Services was excellent. Staff was very friendly and helpful.
Comfort of the bed, proximity
This was a very nice hotel in a great location and the staff was extremely friendly and helpful.
Familiar chain and knew what to expect. Great, friendly reception. Distance to old Quebec City
We liked the international ambiance in the hotel, its employees' friendliness and helpfulness and the hotel's proximity to the various parts of town.
queen size bed group but not including breakfast
The hotel staff is kind and helpful The room had a funny smell and during the night there was a constant noise of an engine running. On the day of departure there was only one elevator available although big groups of children needed to go down as well and the stairs were locked (fire hazard!).
Staff were excellent & bilingual Room clean, modern and free wifi Valet parking was great so one could walk (IF you're fit!) the relatively short distance up steep hills into the Old City Pet friendly Neighbourhood was safe, but certainly not the most attractive part of the city
the pool and the hot tub and the shower in the room was amazing the fact that the pool closes at 10:00 p.m. and the restaurant was pathetic for the brunch andcheck in should be earlier.
My husband and I thoroughly enjoyed our stay here. It was within walking distance to visit Upper and Lower Quebec. it was also close to the city transit which we used to visit the Mall. The room was very clean and the bed was very comfortable. I would stay there again.
Service at breakfast was very slow
The King size bed. Helpful staff. We initially asked for a non-smoking room, our first room we were given had a very very strong smell of stale cigarette smoke. We asked to be changed and we were.
Proximity to all the attractions of Old Quebec make this an excellent and tasteful choice for the discerning traveller. Staff are warm and well presented. The hotel is very clean, and rooms comfortable. Meticulous! Well done, Manoir Victoria! Paying $23 per day for parking, though I understand it, remains disappointing.
The hotel is in an excellent location, within the old town, close to all the sites. Rather expensive; old fashioned.
The location is outstanding, right in the heart of the old city, close to everything. Breakfast wasn't included, but it wasn't a huge deal - there are tons of cafes and bakeries in the neighborhood.
Very Helpful, friendly and knowledgeable staff. Beautiful interiors, very clean hotel, complimentary Internet and lovely herbal toiletries. Huge flight of stairs from Cote de Palais, Taxis cannot access the St Jean (level floor) entrance because street is closed. Main Lobby desperately needs a lift to reception. Lifts within hotel very slow/unreliable and corridors long. Bistro Saint James was disappointing- waited 40 minutes for very mediocre breakfast. Use Paillard across the street instead.
easy access to amenities, spa... food was excellent
The convenience to everything. The hotel was very clean/ I think it is over priced a bit. The taxes are high
The staff is most helpful. The main dining room is good and good value for money. The staircase from the main entrance is long and would be difficult for those who have mobility problems or those with heavy luggage which they wish to carry.
Right where we wanted to be
The hotel was warm and inviting and the staff was friendly, attentive and accomodating. It was located on a charming side street in Quebec City and was close to shopping, tourist sites, and restaurants. It snowed while we were there in November and the sophisticated Christmas decorations made it a magical place to be for the holiday season. My family thought, though while very clean, that the rooms looked dated. I thought they seemed charmingly European.
The Horel staff are very proffessional, they all have a big smile in their face. As soon as you get in the Hotel, they are taking care of you till you leave. L'emplacement de l'Hotel est excellent, en plein centre ville du vieux Québec, en plus c'était le 400ième aniversaire, on a adoré. The bed was kind of narrow, they should have Queen bed in all single rooms. Also, I was on the 6th and last floor and there isn't any safety bars outside the windows, children can easely open the window and fall 30 feet down.
Main area where all the activities occur. Parked the car and did not need to touch it for the duration of my stay.
Lots of natural light. Spacious. Good view from windows. Late night lounge music from restaraunt below. Mattresses should be checked for wear and replaced.
Good location. They were not very helpful wit directing to parking other than valet parking even though there is a lot right across the street.
It was within walking distance of the upper and lower cities. The bed was comfortable. The kids loved the free wifi. The hotel is at the corner of St. Pierre & Dalhousie - very noisy corner. We had a room on the back of the first floor - overlooking the PetroCanada station. It was very noisy with traffic and gas station noise. The second night, we were moved to the front (picturesque side) at our request, only to be disturbed by very loud music from the restaurant and bar immediately below. This was NOT a "Suite de Luxe Plus." It was not worth nearly $250.00/night. If you must stay here instead of somewhere in the upper town, then be sure to request a room on one of the upper floors. The first floor is awful.
Suite decor and location. Jackhammer construction noise from 8-5:30 everyday.
Convenient to downtown sites. Clean, friendly staff, nice restuarant. We would stay again if in the area.
Location Noise level, room layout, booked 2 identical rooms, when we arrived one was considerably larger, bigger bed etc. it wa not clear that parking was extra.
The hotel was very central easy walking to shops and transport, very spacious, friendly helpful staff. No
Location in lower town and near the dock. Exercise equipment in isrepair.
The staff were very friendly and helpful. They tried their best to meet our needs.
The bed was a mattress on a piece of plywood... Very stiff
The design of the room was lovely, good decor, accessibility to restaurants in the hotel. In the lower part of Old Quebec City, so we could wander through both the lower part (which has tons of shops) and take a 10 minute walk to get up into the shopping district of the Old city. The hotel room was very dark, we almost needed a flaslight to see into the fridge. We didn't see any cleaning staff for our entire 3 day stay. To do the dishes it would have been nice to have a dish drying rack, and there were some supplies in the kitchen missing that we had to call for, but service was prompt. We didn't get any advice from the staff about what to do during our stay, so we had to ask staff of restaurants we went to etc.
location very cramped room
Location Lobby Room view Rooms in need of upgrade/renovation No in-room safe
It was a very comfortable place right in the heart of the old city and near shops and restaurants. Clean and quiet rooms. It had a lot of character. Would go back in a minute.
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
Location central to sites in old town
It is a great deal for the price and you really can NOT beat the location. You can walk to all of Quebec's old town and it's pretty close to downtown, too. The hotel is clean, quiet and well maintained.
Great location, comfortable beds, whirlpool bathtubs in the rooms, room service was reliable. I liked everything. My most minor of complaints was that the coffee machine wasn't working half the time we were there. But then again I wasn't even expecting a coffee machine to begin with. This place was great.
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
Great location! Easy walk to eveything. Every staff member was helpful and friendly. Some channels in English too. I would highly recommend this hotel. It was wonderful! Sometimes the elevator took long but wouldn't change my mind about staying here again.
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
All staff was very accommodating and a pleasure to deal with.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
Location Polite staff Clogged bathtub Dirty shelf in the closet
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
the decor and rooms and grand setting. staff were also extremely friendly and helpful, almost embarrassingly so. All in all, a very pleasant and enjoyment stay for my wife on her birthday. high price of internet access. food was also very expensive.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
The shower was spacious and bright with a massage shower head No fridge/snacks/coffee maker in the room.
big rooms not close to really any other things except a shopping mall
The hotel has a wonderful fireplace in the lobby. The rooms are very nice decorated and spacious.
The hotel was very stylish and modern, and the room was large and comfortable, with a New York style. We had a large screen plasma tv and a very comfortable bed. The location however, was not actually in Quebec City, but in St. Foy, a suburb about 10 ks from the city. The breakfast was better than most continentals but nothing outstanding. The cleaning staff were a little over eager and walked in on my wife and I, without having posted the sign to clean.
Friendly staff; morning breakfast; clean room Pricey and distance from city; hotel needs more lights in rooms and lobby
The hotel was clean and the staff very helpful.
Very comfortable, spacious room. Comfortable bed. Easy to find and easy drive to Old Town The breakfast arrangement was a little chaotic on our first morning and there was nowhere to sit.
The best hotel in all of our Canadian trip. Great room, fabulous breakfast, most helpful staff. Next door was the Galleries mall with wonderful shops. It was a little hard to find, but once we did, we liked the location.
I really liked my room. It was really comfortable. I also loved the continental breakfasts. The selection was great. I think the fact that I forgot my slippers, and they charged my credit card to send them to me.
It was I think around 10 pm. I called the receptionist and asked him how I coulf switch on the bed head light he answered "sorry I cannot help you". A for the other girl receptionists they were excellent.
Everything The ice machine was broken.
front entrance impressive,reception great 4th floor grease smell, room musty smell,four steps down to room so luggas cart left at elevators and you carry all to your room. bathtub dirty.
Central location for my needs nothing to develop
Not Much. The Hotel was not in great shape, walls were dented, paint missing, carpets needed to be vacummed/cleaned. The air conditioner did not work well in our room. I doubt there was air on in the hallways as it was hot in the hallways. The elevator was very slow. The Staff including the Manager were rude. I don't have anything good to say about the place.
After reading some of the reviews I was a bit apprehensive about ataying here but I had nothing to worry about. The hotel is located in saint Foy, if you are getting the train from Montreal as we did get off at this station. The train journey was excellent.It's a short journey from the station by cab. The hotle is located on a strip where there are other hotels and there is a mall within 5 minute walking distance. The no.400 takes you into the centre of quebec city and is about 15 mins drive away.The restaurant rascal located right beside the hotel is excellent for breakfast and dinner.The room was adequate but only wish the quilt was a bit thicker as the room was a bit cold at night and too hot in the morning. Swiiming pool relaxing. The only complaint i had a bout the swimming pool was the showers were cold and there were no changing facilities which meant a wet trek back to the room!
Excellent staff who were personable and knowledgeable. No.
The Hotel staff was very helpful and tried to accommodate us whereever it was possible. For the type of Hotel and the price, I would have expected a Tea/Coffee making facility and possibly a fridge and microwave in the room, as offerred by other Hotels with the same * (Star) rating.
This hotel is a short drive from Old Quebec, and a walk away from great shopping. The only thing missing from this great value room is a coffee machine. There is a restaurant on site however where coffee is available.
Such a great price! the rooms look ten times nicer than what you would expect for the price. I couldn't get TSN HD on TV, had to settle for a Pittsburgh Penguins game on another channel rather than the Habs game. Truly devastating, haha.
Close to Old Quebec City Furnishings very sparse. No drawers for clothes. Not very comfortible. No information available about city.
The rooms were clean and modern too expensive and charged 16 dollars for parking each night.
Liked the area of the city where it was located. Great view of the church and the city. Hallways were very dark and hot! Bathroom gray colour is too dark.Room cleaning was mediocre, they did not provide additional toilet paper!
The room's are ultra modern and very clean. The pool and gym are outstanding. And I can't say enough about the free espresso machine on the first floor, I made double espresso lattes twice daily! I wished there was a continental breakfast of some sort, and that room service would serve after 11pm.
The room was calm and we never heard nothing about the other guess on the same floor . our stay was wonderful and the staff was very nice.
The view of my room. The lounge style...
Closeness to downtown Bathroom light is too dim - zen decoration pushed to the extreme andgrey Overpriced
Basically Downtown Quebec City (a short bus ride to Chateau Frontenac). Close to the Via-rail Station and Public Transit. Plenty of restaurants and pubs nearby. The view was nice too. great rooms but no closets or drawers for clothing. Also, it didn't seem as though the restaurant was ever open except for breakfast.
The interior design is very cool! Liked it very much in the room and the bathroom. The bath tub is deep and comfy too! There is no coffee maker in the room although there is one down in the lobby.
The clean and modern rooms. No
the room with the view, the bed, the decor, within walking distance to the old city and tourist spots, lobby coffee machine makes good cappucino, enjoyed the swimming pool room not ready before 3 pm; valet service cost $16, hotel still under construction, one coffee machine for all hotel guests in lobby
Clean,comfortable, elegant, excellent location The bed was really hard
Friendly staff and easy walk to Old Quebec. The breakfast was skimpy.
It provides good value for money. Breakfast was included and it was very good! Also, the bathroom and room were clean. The room had a slight smell of humidity, but it was ok.
The Staff was very helpful and friendly. My wife and I were there to celebrate our 5th wedding anniversary and planned to stay Friday and Saturday night. This hotel is located in a club district. We were unaware of this when we booked in. We were woken up Saturday morning at 1:30am as our windows were vibrating from the music at the clubs. We moved to the Hilton for the next night. The staff was very accomodating and were willing to move us to the other side of the hotel...we weren't willing to take that chance.
location was excellent just steps away from the old town
The rooms were pretty clean and with a charming decoration and an excellent mattress and pillows. The bathroom is perfect. The location couldn't be better, just some steps from the main attractions of Québec City. Very friendly staff. I've really enjoyed my stay in this hotel, and I would recommend it easily. Despite the fact that the wireless internet is free and available in the whole hotel, it was difficult to access, and I just gave up trying to connect. The breakfast is simple, and some eggs and bacon would make a big difference. There is also a huge difference between bedrooms. I went with my wife and parents, and my parent's room was smaller and simpler than ours. Another negative point is the stairs... if you are with heavy luggage, you will have a problem.
It was a nice hotel close by the old city and between the restaurants. Staff was very friendly and we got a better room that was renovated last year.
Near sightseeing location Very old and a renovation is necessary.
large and comfortable room. no lift. when we went away we find a damage on our car that was parked by hotel staff. none of the staff told us about it.
The staff was extremely helpful and really helped us to get where we wanted to go.. The room was small, but wonderful.. It had a great feel and was extremely clean and cozy. We plan on staying here again next year when we come back. The breakfast could be bigger, but it filled us up enough :) There are a lot of stairs and no elevator.. but we enjoyed that part of it ! It has a great feel to it..
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location, just in the middle of city.... Pay Parking even though have booked room
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
Convenience to the old city and lower city
the breakfast opens at 8am on weekdays, we left at 7am. It should open at 6am like weekends.
The beds were very comfortable
Staff was friendly and the location was good The hotel did not have our original rooms ready. It was an older hotel so what they refer to as "signature" rooms and perks, were infact what other hotels consider standard amenities for guests.
It is near old Quebec City which you can walk to easily, and was close to my destination for a trade show. I made a reservation for two rooms, saying that we wanted to be on the same floor and paid for both rooms before the other party arrived. Result I was on dthe 3rd floor they on the 9th. At check-in I was told the 3rd floor had a better view than the 9th, this after they saw my rate?
Excellent service. Staff went out of their way to help us and ensure a great stay. Hotel is business focused, but service is always first .
Just a few blocks with the old city. It was great to be able to come back to the pool with our 18 month old after hours of hiking the city. Hotel was very clean, staff was friendly, price was great. The only thing that was strange was the elevator set up, but by no means a deal breaker.
Good location. Couldn't open the windows, the curtains did not close so that there was a 3-4 ft. gap, meaning the morning light came in very early and woke me up. Bathtup took forever to drain.
Great location, comfortable bed and spacious room lack of drawer space
Close to the convention center. Everything fine/
convenience to convention centre mildew under caulking in bathroom: Between counter and mirror
Excellent staff! Very nice, cozy room. Very comfortable bed with lots of pillows. Nice old building with lots of character. Wireless internet was very helpful. Very nice setting on a 'pedestrian only' street. Great location. Parking was close by. Pleasant restaurant (with nice staff) downstairs. I wish I had stayed here (and in Old Quebec) for more than two nights!
One of the best hotels we have ever stayed at compared to many throughout the world. Will be staying long term when I decide to write my book. Room, location and of course the staff were outstanding. wE REALLY WERE GUESTS AND ARE NOT BEING PAID FOR THIS REVIEW. Also, this is the first review we have ever done. COMPUTERS ####%^^#@@#$%!!! HAVING TO CHECK OUT
Everything was quite good. We will recommend the hotel to others and return.
Extremely helpful staff, I twice stayed here in one week, fourth floor of the hotel hard by the church square. The rooms are spacious and darkly handsome with just the night accents of decor. Love the rich wood floors and doors, roomy bathrooms and just everything. I travel a lot and honestly cannot demerit the hotel for anything. From directions to restaurant recommendations to central location in old Montreal to handout umbrellas on a rainy Wednesday, Place d'Armes came through.
We appreciated the help we received from all the staff. They even helped us take decisions on what to do during the day. This is very peculiar. There is a strong food smell on the stairs, that reaches the entrance of the room. This is only down side of the hotel.
The central location did not require getting a taxi or walking too far. The bed was comfortable. Too many stairs
Very helpful staff. Great location. Clean. Quiet. Great breakfast which is included in the price. Overall excellent value at $160 per night. Very hard to find the hotel. Room was very small with a shower made entirely of glass in the bedroom itself. Room was very small.
A great little hotel in a great location. no elevator
One issue I had was when I was given my credit card receipt it was not itemised, so I had no idea if the valet charge was included. I therefore paid the valet guy separate for the valet parking. Then, when I later went over the credit card bill it appears that I had been charged for the valet on the credit card bill. An itemised receipt would have made me aware of this. Other than that I have no complaints, but I think this is something that is easily rectified.
Beautiful decor, great location and a romantic atmosphere. Wifi needs to be available in room. Also, glasses are needed for water.
The staff are exceptional and very personable. The owner can be very proud. We recommend the restaurant for superb cuisine and presentation.
I loved the location just next to the Frontenac and Artist's Lane. There was no elevator and the noise from outside could be loud at times.
Location of the hotel, as most attractions, sites where within walking distance. The actual hotel atmosphere romantic historic.
Location, very comfortable room No
Great location in old Quebec, older style but room neat and tidy. Very helpful staff made the stay great.
The location Very comfortable bed
Hotel Acadia is well situated near all restaurants and activities in old Quebec City. It is very quaint and reasonably priced. We were able to drive to this hotel and leave our car with the attendant for a small fee. We especially enjoyed the French cuisine in nearby restaurants.
Location great! Room cozy and romantic - loved the stain glass. Helpful staff. Great time :)
good location within easy walking distance of all the city attractions A very small room for the money. Our companions were in a room below grade with a window that could not be opened; they felt it was quite stuffy and claustrophobic.
We enjoyed this hotel,as it is very central to everything. The room we had was very nice,including all comforts that go with it. We definetly would go back in a flash NOT REALLY
Good place to tour Quebec,visit to the Citadel, River Cruise Great walking in old town ,loved the Buskers very enteraining Breafast arrangments , we were given breafast tokens to use at hotel around corner at sister hotel, service was shocking first day ok second day waited 50 minutes for breafast then left without receiving breafast complained to hotel arcadia lots of sympathy however no consolation prize and no rebate off the bill we ate at our own choice of venue for the rest of stay.
The hotel was located in the center of the old city of Quebec. All activities were within walking distance.
Central location to explore Old Quebec. Rustic decor in keeping with the historical location. Car became inaccessible due to valet parking off-site, although totally understandable in view of location of hotel in the heart of the old city.
Handy to Laval University, right across the road. Bed very hard, seemed like only thin pad over springs.
Clean. Big pool/spa area. Free Parking, lots of space. Free WiFi, high speed. Pool water not transparent. Need to take car of bus to go downtown (still, paying for parking downtown is less expensive than paying for parking at hotels in the center).
very convenient for visiting the old city, it was a 15 min bus ride away and it dropped you right at the old walls. Also lots of other ammenities close by ie. grocery store.
lots of towels my door keep jaming
it was inexpensive terrible maid service--stayed 3 nights and they should have fully cleaned twice: one visit had one bed adjusted and all the lights left on with nothing else done. The second visit they did nothing until stopping by after we had come in for the day after 6pm-what were they doing all day?
air condition extremely loud and inefficient, no possibility to open the window
staff thin walls
the junior suite was great, easy of access of the hotel located outside the old city, very quiet well, far from the heqart of the old city of quebec but, who wants to see those fake "ancient sreets" dedicated to merchandising ?!
Large room, confortable beds, very clean, free parking, easy access. The strong smell of chlorine in the pool area is very unpleasant.
Convenience to downtown... Helpfulness of staff.... Very noisey school group in rooms around us for much of the evening/night (first 2 nights)
Cleanliness of the hotel performance of the staff (ROXANNE)was very helpful Working order of facilities / equipment : the malfunction of the thermostat make our first night a nightmare.
Hotel staff seemed good. Location was good. Parking was plentiful. Bathtub was cracked and full of water (inner liner). Tv was very old and did not go loud enough. Room was no renovated, like the hotel lobby/pool area.
The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful. Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.
staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good
a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff
I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!
the bed is comfortable; the location is awsome! the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.
Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.
Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.
The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec. I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.
I liked just about everything there. It's excellent. The swimming pool is small, so I didn't bother to try it.
Room very good Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid
The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.
We were away for 2 weeks and this was by far the most comfortable hotel we stayed at. The design/decorating was eclectic and very pleasing. We stayed in a new wing and our companions stayed in an updated wing of the old building. Both rooms were spacious and very nicely decorated. The large bed was very comfortable. We had a wonderful view of the old city of Quebec. The breakfast was delicious and plentiful. The staff was very helpful. I would recommend this hotel to anyone staying in Quebec. There was nothing that could be construed as negative in our stay at Hotel Champlain.
The staff was very friendly and helpful. It was conveniently located. The continental breakfast was a perfect start to the day. Our room overlooked a school yard and it was fun to wake up to the sound of children laughing and playing (of course, it might be because we are grandparents so maybe everyone wouldn't enjoy the sound) Our room was on the small side.
The attention of the crew Nothing
Very good location. Well-equiped lobby (computer, newspapers,cafee machine). Parking on site. Good breakfast.
Location, location, location Not luxurious, but clean and comfortable. Great coffee machine in the lobby. Good value While breakfast buffet was good, it is presented in a very crowded space making it difficult to serve yourself.
Wonderful showers. Great, helpful staff. Location. In state of remodeling.
friendly staff good breakfast clean rooms and great location
The hotel is well located and staff is very nice.
located in the central area noise, parking not available
Conveniently located, excellent service, excellent spacious room, free Internet access.
The convenience of being so close to everything!
The staff was extremely helpful and friendly. The room was clean and the style was very unique. The location is great as it is within walking distance of the major attractions
excellent location - central to Old Quebec City Hotel has no parking- but they direct you to underground pubic parking which is very close to the Hotel
El hotel está muy bien situado, en el centro mismo. En un calle tranquila y sin tráfico. La habitación es agradable.
It was a really beautiful place to stay and the hotel staff were extremely helpful. To top off our stay it was snowing in Quebec which made it an even more beautiful.
the room and breakfast selections A guest does not knnow you cannot get your car to the hotel door by the write-up A waitress spilled beer we had ordered on the sidewalk cafe and she never replaced the spilled beer or reduced the cost
The room was huge and very confortable.the breakfast was very good
Its proximity to the old city - location There were no directions on where to park a car
All staff were wonderful and kind to deal with Did not like that we were charged for maid service automatically without knowing it. Also, we paid extra for breakfast, but was not told that its continental during the week. On weekends there is much more to choose from.
location is excellent and staff is very helpful the room was a bit too small but what was really small was the bathroom sink, I could barely shave above it, so, although good in general, the room was clearly overpriced.
everything was perfect, the staff was lovely and very helpful, the room was big and very comfortable, the location was great nothing, everything was perfect