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Service at breakfast was very slow
Comfort of the bed, proximity
The hotel staff is kind and helpful The room had a funny smell and during the night there was a constant noise of an engine running. On the day of departure there was only one elevator available although big groups of children needed to go down as well and the stairs were locked (fire hazard!).
the pool and the hot tub and the shower in the room was amazing the fact that the pool closes at 10:00 p.m. and the restaurant was pathetic for the brunch andcheck in should be earlier.
Familiar chain and knew what to expect. Great, friendly reception. Distance to old Quebec City
This was a very nice hotel in a great location and the staff was extremely friendly and helpful.
Services was excellent. Staff was very friendly and helpful.
My husband and I thoroughly enjoyed our stay here. It was within walking distance to visit Upper and Lower Quebec. it was also close to the city transit which we used to visit the Mall. The room was very clean and the bed was very comfortable. I would stay there again.
queen size bed group but not including breakfast
Excellent Location. Room was very clean, very comfortable. Would recommend to anyone.
Staff were excellent & bilingual Room clean, modern and free wifi Valet parking was great so one could walk (IF you're fit!) the relatively short distance up steep hills into the Old City Pet friendly Neighbourhood was safe, but certainly not the most attractive part of the city
We liked the international ambiance in the hotel, its employees' friendliness and helpfulness and the hotel's proximity to the various parts of town.
kayak didn'T reserve right.. we asked for two beds since we where 3 people. We got one king size so the other personne had to sleep on a tiny bed. Hotel couldn't do anything and we could clearly see it was a mistake of communication between the booking "site" and hotel.
Clean and was easy for me to get a room with a double bed. 2 major issues. The rooms don't have enough power outlets. Unless you're willing to remove the wood panel behind your bed to find the hidden extension cord. And they charged me $100 for a deposit and it's been two weeks and they still have not refunded me. Really odd for a hotel to do this but I left a message with the person who deals with this and no call back either.
Basically Downtown Quebec City (a short bus ride to Chateau Frontenac). Close to the Via-rail Station and Public Transit. Plenty of restaurants and pubs nearby. The view was nice too. great rooms but no closets or drawers for clothing. Also, it didn't seem as though the restaurant was ever open except for breakfast.
The room's are ultra modern and very clean. The pool and gym are outstanding. And I can't say enough about the free espresso machine on the first floor, I made double espresso lattes twice daily! I wished there was a continental breakfast of some sort, and that room service would serve after 11pm.
It was a nice hotel, clean and adequate. For the price, I might have appreciated a bit bigger or a room or a few more 'extras.' The hotel was quite far from the winter carnival grounds so we had to take taxis. The desk staff gave us some pretty questionable advice on what to do our first night in town...my idea of fun isn't taking a 30$ taxi ride to the suburbs to watch a parade for children, that no one else even attended. (for the record I am 28 and was visiting town with my 55 year old parents). They also neglected to open the extra cot for which we paid 30$, I hurt my hand in the process and we nearly couldn't get in the door because it was in the way.
The interior design is very cool! Liked it very much in the room and the bathroom. The bath tub is deep and comfy too! There is no coffee maker in the room although there is one down in the lobby.
Location was great. A lot of attractions within walking distance.
The clean and modern rooms. No
The room was calm and we never heard nothing about the other guess on the same floor . our stay was wonderful and the staff was very nice.
Liked the area of the city where it was located. Great view of the church and the city. Hallways were very dark and hot! Bathroom gray colour is too dark.Room cleaning was mediocre, they did not provide additional toilet paper!
Location, room and facilities were great. A solid 25 minute walk from the old town but on a busy little street in a hip neighborhood. On site parking but $$ was not included. no hot tub! Pool felt a little chilly for the 0 degree temps outdoors. Parking $$ not included.
Enjoyed the location, the restaurant, pool and sauna, and friendly staff. Room was small but very clean and comfortable. Didn't like that the pool and sauna were only open after 4pm most days
-The hotel was nice and relatively close for a young couple to walk -Staff was friendly and room was clean -Large Rooms I would not suggest this hotel for people who have issues walking. There are a lot of inclines and for people who do not like to walk, it would be tough. That being said it is close to the Metro and bus station to get you to Old Quebec.
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It had a breakfast which was cereal , toast , juice and coffee. The room was clean, but we had to ask to have them bring towels. They have a fan, but no air conditioning. The temps were low enough so we made it through the stay . Bathroom was super small, i.e. I have a closet at home that is the same size. Quebec is very steep and hilly. We didn't try to walk to our meetings, i.e. took a cab.
Very Great place for the price.