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excellent hotel.very clean,staff very friendly.good food high standards.
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
The staff cannot do enough for their guests and the pool and dining is wonderful.
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
Fantastic atmosphere, delicious food, clean and comfortable rooms, friendly staff and convenient location.
Very clean and tidy hotel. Excellent food with friendly and helpful staff.
Hotel was very clean and staff are very friendly. Rooms are spacious (for 2 adults and 1 infant) but room lacked decent helpful facilities such as a decent fridge and kettle (mini bar fridge, microwave and a bad travel kettle provided but it had to be requested) especially helpful when you have a young child. The Swimming Pool and fitness facility are more than adequate, with the hotel very close to the beach with no road to cross and is therefore great for children. We were on full board bases and the breakfast buffet is good, dinner buffet is ok, great selection but if I was to go back I would not take the dinner buffet option. I would highly recommend this hotel to all ages and families and will return someday for a break Not great facilities in the hotel room, no kettle and the fridge was just a mini bar fridge, this make life difficult when with young children. But in fairness to hotel provide everything we asked for after our arrival. Pool area good but there may be a lack of sun bed at busy times, pool bar has a limited menu. Hotel night entertainment is interesting but fine. Hotel is about 10min walk to the "main strip” but that did not bother me in fact enjoyed the walk!!
room and service excellent
Very pleased with the hotel- cleanliness excellent, food good, staff helpful, convenient position without being in the centre of Puerto del Carmen. Room fridge (not minibar) and microwave provided. Hotel provided beach towels on a returnable deposit. Closeness to airport convenient - but no noise problems as a result. Only minor things - in spite of the hotel requesting guests not to 'reserve' sunbeds with towels, many still did it - mostly the German guests, I think. For a 4 star hotel, I think the room safe should be included in the price and not be charged at €2 per day. It would be nice to have BBC 1 available on the room TV as well as CNN and Sky News.
very well organised, a high standard of cleanliness and efficiency, clients dressed in appropriate attire in restaurant, sufficient sunbeds at pool, no noise whatsoever, lovely and peaceful. no, overall very good
Very close to Beach and Airport. Well located in the lively resort of Port del Carmen. Excellent Swimming Pool and other facilites and friendly staff. Good food
We liked everything. The staff were great - very helpful and friendly. The food was great - loved the salads ...mmmmmm! The whole complex was great - you would find it hard to find anywhere nicer on the island! n/a
Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.
Friendly staff & cleanliness of rooms and surroundings Food isn't the best
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
the meals service from the workers in the reception and the restaurant
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Close to the beach The dinner. The meal in the buffet was really very low quality.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
The facilities, the quality of the Hotel, the shows
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
everything was perfect,food pool staff,location
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
The entertainment was a bit poor but the kids liked it
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
siwmming pool food
Full of Irish Rooms a bit small, no air conditioning
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
It was a wonderful relaxing time. Very safe for families with young children.
The location, being beachside and close to the shops and facilities at Puerto del Carmen
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
Situation near beach.Cleanliness.Service. Nothing.
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
The peace and queit of the resort and the weather No
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
We selected the half board option and found the choice of food to be excellent catering for all tastes. The staff especially the restaurant staff were very friendly and helpful. The rooms were clean and were tidied every morning to a high standard. When ever I return to Lanzarote I would have no hesitation in staying at the San Antonio again.
Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms. Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.
the sea view, availability of parking space,responsive personnel particularly at the reception desk,close to "l'avenida" ( shopping cntr, restaurants) nice public.. generally speaking, It was a good experience, had a good time there. room was not ready: telephone was not working and could be replaced ( changed) only on the 2nd day+ one light bulb was out ( deffected) + generally insufficient lighting in room.+ door between our room and next hotel room was not locked+ unavailable wireless access to internet.
The restaurant was excellent. We don't normally like hotel buffets, but this changed every day with different themes and "live cooking". Liked the square fried eggs for brekky.Staff very good.Poolside area very good and everything very clean. As is often the case in these hotels the turkish steam bath never really worked and at the end the shower broke aswell. If you wanted tea making facilities in the room you had to pay extra, also to use the fridge, safe deposit and to use the towelling gowns (though to be fair we had a family room and were not charged).For a 4 star hotel this seemed a little mean! Should have wi-fi in the rooms.
Excellent food served by very attentive staff. Very clean everywhere. Lovely place to relax. Great night-time entertainment. Poor choice of Irish drinks in bar. Many Irish people use this hotel and they have only 2 choices of regular drinks-Jameson and Tullamore Dew. The latter is spelt "Thullamore Dew" .
Good position, helpful staff, outside area good and ground floor areas good. Room rather cramped and bathroom claustrophobic
Informality and privacy old fashioned bedrooms
It was in a good location within Puerto del Carmen Very unfriendly bar staff near the pool area
facilities and comfort were really satisfactory more or less everything was quitre satisfactory
The hotel is right beside the sea with a beach 4 Km long that can be used to relax on or go for a long walk. The hotel has three swimming pools itself one with sea water, one with normal pool water and the smaller on used by children. The facilities around the hotel are excellent with bar/dining area at the pools. There is plenty of space around pools for people use. Inside the hotel is beautiful with an excellent dining area. There was entertainment there at the bar most night. A small number of staff that were serving food at the pool bar/dining area could have being more friendly.
Pool bar was great as was the pool itself. The location was perfect as it's only 10 mins walk to the local shops/bars/restaurants. You will need to get a taxi to the new town but this is only approx 4Euros and is only 5 mins away by car. N/A
Standard accomodation, pools were nice and apartments were quite spacious as was the bathrooms. View of the sea was lovely. Was 5 mins in a taxi to the main strip of puerto del carmen. The cleaniness of the apartments were quite poor and no air con was available, very hot at night. Steep hills up to the apartment and so people with poor mobility have to get taxis. Pool bar was quite bad and staff were quite rude.
great location helpful staff very clean and spacious great big pools would definatly return
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
Very Friendly staff, great rates, fantastic facilities too
We were very impressed with the hotel. The staff were very helpful and the whole complex extremely clean. The hotel was perfect.
the staff were helpfull, the accomodation was cleen, it was only a five minute walk to the beech the pool side snack bar had a very poor menu. there was no air condition in the very hot rooms
The rooms were very basic and missed a few comforts like decent bedside reading lights, and lining on the curtains to keep the light out at night but overall very comfortable
Peace and quiet Furniture inside of room / apartment not too comfy
i enjoyed the quite surrondings of the complex ,and the heated swimming pools and its excellent location near the beach which was only a short distance away the only grip that i had was the lack of entertainment at the complex as i have two young boys with me ,even some organized activities during the day would go a long way ,ie waterpolo or fun games ,also in the evening time the lack of entertainment ,
The simple basic accommodation suited our stay. We especially enjoyed the pool and bar area. No air conditioning
Friendly, reasonable accommodation for the price, restaurant,bar, on-site supermarket good and convenient. Pleasant gardens, pool fine. Mattresses looked new but were extremely firm - a bit too firm.
Its located in a very peaceful area and about 5 minutes walk to a great beach. The rooms while clean are dated. The cleaning service is very good. Good for families with small children. Its very dated but clean. Staff not friendly with the exception of cleaning staff. Breakfast is very basic and best avoided. The advertisement describes them as bungalows but we got an apartment -false advertising. Have to pay extra for basics such as TV, air condition and even TV remote. If necessary they should charge extra to cover these things. At least 40 minutes walk to old town.
Beds and sofa
Value for money. Not many people around the pool area so was very quiet and not a lot of noise. Quiet location so also no noise at night. Too many service's have to be hired ie: remote and sun umbrella's and the beds are uncomfortable.
Great swimming pool area, we used jacuzzi numerous times. Peacefull area not too far from old town ,and the main strip.Ideal location No air con , no fan and even opening sliding doors did not give breeze as the position of apartments was sheltered from winds.We did get sun on apartment in morning though and nice to have breakfast overlooking pool.
when i read some of the reviews of these apartments i was expecting a disaster, but they are great value for money, staff are very helpful, pool and bar are fab, rooms are basic but clean. a few cockroaches at night time ugh lol, but this has nothing to do with the cleanliness, its just when cockroaches tend to come out.
Communal areas were nice. Pool bar well priced & stocked. 1St room had view of building site so we changed, second room had no opening window and having the patio door open at night invalidates insurance. room quite dirty, bathroom smelt of urine. wardrobe door broke off and feel injuring my hand.
The place is clean and in a great location, but the rooms are very small
For the price it was very good value and good location as friends were staying close by Nothing
The pool area was nice and peacefull. The rooms were great for the price. it included a patio, kitchen area and even sitting area. The feel in the room is basic though.
I was really impressed how friendly the staff on reception were.I Needed a wheelchair and within 1 hr of arriving the wheelchair was there. The staff were very obliging. No bad points
Good location; friendly helpful staff; easy parking; comfy rooms and beds; facilities good.
Good price, near beach, nice hotelpool, good with our own kitchen. Too loud music in the hotel pool.
very handy. Food very good.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
We had our breakfast sitting in the sun every morning. NO
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
The location of the apartments was great. Also on checking out, a courtesy room was made available.
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
It was so relaxing and the complex so safe No
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
Central location and very nice staff
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
the location was excellent and staff were very welcoming no
The value for money that it offers.
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
excellent value for money, small complex, comfortable apts.