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The check in staff were efficient. The rooms were old and tired...renovation needed! Very 1980's and they had seen better days.\nThe food was very good and the room service was also good.\nI would not stay at the hotel again....for the money there must be a better place!
Room was comfortable, quiet, and to a high international hotel standard Key hotel facilities (swimming pool, spa) were closed during our stay, due to "essential maintenance" - this was "code" for adjacent additional construction work. Thes facilities were a primary reason for booking these facilities, and not declared (although known about by the hotel at the time of booking). Staff were generally complacent (poached eggs took 25 mins to arrive - requiring two reminders - and were inedibly cold & hard). They were rude when challenged on the lack of facilities (claiming that all people who had booked had been informed by telephone of the absence of facilities, but this perhaps hadn't happened as we had supplied an international number - in fact a UK mobile to allow them to contact us).
great location very clean good value for money staff are very friendly great location to beaches and great exercise area for jogging
We were only there for 12 hours - travelling from Brisbane to Sydney - so can only say it was comfortable, the staff were friendly and helpful and we loved the position. Sorry - cannot be more thorough. Room service menu was out of date, which nearly stopped us being able to order before the kitchen closed.
More entertainment facilities
I like the towels for the pool! The only issue I had was when I checked in I wasn't sure if we had already paid since I booked months in adavance. The lady at reception told us the room had already been paid for. When we checked out, we then got told we had not paid.
The staff was very Nice and helpfull, also the location was the best. My fitst room was awfull but my second room was beautiful Checked me in at à dirty room, which I believe was à storage room. But I have to say the reception really cared Aboutaleb my stay and moves me the NeXT day, they were very kind.
great beds and pillows! We chose this hotel because it was a holiday Monday and local restaurants might be closed in a small town. surprise surprise! so was the restaurant in the hotel. they served food in the bar but the staff seemed confused. After an hour for a starter we found an open restaurant for mains.
air conditioning in room not able to adjust so quite cold or too hot without
Rain it was the worst month for many a year in NSW
Nothing to really mention The room service was not 24 hours
Helpfulness of the staff - especial Sarah on the front desk. Breakfast was only buffet only and not in its usual spot. Need to be more competitive if you wish to have guests eat in the hotel.
the location and the rooms were fantastic
it was good nothing spectacular about it but a good one no complaints
the staff were helpful once we'd got over the initial shcok of not having a room available for us despite them having the reservation in their hands. on arrival we were given strange looks and after a short while were told that they'd never heard of booking.com, and thought the confirmation they had recieved for our booking was a virus! the hotel was full as was every other hotel in the area and we had no choice but to sleep in the hotel basement with no bathroom/shower or hot water, and still had to pay 200 dollars. Unacceptable.
The weather and location Not told about the extra charge for parking and no handrail in the pool
in transit door lock was loose and was difficult to open, should be repaired.
Location, friendly staff, great breakfast Extra charge to use intenet
My mother had a single room, with more facilities, toaster, microwave, same size as our double room but lovely and the extra facilities were good for us travelling as a family group. the stairs up to the top floor rooms - long way up at the end of the long days for an elderly lady.
Location - close to CBD There was no hairdryer in the room and I did not pack my own.
I found the floor in the room very dirty. It needs a good clean rather than sweepinp. The floor was sticky. very dissapointing especially when you have a small child.