Would you like to save as your currency permanently or for this visit only?
Location on new YEAR's eve The standard of the room was unacceptable... But the hotel are under restoration and renewing... Which means that our room might be comfortable in the future.
Close to the beach Very worn out hotel, unprofessional staff (it took 1 hr to check in), rooms were old, looks more like a 1 star hotel/motel than a 5 star hotel. I would not recommend this hotel to anyone. A true tourist trap!!!!
the location hospitality of staff value for money is too high Gym not free poor internet connection in lobby. no free WiFi in rooms.
Location. The service is really poor., the rooms extremely dated, I would not recommend to anyone and or return.
Staff were polite and cooperative...one guy helped us a lot his name is Daniel at the reception. Location...at the beach and many shops are around Security for the hotel is good Food at breakfast is boring where every day with the same dishes Facilities and furniture some of them are old Gym is small and has to pay in order to get inside Prices are high for accommodation and minibar no complementary water or coffee like similar 5 stars hotel no free Wi-Fi except at the lobby... late check out is expensive....
Other than location, nothing else. There are too many things I did not like about Rio Othon Palace. Here's just a few: 1) They cheat you by playing with words. "Guaranteed Ocean View" room will get you a room on the side of the building with a distant view of the ocean 2) Absolutely rude front-desk staff 3) Confirmed to by e-mail that they would put an extra bed in the room but refused to do so during check-in 4) "Heated Pool" is anything but heated. 5) Said they exchange Canadian dollars but refused to during check-out time. 6) Hotel is very old, falling apart, and badly in need of renovation. Overall, a 2-star hotel at a 5-star price. I will never recommend this hotel to anyone and will use every forum to warn other tourists about how they cheat you.
Excellent location with good view The pool was very small. The breakfast not as good as good as other hotels in this price range, The reception staff were not very friendly or helpful, which is unusual in Brazil.
everything but the food, specially location The food at the hotel, room service not very good
Great view from breakfast room / poolside. Rooftop staff nice. Good location. Front staff unhelpful on arrival - could not find reservation, and would not help by allowing us to find it online. Gave upgrade, though debatable whether the room was any better than the one booked. View not great for 'superior elite' room. Room internet not free (not as advertised). Mosquitos constant in lobby area, where you need to be for wifi. Staff generally aloof, not pleasant or welcoming. Breakfast a chaotic experience - first day better.
Very good location and good/modern facilities
We went on the city day tour and saw the sights. However the weather was misty so we didn't really see Christ the Redeemer too clearly. Trying to cross the road from the hotel to the beach.
Great location, very clean room& pleasant and helpful staff Toilet seat was broken
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
location is perfect, just beside copacabana, near the autorental street, a bit dangerous at night, be carefull!! the hotel staff has lost some clothes and did not refund nor apologise with us.. this is not a compain it's an important info for other turists.
walking distance from beach...hotel very flexible in regards to changing nights of stay with no penalties for leaving early...close to subway...english speaking staff Location of hotel is at lower end of Copacabana Beach - which is not in the heart in Rio....
spacious room, good location not far from the beach and not far for touristic sites, pool on the roof, clean rooms, good breakfast dirty curtains in dinner room, staff at reception not so friendly and helpful, dinner not that special
The staff were very helpfull. I chose the hotel because it was advertised with a pool. Unfortunately the pool was under construction. I was disappointed at this.
Excellent central air conditioning in the rooms. Never before in my life, I’ve go to wake at night to decrease air power. In Rio de Janeiro it is extremely necessary! Copacabana hotel always appear as if it is old fashion. No news, no Big deal.
Location & rooms I booked the hotel for two reasons - Room w Panoramic View and great pool. When I reached the hotel, my room did not have Panoramic view and the hotel pool was under construction. I should have been informed about these two things while booking.
Excellent value; the presidential suite was really nice. I loved the stylish, fairly modern but comfortable style of decoration. The bathroom with jacuzzi/sauna was top-notch and the bedroom was perfect. My only complaint is that some of the furniture in the room was worn--if it had been in closer to new condition, the suite would have been perfect.
nice staff, good hotel, good swimming pool, handy to the beach, near a metro station. Excellent breakfast on a night time the area was a bit dark and dingy. Expereinced traveller and felt that you had to keep your wits about you. Nice place to stay on a night you can always get a taxi.
The breakfast buffet are very nice.
clean room, large beds, good breakfast, good staff, excellent location (3 minutes to beach by walking)
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Excelente location, very good breakfast Room was small
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Excellent breakfast, good location, comfortable.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Great Pool.....good breakfast Few rooms with view to the ocean
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Beautiful. There is no bar or restaurant in the main building. Needs more.
Customer Service, Izabel reception Manager is very efficient and helpful.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
The service. The price.
The location. No.
modern upscale hotel located right across street form the beach.
Pluses for the hotel include: Proximity to the beach, hotel room view, inclusive breakfast. Items that need improvement on include: Customer service, maintenance of building and AC, softer beds to please the general public, customer service, and customer service. Do not count on calling front desk or any issues you may have, you will get transferred from dept to dept until you're once again taking to the original person you called. They call themselves a "luxury hotel" which is far from reality.
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
Central location, good facilities and good English speakers at threception
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
Nice little beach in the back of the hotel We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
Good location, wonderful staff
Close to the city, spa was very good, staff was friendly. Renovation, at times noise and blokking a bit of the view.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly. The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
Very good location - close to everywhere This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
10 minute walk to Leblon Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
excellent customer service and location a little too noisy outside when trying to sleep
The localization, the nearest of the beach
the hotel rooms are outdated (room 202)
The location Bar naff, expensive,dull boring nil music. Didnt like 2 c laptops used over breakfast. Staff took no action on it.
Loved the location. Our accommodations were comfortable. Breakfast buffet was delicious! Felt safe in the hotel and surroundings. Would prefer queen beds but we managed okay on the double beds. In the states, we are not accustomed to paying extra for a third person. Usually we can put 4 in a room with no extra fees.
Location was within walking distance of mAny places to see. No viewers in the room doors. Some one knocks on door you can't see who's there before opening door.
The Hotel was as exccellent location.The rooms were a bit small for 2 people.The beds were clean but the over covers were old The reception is too old and dull not at all inspiring or making the guest feel at ease.May be it needs newer furniture and some more positive energy.The hotel bathrooms are too old and not very encouraging.The TV was fizzy and not easy to watch some channels.
This is an excellent hotel, with very beautiful views over the landscape of copacabana ( we had a view to the beach). The location is perfect, the staff members are friendly and as an online customer you can also benefit from added value services e.g. free internet, late check out, which we appreciated a lot (particularly the no-fee late check out!) This is not so much related to the hotel but when leaving and in case you are looking for a taxi to the airport, say no to the help by the doorman or any taxidriver -vandriver waiting outside of the hotel. In two occassions (including one that i personally experienced) they tried to ripp us off, making a huge u-turn (claiming that there were problems with the police) and tried to ask for 75 reals. You should not pay (by no means) no more than 50 reals for this distance (40smthg average). ( we had a fight with the taxi driver, kept his license plates etc--available upon request--). You are better off, to stop a yellow cab on the road yourselfs, and you will pay the decent. legal price.
facing copacabana beach bathroom facilities
The location of the hotel is perfect! The rooms are big but old..... Wonderful breakfast buffet.
Good staff, good location. Breakfast sufficient. Noisy- even on 7th floor. Single pane old style sash windows let in lots of noise. No roof terrace/pool. Hardly "luxurious".
Hotel staff was very helpful and polite, breakfast was good the rooms were well maintained The elevators are very slow and not very reliable
Basic hotel on Copacabana Beach
Rooms in backside are so small. Just suites and delux rooms are front side and see Atlantic. We dissapointed about our rooms and we couldn't change rooms. We couldn't open windows back side of the hotel, it doesn't seem save. Air condition didn't work so we couldn't sleep because of hot and airless. Staffs are so rude and not helpfull. We reservated a shuttle to go to airport and learned the price but they arranged a small shuttle for us and tried to give 2 shuttles and take more money. We had to arranged taxies on the way and we could catch the flight hardly.
The staff are welcoming and friendly, you feel like you are in your home Too many people checking in and out at the reception, I didn't like it, but it is unavoidable.
Nice swimmingpool. Room clean and big no good restaurant
I found this hotel on good location in the best locate of copacabana beach.staff were helpful and kind the room was clean as well. loby was small.
Needed a place for one night and the hotel was sufficient for that: Good breakfast.
The location is excellent. The breakfast buffet is fair. With the exception of the afternoon staff, the reception staff was rude and not willing to help us with directions to move around. On the contrary, the bell boys were very nice and helpful. The internet connection was not included on the (already high) price of the room. They charge about 25 $ per day. On top of that, I could never get connected from the room.
roof top veiws was nice.great location. We arrived at the hotel at three oclock pm and where told our room wouldnt to free for half and hour , i had made the reservation requesting a luxurious double room with double bed, found the room to be quite standand small and instead it had too single beds not double,and it took staff an hour to resolve the situation ,by pulling the bed togeather instead of giving us a double "luxurious" (not) room. After such a the long jouney,we where a little dissapoited.
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
top marks for location, staff and internet speed breakfast area is very crammed
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
Very central location & excellent value for money given where it's situated
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
Nothing..... Bad service, extremely expensiv,
I would like to stress the staff, specially Miss Larissa at the Reception (very attentive and competent) and Miss Mari (Supervisor) both of them are very capable professionals. Hotel is absolutely the best pick by Ipanema-Leblon beaches-seaside in Rio de Janeiro. Safety (My vault was violated).
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
I did not like it!! The hotel is completely overpriced! Reduce the price so it's consistent with the facilities and service you offer! The hotel, the breakfast, the minibar, the laudry is completely overpriced. You tried to cheat my on the breakfast by charging 20 BRL extra on an already expensive breakfast. When I asked why the guy said it was because of the cheese. So I asked him to remove it and come back with the cheese that was included in the price. And guess what - he came back with exactly the same cheese and a bill that was reduced from 85 BRL to 65 BRL! The water in the roomcost 19 BRL! My company pays the bills for me but I still care about the cost. The only luxurious thing about Caesar Park is the prices. Bad bed, stained carpets and noisy ariconditioning is not luxury.
Concierge Rooms and front desk staff.
This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
Great location. Friendly staff need continuing renovation. Interest service can be spotty. Plumbing problems.
The new renovated rooms are valueable for the money.
The water that came out of the shower was either freezing cold, or boiling hot- it would change by itself during a shower without reason, so I burned myself a few times.
The hotel has a very good between Copacabana and Ipanema Staff very helpful Think that the hotel is ready for some renewal
View Overpriced by 30 - 50%
Very clean, calm and quiet. Very modern! Excellent staff. Too bad it's so far away from everything. It was way too far from everything such as the beaches, main shopping, tourist attractions. You need a uber or public transportation to reach main avenues for shopping and dining.
The staff was very friendly, they even opened the breakfast for me half an hour earlier than normal because I had to leave so early! I had clearly booked a smoking room on booking.com, but apparently that information had not reached them.Also, booking.com stated this hotel was the closest hotel to the international Galeao airport, but it was really not close (45 minutes drive).
staff very friendly, & always willing to help out. cleanliness of rooms very good. complimentary check out until 18:00 was a plus point. I was over-charged for an extra bed I requested, but hotel were unwilling or unable to repay this to me. This I found very strange! Of course, if I owed them money it would be no problem for them to debit my card. I was treated as if this over-charge was my fault (in fact it was the fault of either booking.com or the hotels own reservations dept.)
Staff very friendly and helpful. Excellent location in a safe area. Easy access to metro and all major attractions.
Superior rooms are worth the little bit extra. Very clean and modern. Helpful staff.
The staff are friendly and helpful and provided excellent customer service. The internet is expensive and considering the price for the hotel room is high, internet should have been free.
Situated in a wonderful neighborhood; metro is around the corner connecting Catete with downtown and Copacabana. The hotel itself has everything a traveler need. Everything was perfect
Hotel staff was very helpful. Breakfirst was god My room was very small, but I was very happy to get any room as I was really late. TV was not working but it did not matter to me.