent hotel, with very beautiful views over the landscape of copacabana ( we had a view to the beach). The location is perfect, the staff members are friendly and as an online customer you can also benefit from added value services e.g. free internet, late check out, which we appreciated a lot (particularly the no-fee late check out!) This is not so much related to the hotel but when leaving and in case you are looking for a taxi to the airport, say no to the help by the doorman or any taxidriver -vandriver waiting outside of the hotel. In two occassions (including one that i personally experienced) they tried to ripp us off, making a huge u-turn (claiming that there were problems with the police) and tried to ask for 75 reals. You should not pay (by no means) no more than 50 reals for this distance (40smthg average). ( we had a fight with the taxi driver, kept his license plates etc--available upon request--). You are better off, to stop a yellow cab on the road yourselfs, and you will pay the decent. legal price.
The localization, the nearest of the beach
Location was within walking distance of mAny places to see. No viewers in the room doors. Some one knocks on door you can't see who's there before opening door.
the hotel rooms are outdated (room 202)
The location of the hotel is perfect! The rooms are big but old..... Wonderful breakfast buffet.
The Hotel was as exccellent location.The rooms were a bit small for 2 people.The beds were clean but the over covers were old The reception is too old and dull not at all inspiring or making the guest feel at ease.May be it needs newer furniture and some more positive energy.The hotel bathrooms are too old and not very encouraging.The TV was fizzy and not easy to watch some channels.
excellent customer service and location a little too noisy outside when trying to sleep
facing copacabana beach bathroom facilities
Loved the location. Our accommodations were comfortable. Breakfast buffet was delicious! Felt safe in the hotel and surroundings. Would prefer queen beds but we managed okay on the double beds. In the states, we are not accustomed to paying extra for a third person. Usually we can put 4 in a room with no extra fees.
The location Bar naff, expensive,dull boring nil music. Didnt like 2 c laptops used over breakfast. Staff took no action on it.
Good staff, good location. Breakfast sufficient. Noisy- even on 7th floor. Single pane old style sash windows let in lots of noise. No roof terrace/pool. Hardly "luxurious".
The hotel was what you would expect for the money. The rooms were nice and clean, the breakfast was good and there was a roof top pool We booked this hotel because they said that they had a airport shuttle service, they do not. The staff could have been more helpful and they charge 50c a minute for the internet.
Excellent location in Copacabana. Very helpful staff - front desk, restaurant in particular Watch out for the weekend groups from Uruguay in Friday out Sunday they take over the pool area and adjacent areas on 14th floor - very noisy!
Good breakfast, city tours, good airconditioning Poor internet connectivity...the connection was breaking up
Location is good Doesn't qualify as a 4 star hotel. I booked two luxury rooms and recieved 1 basic room and another room which was low level. The facilities are old and the room was not 100% clean. Before charging more than 100 dollars per night, they should take a close look at how a real luxury hotel looks like..
For the value of my money, this was perfect hotel. It was clean, great location ( Copacabana, Metro and restaurants). The staff was polite (Vinnie, Amanda and Rene were remarkable). I found the mattress a bit uncomfortable, but not intolerable.
the location was good the room was dirty and dusty, , TV did not work, AC was broken too! had to change room. second room the toilets broke. The room service was terrible, it took 2 hours for the food to come and the food was aweful. The swimming pool had so much bleach that my shorts have bleach stains!
I reviewed this hotel in full on my website, please check it out. Alistair Casey http://alistaircasey.com/blog/hotel-atlantico-copacabana
The staff of the hotel was great, especially Mr. Mario Rene from reception. the stars assigned to hotels in Rio de Janeiro should be reviewed. In general, a 4 stars hotel in Rio is equivalent to a 3-star hotel in europe and this hotel is no exception.
Wifi was reliable and breakfast/location were OK - about a 5 minute walk to the beach in a pretty decent and well lit neighborhood. For US travelers, this is very reminiscent of the highway motels you may have been to in the early 90s - cable TV on a faded CRT tube TV, weird controls for the lights, noisy wall air conditioning unit that sort-of worked and bathroom that's sketchy in every way possible - with a dripping shower to boot. Staff at checkin wasn't too interested in offering maps, directions, suggestions - felt very awkward having to pry some details out of them and all answers were one or two words. They were quite chatty about offering tours and doing currency exchange. At $250/night this is borderline criminal of an accommodation but they are cashing in on the Olympics.
Location. The bedding was thread bear and dingy. They charge for ice. No iron.
THe air conditioning, the roof top pool and also the wide choice of television channels.
I liked the service the staff provided. I can't remember the guys name at the front desk. He was really nice and spoke 34 different languages which is a plus. The elevators, to small.
The area on the rooftop. A pool, fitnessroom with a great view. The breakfast The breakfast juices were 90 percent water and 10 percent fruit. The room was a bit noisy and not perfectly clean.
Loud and noisy
The location was great, just one block from Copacabana beach. Good variety breakfast buffet. Staff were very helpful. Arrived late at night,hotel were expecting us and quickly showed us to our room with minimum of fuss which was great after a long day of travelling
Breakfast was good They check us in into a room dirty room. We had to go up an down carrying out own luggage, waited in the lobby and the staff never apologized or offered anything to make up for their mistake. The woman at the frontdesk with a tattoo on her neck just said: "when we are busy, it´s common for this to happen". Worst customer service ever!!!
very rich and nice breakfast menu, good pool bar at the roof and beautiful view over Copacabana beach. Perfect location ( very close to main road, bus and metro station) The rooms are a little bit dark (small windows)
In our room facing the backyard really disturbing noise from other air conditions.
Very noisy air-con
The staff were great. I have been all over the world and the staff at the Mirasol were some of the most helpful and friendly. I would stay there again.
Good location - a small hotel compared with others in Rio. Very strict on departure times, unless you are willing to pay a supplement.
i was robed on the beach at the hotel while sitting in a hotel chair
The room and the view over copacobana beach was amazing. Staff were very friendly and helpful
the safety and well management of the reception the way waiters asks you when in ur way to breakfast about ur room number??
Just a breakfast was good. Many different fruit Hotel really poor. Rooms unbealivble small, like a toilet. Very noisy
Bed was comfortable, breakfast was pretty comprehensive. Nothing else worthy of comment. Hotel is clean and I suppose nice, but for the price paid, it is considered overated and a rip off. Rooms are wood everywhere and coulurs used are a sad blend of same shades. so it feels like your sleeping in a wooden box, Bathroom was small and also no bathrobes incuded, which for a superior double is not the same as other copacabana hotels. Ok for one night passing through, but definetely not a family or long stay venue, Roof top bar is also bad as well. Worth a miss this one unless your stuck which I was.
I enjoyed my stay very much and found that everything was comparable to what you would expect from an International Hotel I only stayed for one night so there was no time for likes or dislikes. However I must say that the Breakfast was excellent.
lifts are excellent and fast. breakfast was always very good. ALL the staff (really all of them) were always very courteous and i felt all my belonging were safe. when i stay in other hotels i always take my passport and wallet out with me, i dont even trust the safes; not here. even when i moved rooms, the staff brought things i forgot to my new room. excellent wifi internet facility. first room i stayed in on the 12th floor was too noisy from the machinery/swimming pool engine/airconditioner. got moved to the 10th floor which was better, but windows facing the beach had restricted stay which limited the views one could get. and the walls felt i tad thin. i could easily hear people in the corridor and coughing from the other room.
The manager was helpful, fair and considerate. The hotel and your website did not advise me in advance of a policy against having guests in the room.
Very nice staff
I am a seasoned and well traveled across the globe, the staff are extremely proffessional yet it can become a bit aloof. However my stay was pleasant, the barman at the pool was very attentative & gave the best service it was pleasure tipping him most generously..I will definately stay there again..room size modest/moden but comfortable. Strange that guests are not allowed in your room, surprisingly it is the 1st hotel that I experienced this.
In my travels with family and friends in Brazil, this hotel was by far the cleanest with the best facilities and views of the ocean. The staff were very friendly and helpful and the breakfasts were excellent. The location was perfect for sightseeing and walking and the hotel catered well for the children in our group.
Breakfast, staff, and pool area Non-complimentary wifi
Really great location, directly across from the beach. The rooms although very clean were very small. The staff however were all extremely Accomodating. They provided us with a late checkout (4pm) free of charge.
very convenient, very helpful staff, especially at the front desk
All the staff are incredibly friendly and helpful, and really try to make your stay as enjoyable as possible. The food is good, and the location is excellent. The rooms are spotless and very comfortable. Many thanks to the staff we dealt with: Aldo, Dark and Debora - they really made a difference to the enjoyment of our holiday.
Very good location on Copacabana> Friendly personnel and comfortable rooms, all very new. Copious breakfast. Very nice view from topterrace The posted prices of the hotel are high, and no discount the days we were there but this was partly due to a topweek (InternationalConference). Try to choose discountperiods or dates. The pool is very small but everything very clean.
It was in a very good location with a great view,also it was new and very clean! The reseption charge me 30 Reals extra for phon calls and things from mini bar that i dont use at all,but the most important was that they inform me 2 days before my arrive there that they dont accept my credit card(i did my reservation 1 month before).....unbelievable
Great breakfast buffet, accommodated a very early checkin after a long flight. Friendly staff and safe location.
Location was great and hotel is not too large and impersonal and is modern light and airy - good plumbing.
Hotel location, right on the beach, and exactly in between different areas such as Leblon, ipanema or Santa Teresa, Centro etc...Makes it very convenient to go anywhere in about 15-30 mn taxi ride for about 15-20 R$ Nice modern room with good bed Small bathroom but good shower Restaurant:- breakfast buffet is good; however at dinner we were served micowaved food and service was extremely slow.
I found the hotel in general good.The reception staff excellent. The porters very unhelpful. On arrival we battled with our bags to get them up the stairs of the hotel.Only once inside was there any effort to assist us.The staff at breakfast seemed to be there under duress. Most unhelpful.
Noisy AC unit.
The breakfast was quite good and my request for a quiet room since the road in front of the hotel was very noisy. The prepayment attitude
Staffs were friendly and provided good information/suggestions to our requests. Asked for a late check out while booking but did not get a confirmation till an hour before check out. Would have preferred yes/no in advance or atleast reasons at the very end. Also there was a safe box in the room but were charging 4 BRL for the key. I could not understand the logic at all. 4 BRL is not a big amount and hotel could have very well included the rate in the price and offered the key to guest.
The staff was perfect and the food of the chef Neves was very good! The noise coming from the bathroom and next door building was unbearable.
Very friendly staff. Good location.
Staff were nice and very helpful, it had a pool on the roof, the room was a good size and quiet. The restaurant food was good and priced quite well.. The aircon wasnt great but eventually got the room cool.
Clean and safe hotel. Pool on the roof is nice but small. The most kind people were the ladies cleaning the rooms and gentleman at the outdoor. Good selection of fruits at breakfast. We stayed at the hotel over two weeks, and got at first maybe the worst room of the hotel (3rd floor just above the busy street). After negotions we could move on the other side of the same floor. The standard rooms are very basic; no place other than your bed where to sit in the room. No way a 4-star-hotel. Towels were worn out to holes. Be aware that you need to pay extra for safety box. At breakfast same food every morning for two weeks, and juice more water than juice. If you make some agreements with the receptionists, please, ask it on paper. Otherwise promises may not become true.
Love the breakfast, though the meat provided is not lablled and found out the only serve pork based meat. If you don't eat pork, you may have an issue with breakfast. Need to provide a hotwater, or coffee maker in the room.
Spacious and clean appartments. Bathroom with sauna good location, 10 minutes walk to Copacabana beach Dishonest staff. At check-out on 21.11. the lady at the reception pretended that taxis charge a fixed amount of 70.- Reals, because it is weekend. Knowing that this is wrong and that she tried to get a commission from the driver, I insisted to go on the meter. I finally paid 42.-
The rooms were quite large, breakfast and Dinners were very good, good location to the Copacabana beach, little supermarket over the road, atms near by, enjoyed our stay.
Quiet, comfortable rooms, very nice and helpful staff
Whern I arrived there was no booking from Booking.com. Luckily they had a room which I was able to take. I had my printed confirmation, they had no record of the internet booking.
Great accommodations, very good breakfast, and excellent location. Front of hotel is right on the main avenue but didn't have enough space to pull in with our car to unload luggage and people.
The reception staff was very helpful Hotel Taxi was unreasonable, secondly, the booking was bad very bad upon arrival at the hotel we were told that our booking was not on the system because the hotell notified booking.com 5 months ago that they were no longer accepting bookings, you can imagine after travelling for more than 12 000 kilometres only to be told that you are not booked at a hotel despite you having a confirmation from b
I liked the rooftop area and the pool. There was a great view of Copacabana Beach. The buffet breakfast was very good. The location was great, close to Rio Sul mall and the beach. The room was very basic and small, for the price we paid I was expecting more and I was also expecting it to be more updated. There was mold on the wall, it was very dark.
The hotel service is very professional and efficient. The staff always in good mood and ready to help The bureaucracy to receive visitors in the room (my kids, for instance) is excessive, taking long time and disencourage us to do it
Location was very good. Hot water was really good, not like some other hotels where you only have war bathroom, not hot bathroom. Breakfast choice was plenty and fresh fruit juices were tasty. Furniture is very outdated. Walls are like paper, there is no sound proof. Rooms are dark.
Far to expensive for what it is
close to beach, friendly staff, free breakfast horrible gym, paper thin walls and ceiling, could not control AC temp.
Good location close to the beach and metro station. Very helpful staff Rooms were a bit dark and old. There were some ants in ours.
Great service! The staff was amazing and super helpful! Alex is the best! They were all really accommodating. It's really close to the main metro line and the beach. Like a 2 minute walk to both. The beds weren't really very comfortable. I was happy to only being staying one night because of it. This isn't a negative just kind of a bummer but the pool, sauna and gym on the roof top with the views were all closed. They're remodeling until December. But trust me you don't need a pool when you have that incredible beach!