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Friendliness and accomodation by the staff and overall luxury of facility not applicable
great room, excellent restaurant
The location and restaurants are Portland favorites. You won't beat either place. However, for the price, the rooms were underwhelming. Not great beds, the rooms are small, there was no bathtub, and there were no curtains to block out all the street light (also the sounds from outside were pretty loud).
Outdoor fire pits. Didn't work: AC, tv. 5$ for a bottle of water when the room is 200$ per night and tap water is gross seems cheap. Resturant was very expensive.
The restaurant and friendly staff. In downtown Portland, but a bit far from certain attractions.
The location and comfort made our trip an enjoyable first visit. Restaurant and accessibility from the interstate made it a stress free arrival, check in, check out... I don't know that we will stay at Modera for the price paid, again. Not a knock it is a gorgeous and friendly hotel. Great for a first visit.
Nice location, lots of the city is walkable from here. The lobby is beautiful and the front desk staff made us feel very welcome. Once you get out of the lobby, the floors felt a bit dingy like they needed new carpets. The decor in the hallways felt a bit dated. Nothing particularly bad but just didn't feel quite polished. For the price I expected better.
The resturNt downstairs was very good and the rooms are clean... Small but clean. The shower was kind of cheesy. It's great if it's just a crash pad. The Staff and valet service were all very nice The smaller rooms, shower felt cheap with crappy water pressure.
Location close to stores and downtown area Room was small. Bathroom was small. Bed was extremely loud and squeaky. Walls were thin
I loved the front desk staff and the valet staff. Upon checking in, the front desk staff was extremely helpful with tips on activities in the area and food and restaurant choices. They didn't sound rehearsed with their suggestions. They really seemed enthusiastic about their choices which made us enthusiastic about trying them out. The valet staff was extremely friendly and helpful as well. We left some items in our car that they had parked for us and they offered to retrieve them for us while we waited in the lobby. They greeted us every time we walked in and out the door and just seemed happy to be working there and not just working for tips. The customer service was greatly appreciated! The main negative comment I have is that their elevator is rickety and loud. I guess because we checked in at night, we got stuck with the room next to the elevator and you really can hear it every time it goes up and down. Luckily, we were just so exhausted from our daytime activities, we didn't have the energy to complain. Also, the housekeeping staff was a little intimidating. At around 4pm, we went back to our hotel room to freshen up and noticed that our room had still not been made. No big deal. We saw the housekeeping staff in the hallway and decided to tell them they can skip our room, but we wanted an extra towel and a new garbage bag. When we asked them, the staff member demanded my hotel room number in a harsh tone and when I told her, she then shouted to her co worker in another language some verbiage while pointing at us. They had a conversation, that sounded like an argument to me, for a few minutes while we were standing there waiting for the OK to skip our room and give us a towel. Mind you, they were standing right next to the towel cart conversing in their language while I was standing there confused.
Valet parking $38. No other real options.
Located close to downtown shopping and Keller Auditorium. Staff puts customers first. In house restaurant is fantastic. Excellent wait staff and food is great. Great outdoor patio with gas fire pits. Rooms not big, but very nice. Valet parking adds $35 per night. Would stay there again. $35 valet parking not mentioned in booking.
I checked into Hotel Moderna after a very long day of traveling and checking out of another hotel because if wasn't clean or at all what I was looking for. The guy behind the front desk, after hearing of my travel troubles, offered me free drinks in the hotel restaurant to make my day better. He also gave me a map of the city and marked his favorite places to hang out in sharpie. The front desk staff went above and beyond to accommodate me, which is exactly what I needed after the day I had.
Windows open - - a great feature these days if you lIke a little fresh air. Wonderful staff and convenient enough location. A bit pricey, especially the valet parking.
Always enjoy the staff, the contemporary atmosphere, the location, and the garden with fire pits. This is my favorite place to stay in Portland for a reasonable price (the nines is great but expensive, and the loft is great but more for an airport stay). The valet parking was pretty good and free for my Prius (they had a special for "green" cars) and really helped to steal my stay (the nines did not offer anything like that). If there was anythInfo@VertebrataChiropractic.com I had a problem with, it was that once waited for 15 minutes for my car and when I asked about it, the valet had forgotten about it. He immediately remedied the situation and had the car in 90 seconds, but it would have been nice to have gotten it when it was first asked for. A small oversight, and overall does not take from my five star rating for this property.
I was almost finished checking in when I was told that there would be a $25 early check-in fee.
Tuesday night, December 20, the elevators were so noisy I was deprived of my sleep. Hilton should check the elevators There was construction going on so lobby level elevators were roped off for the evening so guests had to walk up two flights of stairs to gain access to the elevators. It appeared the construction crew was cognizant of cleaning up and they kept the worksite swept. However, on the 20th floor the glass table near the elevator looked as though it hadn't been dusted in several days. There was enough dust to write ones name on the glass! On a positive note, the employees at the front desk were very helpful at check in.
excellent customer service. very accommodating. Extremely loud - the room above us and the people next door were very loud.
The location of this hotel is very convenient for downtown activities and proximity to suggested things to do in Portland. The lobby and bar area are very nice. The work-out gym is also very good. While the Hilton is very convenient, there are some problems with this hotel compared to other hotels in this class. While free parking is not included, there is pay-to-park available from the hotel, but the hotel charges twice as much as the parking garage that is just around the corner(price gouging is not okay.) When I tried to ask staff about the private parking garage, they did everything they could to talk me out of it. Don't pay the excessive Hilton parking charge. I am finding that most hotels these days provide free internet in the rooms and in the lobby. I travel and stay at world-class hotels at least twice a month. So I broke down and paid for the premium internet access at the Hilton. It was far from premium. Not the slowest I have ever seen, but close to it. Also, at this level of hotel, I would expect all the rooms to have charging facilities for electronic devices. Sad to say, but the technical comfort of the room was anything but hi-tech!!
Loved the quality of customer service, food, and location. I didn't like paying $5.00 for a travel size bottle of hairspray?
No exercise facility on premis. No in room water. Breakfast is no available before 6:30 am.
Great location. It's was nice and clean. The staff are friends The room we stayed at is a standard king room. It's tiny. It think it meant for one traveler. My husband and I feel so cramped in it. No free Wifi in the room, only in the lobby.
The young lady at the front desk was excellent. First I go to the wrong Hilton which is across the street she checks me in anyway. Then my wife and I come down the look around your city. And there she is at the front desk. She gives us great directions and great suggestions. Blonde with glasses. Loved it all
Hotel is always wonderful. Due to snow and ice storm I had to cancel. The hotel was fine with it. It was within their 24 hours. Unfortunately, the company I used on kayak stated I would have needed to cancel on the same date that I reserved!!!!! Are you kidding me? Don't reserve through them. They do not care what terms the hotel has.
The beds were very comfortable, clean space, (small) but functional bathroom. The gym was *great*, large and definitely had everything I needed to lift weights and do cardio, including a small room with mirrors. It's also very centrally located, and easy to bus to and from, which is one of the best aspects of the hotel. I definitely didn't realize there was no complimentary breakfast, and they gave us two full beds instead of a single queen (which is what we reserved).
Great location Great staff Clean Overpriced valet parking Self parking across the street Rooms similar to cheaper budget hotels outside of downtown
the staff was lovely and very helpful. No fans in the bathroom, views were weak, sauna and steam room was in the other building, which I found annoying.
The quirky decor and the friendliness of the staff. Everything was fine. No complaints.
They could do themselves a lot of favors by improving their bedding, especially the pillows. We both had a lousy night's sleep.
From the moment we checked in and throughout our stay the staff went above and beyond to ensure that our every need was met. Incredible customer service and amenities.
The coffee was out before 5:00AM...excellent for an early riser. Running maps were sweet. Complimentary adult bevs in the living room...how relaxing!
We loved this hotel. Luxurious bed, gorgeous decor and details, accommodating staff and reasonable rates- we will be back!! $42 for overnight parking was silly overpriced.
Friendly staff; fun, funky decor; nicely situated downtown; and one of the best workout facilities I've seen for a hotel this size (a few elliptical machines, weights, cable machines, pull up bar, etc.). The parking is expensive, and works out to be a hidden cost: $26 per day, or $41 if you leave your car overnight.
The hotel was excellent, and the staff went above and beyond to ensure we enjoyed our stay. The room was large and comfortable, with very nice toiletries provided in the spacious bathroom. The location is perfect, down the street from food trucks, great restaurants, and only a short walk to great tax-free shopping. We will definitely consider staying here again. Our room had a slight odor of dogs / animals. This should be somewhat expected in a pet-friendly hotel, and is only really noticeable once you walk in the room. All-in-all, this was a minor gripe and will not deter us from staying here again.
The receptioni staff were excellent. They upgraded our room after we told them of our vacation from hell just a month earlier. The location was perfect for us. It is close to the business area, the college and some of Portland best food. Loved it and would stay again.
The location is great, and the service is spectacular!
Bed was comfortable. Room was clean. Location was excellent. Valet service an absolute disaster. Front desk unable to give good rec's on what to do and where to eat.
Great location. Bar was awesome! Have a "bee's knees"! Because I used the door knocker that said I didn't need sheets and towels changed, no one ever came to my room to take the garbage or give us more TP, etc. thankfully there was an extra roll in the room. And one of the valet guys was rude to my uber driver when she came to pick us up. It was uncalled for.
Good renovation of an old hotel. No pool.
The staff and location were excellent. Room furniture was too large fore size of room.
Beautiful building, excellent location near the Pearl District. Loads of cool shops, restaurants, and breweries nearby. Hotel lent us bikes! Pricey but not out of line for area hotels.
Couldn't be more helpful, great location and great price for luxury stay
Very comfortable room, old luxury style, very friendly staff No view, single elevator
Great hotel,centrally located,free public transport close to several good quality restuarants noisey air conditioning
Very comfortable room in lovingly restored late nineteenth century building, with excellent restaurant attached. Extremely good value for money.
Have stayed there before and the Hotel is lovely. Bit of a remodel going on, but it's not intrusive. Service is attentive and Portland-friendly. The parking charge of $36 overnight is usurious; we had to park two cars and when asked if they would comp one of them due to our circumstances, they refused. This will cause me to stay someplace else next time.
Although room was located on the 6th floor, the continuous noise from a generator on the ground floor was so loud it ruined our sleep and stay
The hotel was great. Location was easy, the room was beautiful, and the staff were friendly. The french press in the room was a perfect touch and the corner view was perfect. Check in and out was incredibly quick and easy. Really a great staff. The walls were paper thin! Twice we had a grumpy neighbor come and bang on our adjacent door telling us to quiet down. first time we were enjoying some wine and we did get in a bit late, so understandable. The second night we were simply watching a movie at 8pm. Ridiculous thing to deal with considering how much we payed to stay there. In the mornings when they woke up I could hear them arguing over itineraries and even zipping up their luggage. Careful those walls are THIN!! This was the executive king room.
The location of the Heathman is in the heart of downtown Portland and close to everything. The amenities are plenty and the dinner restaurant room service is excellent. We stayed in the Oregon Symphony suite and the decor is amazing with plenty of extras. In room French press coffee is a great touch. Customer service is excellent and the staff is sure to make your stay memorable. The late night food service menu could stand to have more choices.
Loved the attention to detail and the French Press coffee in the room. My husband did not like the fitness room. Too small and only one option for weights.
Big room, nice tv, very comfortable beds, good friendly service Bathroom was a bit on the small side. All of the food and other assortments were VERY overpriced. Maid also came in without announcing herself. Sheets had some crumbs on them when we came in.
Staff attentive to requests and very personable! Everything was super clean.
Room, hotel, staff, service, awesomeness Single ply toilet paper
Liked the style of the hotel lobby and rooms. Actual size of the room was tiny and way overpriced.
People at Kimpton hotels are amazing across the board but we found the team at The Vintage to be especially kind and caring. From the front desk staff to the bartenders we had great conversations with each person we met and that made it feel so welcoming. We'll definitely be going back.
The bed was very comfortable and the room was clean and spacious. The staff was courteous and helpful. The fitness center was disappointing in size and equipment available. It reminded me of fitness centers in 2 & 3 star hotels. On line it said there was a coffee/shop and bakery at the hotel and there were none. Online it also implies there was a spa but there was not. The front desk clerk said they could call someone off site to come to our room. One tiny window in the room. Paid approx $350 a night. Way too expensive for what it was.
everything STAFF WAS GREAT Its all good
Comfortable rooms, staff was excellent. Would be nice to have a pool
The location was the best & staff were very attentive and helpful. Our room was very nice and the bed was extremely comfortable. Most of the hotels, including the Westin are on busy streets so sometimes the noise factor can be a problem but inside the hotel we had very little noise on our floor.
The staff is very friendly, knowledgable and helpful. They have excellent advice on fun excursions. I also liked the bathroom had a separate bathtub and the spacious shower had a rainfall shower head The bed was not as comfortable as other Westin beds, The mattress and sheets needs replacing. The towels in the bathroom were also old and rough.
The location. Also it was clean. But not worth the price. They did the bait and switch when we got there. I paid for a deluxe room with a view and they gave me a standard room claiming they ran out of deluxe rooms. also forgot my request for additional towels and a blanket and when I asked for it at the desk they delivered the blanket but no towels...
Great location, friendly and courteous staff Bed had recessed holes and sloped down from foot to head. No included breakfast. Parking options limited. Included internet service is very slow.
The downtown area with its abundance of drug addicted folks is really a downer. Westin has this wonderful hotel on the edge of some serious scurge. I lived in NYC, I'm not so soft, but it might keep me from going back. The hotel is lovely, all the same.
Great central "home base" location for a portland vacation. Almost everything we wanted to see or do was walkable from here. The room had a great view, room was clean, staff was friendly, and they had a phenomenal gym that is open 24 hours! Would definitely stay here again on my next visit. Nothing!
View, cleanliness, roominess, service Bed hurt my back (not normal), loud jacuzzi, TV channel surfing was a bit awkward.
Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all. Toilet stopped up twice but staff were right on it when notified.
Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
restaurant was great. Room was clean and comfortable.
Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend. Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.
Staff No cell reception. Pricey
The hotel was beautiful. Had to wait till almost 7 PM to check in due to rooms not being cleaned. Horrible experience
Beautiful room and the location was great for walking around downtown even in the snow. Very nice staff, especially the doorman who was always very friendly and helpful. The front desk was very helpful in getting us to the airport on a very snowy/icy morning. The food at the restaurant wasn't great but the wait staff was very nice.
Great deal for the money. Very comfy bed. All the amenities I need. Wish the window opened or there was a patio or something.
not much to like about this place. The hotel is outdated and is in need of upgrade. Not the friendliest staff at front desk. talked like robots reading from a script. You dont get much for the amount you pay for nightly stay. The internet is not included and you have to pay extra to use in the room. The place is centrally located in downtown Portland, so if you're there for business in downtown area, I guess it would be okay, but for leisure, its not the best place to stay. It didnt seem very safe to be out after dark, and not too many places are open late. A lot of panhandlers roam the streets around the hotel.
Very nice atmosphere and the hotel staff are very friendly and helpful. It seemed like everyone was in a great mood. The facilities were also very clean and luxurious.