Would you like to save as your currency permanently or for this visit only?
Friendly staff,decent location, clean dorms, nice locker for suitcase. Not having bathrooms for both sexes on both sides of the floor. Layout of dorms not great. Bad internet
laid back fun atmosphere There was nothing I didn't like
Classy breakfast buffet, wide spaces in the dorm rooms, not too cramped, evening shift front desk worker "Gary the Great" is a not a cool friendly dude, but extremely helpful.
This review is about the two floors of the hotel which are a hostel, not a hotel. They lend you a tiny (nearly a joke, I guess) lock to put on the small cubby boxes in the room. 1000ISK deposit. The kitchen contains dishwashers. I stayed in a room with 12 or 14 beds. The doors on these rooms are "underdamped", meaning they are designed or adjusted to slam very very loudly if you let them close by themselves. It shakes not just the room, but is even obnoxious during the day if you're in a common kitchen or lounge down/across the hall. The door in my room was slammed AT ALL HOURS of the day except 12h30 -- 03h00 a.m. by the absurdly inconsiderate guests. The problem is that there is no effort by the hostel to tell people how to behave, and for some reason a large cross-section of the sample of young travellers in my room seem entirely oblivious to the surely-obvious effects of their actions on other people. There were no quiet hours announced. No one was told to close doors quietly. I was dumbfounded how people stayed up shouting, drinking, etc inside the dorm room (there are couches) until midnight, even when others were obviously trying to sleep, and the same people when they were on a different schedule, were up at 03h a.m. sharp talking loudly, and slamming the door countless times again. I mentioned to the staff that there was an educational solution (maybe) to this problem, but they didn't seem very interested. In addition to all that, the rooms, which look nothing nice as clean as in the pictures online (of course), have little cubby boxes below the beds where you supposedly can lock your valuables. The locking tabs are a bit of a joke, maybe, but in my room several were actually broken off anyway, so there was no way to lock them. This was my worst hostel experience ever.
Decent price and location Much dirtier in person Kitchen appliances don't work (stoves, ovens, microwaves) so use and need of kitchen is pointless People staying there do not clean their dishes, and cleaning crew doesn't do them either, so there's always a sink full of dirty dishes and no utensils. Advertises soap and shampoo provided yet they give 1 tiny bottle of shampoo that people end up stealing so no soap or shampoo Same with the soap in the bathrooms. No soap. Checked out a day early (almost 30 hours early) yet told that no refund would be given because not given 24 hours notice (?)
We loved the swimming pool and the Hotel bar. Great food and service. The staff was very friendly. We didnt get the hotel we thought we would, but it turned out that we were fine. The hair dryer was too old, I couldn't wash my hair for 3 days cause I wouldn't be able to dry it.
Stay at the same location as the conference and I used the swimmingpool in the morning
Crisp, clean rooms. Sharp lines very modern look inside Breakfast is a barely mediocre buffet for 3000isk (about $30) a person
The staff was very friendly and helpful with information on getting around Reykjavik. The food was excellent. Loved the Folk art and displays in the lobby. It was a very nice stay for my first visit to Iceland. The only thing that didn't work was th TV in our room. When the staff couldn't seem to fix it we were given vouchers for a beverage of our choice from the bar. It worked out just fine, instead of sitting in our room we went out and about the city and had a great time, better than TV any day!
The room and all amnesties were great. Very comfortable for our last night in Iceland. The extra charges for breakfast were quite high.
Service and staff.
Nice location, but the rooms were dated, the TV was very old, the wifi worked intermittently, the breakfast buffet was pricey, and the beds were not comfortable.
Nice rooms, welcoming staff at reception, very clean and comfy. Not walking distance to downtown Reykajvik, but still a very pleasant hotel. If you are going to leisure I would make sure you have a rental car. The restaurant wasn't that great, (underdone chicken), waitstaff wasn't friendly, especially if your breakfast wasn't part of the package. The spa staff gave contradictory information to reception staff, so better communication would've been helpful .
Good parking, location, room size Right next to airport runway
Location. Even need to catch taxi to the Reykjavik airport so there is no real benefit of staying there.
Located directly next to domestic airport in Reykjavik - very convenient since I flew in/out of airport - walked to airport - no need to take expensive taxi - clean room - friendly staff
Great staff and very help full.. Great restaurant with okay prices even for a student..
Extremely helpful staff; great room and food
Nice room in great location. Simple, elegant hotel. Would definitely stay again.
Location, view from room and very service minded staff.
The location and welcomig atmosphere. Easy to reach everywhere.
Very near centre of city.
Very central and for Reykjavik excellently value. Breakfast and locale
The friendly front desk staff + the view of city/harbor from the room. No on-site parking. Free parking in nearby lot from 6 p.m to 10:00 am...I had to get up and move the car to an area about four blocks away for the rest of the day...otherwise pay about $ 1. per hour to park.
outstanding food at the restaurant
Perfect location, great duvet cover & bed No mirror in bedroom
They served breakfast was from 7-10am, which was great for us late risers...also the food was great with lots of choices. The hotel was in a great location for walking downtown to eat/shop. The staff was very helpful. Our room was nice with a beautiful 4th floor view of the city. The restaurant was closed for a month for renovations. It would have been nice to know this, but it was not on the hotel's website.
Very good, though quite expensive meal
the only negative aspect was the cover of the bed which wasn't very comfortable.
Clean, spacious, new, easy to find, good food, fairly central location.
Internet didn't work well, and the price was high. Fitness was to expensive
Very positive staff. It's a new hotel with a great reception area with free Internet access. The view from 12th floor was stunning. The restaurant delivered the best fish dish I've had for long. I really recommend this hotel.
locaition, big rooms, a lot of space in the room and exelent view from window to atlantic ocean
Excellent bathroom Good size room Good free wifi signal Bed was rather uncomfortable Lack of TV channels Interactive TV features simply don't work
The booking confirmation stated "Deposit
Nice big comfortable room Very slow therefore irritating and expensive internet connection. Lost serveral times connection with my company's server
New quality impressive hotel with fantastic views a bit far out of town
Clean, good sized rooms, quiet (despite being full) and pleasantly designed. Staff friendly and helpful. Breakfast good but not overwhelming.
The staff was very helpful and friendly, the restaurant was excellent. You can book tours from the operator in the lobby. Great views from our top floor room. We definitely recommend that you stay here and enjoy the beautiful country. Location is just a wee bit far away but buses or a short walk will get you downtown and closer to more dining choices
It was a good value for the money. Nice, airy rooms and I enjoyed being able to walk around the neighborhood. The hotel cost for breakfast was high. I have stayed at 2 other Reykjavik hotels in the last 5 years and breakfast was always included. The selection was fine but $20.00 us equivalent was high. I prefer the breakfast at Hotel Bjork and it was included in the room cost. Also the shuttle to town was conveneient but not the return to the hotel. It was inconvenient and wse had to take a taxi back both days because their was so much time to wait before 6 pm. I would like to see at least 2 other trips in that schedule.
I enjoyed the high end quality from top to bottom of the hotel! It was immaculate, stylish and staff was helpful and enjoyable. I would have preferred to have been closer to downtown so I could walk to the downtown area. However, that would mean having a big hotel in the middle of a great little town. I understand that they are building something closer to town that fits in to the surroundings, so I'll have to try that when it opens.
The hotel was pretty good, however, nothing extremely special. It is for people who like an extra touch but do not go into extremes.
Spa, staff, dining Need for a cab to get downtown
Staff helpful and courteous. Everything was clean, tidy and well presented. The food was very good and the breakfast to die for!!
Clean and quiet rooms. A poorly communicated fire drill at noon while having an infant sleeping in the room is a life event.
clean, good parking, good food management very inflexible on check out time. a 1 hour extension would have cost 25 US$.
Great view of the bay, executive lounge was first class.
Modern hotel with efficient staff. Spacious and clean. 20 minutes walk to town. Very expensive restaurant which even by Icelandic standards was just too much. We ate at Pizza hut around the corner.
Very friendly staff, good food, beautiful room.
Great service, friendly staff, range of services. 1-> Standard single room is extremely snug. Marvel of engineering how they are able to fit all the necessities into such a small area without compromising on available amenities. 2-> location from core downtown. Several free shuttles are provided however, the frequency is limited to a handful per day which may limit flexibility when sightseeing, etc.
Ease of check in, early check in, free breakfasts Some front desk staff were rude when asked for additional keys since the intercom in the apt was broken
the staff was excellent! no traditional icelandic dishes at the restaurant of the hotel
Excellent Location - very nice and helpful staff
We were upgraded on arrival to studio apartment which was a nice surprise .good location for town centre .good choices of restaurants nearby . Having to pay to park your car even though it belonged to the hotel . Very expensive for all the bars and restaurants .
The location was excellent. Also, the staff was very helpful during our stay.
One of the staff members at the desk was very helpful in planning our return trip to the airport. 1. Our first room was not even clean when we got there. 2. The room we ultimately stayed in looked junky and absolutely nothing like the rooms on the website when the room was booked. 3. Our room was not cleaned during our stay. 4. The insulation on the walls was non- existent. We could hear every cough, conversation and techno music song that was played in any of the rooms around us. 5. With one exception above, the staff at the desk were rude. 6. The lobby often smelled of smoke which was disgusting. 7. Neither the shower nor the sink drained properly so that taking a shower was more like taking a bath. 8. The bathroom fan didn't work.
We loved the apartment in the new building where we stayed the first night of the four we spent at the Hotel Fron. The room temperature was too high.
nice room very poor breakfast, wlan didn´t work most of the time
The location. Breakfast.
centrally situated, nice rooms the rooms giving on the main street, Laugavekur, are extremely noisy, especially on friday and saturday night. the breakfast is boring and a bit dull.
Location and price. None.
The warmth and flexibility of the desk staff (who had my room ready early after a 2:30 am arrival (Boston time) at the airport), and my lovely view of the mountains across the bay. Th desk staff also phoned the flybus when I left my gloves on it and packed me a sandwich breakfast for an early departure. The location is a little remote from the town, and the steps up are a little steep - but well compensated by the fact that the view is great!
Great Service, Very Clean, Very Hospitable. Bring your walking shoes, it is about 20 min walk to downtown, but its well worth it for the quality of this hotel.
Close to everything, but quiet. Beds were comfortable, staff were nice. Parking available. Breakfast was sufficient. Internet access Small tv's and showers, but this is typical for Iceland.
The staff was very friendly and there were no bad surprises of any kind. It is not in a very busy area. I wasn't as close to stores and things as I would have liked on this trip. During a busy party season, it would be a quiet place to stay.
Warm, comfortable and clean room with plenty of hot water for the shower. Tv remote was difficult to work. Not enough tea,coffee,sugar & milk available in the room.
The receptionist was very helpful. Rooms in good clean condition and attractive restaurant attached was very convenient.
The breakfast was very nice, the rooms were clean, it was a quiet place to stay at, it was not a far walk (5 minutes) from the main downtown area.
Location and breakfast were great!
Good reasonable food in related resturant. Good quite but convienent location. Staff most helpful and friendly. Our group of 6 had no complaints. Met or exceded all expectations for type of hotel.
It is a bit further from the centre on the ground than it looks on the map :) Still within the range when walking doesn't get annoying (takes 20 min or so). Friendly staff and good price (got 51 euro/night for a week long stay). Free Wi-Fi (but they seem to charge for cable connection). The room was rather basic (compared with "average" 3 star hotels "on continent") and I certainly would wish for a somewhat larger bed. Breakfast was ok, but nothing to be excited about.
Very comfortable rooms, good breakfast and helpful staff. Free guest computer was available for checking emails etc. Easy walk to resturants and tourist information office.
Location in town. Ridiculous price for room that had no amenities. Paid five star price for two star motel. Room small, bed uncomfortable. Everything extra.
cafe and breakfast
The Hotel staff was very friendly and helpful in giving suggestions about places to visit, providing maps of the city, and arranging the shuttle to the airport. The Location is perfect, right in the centre of the city and close to shops, restaurants, the city lake, and sites. I think it's so unique that the hotel is above a Viking settlement (museum). I Loved this hotel! Although the breakfast is great, I do think it's a bit pricey per person (14 euros or $18 canadian).
Location! You can not beat the location of the Centrum. Also the front desk staff is awesome. They can book all of your excursions for you and if you would like dinner reservations, they can suggest where and then make the reservations for you. The hotel bar happy hour was excellent if you like beer and craft cocktails. The room size was a little small and there was no place for a second piece of large luggage. Also, even with the radiator in the off position, the room was extremely hot. We were forced to sleep with the windows open. The amount of noise coming from the street from cars and people at all hours of the night caused us not to get a good nights sleep in the 8 days that we were there. I wish I would have brought ear plugs.
Close to old parts of town. In fact, hotel is built over museum for first settlement.
It was homely, comfortable room, nice surroundings, fantastic location, love the building on the corner of the centre of Reykjavik, close to the harbour and lots of great restaurants & cafes & museums. Steff were friendly, breakfast was nice. Breakfast was pricey especially when you could get a huge cooked breakfast and warm coffee down the road for less. tea and coffee facilitirs in the room were poor, there were 2 of us and they didn't have pairs of the same kind of tea bag, no milk, small cups, little sugar, we bought ours from the supermarket. Internet which we paid for kept stopping working but when we called it was fixed and when we mentioned it again at checkout it was deducted from our bill, so was ok in the end.
Location was good. Parking was listed but it was public parking. We had to drive around and parked a few blocks away.
The hotel is centrally located in Reykjavik and next door to some excellent restaurants. The staff was very helpful and knowledgeable of the area.
Excellent location within walking distance to busy city center Great value for the money Friendly staff Prompt service from staff & housekeeping Nice little restaurant in the lobby For some reason the TV was messed up most of the time (would get frozen on certain channels and would have to get up and turn it off). However, was not in the room much, so this was not a big issue.
It was clean, desk staff were pleasant The hotel had messed up the reservations. My reservation through Kayak was fine. However, a hotel block that was to be released 45 days before my arrival was still on the books (I was joining a hiking group) and they tried to get me to pay for that supposed reservation. In talking with the agency that had arranged the room block for this particular hiking group, this is not the first time that this hotel has done this. In addition, a friend of mine who had confirmed her reservation at Hotel Centrum before leaving the US, received an e-mail that they were overbooked and she had to go to another hotel---even though Hotel Centrum had double bookings and indeed did have rooms.
Having travelled extensively around the world, it was a pleasure to be greeted by service minded, smiling, friendly staff. The hotel was relaxing and stressless. Maybe, a little more attention should be made to controlling the facilities inside the room. Ensure things are regularly maintained in the bathrooms with drips, leaks, and edges correctly sealed with silicon. Minor issue, but essential to retain the hotel profile
Outstanding staff. Very clean. Very central. Convenient bar and restaurant. Slow wifi.
Somehow this isn't mentioned on their website or any reviews I've seen, but Hotel Alda gives each guest an android smartphone in lieu of a room phone. This phone works throughout Iceland, has reception on speed dial, and has all the other bells and whistles you'd expect of s smartphone: maps, activity guides, etc. A great and welcome surprise! Unfortunately for the hotel, but fortunately for Reykjavik generally, there is a bit of construction going on near the facilities. Not a big deal if you're getting up early to go on an adventure, but if you intend to sleep in do ask for a room on the other side of the hotel. This advice should be good through the end of summer 2015.
The hotel was great. From the atmosphere and decorations to the people working there. The front desk staff were amazing and friendly. They were always ready to help and had a smile on there faces everyday. We got a family sized room for two people just because I heard the rooms might be smaller. However the room was bigger than I expected including the bathroom. You hear that the shower doors fold to make more room. However even extended there is enough room for the other person to use the sink or get ready. The hotel gives you a cell phone with data included, which was honestly amazing. I made the phone into a wifi hotspot and was able to use my own cell phone throughout the trip. Just bring portable charger with you as the phone battery dies quickly this way. The hotel is also located on the main strip and perfect walking distance from restaurants and bars. But a few blocks down so you don't hear the noise of the bars at night. We never tried the breakfast downstairs as we always had say trips planned in the mornings. There is a bakery down the street that is open early I can't remember the name of it but the front desk told us about it. Big enough to sit down and have breakfast, but gets packed as well so give yourself enough time if you have morning plans. The room does come with a pot to make your own hot tea and instant coffee if you are in a rush. Hard to say what I did not like about the hotel. The only thing I can think of is that the room gets very warm and with no thermostat to control temperature. We opened the window everyday however it only opens a tiny crack and doesn't stay open on its own. Probably from the wind outside. Just bring light pajamas with you and you will be fine.
Location and view. Smal room, not much storage room.
proximity to downtown and shopping; friendly staff; comfortable lobby; luggage storage room. It was unfortunate to not be able to get into our room earlier since it was requested at the time of the reservation and our flight arrived from the US at 6:30 am. Also, our room was lovely and spacious, but way too warm and we were unable to be comfortable without the windows open, and the noise from the bars on the street was so loud, we had difficulty sleeping. I'd suggest air conditioning or blankets that aren't so hot so that we could sleep!
Very nice hotel. Good location, nice rooms, very comfortable beds and pillows. Municipal parking is very close to the hotel. The restaurant is very expensive.
the location was second to none, city centre. very accomodating and friendly staff, a true credit to the warm and inviting icelandic style nothing
The room was large by European standards. Staff were pleasant and helpful. Great location. Would definitely stay here again.
Very nice staff. Good location if you want to be in the City Centre. Not a good location for anyone who wants to get sleep on Friday or Saturday night in the summer, due to young people who party all night in the streets outside. Very noisy until about 5:30 a.m. But a good place for young people who want to be at the center of the action.
Great location. Quiet and close to everything. Room was adequate for my purposes and comfortable to sleep in. The staff was helpful and friendly. Will definitely come back.
Staffs are very attentive to customers. refrigerator door key should stay unlocked once unlocked until locking again
Excellent restaurant There should be more sitting area(s)
The hotel has a brilliant central location right next to the parliament (which is actually so small that we almost missed it) and all the major nightlife and shopping areas. Also very close to the harbour. The rooms were lovely, warm and cosy - beds very comfy! We had a great stay at this hotel, and the reception staff were friendly and helpful. Breakfast was too expensive for what it was. One thing that we felt the hotel could improve on would be a spa area - perhaps a project for next time?
The building was beautiful, and the rooms were very nice. Our television did not work most of the time. The hotel advertised a flat screen television. In as much as we certainly did not go to Iceland to watch tv, the television was also set up for viewing the bill on line, setting up a wakeup call, etc. It was also a problem because it was so noisy outside that we did not sleep. We usually would have just turned the television on to offset the street noice, but we did not have the option. This was a lot of money to pay without getting a good night's rest. It is actually the principle of paying so much for less than advertised than the actual television itself.
Quiet, private. I arrived at 7am but paid for the night before because I needed to sleep. At 12 noon it here was a nock on the door and a moment later a phone call. They wanted me to check out even though I had a five day reservation . Actually should not of been charged for the first day because I didn't get what I paid for, sleep. The staff was always to busy on the computer to acknowledge guest unless you engaged them.
Clean rooms, nice decor Not best value for the money. Breakfast expensive
Excellent Location, Great Service, Fabulous Restaurant. They even gave us a free upgrade as they were not too fully booked. The staff were very friendly and could help with anything. Certainly a great base from which to enjoy the City of Reykjavik or from which to take any of the multiple day tours on offer (which the staff were helpful and informed of to help organise). I will stay here again next time.
Helpful staff, good location. Room was quite small
The young lady receptionist there helped me a lot re the confusion of tour operator about location of picking me up. Really appreciate it.
Location was easy walking distance to many shops and restaurants. Staff was friendly and helpful. They say that they provide a hot breakfast, but I found that this really meant just buffet style eggs and bacon. Everything else was more of a continental breakfast style.
hotel de charme .... we really enjoyed our stay there. everything was perfect!!!
Friendly and helpful staff, good location. Two single beds used as a double, very uncomfortable.
Very good location. The staf was friendly and the high speed internet connection was highly appreciated. Soundproofing needs to be improved, we could hear people talking in the room next to us, even though they were talking low.
The art gallery and the food. The entire hotel is like a huge art gallery. The staff is very friendly and the kitchen excellent. I can recommend this hotel for anyone traveling to Reykjavik.
Very noisy from street traffic. This may turn me away from visiting again.
The art. Wi-fi availability. Friendliness of the staff. Warm a touch of traditional and old fashion The rooms were just a little tired but nothing a make-over wouldn't fix. Could hear the traffic a little too much.
Great location, warm, older, traditional design, great staff. Needs to reinvest some money back in the hotel for a makeover. TV's in rooms were 1970 models with fuzzy reception, computer's downstairs were slow and weren't able to print.
location was wonderful, and easy to explane when you are lost because there was a pizza restaurant near by. Also, it was one block away from the famous church. Breakfast was wonderful. couldn't stop eating the bread they provided. it maybe difficult to use the restroom, since the building i stayed was a modified house, which had only one bathroom( just one) on the floor with three bed room.
good value and really close to everything you want to see the shower on the ground floor was borderline to hot.
stuff assistance. Very Kind and helpful nothing! everything was perfect
friendly, efficient our room was very noisy- young people partying in the street
Good location, nice staff and rooms
Close to everything Noise from the street at night
Good hotel, good location.
good location - close to town but not too noisy Room dirty - blood all down the underneath of basin in bathroom - yuk - complained and they cleaned it up but really not good.
The location cannot be beat. It was in was great for seeing the city. Very cheep. From the ikea towels to the small rooms to the smushy bed and the not working tv. Everything about it smelled of cheepness.
Breakfast was included and provided a nice selection, including fresh fruit. It was ready earlier than the official opening time of 7:00 AM, which meant that those of us who caught the 7:00 bus to the airport, were able to eat breakfast before our departure.
Good location and a fair price Breakfast was poor, low quality food stuffs which is not what is normaly found in Iceland.
Great location that was very walkable to all areas of the city. Great lobby. Fantastic breakfast. Helpful staff. Nice view. Bathroom was older though clean was just a bit dingy only due to age.
The staff was friendly and helpful and they are centrally located. The staff was friendly but not too sucessful at achieving some of my requests.
The location is great for city centre. The bathroom is terrible and small with a shower that floods the whole bathroom and the walls are very thin.
Excellent price near the downtown area (not walkable), reasonable accomodations Felt like a lower-end US chain hotel with shared bathrooms. Good for what it is / what you need, but didn't have the character of a guesthouse nor the benefits of a real hotel.
The breakfast was good, the rooms were clean, the staff was friendly and helpful. It wasn't a bad walk to downtown Reykjavik (only 40-50 mins), and it has a beautiful view. The beds were comfortable, and the rooms upstairs were cozy. While there was only one shower/toilet per gender per floor, I only had to wait once to use the bathroom. Mostly, people were polite and did their business quickly. (It helps if you're showering in the evening, I suppose.) The noise from the road is very loud, but if you're tired it doesn't matter. The water from the faucet smelled like eggs (sulfur), but it was't terrible. The water pressure for the ladies' shower on the second floor was pretty bad, but I was still able to get clean.
Hotel personnel and breakfeast. Also the possibility to make your own meals Hotel is located just by main road. So if you have the room from road side it can be noisy
Convenient and well located. Quiet. Beds were a little dirty.
Friendly staff, clean - Noise (doors, highway) - tv quality - monotone breakfast - bathroom needs a facelift
Rooms are well-equipped VERY helpful staff breakfast had good quality food and a good variety quiet neighborhood room smelled a bit musty only two toilet/showers per floor of about 10 rooms
The facilities were clean and the staff was welcoming. Breakfast was interesting.... So is every breakfast bar at hostel/guesthouse style lodging. I knew what type of facility its was so I knew what I was getting into. All around solid performance.
the staff were very friendley and helpfull, good english spoken so that was good being english, the breakfast was excellent value, with a good all round sellection, the hotel was very good value for money, the rooms were cleaned, and supplied with fresh towels each day. I was very happy. It is a little off the beaten track, but for people of moderate fitness this presents no problem, and the busses are regular, and within reach of the hotel.
The breakfaste and service.
Breakfast was very good Too far away from everything, no transport (shuttle bus did not work) on website the free shuttle bus service was stated, which made taxi transport very expensive
Guests were mostly international students and fun to visit with them It was more like student dorm. & family hotel and was no 24hr staff to wake you up!! You must have your own alarm clock. I almost missedmy early morning flight because the alarm clock the hotel lent me did not go off!!