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It was clean, desk staff were pleasant The hotel had messed up the reservations. My reservation through Kayak was fine. However, a hotel block that was to be released 45 days before my arrival was still on the books (I was joining a hiking group) and they tried to get me to pay for that supposed reservation. In talking with the agency that had arranged the room block for this particular hiking group, this is not the first time that this hotel has done this. In addition, a friend of mine who had confirmed her reservation at Hotel Centrum before leaving the US, received an e-mail that they were overbooked and she had to go to another hotel---even though Hotel Centrum had double bookings and indeed did have rooms.
Location was good. Parking was listed but it was public parking. We had to drive around and parked a few blocks away.
The Hotel staff was very friendly and helpful in giving suggestions about places to visit, providing maps of the city, and arranging the shuttle to the airport. The Location is perfect, right in the centre of the city and close to shops, restaurants, the city lake, and sites. I think it's so unique that the hotel is above a Viking settlement (museum). I Loved this hotel! Although the breakfast is great, I do think it's a bit pricey per person (14 euros or $18 canadian).
Excellent location within walking distance to busy city center Great value for the money Friendly staff Prompt service from staff & housekeeping Nice little restaurant in the lobby For some reason the TV was messed up most of the time (would get frozen on certain channels and would have to get up and turn it off). However, was not in the room much, so this was not a big issue.
cafe and breakfast
Having travelled extensively around the world, it was a pleasure to be greeted by service minded, smiling, friendly staff. The hotel was relaxing and stressless. Maybe, a little more attention should be made to controlling the facilities inside the room. Ensure things are regularly maintained in the bathrooms with drips, leaks, and edges correctly sealed with silicon. Minor issue, but essential to retain the hotel profile
Location in town. Ridiculous price for room that had no amenities. Paid five star price for two star motel. Room small, bed uncomfortable. Everything extra.
Location! You can not beat the location of the Centrum. Also the front desk staff is awesome. They can book all of your excursions for you and if you would like dinner reservations, they can suggest where and then make the reservations for you. The hotel bar happy hour was excellent if you like beer and craft cocktails. The room size was a little small and there was no place for a second piece of large luggage. Also, even with the radiator in the off position, the room was extremely hot. We were forced to sleep with the windows open. The amount of noise coming from the street from cars and people at all hours of the night caused us not to get a good nights sleep in the 8 days that we were there. I wish I would have brought ear plugs.
Close to old parts of town. In fact, hotel is built over museum for first settlement.
It was homely, comfortable room, nice surroundings, fantastic location, love the building on the corner of the centre of Reykjavik, close to the harbour and lots of great restaurants & cafes & museums. Steff were friendly, breakfast was nice. Breakfast was pricey especially when you could get a huge cooked breakfast and warm coffee down the road for less. tea and coffee facilitirs in the room were poor, there were 2 of us and they didn't have pairs of the same kind of tea bag, no milk, small cups, little sugar, we bought ours from the supermarket. Internet which we paid for kept stopping working but when we called it was fixed and when we mentioned it again at checkout it was deducted from our bill, so was ok in the end.
Outstanding staff. Very clean. Very central. Convenient bar and restaurant. Slow wifi.
The hotel is centrally located in Reykjavik and next door to some excellent restaurants. The staff was very helpful and knowledgeable of the area.
Great location. Quiet and close to everything. Room was adequate for my purposes and comfortable to sleep in. The staff was helpful and friendly. Will definitely come back.
The room was large by European standards. Staff were pleasant and helpful. Great location. Would definitely stay here again.
proximity to downtown and shopping; friendly staff; comfortable lobby; luggage storage room. It was unfortunate to not be able to get into our room earlier since it was requested at the time of the reservation and our flight arrived from the US at 6:30 am. Also, our room was lovely and spacious, but way too warm and we were unable to be comfortable without the windows open, and the noise from the bars on the street was so loud, we had difficulty sleeping. I'd suggest air conditioning or blankets that aren't so hot so that we could sleep!
Clean rooms, nice decor Not best value for the money. Breakfast expensive
the location was second to none, city centre. very accomodating and friendly staff, a true credit to the warm and inviting icelandic style nothing
The hotel has a brilliant central location right next to the parliament (which is actually so small that we almost missed it) and all the major nightlife and shopping areas. Also very close to the harbour. The rooms were lovely, warm and cosy - beds very comfy! We had a great stay at this hotel, and the reception staff were friendly and helpful. Breakfast was too expensive for what it was. One thing that we felt the hotel could improve on would be a spa area - perhaps a project for next time?
Quiet, private. I arrived at 7am but paid for the night before because I needed to sleep. At 12 noon it here was a nock on the door and a moment later a phone call. They wanted me to check out even though I had a five day reservation . Actually should not of been charged for the first day because I didn't get what I paid for, sleep. The staff was always to busy on the computer to acknowledge guest unless you engaged them.
Very nice hotel. Good location, nice rooms, very comfortable beds and pillows. Municipal parking is very close to the hotel. The restaurant is very expensive.
The building was beautiful, and the rooms were very nice. Our television did not work most of the time. The hotel advertised a flat screen television. In as much as we certainly did not go to Iceland to watch tv, the television was also set up for viewing the bill on line, setting up a wakeup call, etc. It was also a problem because it was so noisy outside that we did not sleep. We usually would have just turned the television on to offset the street noice, but we did not have the option. This was a lot of money to pay without getting a good night's rest. It is actually the principle of paying so much for less than advertised than the actual television itself.
Staffs are very attentive to customers. refrigerator door key should stay unlocked once unlocked until locking again
Excellent restaurant There should be more sitting area(s)
Very nice staff. Good location if you want to be in the City Centre. Not a good location for anyone who wants to get sleep on Friday or Saturday night in the summer, due to young people who party all night in the streets outside. Very noisy until about 5:30 a.m. But a good place for young people who want to be at the center of the action.
The location cannot be beat. It was in was great for seeing the city. Very cheep. From the ikea towels to the small rooms to the smushy bed and the not working tv. Everything about it smelled of cheepness.
The staff was friendly and helpful and they are centrally located. The staff was friendly but not too sucessful at achieving some of my requests.
Great location that was very walkable to all areas of the city. Great lobby. Fantastic breakfast. Helpful staff. Nice view. Bathroom was older though clean was just a bit dingy only due to age.
Good location, nice staff and rooms
friendly, efficient our room was very noisy- young people partying in the street
Close to everything Noise from the street at night
The location is great for city centre. The bathroom is terrible and small with a shower that floods the whole bathroom and the walls are very thin.
Good hotel, good location.
good location - close to town but not too noisy Room dirty - blood all down the underneath of basin in bathroom - yuk - complained and they cleaned it up but really not good.
Good location and a fair price Breakfast was poor, low quality food stuffs which is not what is normaly found in Iceland.
Breakfast was included and provided a nice selection, including fresh fruit. It was ready earlier than the official opening time of 7:00 AM, which meant that those of us who caught the 7:00 bus to the airport, were able to eat breakfast before our departure.
stuff assistance. Very Kind and helpful nothing! everything was perfect
Very clean, close to town and restaurants, shopping, tours and night life. Staff was great!
Staff are incredibly helpful and attentive. Nothing but good things to say about this place. Location is an excellent base for walking around shopping and restaurants in downtown.
Bed, showers, furniture No drawers, no dress closets
Excellent location, great harbour view, very clean room and the bed was huge! Didn't try the restaurant but the bar service was good and the bar area was very nice and relaxing. Staff were very helpful and pleasant.
good staff, great location, nice appointrments, lovely atmosphere doors were tough to open and slammed shut, which can wake you in the small hours
Atmosphere, people - nothing too much trouble, central location - overall great Disappointed that the suana wasnt working for all 3 days - one of the reasons I chose this hotel
The staff were really helpful, very clean room and bar
Close to nearby sights and attractions. Good place to stay if only in Reykjavik for a night or 2 and want to shop and see local attractions. The description said there was parking but there isn't. Parking meters are all around hotel but need to be fed every 2 hours.
Beautiful rooms, nice shower & bath facilities, lines were very nice and overall a great hotel.
Comfortable, spacious Random breakfast policy. First stay breakfast included, second stay was charged.
The location was very convenient to the downtown shops and restaurants. The selection of weights in the gym was quite good for a hotel of this size. There were free bottles of Icelandic water in the gym. The room was very clean and quiet, and the bed was very comfortable. The desk staff did their job with no special warmth or friendliness.
Great location.Quite, clean rooms.
Great location; you can walk to everything. Beautiful bar ! Breakfast is ok a bit expensive for what you get
The hotel is in a great spot downtown, easy walking distance everywhere. It has a Northern European modern design, simple but elegant. Love the old building. Hot water kettle in the room is awesome after exploring. Staff was courteous and friendly. The bathrooms do not seem to match the rest of the room and hotel feel. They need to be updated.
Excellent staff (especially Anna at the front desk), excellent location! Great room! Nothing!
The location was excellent.
The room was very clean and the hotel is lovely. Breakfast tasted good. The room was really small. The bathroom doesn't look like it has been updated. They don't tell you the price of anything like breakfast, pay per view, mini bar. We would have potentially bought somethings,, but we were too afraid because we didn't know how much they would charge.
The friendliness of the staff is unparalleled. The rooms were crisp looking in general. It was decorated elegantly in black white and touches of gray. There were some unused tissues lying on the floor outside of our room for the duration of our stay. They also had a funky smell that we couldn't get rid of. But overall the hotel look beautiful. And the staff was very accommodating
Very well located, nice hotel with wide rooms and good service
Very well located, clean, the owner was very kind and helpful, modern decoration and furniture/fittings.
Nice location. Good car parking. Friendly staff/owner. Clean, tidy. Good facilities. Quiet area. Ran out of toilet paper and none anywhere in rooms.
It was clean, quiet, central...perfect for us
Very comfortable and clean rooms with all modern amenities in the shared kitchen and bath. The modern Scandinavian design of the rooms looks just like in the posted pictures. The location is very convenient in a small quiet street in walking distance of the center of Reykjavik. No staff at all. The owner who sublets these rooms lives somewhere else so you should only book these rooms if you do not need assistance during your trip. Also, you need to be able to mount the stairs as the rooms are located on the 2nd floor without elevators.
We booked a private double but were given our own fully equipped apartment. The wifi signal was quite weak, but otherwise we loved it!
The guest house was newly renovated and very clean. I liked that the owners lit candles in our room before we arrived. Gave it a homey feel. Some suggestions for improvement would be to have a bigger sign in front of the Guesthouse as it was not immediately obvious. Would also suggest a better shower curtain in the bathroom as it is difficult to shower without wetting the floor for other guests.
Beds okay No one there when arriving. No breakfast but they advertice for it, bathroom (enter shower is dangerous, mirror too high, sink too small), thin wall's, noice. Steep stairway. Tv very small. No radio.
The staff were very accomodating, and were happy to greet us, even when a flight cancellation put us in at one in the morning.
Very cosy little place. We stayed in the self contained studio which had a lovely king sized bed with super comfy pillows and quilt. The room had a small kitchen which we didn't use and a decent sized bathroom. Great location, walking distance to everything. We didn't arrive until after midnight and they were waiting to let us in. This is a self contained guest house though so there is nothing really in the way of services, which suited us just fine. Would stay again.
the outstanding personal service and helpfulness of the staff, as well as the ideal location in Reykjavik