Overview

Hotel Universel

2300, chemin Sainte-Foy, Québec City, QC G1V 1S5, Canada
+1 418 653 5250

฿ 2,408+

Overall guest ratings

7.3/10 Good
Based on 2,173 reviews

Review highlights

  • 7.8
  • 7.4
  • 4.3
  • 4.3

Nearby

    show all

    About

    Located in Sillery, this hotel is within 1 mi (2 km) of Champlain College St. Lawrence and Laval University. Cegep de Sainte-Foy and PEPS are also within 15 minutes.

    Less show all
    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Gift shop
    • ATM on-site
    • Business centre
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Terrace/Patio
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Free long-term parking
    • Steam room
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.3 Good
    Based on 2,153 reviews
    • 7.8 "Good location."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "Easily accessible by car, said 92%."
    • 7.4 "Good pool."
      7.3 "Clean pool, said 73%."
    • 6.7 "Sufficient wellness & sports facilities."
      7.0 "70% loved the sauna."
    • 5.9 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.9 "Service is ok."
      5.6 "56% said the reception staff was ok."
      5.0 "Only 50% thought the service was professional."
    • 4.3 "Breakfast is below average."
    • 4.3 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.1 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      4.2 "For 58%, the lobby entrance was sub-standard."
    • 4.0 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
      2.0 "80% complained about the bathroom."
      4.8 "52% said rooms were small."
      2.4 "76% thought they were poorly maintained."
      2.3 "77% found problems with the furniture."
      0.4 "96% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
      2.1 "For 79%, the rooms looked old."
      3.4 "66% said the bathroom was dirty."
      2.2 "78% were disappointed with the minibar."
      2.0 "80% had problems with the shower."
      4.7 "53% were unhappy with the view."
      4.5 "55% were unsatisfied with the kitchenette."
    • 3.6 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      4.8 "52% said rooms were small."
      0.4 "96% criticized the small bathroom."
      0.5 "Air conditioning was criticized by 95%."
    View all review categories

    Overall rating

    7.4 Good
    Based on 818 reviews
    • 7.5 "Good location."
    • 6.9 "Pool is mediocre."
    • 6.5 "Sufficient wellness & sports facilities."
    • 5.4 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      5.2 "52% thought the cleanliness of the hotel was average."
    • 5.3 "Service is ok."
      5.5 "55% said the reception staff was ok."
    • 4.4 "Breakfast is below average."
    • 4.0 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      5.0 "Only 50% said rooms were big enough."
      0.5 "Air conditioning was criticized by 95%."
      0.5 "95% criticized the small bathroom."
    • 3.9 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
    • 3.9 "Rooms are not good."
      4.8 "52% didn't like the uncomfortable beds."
      2.0 "80% complained about the bathroom."
      2.3 "77% thought they were poorly maintained."
      5.0 "Only 50% said rooms were big enough."
      2.3 "77% found problems with the furniture."
      0.5 "Air conditioning was criticized by 95%."
      0.5 "95% criticized the small bathroom."
      2.3 "For 77%, the rooms looked old."
      3.0 "70% said the bathroom was dirty."
      1.9 "81% had problems with the shower."
      4.4 "56% were unhappy with the view."
      1.9 "81% were disappointed with the minibar."
    • 3.8 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.1 Good
    Based on 1,162 reviews
    • 7.6 "Good location."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% liked the proximity to shopping."
    • 6.8 "Pool is mediocre."
    • 6.7 "Sufficient wellness & sports facilities."
    • 5.9 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.7 "Service is ok."
      5.6 "56% said the reception staff was ok."
    • 4.3 "Breakfast is below average."
    • 3.9 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 3.8 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      3.8 "For 62%, the lobby entrance was sub-standard."
    • 3.6 "Rooms are not good."
      4.0 "60% didn't like the uncomfortable beds."
      2.0 "80% complained about the bathroom."
      2.3 "77% thought they were poorly maintained."
      5.0 "Only 50% said rooms were big enough."
      0.5 "Air conditioning was criticized by 95%."
      2.2 "78% found problems with the furniture."
      2.4 "For 76%, the rooms looked old."
      3.6 "64% said the bathroom was dirty."
      2.3 "77% were disappointed with the minibar."
      0.5 "95% criticized the small bathroom."
      2.0 "80% had problems with the shower."
    • 3.3 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      5.0 "Only 50% said rooms were big enough."
      0.5 "Air conditioning was criticized by 95%."
      0.5 "95% criticized the small bathroom."
    View all review categories

    Overall rating

    7.1 Good
    Based on 107 reviews
    • 7.6 "High value."
    • 7.5 "Good pool."
    • 6.2 "Service is ok."
    • 5.4 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.2 "Vibe wasn't good."
    • 3.7 "Rooms are not good."
      4.0 "60% didn't like the uncomfortable beds."
      2.6 "74% thought they were poorly maintained."
    • 3.3 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    7.5 Good
    Based on 64 reviews
    • 8.1 "Location is great."
    • 7.3 "Good pool."
    • 6.9 "Sufficient wellness & sports facilities."
    • 6.1 "Service is ok."
    • 4.1 "Rooms are not good."
      4.7 "53% didn't like the uncomfortable beds."
      2.1 "79% thought they were poorly maintained."
    • 4.0 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    clean pool area
    clean pool area
    hot tub was cold
    old quebec
    lamp shade
    close grocery store
    temperature heat
    hot and cold
    mattresses were too firm
    cold heater room
    right in the hotel
    old and dirty
    view over the pool
    More
    Photos
    Map

    Map