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Relaxing on the beach, loads of different restaurants, Casino & Pool and Beach Bars. The sunbeds by the pool were always reserved even although there was a sign stating that you cannot reserve any beds. The majority of people staying at this hotel are Spanish. For English speaking people wanting to meet lots of new people I would not recommend.
Excellent staff..beautifully maintained the food could have been of a higher quality
everything was perfect the staff happy people very friendly one of the best trips very , very good everything
Liked staff friendliness and comfort of the resort. The food was not as good as we expected and the service can be at times very slow. Room service not consistent in providing towels.
Everybody knows at least english except espaniola. I'm Russian and it's very important for me. nothing
Very nice pools, sizeable clean rooms, friendly staff, pretty grounds. Tried to charge more than we booked for; problem getting adjoining rooms; seaweed-filled ocean; mediocre food and slow waitstaff, zero entertainment on the Royal side. A bit dull.
The poll are a was lovely and very relaxing. Good variety in the restaurants although food was often not as hot as it could have been. Overall, I would say this was a four star not five star hotel.
Very good hotel for its price. Delicious all-inclusive meal at plenty of restaraunts.Nice pools, beach is not over-crouded. Staff is friendly, but sometime it takes time to get understanding of what you really want :) 1) Only one car rental in the hotel (Prestige rent-a-car) with not good service (the longest and complicated procedure of getting car rented I ever had!). Although prices are a little bit lower then Europcar and Avis in Bavaro. 2) Stupid system of 200$ limit when you want to pay by charging the room. 3) Very shallow ocean on the beach.
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
The Lobby and Restaurants are very pleasant. The food is O.K. but not exceptional. The staff is very nice. Even though I have certain complaints below, I would still recommend if you are in a tight budget as the rooms were clean and in a general pleasant stay. It was impossible to get a hold of them prior to my stay for a clarification even though I tried on many occasions via phone & email. We also requested via booking.com that all 4 rooms be located together and they had us all spread out in different buildings I assume because they were separate bookings. I had to wait over an hour at check in before they came up with something a bit more acceptable. Primarily I think because one of the rooms was for my 87 yr old mother and they had her clear across the other side of the hotel. There were other minor inconveniences. There was also constant loud music in the pool area with a rowdy crowd. Not sure if this was an exceptional weekend or they cater to a rowdy crowd.
Very nice gardens, very testy meal, the value for money is exelent! Attencion!!!! Never give them your clouthes for washing and pressing - they spoiled my wife's two evening dresses! Make reservation throug the booking.com the local price is higer for 25%
The room was very nice, the beach too, food - good, prise - excellent! Never give them your clouthes washig and pressing for! And ask the room far away from the evening activitis playses - impossible to sleep :)
Complete heaven after spending 3 days in Santo-Domingo. Staff is friendly and non-intrusive. Almost everything is already in the price, including cocktails. We heard from others that sometimes valuable things like mobile phones get missing. Hotel provides safe in the room, use it and then you will not have to worry.
surroundings were loving, cascading water sounds, very nice walk to reception was long, wifi did not work in villa
Everything about our stay was great. We actually secured a villa in Santo Dimingo, and decided to spend New Year's eve in Punta Cana at the last minute. We saw the reviews for Catalonia Resort on another site (4stars), and decided to book. EXCELLENT decision!!! They had a great New Year's eve show w/ entertainment, followed by dancing w/ a great DJ!!! Food, beach, staff drinks, and all-inclusive format was a TREAT!!! Rooms are somewhat dated, however, offset by other pluses!
Tidy room, hospitable staff, good bar and lounge, nice entertainment, tidy rooms. Very good restaurant with superb selection of meals. The beach was very shallow.
The staff was very sympatic. The food was great with a lot of choice. The room was nice. The show in the evening was boring
A really excellent hotel, the buffets were lovely, the staff were friendly and helpful and the resort is right on the beach. There was nothing not to like about this resort. I would definitely return. Some of the amenities in the room were beginning to look in a state of disrepair.
The resort was clean all around. The staff were all very likable and I enjoyed talking to them. The room was (7220) was clean and spacious. It took me a night to get adjusted to the firmness of the king size bed. Television (32'') was small for the size of the room. A few issues with the room. The frosted glass door did not fully enclose the bath area. This allowed odors, noise and stem to travel outside of the bath area. Missing the door stop for the glass bathroom door. The exhaust vent in the bathroom was partially painted over with visible dirt buildup. Pools were clean and the beach and pool chairs were plentiful during peak times. Service was prompt and courteous. Some nightly entertainment was provided. The food in the buffet dining room did not appeal to me. Other than a family dinner the first night, I did not eat there for dinner again. Breakfast was not much better. I just made do with what they had. Plenty to choose, but the quality of food did not suit me.
Location is beautiful. Staff very friendly and helpful. Food was delicious. A lot of activities to do for different ages.t Toilet was not working and took 3 days to fix it
Very good restaurants and bars Excellent service from employees Nice facilities The beach was surrounded with algae which doesn't make comfortable using the beach, but you have nice swimming pools Guests usually reserves beach chairs very soon in the morning, so it's difficult to get one
good food, nice environment, watersports included although we didn't know it was included until the day before we left.. they didn't inform us of these activities included..and additionally the watersport kiosk is located in a non visible area Air conditioning was not working for the first 2 days of our stay in any of the rooms, however after we decided to move to another hotel because it was too hot to sleep, we got a massage session for free, some fruits and a late checkout. Reservation for the specialty restaurants was full for the rest of the week and weekend even that we got to the hotel on Wednesday..
Food Room old and dirty
The pool! I didn't like the room is was dirty! It has pests like roaches little lizards! The AC barley worked! And the Hot Water sucked! They had little ants on the bedside boards! I will never go to this place again! and the FOOD was horrible!
The price. But there wasnt enough to justify how much I paid. So it was a bad value. Dreams Punta Cana was a much better resort. I did not like the sometimes undercooked/raw food. Otherwise the food was never better than ok. I did not like the customer service and at times the staff was unprofessional. The first room we were given had a broken shower. The second room we went to had poor quality features. Low water pressure. Barely enough hot water. Uncomfortable bed. Seaweed covered beach. Had to pay for wifi. No real bar. Dreams punta cana resort is 20 minutes north is 50% more expensive, but 200% better quality. Dont go here. Its not worth it. If you do go youll see why.