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Well located, nice casino, clean rooms. Outside noise. Need a refrigerator.
Very Good Hotel for the rate. N/A
the check in and out process was fast and friendly a lot of local attractions to see rooms were clean and spacious casino open 24 hrs across from hotel noise from the outside we found out the bathroom has a window that lets in a lot of noise make sure to keep the bathroom door closed to keep most of the sound out
Un hotel muy acogedor con un área de recibidor con el encanto de las estructuras antiguas coloniales pero con todas as comodidades de un hotel moderno. Tiene Casino, estacionamiento, piscina, WiFi, restaurante y "coffe shop"/ cafetería muy acogedor., Las camas son un poco muy duras para mi gusto ya que prefiero las camas de memory foam.
Clean, comfortable, nice restaurant Need water in the room and a bit better service from parking staff
I like the location
The location was in the center of the historic plaza, therefore, walking to see the sites was perfect. Parking in the hotel lot, adjacent to the building and casino entrance was safe, secure and convenient. Dining in their restaurant LOLA, was top notch, casual, but fine dining for sure, was excellent and a part of the hotel, besides the courtyard pool. The diverse menu was outstanding as well as the quality of the food!! Service was outstanding as well. The casino was more expansive than I thought and part of the hotel, but not detectable from the actual residential side of the hotel; great and discreet.with good security. The coffee shop/cafe was outstanding and adjacent to the lobby. All staff were excellent, cordial, attentive and pleasant. The late night life across the street was not truly disturbing, (if you kept your air conditioning on), but could have been more quiet had the front lobby doors been closed. Room 226 was an absolutely wonderful room, but the sunrise comes directly through the front door, stained glass arch onto our faces (maybe a darker stained glass?). My only true complaint (although inexpensive) was that the parking fee should have been free to patrons of the hotel.
The refund I received once I spoke to the manager. We arrived very late at night to a hotel room with no A/C. We were moved to another room for the night while they fixed the AC. The problem was the room did not have hot water. Once we returned to the original room we had the hot water did not work for the remainder of the stay. We paid way too much to not have simple comforts like AC and hot water especially traveling with two small children. Additionally, there was SO much street noise you were barely able to sleep and the bathrooms were covered in mold. Will NOT stay there again.
Being on the central square is a major asset for this property. Lola's is also a great dinner choice. The front part of the property is quite historic.
Location was decent (just decent), and the lobby portion of the hotel was okay. Parking was only $6.00 so that was nice, but overall a terrible terrible hotel. The hotel was in terrible condition in every place BUT the lobby. Our room was NOTHING like the rooms pictured, and was in horrible shape. The carpet was filthy and torn in multiple spot. There was paint all over the carpet. There was dust everywhere
Perfect location, historic building, nice breakfast bar downstairs Maintenance is lacking
Rooftop bar was pretty nice It is an old hotel and you can definetely tell.
The hall is somewhat charming and the staff was very friendly Sloppy room, few towels, weak wifi in the room, additional towels arriving late and ripped off, bedside lamps intermittent, air conditioning fan too noisy.
Location. Noisy, can hear the music from the 4th floor lounge when they have live music. No towels nor iron in room when I checked in. Housekeeping skipped the room one day.
The batroom is to small and we need to be carefull to dont fail down Too much mosquito in the lobby and the elevator just for two petsons
All the hotel and is to close to everything No American Express
Wonderful place to stay right in the center of Ponce. The rooms were clean and comfortable.
Located near historical sites. The front desk staff was very polite and provided good customer service. We were not able to stay at the hotel due to loud noises (traffic, music, road construction nearby), musty smell in room and low functioning a/c. The staff attempted to solve the situation, but could not provide a quiet/comfortable room.
Location was just perfect for the ocassion. We did go there for a religious and cultural event of the Hispanic world: Santa Maria de Guadalupe day that in Ponce PR is observed. This hotel features a walking distance from the celebrations.
Big room. The noise from the street was more than impossibly loud. The windows don't have glass. They are just covered with blinds. There is an open decorative grill above the window that lets in all the ridiculously loud street partying.
The Hotel Employees both very helpful. Air was not working in our room and atmosphere around hotel. Also, parking for hotel is 3 blocks away.
The staff was very helpful and spoke English. For the price I paid I MIGHT have gotten a better hotel in the states. Have one of the rooms with a terrace you hear everything going on outside your room. i.e. horns honking, loud music, etc. I had to switch rooms later and didn't get a refrigerator.
Hotel was very historic and was reasonably priced. Lovely interior and well decorated rooms with high ceilings. I think existing reviews are very accurate. Hotel is extremely noisy on the weekend, even in internal rooms, you can hear the pounding base of the cars cruising. They should let people know this before they book. Breakfast is light, a couple of loaves of bread and some spreads, a little coffee etc.
How clean and well kept the place was. Very nice rooms, very high ceilings, mixing in old and architecture with new amenities. It was close to the 'action' in downtown Ponce, so if you don't like noise, don't get the balcony rooms!
Unsafe location...parking 4-blocks away in public parking; again unsafe neighborhood. When arrived doors where locked...when they let us in, they locked doors behind us, which made it creepier. They said for our safety! Did not stay! Should hire security!
Great place and too close of the town
Hotel had so much character and was perfectly located. Street noise might be a little loud for light sleepers.