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Location was perfect perfect!!! Great little restaurant for breakfast & mid day snacks!
N/A We had a confirmation for booking two rooms, after traveling for 9 hours with children we got to the hotel and they told us that they do not have any reservations for us and the hotel is fully booked. Customer service was horrible, we were on the phone paying international roaming and being on hold to find out that they had found us a 2 star hotel with single bed's 30 minutes from Prague and told us everything comparable was sold out, we had to get a taxi and go to 6 different hotels before we were able to find a room and had to pay double the price.. I will never book through your service again. I will be leaving my feedback on every travel site I know.
The staff are very helpful and well-trained, providing excellent service. The room is very nice for its value, and the location is just perfect for everyone who goes to Prague for a leisure visit.
nice hotel, good staff.
the worst hotel i have ever been
Phenomenal young pleasant attentive staff, superb location,
Lovely hotel, great location, friendly staff Breakfast a bit overpriced
Friendlyness of staff excellent, nut was let down on a confirmed booking, only for i checked on time we would never known it was not booked, Girl at reception forgot
The most amazing hotel we have stayed In Nothing
The best hotel I have stayed at for service, friendliness of staff and warmth of welcome. Despite excellent reviews, it actually exceeded exceptations. My wife and I were upgraded to Junior Suite on arrival and presented with a bottle of champagne in our room when we revealed she was celebrating a 'special' birthday. Nothing seemed too much trouble for staff at hotel and I would recommend it unreservedly for a short break in Prague. Wonderful and memorable stay in top-class surroundings. Will not hesitate to return to the Pachtuv Palace at some stage.
Hospitable staff, and excellent location The hotel could do with a better breakfast room and new mattresses.
Nice hotel, the manager Vitek Klima, is a very nice man, if you need help talk to him. the locaton of the hotel is very good you can walk to all the attractions.
1) Restaurant: Food was OK, but the service was very poor, for breakfast (lack of cups, spoons, coffee, napkins...), as well as for lunch (very very slow) - 2) No possibility to adjust heating in the room
Very quit location in the middle of old town Prague. Comfortable rooms with marble bathroom, the size is quiet ok if you are travelling by yourself for business as I did. Breakfast & breakfast room, this is not what you expect at a five star rated hotel.
We stayed in a suite 603 on the top floor. We had a balcony with the views of the castle and Senate & the gardens. If u can, ask for a room at least on the 4th floor as there is a big concrete wall in front of the hotel. the hotel is 5 mins walk from Karlov most & the castle. The girls at the the reception were very nice and helpful. We didn't have any breakfast in the hotel so can't really say if is it's good or bad. There is no tea/coffee making facilities in the room, every time you want a cup you've to call the reception and they bring it to the room. It is free of charge but still a bit inconvenient.
Central locatinvey close to CharlesBridge& Cle Lack of fitness facilities
The rooms in 6th floor are marvelous and have unique view to the castle or the bridge. The staff was unexpectantly polite . The restaurant was high quality. The central heating in the rooms. Too much hot in the evenings .The pressure of the water in the bathroom. The breakfast should be better for 5 star hotel
nicely decorated rooms,very big shower,lcd tv
Convenience of location. Quiet area around hotel for a good night sleep yet not far from busy bars. Breakfast service could be alot better.
Very comfortable, very good breakfast, 5 min walk to Karlov Bridge. Wonderful view from the 5 floor! Parking 30 Euro!!! And not so comfortable.
location - quiet - elegance - privacy - space. the entire experience was excellent and made all the difference in our stay in Prague.
Location was great-close to all sights. Rooms were spacious.
Warm, welcoming, helpful staff; fascinating, sumptuous, luxurious and comfortable decor; quiet, safe location, convenient to the main bridge and city centre, but not on top of it.
The staff was very friendly, room was amazing - very clean and comfortable, great location.
Perfect location with excellent customer care. I love surprises and your hotel fulfilled mind and soul. Front desk Tasha was especially warm and helpful. Thank you so much. Perhaps you can offer coffee or tea packets in the room to enhance visitor's stay?
Personal is very friendly, design is awesome, very nice Gothic suite No, everything is great
the room was beutiful
A beautiful hotel with great staff. Although it does not have all the amenities of a larger hotel, it is in a great location. It is close enough to everything but is still on a quiet street. It has a romantic feel to it. We were upgraded to a better room on arrival. We were enticed by the gothic room on the websites but the room they gave us was much larger and in a better location within the hotel. A great stay!
the decor was good, it was gold and the dining room was very comfortable. I think the term suite was an exageration, It was a normal room with a kitchenette which had no cups or mugs in !
It was a traditional hotel with good dining and wine options and well positioned for visiting the tourist sites in Prague no
It was great. The staff was very nice and gave a feeling to be very welcome. There was nothing I did not like. I am very often in good hotels but mostly the difference is the friendlyness of the staff. Friendly staff is the result of very good management.
The design of the hotel and also the relax atmosphere made our stay very enjoyable. The staff was really friendly, helpful and welcoming. The SPA is really really nice. And the food for room service or the restaurant was delicious.
High standard of service in a sympathetically renovated building. Asian fusion a bit strange in Prague.
The service was absolutely fantastic. Well run hotel I would also like to say that I have stayed all over the world in many hotels, and this is definitely one of the best! Nothing!!!
The staff were incredibly hospitable and accommodating. We had a small problem with the room which was allocated to us and they immediately sorted the problem out for us, in a friendly and polite fashion. No, but as all the rooms don't have a bath, make sure you request a room with one, if that is what you want.
The location is perfect for walking to the centre and hystorical sites and shopping locations. The comfort of the room,sitting area and bathroom not up to par.
We had a 4 bedroom room which is actually a whole flat with full kitchen, and big glassed terace with a dining table, we dough only slept in rooms. Hotel is 5 minutes of walk from astronomical clock (city center). Also there is parking garage in hotels basement accessible with elevator. WiFi was only available in the lobby but not in rooms!
change towels every 3rd and sheets every 6th day !!!!!!
The hotel's position, in the heart of the old town was very convenient for all the attractions of Prague. The staff were very considerate and kind. The breakfast was good but lacked variety. Saving grace of the hotel was the restaurant. The food was excellent and the staff very freindly. The room 118 was constantly dusty and noisy due to the building work along the corridoor. The shower door was broken off it's rail which could pose a hazard to a child. No ani-slip mats were provided, making exiting the shower on to the tiled floor dangerous. The toilet door handle was missing leaving a sharp stump of steel protruding, again potentially dangerous for a child.
Very good if you need a budget stay. Near to Charles bridge, old town square. Reception staffs could be more friendly with Asian tourists.
We liked the location of the hotel, the view over the roofs of Prague and the rooms in the suit. Breakfast was ok with choice of bread and cereals. Staff were nice and helpfull. It was being re-built at the time which meant dust, noise and no elevators. But we knew that beforehand and it was not very disturbing anyway. The kitchen was invaded by ants and the few cooking utensils that were there were visibly unclean although put in the cupboards. This meant we did not use the kitchen at all. The floors were not very clean either. Of course some fresh vegetables and/or fruits would have improved breakfast.
The location was good, the room was warm and clean. The room was far from what they show on internet. They had left an extra bed with a bear mattress in there what made it look even more loveless. There was a small kitchen but except fo two coffee cups and water glasses no kitchenware, not even a teaspoon. We had to ask for a water boiler. The staff in breakfast room was unfriendly, they took no notice of a guest entering and saying "good morning". The waiter in the restaurant was on the contrary over-motivated. All in all there seems to be a lack on professionality, a deficiency they could remove by working on it. No room service though this was annoucend in internet.
comfort rooms staff unfriendly, people still smoking in halls ! eugh !
Staff was friendly and heped us booked some shows; excellent location - within walking distance to tourist sites They are constructing the shaft for the elevators so you are awakened by noise at 830am and construction dust as you go down the staircase. I also do not like the additional charges when we checked out.
location was very good. The lift was being replaced and therefore we had to walk to our room on the 2nd floor which was difficult for my partner as he is Asmatic. The dust from the works was also a problem as the stair rail was so dirty as were the stairs. At time we had to step over wires going down the stairs..A disappointing stay as the main reason we chose this was because it listed that it had an elevator!
friendly staff with a smile, excellent breakfast and good accomodation, I enjoyed the stay, would recommend this place. only minor detail, would expect higher bandwith speed from their offered WiFi.
Staff friendliness No working AC in our Room and they provided Us with 3 fans that didnt help much.
Very good location just near river Vltava and opposite the Castle
Excellent central position. Friendly staff. Very good breakfast. No
Great hotel, great location ( close to all main attractions, but on a silent side street), fantastic breakfast and welcoming staff. All what you need to make your stay in Prague very pleasant. Could be nice to have bath instead of shower.
The staff, location, breakfast/food quality and the adjacent restaurant - absolutely outstanding! The staff deserves particular mentioning: polite, fast, friendly. All those aspects went above 5 stars, in my opinion. The beds/mattresses are in need of replacement. It may have only been my personal preference, but our mattress was quite soft and the bed rather low to the ground - almost dorm style. Any hotel of $250+/night we've stayed at, had more substantial beds. Again, personal preference applies here and call it a simple, non deal breaking observation.
The helpfulness and friendliness of the staff. I also liked the breakfast on offer and the comfort of the rooms.
Room had excelent view of castle, close to all site seeing atractions very good location. Thay did not have enough cups for drinks at breakfast. Due to a flood in the basement the breakfast was poor our second day.
I have rarely met a more friendly and helpful hotel staff. Location is five minutes walk from the Charles Bridge.
Excellent location close to the river and Charles Bridge and an easy walk to Old Town Square. The rooms are very spacious and comfortable. Very helpful and friendly staff!
The room was amazing, the decoration of the hotel, the colors! Everything Well, except 3 receptionists that knew English, the rest of the staff weren't easy to speak to.
We thoroughly enjoyed our stay at Hotel Leonardo. When we booked, I don't think we realized how close to everything we really were -- just steps to the Charles Bridge and minutes to the Old Town Square. The staff was more than accommodating and even packed us a breakfast when we had to take a 4 AM taxi. Would HIGHLY recommend. The bathrooms were a little small, but that was expected and didn't take away from the overall stay. That was our only complaint!
location,my room was great,the free internet was great,jane(reception) was great the breakfast could have been better,and the bus service to airport (you should have one) my service did not show up to take me to the airport ,but the man at the reception got someone right a way which i am very happy about but i feel i was ripped off.
Location was FANTASTIC!! Staff was AMAZING!! Our King bed was actually two twins pushed together, and room was a bit small. Otherwise, a great place to stay!
Warm welcome on arrival, delightful room overlooking The Charles Bridge. Lovely hotel and excellent value for money in terms of comfort and location. Great views. Buffet breakfast also very good. Nothing at all. Everything was just perfect, from room , to staff, to the food.
Fantastic location, good staff, good breakfast. Everythings as you see in pictures. Highly recommended!!!
The Location was exactly what we were looking for; on the River, a great view of the Charles Bridge and in a quiet area. Breakfast was very good too. If there is any comment, it is only minor; our room suffered a little from noise from other parts of the hotel. Beds were excellent but could benefit from a double duvet in place of two single duvets for a double bed!
Wonderful location next to Charles Bridge. Spacious room. Breakfast was disappointing - could be improved.
i thought its location could not be bettered for views or as a central piont for site seeing, the room was spacious and tastefully furnished
large rooms excellent view and location very helpful staff historic building amazingly small bathroom
We were treated well by the staff. They were very helpful in planning our touring for our short stay. The food was very good. The room was spacious and comfortable. The view was excellent. The breakfast buffet was tasty and generous.
Great location. Nice room. Friendly staff. Good breakfast included.
Excellent location, each morning when I woke up, I saw escort of the Lichtenstein president. Estonian and Lictenstein ambasies are behind the hotel. No elevator.
the location was very good. the hotel was clean and the room as well.
The friendly staff and it's location at Charles Bridge. The cleanliness of hotel was good. Champagne in my room for my birthday was a nice touch.
Large, comfortable, clean rooms and excellent service: hotel staff polite and accommodating. Location couldn't be better - right next to Charles Bridge. I shall use this hotel again next time I visit Prague!
location, design hotel, restaurant No
Great location, great staff, great hotel, great experience!
staff very helpful, location perfect, room (upgraded to suit) excellent though room was cleaned regularly, bad sheehts were only changed after 4 days.
Convenient yet quiet location, just next to Charles bridge, and 50m to tram station. Nice building and rooms, excellent serivces n.a.