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Execelent breakfast Carpets in the room and below average bedding. No Tea/Coffee making facility and ironing board not available
The staff are superb! we choose this hotel every time we travel up to Porto.Velean rooms, pleasent staff. There is smoking in the lounge which makes it uncomfortable, as Im alargic, so I cant use the lounge.
Good price - value ratio It is a good hotel, but definitely not 5 star by any standards
I stayed at the pool floor, on the top level, renewed and with a superb view over the city, with a nice swimming pool that should be terrific... during summer time:) I made a mess of my suit during dinner, and I asked if they could clean it up in the hotel laundry. I found out lather on that they didn't felt comfortable clean it, as that was not their specialty, so they took it out to a professional dry cleaning. thank you! Forget facilities, great service, wonderful people, is the true spirit of 5 stars hotels, and Ipanema Park staff has it.
Extra charges for use of facilities, Ie swimming pool.
Most of the staff were very attentive and helpful in their suggestions of how to get around the surrounding area, and especially when we lost a wallet - they made many attempts to get it back and despite being unsuccessful we really appreciated it.
Room and breakfast Price of car parking. They charge full day even if staying just overnight.
I did not like to have a drug junkie parking cars in front of the main door at the hotel. Also I did not like to pay to use the pool.
The price was reasonable and the hotel was decently close to the center of town. The room was quite old looking and really needs a face-lift. The location was constantly filled with aggressive pan-handlers.
Service déplorable. Très loins d'un 5 étoiles.
Very comfortable athmosphere Pool closed (bad weather)
Fantastic staff. Good breakfast. Bar and restaurant facilities were good. Could hear everything from the next room. It felt like I was staying in a cheap motel on Interstate 75. Rooms were nice but this is no five star hotel. Very slow internet that was not password protected.
The room was very big!!! good breakfast. The furniture is pretty old fashioned...and there isn't any wi fi at the rooms, only in the lobby.
Hotel was excellent value for money and will be recommended.
The breakfast was fantastic. The hotel was very nice and staff very friendly. They initially gave us a room with two twin beds and we went back to reception and they immediately changes us to a new room with a big double bed and an extra twin.
Free WiFi and a wonderful bartender tending the bar on Friday the 8th around Midnight. The beds were terrible. Hard. In general the room looked 'empty' with even an echo to get one far away from felling anything like in a comfortable room to sleep and relax in.
the staff was nice and was prepared at any question (ie public transportation, museum hours, etc.). room is a bit old
Nice room, friendly staff, delicious breakfast...
The hotel was good, it reflected its 4 star status. Reception, restaurant and bar staff first class.
Clean quiet and comfortable with good service and central location within walking distance of the river/seafront with amazing views. Excellent breakfast menu. Restaurant in adjacent building.
breakfast included all the lights didn't work in the bathroom
Everything, next to all emenities and close to airport.
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
comfort with luxury
staff attentive and helpful a little too far from centre for a lengthy stay
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
The service is excellent, quick and polite.
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
Very modern and clean with a good spa and pool and great staff
Staff friendliness and relaxed attitude No
It is clean, the staff is friendly. There is now gym. The food is terrible.
Very clean, confortable, wonderful breakfast Nothing
The staff were nice and maybe even too zealous (our towels were changed every day even though we followed the instructions available to signal that we didn't need that). The location was excellent and even after missing the last metro/bus we got back ok after a nice stroll through an extremely chilled-out Porto. It would have been great if some of the lovely Portuguese pastries had made their way into the breakfast menu ... :) However, all the other extremely good things about the hotel (including the good bus connections into town, handy restaurants across the street and supermarket around the back) outweigh anything else.
Very comfortable family two-rooms suite, well sound-isolated, good breakfast with a rich assortiment, the hotel is easy to find from the highway A29 to Porto.
The friendliness and profetional manner in wich we were attended. And the effort ALL staff made to speak to us in English.
Everething was nice and fine No
The helpful staff on reception.
Nice well located hotel with helpful and friendly staff
The view from my room on 14th floor was great. I enjoyed having music in the bathroom. My room only came with a twin bed and I didn't get a kettle with some coffee/tea options.
The hotel is in a good location and all my group loved the view from the bar
Good facility and modern design Breakfast
Clean accommodations, professional & courteous staff. Renovation noise directly above us in the morning.
Room was a good size and had a comfortable bed. Hotel very well situated for sightseeing and close to Metro for easy access to and from the airport. Breakfast adequate but could be improved by better quality food.
Was upgraded to a very nice room with two balconies for the same price without have to ask. The matresses were a little uncomfortable.
The breakfast buffet was exellent; the front desk staff were very helpful & knowledgeable; the room views were amazing
friendly helpful staff.
easy acces to the hotel Big noise during afternoon -reconstruction of rooms or what...
Great to chill with a beer in the rooftop bar and terrace after a long trip and late arrival.
It was just for one night but we had a lovely double room with suite. The breakfast was good. No comment
The location is excellent right in the centre and in a walking distance to most of the sights. The room was a bit small but comfortable and the bathroom had a window with a nice view of the city. Breakfast was excellent and in my opinion is worth the 9€ they charge. We made a reservation to use the hotel parking and it worked out fine. Nothing that I disliked in the hotel.
Restaurant food was bad.
Excellent location, could walk to everywhere. Friendly staff. Rather sterile bar and restuarant - not a major issue
friendly staff; clean room; good location; great hotel overall room was tiny
Well maintained & comfortable, also a great view Up on a hill
Good central position
We liked the efficiency and courtesy of the staff and the central location to the fine city of porto and its tourist and business centres. we felt the lounge lacked upright seating and areas for a quiet personal conversation or reading area
Friendly staff, breakfast (good food and nice view over the city) The double rooms are rather tiny, when choosing the standard room. Nevertheless this was not annoying. During the weekend when it was more crowded the quality of the breakfast was less good; f.i. the fruit bowl contained less different types and less nice fruits.
Personal service Poor breakfast
Next to the train station
Noisy bathroom exaustion. Breakfast personel always very busy - simpathetic but not effective(for this level of hotel). Public parking more than 5 min walking distance, not sure if safe at night. No mentiont of this limitation on the hotel page - private parking nearby (100m) closed on wekends??
excellent staff great location
Cool interior, friendly staff, clean rooms and nice breakfast. Also the location is very good - it is in the city centre so you can just walk to see all sights I was a bit surprised about quality of internet connection - it was very slow and constantly disconnecting. There was too dark in the room, but i think it is by design
location of hotel was excellent. it was also.historic and luxury and personels were very helpful....webliked too much. maybe the bathroom needs a little bit renovated.
A wonderful old and formal hotel in the city centre. The courtyard cafe and roof sun terrace were fabulous places to relax.
The building itself is wonderful. The location could not be better. The staff were very helping with everything from recommending a good "non-touristy' restaurant to helping us figure out which port wine to buy.
Great service, beautifully appointed, very convenient. We appreciated the woman at the front desk who understood we had no interest in bus tours and gave wonderful recommendations for sightseeing and restaurants. wifi was finicky.
Like design of the place and the prices. some of the staff people were not very helpful,location is not very convenient.
central location. Nice atmosphere. good breakfast room was a bit small
Nice classic old hotel in good downtown location. The only problem is there is a substantial amount of construction on the streets in front of the hotel which is an access problem until they are finished.
The entrance to the hotel was so beautiful and inviting. The hot breakfast wasn't inviting enough.
The staff was very friendly and happy to serve you. Big spacious room, clean. The breakfast venue was a bit old and the breakfast itself needs to be improved in quality.
all staff very friendly and helpful. we have stayed at this hotel many all staff very friendly and helpful. we have stayed at this hotel many times before n/a
The hotel's facilities are fantastic and the staff couldn't be anymore helpful. There was nothing I didn't like about the hotel
Very nice lounge bar at the top of the building.
Staff was excellent, Grappa food was exellent no
All was excellent! All was pleasant!
Great design and services
The Concierge attendance
Excellent friendly staff, superb comfortable and spacious modern rooms, very clean rooms and very well equipped, very good location, excellent restaurants, especially Grappa Italian Restaurant, very well priced with great value for money.
The room service (including the telephone assistant) was excellent. The hotel can improve with isolation, in order to keep a cooler temperature in bedrooms.
the comfort of the room and the spa. location and the comfusion with the directions to get to the hotel. Outside of the city center, not convenient location!
Excellent check in and front desk service Nothing
Friendly and efficient staff, very clean room,
The hotel was spotless in every way and the staff were friendly and helpful. Breakfast good Corridors and rooms were a little dark
Hotel was very clean and nice. Breakfast was excellent. Location was only bad issue.
a newish hotel a long way from city centre but close to metro but certainly NOT up to the four star rating. This is shown as a four star hotel however no service at breakfast, we had to set our own table, food and coffee were cold and waiter staff of no assistance. Manager finally tried to rescue position by providing next day breakfast in room.
View from balkony Still no free WiFi internet
Breakfast The refrigerator in my room wormed drink!!!!
very friendlily and useful staff, very clean and comfortable poor service at the breakfast. only one waiter had to do all the work
excellent price for quality location, a bit far from center & even metro is 10 to 15 min walk
Room Facilities Restaurant Staff A bit far from the historic centre if you are a tourist - however there is a bus stop virtually outside on two lines that take you to the centre and it is only a 10 minute walk from the metro. Cab from the centre is 6-7euros.
The concierge!!!!!! He was Marvellous and his advices were extremely good! The barmaid was really nice also!
clean rooms; excellent breakfast too expensive internet connection
Very helpful and friendly staff Bed and pillows not so comfortable
Bussiness center with internet conection charged by minut, no sence in this type of hotel.!!! Valet parking 50 euros 2 nights, !!! Bad style
The entire staff from parking attendant to the cleaning staff everyone was helpful and on top of everything. The room service was absolutely fantastic! The meal was in such a great presentation and very tasty! My personal best experience was the clearning staff. They were so helpful to me, as I had a Maltese Dog, and they understsood how important it was for me to be sure she was happy.
excellent hotel, nice staff helpfull, rooms were perfect nothing
Very good rooms. Very comfortable beds Lack of swimming pool. Believe main air conditioning unit turned off. Fan only operating in room, to give appearance of air con
location everything ok
Hospitality. Comfortable bed. Good buffet breakfast Poor bedroom reading lights. Cost of mini bar
The hotel is great, and the people very nice. A great Archictetural solution. the rooms are not in the palace, but at the side of it, in another building also restored. It was not a problem for me, but if you want to go to the most turist location spots in oport you have to go by taxi.
the hotel staff was helpfull and we liked the fitnessroom, the sauna and the pool. the price of the logan whiskey in the bar was absurd.
The hotel is just exceptional!. They need to improve dramaticallly the restaurant, but besides that the hotel is an experience that anybody can forget. The restaurant and the food. The do not have room service.
the exciting decor, the good service and the fairly close location to Porto, as well the view over river Dourro no
We really enjoyed the sauna and pool area. We liked that it was close enough to the city to take a quick taxi ride, and yet far enough away to have a very peaceful stay along the river. Very nice lobby and they were friendly at front desk to give us free internet. Fun castle atmosphere. King size bed was actually two beds put together. The restaurant was pricey and stuffy but the food was OK. Definitely go eat at the Ribiera instead.
outstanding personal service and facilities
Fantastic venue with superb views over the Douro river. The access to the hotel is extremely bad indicated!
It is just near Douro river and closer enough from the historic center. The hotel is very good.
amazing building and really interesting common areas. Very grandiose bar and restaurant. Rooms were very spacious, comfortable and quiet. If your bedroom is not facing the river then the view is generally poor, looking out onto a factory wall/chimney.
The building was in parts thousands of years old but was refurbished to have a great modern feel some of the rooms were below street level and a bit dark
It's a beautiful designed Hotel with competent and friendly staff and a great location. For a business stay the wardrobe was much to small as a suit would not fit. Try to avoid a room next to the staircase if you are sensitive to noise, the staircase is made out of metal and you hear every single step on it.
The room was spacious and modern. Breakfast was delicious. Staff were helpful and seemed to know their job well. The bathroom was splendid.
Very friendly and helpful staff who were great with tips on best places to dine out, go out and what there is to do in Porto. It was great location i.e. close to galleries and an overall well presented hotel. The rooms were comfortable and clean and had all the necessary facilities.
Situated in nice quiet part of the city, nice relaxed atmosphere in hotel, staff very helpful, efficent, and professional.
Comfortable and clean hotel with great breakfast and friendly staff. Perhaps a bit too far away from the centre
The Hotel was, clean, modern and functional with professional and nice staff. The heat system didn't work properly and i got cold at night. There were no extra blankets at the room. The room (supposingly a junior suite) was nothing like a suite: the furniture disposition was terrible with the TV set at the right side of the bed on a regular room desk and just one huge sofa in front of the bed... Finally, the room service is not avaiable in a major part of the day.
I can't say that it's 5 stars hotel. It's pretty old and not so luxury and interesting, as it writen on websites. Rooms are prety old.
The hotel staff was beyond pleasant and willing to make our stay wonderful. Acknowledging that it was a special occasion (my husband's 60th birthday), they upgraded us to the largest room and then surprised us with a bottle of champagne and bowls of fruit. The king-size bed was extremely comfortable, with wonderful linens. The room was clean and large, bright and had a beautiful marble bathroom. We also enjoyed the breakfast buffet tremendously. There was a computer available for free use by guests off the bar area, which was great. Lastly, the location was perfect - we could walk everywhere and yet were not in a noisy or busy area.
Nice and clean rooms Located in a small street and it is difficult to find first. However, this seems to be the only choice if you would like to stay at the historical center of the city since all the streets are the same.
located very close to the center of Porto (within walking distance for all sights) price of breakfast is (if you compare it to the room rate) to high
We liked the hotel situation as well as the quiet room and very nice breakfast