Would you like to save as your currency permanently or for this visit only?
Location Confusion on parking...was attending a motorcycle event in the area
Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
Walls were paper thin. We heard arguments from the room across the hall and sirens from the police station across the street.
Location is great for what we needed. Upcharge for wi-fi, escalators didn't work. elevators were VERY SLOW and useless when we needed to get out. Had to let two go by because they were full and then then took fire steps - which only opens to outside and is wired to an alarm which thankfully (or not?) didn't go off . Was told card key would get us out of the parking garage without paying which didn't happen. Cost me $12 to get out.
Great linen package Location Staff Bedroom cleanliness Parking Outdated dirty bathroom Tiny tub Running toilet Slowwwwww elevators $400.00 credit card hold Water pressure weak
No proper guest enquiry service.
Time for a renovation
Staff was extremely polite and accommodating.