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Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
Location Confusion on parking...was attending a motorcycle event in the area
Location, clean and neat Staff was less than competant, initially told me that they had no record of our second room being booked. Told us we would have to call the booking agent to resolve the issue. While waiting for the manager, another clerk came and found the reservation. Our initial person, had in correctly spelled the parties name. Instead of checking, she just told us there was no room available. Restaurant was inadequately staffed. There were only two wait staff and one cook on duty for breakfast, service was very slow and were seating people serving and clearing. Not enough people for a full hotel.
You pay for parking per vehicle. They'll give you as many as you want but won't warn you. Not a big issue, and those who travel frequently likely know this. This just took us off guard.
Can' beat the location, can walk to everything TINY bathrooms, no pool
Breakfast staff was unfriendly; breakfast is poor
the bathroom facilities were too low
Free parking, the room was ready and clean when we arrived, the staff was efficient. Front desk attendant was not knowledgeable about area.
Not even complimentary coffee in lobby for am
The location phenomenal. Everything was fantastic, until morning, kind of like when you go out and drunkenly bring someone home. I prepaid for my booking, and so when the front desk asked me for a credit card, I didn't think anything of it. Just to cover incidentals, the clerk said. I woke up to a receipt slid under the door, $7 for parking. I was kinda ticked, but didn't really mind, because we parked in a parking garage, and i figured no major cost, its fine. Breakfast prices were insane. "Breakfast buffet" for 2 with one water and one juice was over $30. I say "buffet" because it was little more than a continental breakfast. On the buffet line were fruit, cereal, milk, eggs, bacon, sausage, french toast, grits, and oatmeal (maybe I missed an item or two.) The restaurant had terribly poor service, the food was mediocre at best. The night before we went and grabbed dinner at The Burough, within walking distance of the hotel, for 2 entrees, 2 sides, 2 drinks, an appetizer, and amazing service, we paid the same as we did for breakfast.
The location was within walking distance of many dining establishments. The hotal provided a listing and directions for these eateries. The hotel dining accommodations (decor) could use an update.
the room, internet connection, location, safety, hotel staffs.
Desk staff was friendly. Located near some night life. Toenail clippings on carpet. The window shade was broken and hanging down. Shower head was pointed out of the shower initially which could have made a mess. The hotel seemed to have been recently remodled, but somehow in a state of disrepair.
Great location. Everything clean. The person I checked in with was not very friendly or welcoming but rest of the staff we encountered were great.
Staff was extremely polite and accommodating.
Great linen package Location Staff Bedroom cleanliness Parking Outdated dirty bathroom Tiny tub Running toilet Slowwwwww elevators $400.00 credit card hold Water pressure weak
No proper guest enquiry service.
Location is great for what we needed. Upcharge for wi-fi, escalators didn't work. elevators were VERY SLOW and useless when we needed to get out. Had to let two go by because they were full and then then took fire steps - which only opens to outside and is wired to an alarm which thankfully (or not?) didn't go off . Was told card key would get us out of the parking garage without paying which didn't happen. Cost me $12 to get out.
Time for a renovation
Walls were paper thin. We heard arguments from the room across the hall and sirens from the police station across the street.
Staff was nice. Enjoyed the experience. Thank you for a wonderful weekend.
The location is perfect . Right downtown and they have free parking. They insist on checking you in at 3 pm, everything else is an early check in and they charge you 25$ for it!! The hotel was empty when I arrived , it is not possible , that the rooms were not prepared as they say! The matteres was so worn out, almost like sleeping on bare springs.
Location is really excellent! Staff were friendly and we were able to check in early. Comfortable room with good AC. Shower worked well and there were plenty of lighting options. Good value for price paid. There was a sizable gap underneath our main door and we didn't have a do not disturb sign (we could've asked). Also, even though we were checked in the front desk somehow assigned our room to someone else... while we were in it napping.
Cheap Forgot shampoo, creaky bed.
this place was a bust. the best thing was the location to the wonderful city of raleigh, north carolina Mold in the bathroom, smell of marijuana in the halls creeping into our rooms, the front desk clerks, the paper thin walls, the urine-colored stained towels in the bathroom
Location to good restaurants and venues was ideal. The bed was horrible. The blankets had holes in them. The room was musty. The shower wouldn't get hot. There was mold on the wall. The overall room was tiny. The hallways smelled like weed.
Moderate price for downtown. Thank you for having smoking rooms. Ice machine broken. No soap in lobby restroom. AC in room not on when I arrived. Wrong coffee packets for in-room coffee maker. Incomplete set of towels. "KEEP OUT" signs on doors quite tacky.
Comfortable beds. Clean room. Polite and friendly staff at check in. The air conditioning said it was "on" in our room but it never got below 79 degrees F (just a couple degrees cooler than outside). And it wasn't just our room- the hallways were so hot and muggy it felt like an indoor swimming pool (no- there is not one on premise). The WORST part was the horrible random banging and clanging noise the air conditioning made through the night... Constantly woke me up. To be fair, we did not bother to complain to the management, so who knows how they might have handled it. They might have been able to move us to another floor or something but we were exhausted and never gave them the chance to try and make it right.