Overview

Hotel Universal

Avenida Dos, -- Porto, Porto, Portugal
+351 222 006 758

฿ 1,308+

Overall guest ratings

7.6/10 Good
Based on 1,477 reviews

Review highlights

  • 9.3
  • 8.4
  • 4.8
  • 3.8

Good to know

  • Great reception

Nearby

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    About

    Hotel Universal puts you within a 10-minute drive of Sandeman Cellars and Porto Cathedral. You can grab a bite to eat at the coffee shop/café or wind down at the end of the day with a drink from the bar/lounge. All rooms feature room service and free WiFi.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Pool table
    • Storage available
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 1,477 reviews
    • 9.3 "Terrific location."
      8.6 "86% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      7.1 "Easily accessible by car, said 71%."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 7.3 "Internet works."
      10.0 "100% thought it was a great value."
    • 5.0 "Average cleanliness."
    • 4.8 "Breakfast is below average."
    • 3.8 "Disappointing food."
      2.3 "77% did not enjoy the desserts."
    • 3.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      2.7 "73% said rooms were small."
      3.4 "66% didn't like the uncomfortable beds."
      4.3 "57% said rooms were dirty."
      1.2 "For 88%, the rooms looked old."
      1.8 "82% thought they were poorly maintained."
      2.5 "75% found problems with the furniture."
      1.0 "90% said the bathroom was dirty."
      1.5 "85% criticized the small bathroom."
      3.9 "61% had problems with the shower."
      3.9 "61% were disappointed with the minibar."
      4.4 "56% thought the tv was sub-standard."
    • 3.1 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      3.2 "68% complained about the elevator."
      1.0 "90% thought the facilities needed updating."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.7 "Quite uncomfortable."
      2.7 "73% said rooms were small."
      3.4 "66% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
      1.5 "85% criticized the small bathroom."
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    Overall rating

    7.5 Good
    Based on 915 reviews
    • 8.9 "Location is great."
      8.3 "83% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 7.2 "Internet works."
    • 4.9 "Not very clean."
      4.1 "59% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
    • 4.6 "Breakfast is below average."
    • 3.7 "Disappointing food."
    • 3.6 "Rooms are not good."
      3.1 "69% didn't like the uncomfortable beds."
      2.5 "75% complained about the bathroom."
      2.6 "74% said rooms were small."
      4.1 "59% said rooms were dirty."
      1.7 "83% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      2.8 "72% found problems with the furniture."
      1.0 "90% said the bathroom was dirty."
      1.5 "85% criticized the small bathroom."
    • 2.9 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.2 "68% complained about the elevator."
      0.8 "92% thought the facilities needed updating."
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    Overall rating

    7.7 Good
    Based on 310 reviews
    • 9.0 "Terrific location."
      9.8 "Near to public transport, according to 98%."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 5.1 "Average cleanliness."
    • 5.0 "Breakfast is mediocre."
    • 3.4 "Rooms are not good."
      2.7 "73% said rooms were small."
      2.3 "77% complained about the bathroom."
      1.1 "For 89%, the rooms looked old."
      4.5 "55% said rooms were dirty."
    • 2.8 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 2.7 "Quite uncomfortable."
      2.7 "73% said rooms were small."
      1.8 "82% thought it was too noisy."
    • 1.6 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 251 reviews
    • 9.5 "Terrific location."
      8.9 "89% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.7 "Internet works."
    • 5.0 "Average cleanliness."
      4.2 "58% said rooms were dirty."
    • 4.5 "Breakfast is below average."
    • 4.2 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      3.3 "67% said rooms were small."
      4.2 "58% said rooms were dirty."
      2.0 "80% thought they were poorly maintained."
    • 3.4 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      4.1 "59% didn't like the uncomfortable beds."
      3.3 "67% said rooms were small."
    • 3.3 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    data provided by TrustYou

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