Overview

Riu Playacar
Top Family Hotel

Avenida Xaman Ha Manzana Lote, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2300

฿ 7,036+

Overall guest ratings

8.8/10 Excellent
Based on 752 reviews

Review highlights

  • 9.2
  • 9.1
  • 9.0
  • 6.1

Good to know

  • Friendly atmosphere
  • Modern Hotel
  • Professional service
  • Recreation staff is nice

Nearby

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    About

    Set along a beach on the Riviera Maya, this family-friendly resort includes meals, snacks, and drinks in the room rate.

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    Expedia

    Amenities

    • Babysitting or child care
    • Complimentary breakfast
    • Fitness centre
    • Facilities for disabled guests
    • Wi-Fi
    • Playground
    • Hot tub
    • Childrens programmes
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 752 reviews
    • 9.2 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
    • 9.1 "Excellent breakfast."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      9.9 "99% said the recreation staff was great."
      7.6 "76% said the reception staff was great."
      8.8 "Housekeeping was great, according to 88%."
      8.9 "89% found the restaurant service to be one of the best."
    • 8.9 "Pool is good."
      10.0 "Clean pool, said 100%."
    • 8.8 "Vibe was good."
      8.9 "89% enjoyed the friendly atmosphere."
      9.3 "93% thought, the hotel was modern."
      8.9 "89% said it was a stylish hotel."
      7.5 "75% enjoyed the lobby entrance."
    • 6.1 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.5 "For 55%, maintenance was acceptable."
    • 3.0 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    8.8 Excellent
    Based on 676 reviews
    • 9.2 "Wonderful beach."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
    • 8.8 "Pool is good."
    • 8.8 "Location is great."
      9.0 "90% liked the proximity to shopping."
    • 8.7 "Vibe was good."
      9.4 "94% thought, the hotel was modern."
    • 6.5 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      5.4 "For 54%, maintenance was acceptable."

    Overall rating

    9.0 Excellent
    Based on 75 reviews
    • 9.0 "World class service."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly atmosphere"
    "Modern Hotel"
    "Professional service"
    "Recreation staff is nice"
    data provided by TrustYou

    Recent reviews

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