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Activities restaurants beach chairs Front desk staff not very friendly.
Nice layout, landscaping and beach access. The quality of the food was lacking at the buffett. Finding out upon arrival, that depending on the number of days you were staying, granted how many restaraunts you were allowed to dine at. Very disappointed in that since the buffett food was bad.
Affordable for the level of service provided
The location The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience
Location was great. Pool was nice and well kept. It was very run down, things falling off of the walls, fridge broken, no hooks nothing to place your stuff on. The staff was useless when it came to information or anything related to "service". Absolutely no lighting there were waterbugs in the room on the night of check in. Shows a lack of service if on the first night the room wasn't looked at. not to mention you actually had to pay $3 a day for the safe!
Unfortunately due to the rudeness of the staff and an additional nightly cost we were unaware of, we only stayed one night out out of the original scheduled four. The hotel was in a good location, but were overall very unimpressed with the hotel, so much so that we forfeited more money to cancel our booking and check in elsewhere. We did not end up staying longer than one night as our booking was not what we thought it was. The front desk staff were unaccommodating and unhelpful.
its position close toeverything and the peace and quiet once youwere inside the groundslike an oasis of calm it would benice to have a small communal lounge where guests could sit in the evening for a quiet drink and chat
Quite around the pool during the day, outside noise sometimes at night. No facilities at all, this is really not a hotel but probably a good class motel.
service at the beach was also excellent!! Thank you!
THE HOUSE CLEANER STOLE MONEY!!!
The hotel staff & I liked the idea of no children allowed.
Romance feeling of the hotel.
The location was excelent, in the hearth of the city; great relaxation atmosphere and good food.
The location of the hotel is the selling point. It's right in the middle of all the action and surprisingly when you walk into the courtyard/pool area, it's very quiet considering how loud and busy the streets are outside. Unfortunately, that can't be said for the rooms. The staff is also very nice and the food is good and priced reasonably as well. The rooms are extremely loud from both the outside noise, and the noise from the AC. While the staff is extremely nice, they have limited English proficiency and for some reason there are no phones in the rooms. The overall cleanliness of the grounds is nice but the rooms themselves are not. From the sheets to the toilet/bathroom and even walls, you can tell there is little time spent cleaning the entire place.
My friends and I love it so much we are planning another trip there sooner than we hoped, we enjoyed everything and every minute of our stay there. It is an unforgettable experience.
The hotel has en excellent location. However the frontdesk staff was terrible. They were unfriendly and not interested in helping out. When we asked them if they could get the doorman to find our luggage as we had stored them there after our checkout they told me to find him myself. This hotel is vastly overpriced!
Character, location, excellent restaurant, friendly and efficient reception staff, secure parking Hard, uncomfortable beds and pillows
The people were quite friendly. The rooms were very clean and maids were excellent. The pool area was beautiful. There was a mix up with our reservation because of a late check in even though we had advised the hotel of this ahead of time. We did get a room, and despite being charged the price we were quoted, it was not the room that was described. We booked a deluxe and the room we stayed in did not have all the amenities of the room we were supposed to get.
Excelent location, nice hotel compared to other similar rate hotels 1. The rooms are very noisy. 2. The room key got deactivated everyday. 3. There was no "Privacy Please" card so every morning we got waken up by the cleaning lady (even though we asked not to). 4. AMEX is not accepted
Rooms spacious...Hotel only 1 year old, so obviously in good condition.Pool was well-kept with garden-like atmosphere. Certain rooms were facing out towards very noisy bar scene street. Staff accomodated us by making upgrade room change at no extra charge.
The pool area was beautiful & very clean. The hotel was only two blocks from the beach and one block from 5th ave, bus station within walking distance. It was a wonderful experience and we would certainly return!! wish they had a book telling you about your surroundings, what to see, where to eat etc.
The hotel was very good for a one night stop waiting for entry into our resort. Good location, clean and safe. They offered a continental breakfast. It included coffee and orange juice which was good. The only other thing offered was two slices of white toast - there was not even an option of whole wheat bread. Very disappointing for the price paid for the room.
The shower area was beautiful with two ceiling shower heads. Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other to hot. Maybe a 5 degree difference. Lots of apologies, but no offer of compensation I've stayed over 600 nights at Marriott hotels, over a hundred at Sheraton hotels. NEVER have I been treated this way over a mechanical problem. DON'T stay here. Lots of glitz but no real concern for the guests and their comfort.
We absolutely loved Hotel El Punto which is located in the heart of Playa Del Carmen on 5th Avenue. We were mere steps away from it's bustling shops, restaurants, and nightlife. This boutique hotel is modern in design and the rate is unbeatable. The staff were also extremely accommodating and helpful. Breakfast was included a couple of blocks away at a hip restaurant on the beach. We highly recommend this hotel The wireless internet did not work in the rooms. You had to go downstairs to access the internet.
Hotel staff very friendly and helpful. Beach two blocks away. Great location. Great breakfast. Mattress was too firm.
very nice and modern hotel,right on the main 5th av street,very close to the beach. the breakfast is in a great beach club and the food is great and also the atmospher where you can spend the whole day .we loved the nice rooftop Bar. other then that we had a great time in Playa del carmen!!!
Staff was so sweet and kind. However, the rooms on the third floor are directly below a nightclub. The walls reverberate until 1:30/2am. Wifi on the third floor is very spotty and doesn't work that well. Staff was very nice.
The hotel is phenomenal! What a great place to stay on 5th Avenue in Playa. I would recommend it to anyone. I was there for a business trip and stayed for two nights. The restaurant upstairs had great food and a wonderful atmosphere. The shopping is one step outside the door and seconds to the beach. I will stay her again!
The staff super friendly, the location and the price were good. There was something wrong with the toilet and the whole room smelled like poop. We didn't ask to change rooms because we only needed to stay one night and i overheard the hotel was full for the night. If you're there to party like us, you probably won't mind the noise and loud music coming from the bars.
Fantastic location. Noise would only be a problem if you want to go to bed early. If you do then don´t stay anywhere on 5th Ave!. Hotel was fantastic, Clean, Bathrooms were very small however the hotel was spotlessly clean.If your looking for a great hotel thats close to all the action and has a great rooftop bar with a great atmosphere then I would defiantly recommend this fantastic hotel. Its perfect for short visits to a great place!...Loved it. If I have to pick anything I would say the size of the bathrooms..VERY!!!! small.....But its not a big fault really.
Hotel room was large and stylish. Front desk was friendly and helpful with suggestions of what to do during my stay. I would definately stay there again.
The staff was very friendly and helpful in orienting us to Playa, since it was our first trip.The hotel is conveniently located a half block from the beach, and they have an arrangement with the beach club at the corner, giving guests a 10% discount to use chairs, get food and drinks.
ease of location, friendliness of staff, clean and affordable
A very stylish place to stay. Close to the beach, warm and friendly staff, beautiful rooms. A very romantic atmosphere.
crazy humidity, us could not be lived
good staff, prety design of the hotel and the rooms, great location (almost on the beach and close to all the main things in playa), nice small out-door pool and not too expensive. I recomnd this hotel. no breakfast.
The staff were so nice and did everything they could to please us, the best service I've ever gotten. The location is amazing, just in the center of everything.
convenient location, friendly staff
This hotel has a great, unique and expensive look but the prices are so much better for comparable hotels in less desireable locations. If we return to Playa we'll be staying at Kinbe. They kept the rooms very clean but the product they use smells very harsh.
We didnt have water for 3 days in a row for at least 2 to 3 hours of the day! Same
The staff in particular was very accommodating and a pleasure to do business with. We would not hesitate to stay here again.
very comfortable Didn't offer in room coffee
The hotel was beautiful and the staff was very helpful and kind. I would recommend this hotel.
The best location in Playa del Carmen, excellent staff, and great design, really nice place to stay. It's noisy and the blackout isn't enough for the room.
The hotel is very nice, the rooms are well equipped and new, the beds are great. Location: the hotel is just opposite of three discos (CocoBong) with loud music until 5am every day. This was a very bad experiance! Room: there was almost no water for taking shower, the water-pumps broke down every now and then. The room has black-ou curtains, but does not cover the door which is of glass. Staff: very friendly but highly inefficient - you complain about the lack of water and they move you to another room. You don´t have water in that room either and they want to move you back to the original room. Breakfast; included but you may choose between eggs with bacon and eggs with ham. One cup of coffe is free, you pay 30 mxp for the second one, that is not appropriate for such kind of hotel.